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    Kern Koi & Pond Services

    3.8 (10 reviews)
    Closed 10:00 am - 6:00 pm

    Services - Kern Koi & Pond Services

    Aquarium services

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    11 months ago

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    Those Two Fish Guyz

    Those Two Fish Guyz

    3.3
    (7 reviews)

    Contacted this company, Those Two Fish Guyz, to give me an estimate. Left a voicemail. Jeremiah…read morecalled two days later. He said he got a miss call from my number and was calling me back. I asked him if he had time to come out and give me an estimate. Jeremiah said he did and would. It wouldn't be a problem. We both agreed to meet between both our schedules. On the day before the meeting of the estimate, Jeremiah texted and assured that he'd come accordingly to what we both agreed. On the day of the meeting, I thought he was running late. So I waited... and waited... and more waiting. He never showed up nor did he make a courtesy call that he wasn't going to show up. It's been several days. Still silent. A coworker mentioned the same thing about this company as well. This company pulled the same stunt on her too. Word of free advice to Those Two Fish Guyz. If you can't make it to a meeting, common sense says to give the customer a courtesy call. If you can't take on a job, give the customer a straight answer that you can't. It'll be a miracle if this company stays afloat when they're already giving potential customers red flags.

    My family contracted Those Two Fish Guyz to repair our large family pond. Initially our…read moreinteractions were pleasant and professional, however after we paid our deposit our experience with Those Fish Guyz drastically changed. During our consultation on June 6, 2024, we were ensured all the holes in the pond would be sealed, cracks in waterfall would be repaired, a new pump would be purchased and installed, a UV light would be installed, pump box wooden lid would be rebuilt, and the pond would be cleaned, refilled and would be treated with good bacteria. My mother paid the $1500.00 deposit on July 1, 2024, and work on the pond was scheduled to begin on the following Monday, July 5, 2024. After no one showed up on Monday, July 5, 2024, Tuesday, July 6, 2024, and Wednesday, July 7, 2024, my mother texted Those Fish Guyz on July 8, 2024, to inquire when work on our pond would begin. She was informed work would begin later that day; however, no one came to our residence or informed us they would need to reschedule. My mother messaged Those Fish Guyz on July 8th, 10th, 12th, 19th, and 22nd. Those Fish Guyz finally found time in their schedule to come to our residence (they also brought one of their minor children) on July 23, 2024, and spent approximately two hours "working" on our pond. They informed my mother they would be out the following day to install our wooden lid. My mother reached out to Those Fish Guyz on July 25, 2024, after they missed their previously agreed upon return date. My mother was informed they could not make it. My mother messaged Those Fish Guyz again on July 26th, July 27th, and July 29th. Those Fish Guyz finally returned to our residence on Wednesday, July 31, 2024, and informed my stepfather they were "99%" done with our pond. My stepfather informed them they did not rebuild our wooden top (they instead installed netting and plumbing pipes without speaking to my mother or stepfather), our pond was still leaking, the UV light was not installed, and the pond still had dirt, debris and was not treated. Those Fish Guyz agreed to come out the following day to complete the job and install the rebuilt wooden lid. My stepfather requested an itemized statement of the work completed, their hourly rate and the amount spent on supplies. Those Fish Guyz refused to provide the requested information because they stated they were not finished. After Those Fish Guyz did not return to our residence the following day, my mother messaged Those Fish Guyz on Monday, August 5, 2024, to see if they could complete the work that afternoon. They responded and stated they would out around 1:00 p.m. After several hours passed my mother called Those Fish Guyz and was informed they could not make it out again. My mother requested an itemized statement of the work completed, their hourly rate and the amount spent on supplies. Those Fish Guyz again refused to provide the requested information because they stated they were not finished. My mother informed Those Fish Guyz she was unsatisfied with the work completed thus far and she would like to know what her deposit was spent on thus far. Those Fish Guyz again declined to provide the requested information and disregarded our concerns about their professionalism and overall work completed. Those Fish Guyz became combative with my mother and ended the call. Minutes later, my mother received a text message stating they were going to send her into collections for not paying the remaining balance owed. Please avoid using these individuals at all costs.

    Kern Koi & Pond Services - aquariumservices - Updated June 2026

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