Cute stationary, accessory, and stuffed animals store. Cute toys and alright prices and okay…read moreattitude nothing rude but nothing too welcoming or friendly either. Just you buy your thing, pay up, and leave. There's another similar store near SilverCity in Metrotown called Piffy Bank Place

My 11-year-old boy purchased a pair of Crocs from Little Burgundy. Shortly after he bought them the…read morebutton that holds the strap on the right shoe broke off. We went back and asked if that is covered under warranty. The salesperson said that we could exchange them, but it could not be done that day because the store computer was not functioning. So we returned to the store the next week, but there was a different salesperson there who told us that the shoes can not be exchanged (despite that the first salesperson said that they could be). When I asked what can be done the salesperson said to phone Customer Service. I phoned a number of times but only got a recording. I tried to contact them via a form on their website, and got a message saying they will respond within 48 hours. I got a response by email about two weeks later, asking me to send photos of the Crocs "from all angles". I sent photos and Customer Service sent back instructions to do an exchange by mail. It looked like we were finally getting somewhere (but we weren't). I sent the Crocs to them via Fedex, and we were supposed to receive replacement Crocs within four weeks. Four weeks passed with no sign of replacement Crocs and no communication, so I emailed to ask if the Crocs had been sent, and if there is a Fedex tracking number to tell where they are. No response. I emailed again after five weeks. No response. I phoned Customer Service several times, and eventually got an actual human on the line! I explained the problem and she looked into it. After a lot of questions and a lot of waiting on the phone she told me that someone forgot to send replacement Crocs. She asked if I would like a refund instead. I replied, "If that will be quicker, then yes". She said she would contact the store we got the Crocs from and arrange a refund that we can go pick up. I don't know why she couldn't just refund my card instead of having me waste the time and gas to go back to the store again. We went to the store and they actually gave us the refund (and that was the only part of this ordeal that actually went right). Unfortunately, there is no refund for the gas I used for multiple trips to the store, or for all the time I spent trying to communicate with them. After two and a half months I finally got the kid's money back, so we just left the store and will never deal with Little Burgundy again.

I don't normally write a review but…read more.. Today, (November 30th, 2019) I went to little burgundy for a pair of winter boots and this employee tried so hard to find my boot and my size and made sure I was aware of the double soles etc. I'm not sure what his name is, but thank you!

I received a promotional email to my work email address (I am a manager of s physiotherapy clinic)…read more My fiancé and I went to the store to check out the sales since we both needed new shoes for the sun run.... we were helped by an employee named Erik.. Erik assessed how we both walk and run and fitted us for proper running shoes-- this is something no other footwear store (new balance etc) has ever done for either of us.... dyeing training for the sun run I noticed that I was no longer getting arch or shin pain and I wasn't straining my hamstring (which frequently happened in my old runners) I highly recommend this store to all of our physiotherapy clients as well as personal friends and family. Side note: Evan who I was emailing with is also very personable!

This was my first time at this store looking for proper fitting insoles due to foot pain. the two…read morestaff members I dealt with were knowledgeable, friendly, non pushy sales. Can't remember the last time someone sat on a stool opened up the shoe adjusted the lace's and placed on my foot. Truly Top notch personal service.

Highly recommend! Ralph is a true gem on the North Shore! Ralph designed a custom engagement ring…read morethat met my criteria: timeless and refined but unique and bold. I was open to any stone and design. A tall order! Ralph took time to understand my lifestyle, likes, and dislikes to design a piece that reflected me. He created several options that we continued to tweak together until we landed. Ralph is patient and kind, and brainstorming was fun. He's passionate about his craft and knows lots about design and stones having been in the industry and making jewelry for many years. Thank you!

I got a bad feeling, I picked my diamond out specifically from a high end jeweller, they have all…read morethe right equipment to measure MY diamond precisely, then I'm told at Lugaro that my measurements on the certificate from Harlings are not the same measurements at Lugaro who DON'T even have the correct equipment. I better get my diamond back, it's only being resized no need to measure my diamond, I told them not to touch it! I'm VERY worried, I'll take it to Harlings to verify that it IS indeed the same diamond, I've been duped before not happening THIS time, I am sorry.

The selection is pretty good. It's a young girls paradise!!…read more It's a bit pricey but there are usually good sales going we came today to get a friend's ears pieced. They get two thumbs up for being professional and sanitary

We went there to return some hair accessories my baby NEVER got the chance to use and we were told…read morethat we can't return them because she (the cashier) wasn't sure if those were used or not. Mind you, they still have the tags on them and are in brand new condition. Now before heading there I actually went to the website to make sure that we can return them so I was 100% sure that we can. She still refused to do so and she went on and said that it is "common sense" that people use them before returning and said it's just wasn't right. Is this how you do business? In the end, she did the return and told us "I'm not gonna let you ruin my day". Wow. The audacity of this girl. I have mad respect for people who work in the customer service/retail industry but this girl has zero shame on making customers feel like complete trash. If I could give zero star, I'd definitely give it to them!

TOTO is a store hidden away in the curve of the mall near Winners at Metropolis at Metrotown. I…read moredon't usually venture this way but my sister told me about a cute shop that sold lots of great gifts and kawaii items. I enjoyed the white walls and floors, bright lights, and carefully organized display of all the items. This shop reminded me of a whole bunch of asian shops rolled into one. From unique scarves and hats to cute keychains to adorable hair clips to trendy blazers to tights of all patterns to bags to sunglasses to socks to sparkles to glitter to anything cute and whatever you can find at any asian mall shop generally. A lot of the items are priced high but then almost all of them have a 50% off sticker attached to it. Makes you think you're getting a deal... worked on me! I bought a cute white puffball keychain accessory for 50% off for $7 (originally $13). The woman working at the counter was initially pre-occupied with her cell phone and didn't care too much my sister and I were in there. However, when we asked for help she was there to assist and then carried back to her phone. I didn't mind because it relieved us of the stress with someone always looming around. In the end, a lovely new store that I'll enjoy oohing and ahhing and "that's so cute"ing at all day. Off TO TOTO TOday!

Do not waste your time and money. They are very rude to their customers. And of course do not try…read morecalling them because they aren't going to answer any of your questions.

So we are here visiting from California to buy outfits for my sister's wedding. There's 13 of us,…read moremen and women. So while shopping I need to use the restroom...while I'm waiting in line to use the restroom, the owner comes up to me and says I can't use the restroom since its "ladies only." I asked where the the men's room was and he said there wasn't one. Well they sell men's clothing but there's no men's restroom? I told him that we're customers! So after giving me attitude about it he says "you can use it but be careful," like I was going to urinate all over the floor or something. So I'm expecting a marble and gold restroom and all I see is a restroom with peeling vinyl floors and toilet paper on the floors and a Formica sink top. I'm surprised they even had soap. Gross. Absolutely the worst customer service I've experienced in a long time. Especially for a store whose clothing is subpar at best and has horrible workmanship. Steer clear!

I have altered my jeans multiple times in this place. The fit is perfect after alteration with…read morereasonable cost. I would definitely recommend this place.

Honesty. I brought in 3 pairs of pants for hemming, and when I went back to pick up. Rachel only…read morecharged me for 2 as one was already short enough or close to it. So she did not do anything with it this no charge for that pair. Most other shops would have just charged me for ,3 instead of 2.