Different prices on the same items from store to store in the same areas. Change stores and shop for the same item, Antigonish and New Glasgow are up to 20% more expensive on some items then Port Hawkesbury, Sydney or Halifax. I mentioned this and they price matched Kent in Halifax, but come on, the gouging was so surprising. read more

Kent - Hardware Stores Near Me - Halifax, Nova Scotia

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So I was here a few days ago getting some paint for my shed. And the girl working in the paint department told me that I need to go to the customer service desk to pay. SO I say ok no problem. I walk ALLLLLL the way to the desk just to be told "you can't pay here this is returns only" I was so pissed so I said yeah whatever just let me pay. The young female who was holding a PINK PHONE pissed me off so bad. Never will I be back. And how am I supposed to pay at the cash when you have no one working there. F@#$ THAT!!!!!!! read more

I am now at 4 orders in a row that there delivery service has messed up, 2 have been late with no heads up, one had the wrong material in the wrong amounts, and one was so misplaced I had to have it swapped to an instore pickup and go get it myself, save yourself the hassle and shop elsewhere. read more

I was in KENT at Chain Lake on Feb. 8th at approx. 6pm. I brought two florescent lights to the check out. They did not have a sku so the young woman at the checkout tried to look up an image of the items. I felt sorry for her as she was so obviously poorly trained that she could not find it, even though it was clear to me when the item was pictured on her screen. She called down for assistance to the department, spoke to someone requesting a sku and we waited several minutes. No response. I guess her fellow employee could not really be bothered to help her. She asked a supervisor who walked by, but she said she was busy. Finally she asked a third employee for assistance, and she went for the sku. In the meantime she finally found the image and sku we needed. 15 minutes just to check out. Totally usacceptable, but it was not the cashier's fault 0-nshe was poorly trained and had little assistance from other employees. Last time for that store. It will take me 25 minutes to go to a Home Hardware but that is what I will do in the future. Avoid this store like the plague! read more

Bought an installed siding contact and lived to regret it. Dealt with Shaun in installed sales. He sold me wood siding rather than vinyl. He is either completely incompetent or incredibly manipulative. Didn't bother coming to measure and left it to the installer. Either way, too much was ordered. I could return it for a large fee or keep it. I will do the latter. Spoke with head of installed and the general manager. Neither one was any more competent than the sales rep. From now on, no more Kent for me. Worked in the trades for almost thirty years and these people work at Kent for a reason. Find a quality installer and let the buyer beware. read more

I bought a greenhouse from Kent, a week later they slashed the price by $60. Most stores will reimburse you the difference. You feel a little bit stupid for not knowing the price was going down so much, and wasting money. Because they called it a "clearance" item, they wouldn't give me the difference back. In these times of inflation and every dollar counts, the large corporate nature of Kent and their soulless policies are disheartening. I could have used that $60 dollars, and it wouldn't effect their bottom line that much to actually be customer focused and not corporate focused. -Q read more

Please consider before shopping at Kent Building Supplies By far the WORST customer service I have ever experienced in my life. I'll start by saying I've spent well over $1000 at this location the last 3 days buying supplies to rebuild my deck. Everything seemed fine, I made 3 or 4 trips for wood, nails, brackets, drill bits, and whatever else I forgot the first 3 times around. Today when I went in I was immediately targeted. I felt like I was being watched. 2 mins into my shopping experience I had 3 employees circling me making me extremely uncomfortable. It was impossible to not notice. The total time I was inside was roughly 8 minutes because I felt like I had to rush and get out because something didn't feel right. I exited through the lumbar yard with a total of 5 employees staring at me in a line as if I had just stole something (with the 4 items I picked up) I had wood in the truck that also needed to be paid for so I thought I'd pay for it all together) the "dusty" old manager ran out to the lumbar yard associate to assure him I needed to be watched to ensure I pay for my goods. Fyi, you can't leave the lumbar yard without paying because there's literally only one exit so I'm not sure how I was going to make my "great escape" lol I asked Dusty if he watches all the customers the way he stalked me, his reply was "nope just the customers who are flagged for loss prevention" I replied "are you kidding me? You think I stole something?" He said "yah I have you on camera" I said "oh really? Please do show me this footage" He replies "I don't have to show you anything" Soooo.....you have ME on camera stealing and you refuse to show me the footage? I asked to speak to the manager and was told HE was the manager - if that's the case Dusty, you need more in-depth training on how to properly run a store because targeting and stalking customers to this degree is unacceptable. I politely asked him to call the police so I can view whatever footage he claims to have because it's clearly a case of mistaken identity and I think by this point he's realized it but is instead sticking to his original narrative because he's a complete egotistical idiot! Needless to say, I dropped my purchase at the gate and decided to take my business to Home Depot where I was greeted professionally and thanked for my business! Shame on you Kent - not only will I never buy from your business again but I'll be sure to discourage anyone planning on spending a dime in your store! Oh and No, I most certainly did not steal anything! But I wish I would have after that experience. #DustyNeedsABreak read more

