Did not show up on time. Acted as if they had all the time in the world when they finally arrived four hours later and took frequent breaks. Constant complainers about everything. Didn't have tools they needed, claimed someone stole them off the truck. Seemed to pack well, but no structure or plan of attack. Kept jumping between projects. read more

reserved a moving and signed the paperwork and quote and paid $100 deposit and they cancelled my moving , just 2 days before my moving day and after 7 days they have not refund my $100 deposit yet. read more

I would not hire this company. We filed a damage claim soon after they performed a sub-par move. It has been over a month and I have not received contact from anyone. I have talked to their "service managers" 4 times and they promise "the owner will call me" and yet, we are still waiting. To begin, we were given a quote that was wildly inaccurate, the employees were not able to move our entire house and then unload it in the time estimated. We were also told that employees would disassemble furniture, load it, and unload it. There was inclement weather for a few hours, but by mid day, there was no excuse. The employees showed up without any tools to disassemble furniture -- we had to drive to our new house to get our own for them to use. What kind of moving company doesn't have tools? For over 8 hours, our furniture was left unassembled. All of our boxes had to be left in the garage because it would have taken more hours to unload them where they were supposed to be and would have been way over the quoted price! We had to remove padding and tape from our furniture and move furniture to the appropriate rooms ourselves. We didn't get a full service move. Our dining table damaged sustained multiple chips due to improper padding and moving. There was a large chip on top of table and multiple indents on each side of the table. We also had a small cabinet damaged. Because this company shows up to jobs without proper tools, they did not have proper moving equipment to move our washing machine or dryer. Our washer was damaged due to improper moving and lack of proper tools to move. The movers decided to park off of our driveway and drove off the driveway and into our neighbor's yard and left large missing parts of the grass. I would use another company, do not consider this one. read more

I had posted a great review for this horrible moving company. The gentleman who moved the 1st floor of our home Charles was great. Polite and got the job done. although the young man upstairs was horrible. He was upstairs for hours doing nothing. Closed the bedrooms doors and said everything was moved only for us to go back 2 days later to find he did NOTHING!!! The only thing moved was furniture. All boxes and totes were put in closets and hid. Tried to get some type of relief from them and was firstly overcharged because it took them forever over 10 hours due to the gentleman upstairs doing nothing . This company told us they would make it right. THEY DID NOTHING. but give us excuses after excuses, no refund NOTHING. Then we were told they were going to send a box truck to finish and correct this, but on the day it was supposed to happen, it was a totally different story after story, which came from a supervisor who lied as well. This moving company left us hangyand we even bought them lunch and tipped them very well, not knowing the mess that they left us. ALWAYS CHECK BEHIND YOUR MOVERS, especially with a company like this. Its not about the people it's about the $$$$$$$. THEY TOOK A SHORTCUT, and refused to correct their mistake for hiring worthless employee. PLEASE DON"T USE THIS COMPANY!!!! THEY SCREWED US REALLY BAD!! read more

They are a terrible company. Not only did they leave many many of our belongings in our house they packed. They didn't mark the boxes. Packed trash. Stole things from us. Pain pills and money...the owner went back on his word and told us to get a lawyer. Our estimate was 14000.00 or less. After delivery it was over 17000.00. They then tried to get 5400.00 more. Now I have to replace things that I use regularly because they left so much behind that I am discovering more every dayI. I will include pictures of damaged items and valuable things we can't find. They packed half of things that were in cabinets together. Didn't bring pictures. Didn't pack our bathroom like we told them too. Packed things I told them not too. If you are smart don't believe the good reviews. Dig and find the bad ones. I guess the owner thinks my husband is the only homeowner. They took advantage of senior citizens. Hubby is dying of cancer. We are unable to pack and move ourselves. So they lie, cheat and steal from us. Stay far away read more

