1. Kentucky Secured

    1. Kentucky Secured

    0

    Lexington, KY

    Kentucky Secured

    5.0 (4 reviews)
    Closed Closed

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    Response time

    5 hours

    Response rate

    100%

    Services - Kentucky Secured

    Security monitoring services

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    Cornerstone Protection

    Cornerstone Protection

    4.2
    (5 reviews)

    We recently moved cross country and needed a security system installed…read more I researched Security Companies in Lexington KY BEFORE we moved and found that the best reviews were for Cornerstone Protection. My main criteria for any company is always "Honesty & Integrity". I hit the Bulls-Eye! Reading reviews pays off because we are TOTALLY satisfied with the service from Cornerstone. The setup, the panel, the app for our phones: All were explained in detail. Shannon and his team are so down-to-earth, knowledgeable, and explain everything. (They will explain at whatever level each person can understand.) I have contacted the Service to ask a question or two, or three.....by email, text, or phone.....and someone always picks up the phone or gets back to me within a short period of time. Thank You, Cornerstone Protection, for keeping us safe! The End.

    I needed to cancel my ADT service as I'm selling my Ashland, KY house. I was told I could…read moreaccomplish this online but the function they told me to click on wasn't an option. Was also told I could do it using the chat app. I could not. Finally, when I talk to someone on the phone, they spent all their energy on wanting to install ADT at my new home. I will never use ADT again. Going forward, any business that is this difficult to communicate with will forever be removed from my approved contractor list. Goodbye ADT. We had the service for 3.5 years and was never happy with the service.

    Vivint SmartHome

    Vivint SmartHome

    2.0
    (5 reviews)

    Chris Rowland and his team (Van was training Jeff) were all excellent!…read moreThey explained everything and were knowledgeable, patient, and kind. I am so grateful to have them as my team! Thanks guys!

    Installation: Poorly done. Drilled hole through door frame and ran visible wire along inside wall…read more Service: On one of the main doors, the contact points were mis-aligned so we kept getting reminders that the door was ajar. Called to have it aligned properly. "That'll be a $75 service call." So, I got some double-sided tape and fixed myself. Customer Service: Exported to some Asian country where whoever answers the phone is very hard to understand. How do you politely ask for an agent who speaks English? At least the ladies were polite. The men (and ladies) must have a scripted response sheet they have to follow if you announce a problem. Every one of them said almost exactly the same thing. Question: If the service center is in China, then are the camera shots and conversations there also? The home screen on your wall listens. Cancelation: Damn near impossible. I switched apartments and they still bill me for the old address even though I notified them ahead of the move and installed my own monitoring system at the new apartment. Finally turned it over to my lawyer and the Better Business Bureau. In hindsight, I would never touch them. I have friends who have Vivint, and they feel the same. The men at customer service are rude and pushy. I've documented every phone call and email. Did you know that if you remove your consent to be contacted, but they continue, it can be considered harassment, and there is a fine for each contact?

    Kentucky Secured - securitysystems - Updated July 2026

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