Kent is another one of these massive stores. These stores can be a little overwhelming at times, but I navigated around here with ease. They have a great selection of flowers and garden supplies. They carry a great selection of paints, kitchen wares, and lighting. Of course they carry everything for the contractor that you can imagine. We also use to get our Christmas Trees here, they were only $15.00, a great deal. We found what we needed in the paint section and the staff were nice, too many selection of paints can give me a headache. Kent is Canadian owned by the Irving's. read more

Kent - Hardware Stores Near Me - Halifax, Nova Scotia

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I went into this Kent store last night because I was looking for doorknobs. I was very impressed with the service that I received at the store. As soon as I walked in, I was greeted by a Representative with a big smile! I stood at the front looking at the signs that hang down in the isles because I wasn't sure where to go first. The girl working there asked me if I needed help with finding something and I told her what I was looking for. She told me exactly what number isle the doorknobs were in and didn't have to think twice about it. I went directly to that area and found my doorknob instantly. I enjoyed my visit at Kent and will continue to go there for my hard ware purchases. read more

Kent - Hardware Stores Near Me - Halifax, Nova Scotia

Ordered shiplap panels online on 15 Apr. Was called on 18 Apr to ask me if I wanted AM or PM delivery, to which I responded "Whatever works best for you" Didn't show up and when I called to ask where they were, they didn't know and said they remembered loading them on the truck and they should have arrived. They gave me a new delivery date of 28 Apr. Once again, did not show up and when I called to ask where they were, they didn't know. When I went into the store in person the next day, they said they were out of stock, even though there were 21 available online on 15 Apr. Did not attempt to contact me to tell me they could not make the delivery. Never ordering online from Kent again, terrible customer service and bad website design. read more

Stood at the project counter for a good few minutes while the guy working it totally ignored me while he casually chatted with the other guy working there. I finally got fed up and left, and could hear them laughing after I had walked away. A complete a*hole, actually - NOT the place for a female to be, apparently!! Kent - you really sucked yesterday, and sometimes your customer service is phenomenal, but never at the project counter. Thanks for making me feel like a garbage human being, "guys!" read more

As I noted: The Credit card systems are down today November 20th So unfortunately, the end of my experience was not all that great. But all the way leading up to it, I had a great time. Kent is nicely laid out, clearly marked aisle-wise and tidy. The sales people are helpful, and the prices are reasonable. read more

Home Depot and Rona sometimes do carry less expensive and/or better products, but overall I find Kent to be the best of HRM's three big home improvement chains. (Home Hardware can't compete, sorry. It's also a different kind of store.) Why? Here are a few reasons: 1. The most important reason is the staff. Home Depot has some very knowledgeable older employees, but the younger Home Depot employees are usually not very good. At Kent, on the other hand, everybody seems to know exactly what they're talking about. They have good knowledge of their products, are very eager to help with products and projects, and are friendly too. (The same is true of the Mic-Mac Mall Kent. Kent managers somehow have to be very good at recruiting the right people.) 2. This particular Kent store has a very good selection of lumber, without having fewer products in the other categories. Plywood, dimensional lumber, you name it, they have lots of different products and sizes in stock. Related to that: the people at the project centre and at the cutting shop are VERY good. Helpful and precise. 3. Good products. They often carry products that are slightly more expensive than at Home Depot, but overall my impression is that they carry better products. Take for instance corner clamps: they are cheapest at Rona, followed closely by Home Depot, and a handful of dollars more at Kent. However, the ones that Kent sells are the best and sturdiest ones. The Kent website is also very useful, since it lists individual products (and does so MUCH better than the Rona website) but, unfortunately, lacks the store availability information that the Home Depot website offers. Also, even though it seems to list the vast majority of the products Kent carries, it doesn't list each and every product. So there is some scope for improvement there. So overall, even though I'm not much of a DIY guy, I really like Kent in general, and this Kent store in particular. read more