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I moved from KY to PA and yikes did they sugar coat what I was in for. One of the lead guys told me that he would make sure all my belongings were handled with care and that he was the one that was going to be on the truck making sure everything gets loaded properly. Well he was also the one that when i asked him to use my mattress cover to cover my new mattress he assured me that it would be fine. Well, it is not fine. It got soiled/damaged as well as my new refrigerator which got scratched down to the metal. Interesting how I read some of the other reviews and Jonathan comes back and gives his apologies and says that he is going to address the issues, but guess what the issues are still coming up. So much for words. I have the pictures to prove it. Other links give Kentuckiana 5 stars but be warned. I have put in a claim for my damages and I have yet to hear from them and the owner who was supposed to give me a call which was told from Tyler. After all the times that I moved I was hopefull but dang it nope. They were good at complaining as to how much they had to move too. Just a reminder if you don't like the work don't sign on the dotted line and take the job. Your diserving the company and its ratings. Obviously it is about the money and there is more to this type of job than the green stuff. I lieterally put signs on walls and rooms and I still had to move boxes because they were in the wrong place. They also damaged my stairs going down to the basment where I had most of my boxes going because I am remodeling. It is said that Kentuckiana has professional people working for them. First and foremost don't complain about your job especially when your on the job, second don't go against the customers wishes when they asked for something to be done. ie the mattress cover and take care of peoples possessions as if they are yours which they clearly did not do. read more

Booked this company for a 3 man, 7 hour job to start around 9 am. 3 movers who were stoned and reeked of marijuana finally showed up at 9:40 am. It only took 2 hours to load the first load, but then it took them an hour and 15 minutes to go 15 miles for unloading. They finally finished at 5:52 pm and had seriously only actually worked maybe 5 hours but charged me for 8 hours and 45 minutes. Now, I'm no math whiz... BUT 9:40, 10:40, 11:40, 12:40, 1:40, 2:40, 3:40, 4:40, 5:40= 8. Minus the hour lunch and 2; 15 minute breaks= 6.5 They misquoted ($1200 for 7 hours) overcharged (total paid was almost $1800), the movers were extremely unprofessional and high, and refused to move a lot of items in totes. I don't recommend this company, to anyone. For anything! read more

My company used Kentuckiana Moving when our Louisville store changed locations. At the conclusion of the move, we mailed the check to the address given to us by Justin Richards, the Kentuckiana employee with whom we'd been working on the move. Jonathan Richards, also at Kentuckiana, then engaged in a series of abusive and harassing phonecalls and text messages to our employees, including the following semi-literate harangue: "You all send the check tot he wrong locations do now I have to pay the reircussions. Are you ducking serious??? F**king You send it to an employee of a company and then don't answer the phone because you all don't pay attention" Unless this is the way you like to conduct your business, I'd advise avoiding Kentuckiana. read more

I am very dissatisfied with Kentuckiana Movers located in New Albany Indiana. When I initially spoke with Justin, one of the owners, he seemed very professional and even did a virtual tour of my home, created a quote and we agreed on the estimate and the date. We discussed the size of my home, how much furniture I had, and I explained that absolutely everything in the home was to be moved to the new house. He commented on the furniture, the work out equipment, the office furniture, the outdoor items, etc. He was able to see everything, and assured me it would all be handled. I told him that everything hanging on the walls needed to go as well, and I specifically mentioned that I had a lot of outdoor potted plants that were heavy and needed to be moved. He again assured me that none of this would be a problem for his team. He gave me an estimate of $1800, with a 6-8 hour time frame for moving, utilizing two trucks and four men. I agreed and placed my deposit. The men showed up the morning of the move, and they were professional and courteous. Problems starting arising when they were going over what they could and could not move. Potted plants, absolutely not. Window treatments and the wall mounted TV, nope, can't do that. Super heavy items like my file cabinet, sorry ma'am, there's an extra charge for that. These were things Justin had seen, things that I had specifically asked about, and was told none of it would be a problem. Additionally, Justin had greatly misjudged the entire job from the amount of manpower needed to the amount of hours needed. The guys who worked my move were absolutely the best. Patrick, Thomas, Rashad, and Patrick were the team, and they worked literally all day and did everything they could to make things right. At the end of the night, the bill came out to $2945, WAY WAY over the estimated amount, and the job still was not completed. The team lead called hours prior and informed the office what all was going on with the move, how badly Justin had misquoted and overpromised on everything, and even stated that John, the other owner and Justin's brother, needed to reach out to me to make things right. John never did. At the end of the night, after they put in almost 12 hours and still were not completed with the move, the team lead called John directly, and explained that I was justifiably unhappy with job. John stated he didn't know anything about it, and Patrick handed the phone to me. I went back and forth with the owner, but he was not budging on the price. He then said he had two guys and a truck lined up to finish the move for me the following day, he would not charge me for that, and what more did I want? Funny, if he didn't know anything about the problems with the move, as he had just told Patrick (while on speakerphone, so I heard the comment as well) how did he already have the truck and men scheduled to come out the next day???? He knew this job was completely misquoted, but didn't care. Even with the crew coming out the next day, I had to beg friends to come and help me with the stuff that the movers refused to move. Had I known about all of the stipulations regarding what they would not take, I would have had that handled previously, instead of rushing last minute to find help. I could go on about how unprofessional John and Justin were, but you get the point. I understand that an estimate is just that, an estimate, and there will be some wiggle room. But to estimate that far off the mark tells me this moving company's owners are incompetent at their jobs, and the buyer needs to prepare themselves for an extensively higher bill and an incomplete job. Personally, and after one of the guys working told me how often this happens, it feels very much like a bait and switch tactic. My suggestions to the owner's would be one, do not estimate based on virtual tours, but instead meet at the home and look over everything. Two, be clear what you will and will not do. There should be a checklist in place to go over with the homeowner informing them that you do not take paint, plants, remove wall mounts, etc. And three, if you have a completely unhappy customer, do not give attitude, but instead put yourself in their shoes and then ask yourself, how can I make this right? read more

I wanted to give them a 5 but I honestly dont plan on using their service in the future. They sat my mattress on the ground while moving it.. with nothing on it. When they delivered my things to my new home, no one screwed my mirror back onto the dresser, the same as they had taken it apart. A piece of that mirror came apart. (I have no idea how to reattach it.) My tote was damaged. And I gave them my washing machine and dryer, but forgot I'd left maybe 4 pieces in the washing machine. I messaged and called the driver to see if I could meet him but he didnt answer. This was maybe about 10 mins after he left. I actually didnt hear from him until days later when he asked for a review.. I gave them the washing machine and dryer because I already had one at my new place, was last minute with trying to sell it,and figured they could make a profit off mine. I didnt really care but the least they could have done was let me get those few items out of it... They claimed the clothes had mold on them but I hadnt washed them yet..... so Im not understanding the source of water.. Also, while they were loading the truck, I forgot that I'd packed up my screwdriver and didnt take my cameras down so I asked one of the movers if I could use his. He did but then told me that Im going to get him yelled at by the driver if I took down the other one. It was four screws. The guy was nice but his statement only validated the tension between all 3 of them, which was something I wouldnt pay for again. That alongside the under the breath comments being made made me feel like my $4200 was an inconvenience for them. Nonetheless, my stuff is moved but I plan on going somewhere else next time. I do wanna shoutout Tyler though because his customer service is the entire reason I booked. UPDATE: Tony the driver texted me to argue about this review. It's very unprofessional. Im not sure if he meant to send his lonnngg paragraph about how I'm "dirty, pressed" and relocated to "run away from a guy" but it's not what I signed up for. Completely UNPROFESSIONAL. NEVER AGAIN. UPDATE: I spoke with the owner and manager and both were very concerned and wanted to "make things right" and did. I appreciate the caring nature they both displayed and their concern for their customers. For that, I'll update the rating to a 3. I appreciate their concern, display of character, and how they represented their company. Thank you both for ur concern. UPDATE : I WAS JUST CONTACTED BY JONATHAN THE OWNER AT ALMOST MIDNIGHT ABOUT THIS RATING..... HE WANTS ME TO TAKE IT DOWN. I WILL NOT. I CHANGED IT TO A 3 STAR AFTER SPEAKING WITH HIM EARLIER AND BEING PARTIALLY REFUNDED. I DO NOT KNOW WHY THIS COMPANY THINKS THEIR BEHAVIOR IS PROFESSIONAL ESPECIALLY BECAUSE THE INITIAL RATING WAS A 2-STAR RATING BUT WAS CHANGED TO 3... IF THIS COMPANY CONTACTS ME AGAIN ABOUT THIS RATING I WILL BE FILING HARASSMENT!!! FIND A DIFFERENT COMPANY TO GO WITH!!!! AND JUST FOR THE RECORD I NEVER TOLD ANYBODY I WOULD BE DELETING ANY REVIEW. I WAS BEING GRACIOUS CHANGING THIS TO A 3 STAR WHEN MY TRUTHFUL EXPERIENCE WAS A 2 NOW A 1 BECAUSE WHY TF AM I STILL BEING CONTACTED ABOUT THIS AT A QUARTER TIL MIDNIGHT!!! I WILL NEVER DO BUSINESS WITH THESE PEOPLE EVER AGAIN!!!!! I DEFINITELY THOUGHT THE DISGUSTING TEXT MESSAGE THAT TONY SENT ME WAS JUST A BAD APPLE BUT THE WHOLE COMPANY IS UNPROFESSIONAL ATP. AGAIN!! IF I AM CONTACTED ONE MORE TIME ----- I WILL FILE HARRASSMENT!!! AND POST THIS SHIT TO TIKTOK!!! LEAVE ME TF ALONE. read more