My husband and I visited the Kent in Bayers Lake today and I was not impressed. We have been shopping for door replacement. We had spent about 30 minutes at Home Depot getting informed by a Home Improvement employee and decided to go to Kent to compare products/price. Well, based on my experience, I won't even consider Kent as an option. We roamed around the door section trying to find the exterior doors display. As I was approaching the desk, a team member asked if I required help. I indicated what I was looking for. The employee pointed to the direction. There were 5 (yes 5!!) Kent employees at this work area talking to each other and not one of them escorted us to the section I wanted to see or approached us to see if we had any questions. I was shocked! Obviously sales are not important at this store. I will not be asking for a quote from Kent based on this experience. read more

I bought some fencing there at regular price. I seen it at Rona at regular price a few weeks later , it was a lot cheaper 35% I went back to Kent and asked them if they would match the price and they said no. I ask why , and they said because it was over 2 weeks later. I said to them that Ronas price is at there regular price , a lot lower all the time I also asked for deck screws and was recommended the wrong screws. The screws they recommended had no strength. I went to buy a cordless drill and couldn't get my questions answered. I will be buying all my renovation materials elsewhere. They did have a lot of staff on board, but not experienced staff at all ???? . read more

My wife and I were the only customers at the paint desk and the girl working there wouldn't even acknowledge us. My wife had to say something to her to get her to serve us but she barely talked. I got her to mix a gallon of paint and I asked to shake a quart of white. She looked at it but didn't tell me I didn't have a quart of white, but had grabbed a can of base by mistake. I didn't discover my mistake till I got home and tried it. She may have been having a bad day or she may just be a lazy employee. Either way, I'll be going to Home Depot tomorrow to get my white paint read more

I ordered custom blinds and shudders and it took 3 months of harassment for them to get completed, furthermore the shudders were wrong one was different from the other and they forgot to order the pole to open and close the skylight blinds, when it finally came in they called and told me the pole was there to pick up. No Kent get off your behind and deliver what the customer orders.. read more

Oh my. I wish they would hire somebody with at least a little bit of knowledge in the department they are working. I went to the plumbing department to get a very specific little item as directed by my husband. I came home with the wrong thing...at the advice of the clerk who helped me....TWICE. How frustrating. This clerk kept insisting that what I was asking for wouldn't work for our fix. Finally, my husband went and got it...fixed it and it worked beautifully. It was a waste of my day though. My advice to anybody shopping for something they aren't familiar with...don't count on their advice. read more

Kent has a decent selection of products, and excellent garden center (with sods yay!) and a few good staff. What I don't like is the poor lighting in the store, that some of the hardware is grimy (I bought a downspout there and it was filthy) and that their lumber is stored outside. The last point is probably the main reason I don't shop there. I priced a Velux skylight there once and after comparison shopping found the guy at the desk quoted a price 40% higher than the other prices I was getting. I've tried to like Kent, I really have, but just can't go back when Home Depot is just around the corner. read more

Generally speaking, the store staff is very helpful and friendly. However, they lie. We bought a barbecue last week. My partner tried to persuade the sales rep to sell him the floor model, but as they had loads in stock, the manager wouldn't do it. He did say that he had purchased one of that same brand and it only took him an hour to do it, that most of it was pre-assembled in the box already. So we took one home. Needless to say, nothing was pre-assembled, there were 46 separate pieces, and the instructions were in the form of diagrams that took a lot of puzzling out to understand. Over all, it took 10 hours, not one, as promised. Moral of the story: don't believe the Kent manager when he says it only takes 1 hour to put together a barbecue. read more

its a place to buy bulding stuff, what more can i say

Don't get a home reno or installed services... all they do is get local contractors and mark up the price 45%.... and since the only contractors that have such a low price that allows their price to be competitive are the most lousy contractors... so you get garbage... also watch out for cheap materials... lotsa low end materials at Kent... alot of the stuff is bought in Burnside and then marked up 35%.... read more

Terrible customer service. Once they sell you the product it's fine but for service after its the worst. DO NOT LET THEM DO INSTALLS FOR YOU!!! Plus any custom orders you have, you have to pay all upfront before any work is done. Then you're screwed if it needs to be fixed. read more

tried to speak to Kent about my new kitchen, a person named Daryl helped me but i realized soon he was hasted and seemed over-extended. I was helped at the Home Depot in a calm and professional manner, with a lot of attention to my new kitchen needs. Thanks. read more