I hired this company to move me this past weekend and yes read the reviews first. They broke my daughter full length mirror they sat it outside of the truck and it blew over they sai. if it is a windy day why would you do that!!! They said they would take care of it Monday. I called the office today and they said they did not hear about the claim and they said there's nothing they can do about it being broken they do not cover broken glass but the guy who broke the glass said they would so they lied to you so you'll get them to pay at the end of the job. Plus, I had them take some furniture to drop off at my sons house and they dropped off the wrong furniture and would not go back and get it even though they by the hour and I had to find someone else to go get my furniture the next day, very unprofessional services. I would not recommend them at all. read more

We hired Kentuckiana moving for a Friday move over a distance of 17 miles. We were told to expect them to arrive for the move between 8 & 9. I got a call at 9 that their ETA was 9:30; this 30-minute delay was no big deal to us. The 3-man time was efficient and appeared to be careful with our furniture. They were polite and clear in their communication both before and during the move. We were given a time estimate of this being a 6-8 hour job and it took 6 hours, for which we paid. The only reason I knocked off 1 star is that, since we have been able to review everything that was moved, we have detected noticeable damage to a few furniture items (e.g., wood splintering on one of the beds) that they never mentioned to us; the damage is easy to see and it is very unlikely that they didn't see it. We understand that things happen during a move but would have appreciated acknowledgment of the damage before they left. Overall, we appreciate their time and effort and feel that we got a good value for our move. read more

Update as of 10/2/2021: Thanks to Jonathan for resolving this matter. The check is in the bank. We're square and the matter is closed to our satisfaction. Original issue: Please send us the long overdue check for $1,000 in damages incurred in our move from French Lick, IN to North Myrtle Beach, SC, as promised. Price was reasonable, the move was OK aside from the damage. Follow has been nothing but lip service. read more

Used them, and the workers were okay. They worked pretty hard once they got there. All sorts of issues with this company. When you can get John on the phone, he's decent to work with. Getting ahold of him can be a real challenge. As another reviewer stated. All sorts of issues with them aHowing up on time. They changed thE dates on uS. Then didn't show up on time. A one day move turned in to two days. Didn't discount the price. Didn't send as many people as promised. Lots of excuses when they couldn't deliver wHat they promised. I understand that things happen, but they were just simply very disorganized. read more

Let me start off by saying, the crew did well and were very friendly guys. They ran into a situation before my move, in which they could not have known was going to take so long. My review is more on the end of management and communication. I was told my movers would be at my location around 3-5pm. After many back and forth texts with their boss, they finally arrived at 8:30pm. This was after being told closer to 5, then 7-7:15, and then basically he said he was not sure. The excuse of the boss was the rest of the trucks were out of state, so he could not send another truck to relieve the team and then he started trying to push it back to the morning - but I had to move from my location that evening. Though I understand the situation was out of his control, the customer service I received was poor. All said and done, the movers finished around 10:15-10:30. I was still charged the $360 amount - with no discount for the lateness. Being in customer service myself, this was a poor excuse of customer service on the management side of the company. Like I said, the movers were excellent and nice guys, but I feel as though if you run a moving company - you should prepare for situations like this and have another truck ready incase a situation like this occurs. That and if so, you compensate your customer accordingly for the mess-up on your end. read more

Great communication. The guys were punctual, polite and had a great can do attitude. The work was done way faster than I expected but worth every penny! read more

When searching for moving companies, I found that this company had very good reviews, so I contacted them, the owner came out and gave a quote, and then we scheduled it! All seemed fine except that the one and only thing that I continuously made clear to him and then to the 5 movers that showed up that day, was that my pottery was to be very well wrapped as some of these pieces are not replaceable. 1-2 pieces if paper per item and then on top of each other like that is not what I would call "well wrapped." I ended up making them put those boxes in my own vehicle because I knew they would all be shattered if even 1 bump in the road was hit. I also paid $150 extra to have the furniture wrapped. 2-3 pieces were wrapped...that's it. The owner told me originally that we could do an hourly rate or a flat rate. I choose a flat rate and conveniently that changed to an hourly rate the day of...and I ended up paying more than I would've if we had gone with a flat rate. Would not recommend this company!!!!!!!!! read more

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STAY AWAY! This company understaffs their moves, has horrible customer service, extremely poor professionalism, and terrible communication. I originally booked this company after reading the 5-star reviews. Patrick came over for an in-person estimate a month and a half before the move and we agreed to a binding estimate. This company was only responsible for moving furniture. My husband and I had previously packed ALL boxes which we loaded into a U-Haul ourselves. The day of the move, the movers arrived 2.5 hours late. The reason for their late arrival was due to "mechanical issues" and for not having all the appropriate packing gear. When they eventually arrived at our house, the truck began leaking oil and did not have tools to break down furniture. They had to leave for a second time to get tools and we had to wait for a mechanic to work on the truck. They could not give us an estimate on how long it would take for the truck to be fixed and were not apologetic for the delay in start. In fact, they asked if it would be possible for them to bring up our items the following day. We insisted that the items be brought from KY to OH that day as they had plenty of time from booking to get ready for the move itself. An additional FOUR hours later, the 2 movers began packing a new truck that was delivered. Our move was supposed to start between 8-9 am and the movers did not start packing until 4 pm. The movers were done packing our things by 7:30pm. Before driving to Ohio, one of the movers actually took the moving truck to his house to let his dog out!!! Upon arrival to Ohio, two of our items were broken. They didn't finish unpacking the truck until 4:30 AM! Patrick, who we had booked the move through, did not answer his phone when we tried calling him multiple times for answers. Understandably upset by the delay, I finally got ahold of someone at the office named Aaron. He was incredibly rude and told me "Things happen" and informed me I would not be offered the discount I was asking for after knowing what had happened all day. I asked if I could speak to the owner of the company, John, and Aaron told me he would not be available until Monday. I texted Patrick on Monday asking for John to call me and I was told John was too busy to talk. After demanding a refund multiple times, they finally agreed. John never contacted me which just shows the lack of care for their customers. After it was finished, the final bill was actually $100 more than the original even though the estimate was binding. I was told there was a fee for paying with a credit card after the fact and this was never told me to before booking. Bottom line, stay away! This company doesn't even deserve a 1 star review. read more

Horrible moving company, very unprofessional. Jonathan and the company will lie to you, steal your money, Damage most your property and then will never ever answer your calls or reimburse you for any damage even though the contract will clearly state that any damage will be reimbursed. THIS IS A LIE!, They broke my new flat screenTV and will never answer your calls for any update after they receive the money and hit you with hidden fees in any way they can to steal your money. AVOID THIS COMPANY, ITS TERRIBLE.. read more

Terrible! Many damages! Broken items, our couch was broken in 3 places, dressers scratches. Too few crew, hours late. So unprofessional. The owner Jon never did an on-site estimate, he just guessed, failure! read more

Lots of promises and BS - low quote the when contract is presented passed from one brother to another and was double the original estimate. Trying to get a copy of the contract which the kept saying would be sent but never came! Did not use them! read more

Justin and Tim were fantastic. The price was very reasonable. Usually moving can be very stressful especially when it's out of state, but these guys did it with ease. read more

I got 1 semi-experienced guy & 1 completely inexperienced guy. They came in a filthy rented U-Haul truck filled with garbage, straps, wadded up moving blankets, a fairly large night stand & more garbage which filled up a box. The truck turned out too small for all of my items & I was supposed to get a 26' truck but this truck was definitely not 26'. They wrapped NOTHING in said blankets and one of my valuable dressers was badly & deeply scratched. Said night stand (not mine) was laid on top of my wrought iron patio table and scratched off a bunch of the paint on my table top. I moved into a brand newly built home & I have scratches & digs & black dirt on many of my walls. One of my wood stair treads is badly scraped/chipped. I was even overcharged "travel time for the trip back to Indiana" which I didn't even know I would be paying for. I highly regret taking the recommendation to use them. It's been over a month now and I still haven't received the $ I was overcharged. I could just cry over my damaged new walls & dresser especially. read more