I have been working with shay at kern travel now for 3 river cruises in Europe over three years time. She works directly with the cruise directors so i feel we get a bit of special treatment when planning our excursions. I find shay easy to work with. we like to plan most of it ourselves--activities/hotels/restaurants etc--but whenever i need a few tips shay helps out--isn't overbearing but also very helpful. we will be working with her again in the near future!!! read more

I'm the kind of person who prefers to plan my trips alone and to the very last detail. I like to make itineraries and know exactly where I will be 3 weeks before I even leave. But when my boyfriend and I decided we wanted to take a trip to Costa Rica right at the busiest time of year for me at work I quickly had to make a choice 1. go without a real plan and hope for the best 2. give the power to someone else. I chose option 2 cause my organizers anxiety wouldn't allow me to arrive in a new country and fly by the seat of my pants!! I emailed Kelly the small plan we had already created and asked her for suggestions. One of my favorite things about Kelly's planning is that she took liberties on our want for adventure. She made suggestions for excursions but didn't take us too far from the hotel so we could also relax a little. I feel like we got a great price with Kern Travel and everything was organized and laid out exactly like I need. I can't wait to go on another trip and let Kelly handle the whole thing! read more

I started planning my trip 2 years ago. I added 2 more travelers to surprise my mom. I work closely with Shay. She is amazing. Never a doubt that she can't get it taken care of. If you're planning a trip Kern Travel are the ones to do it So we took our trip. It was amazing. No troubles everything I expected. Of course, Shay was on top of it. It was somewhat pricey but everything was taken care of. I would recommend Kern Travel when you're planning a vacation. read more

We have used Shay at Kern Travel for many years and are always so pleased with her knowledge, attention to detail and enthusiasm. She has traveled extensively herself and has wonderful suggestions for exploring many areas of the world. Her experience in the world of travel is phenomenal. We love Kern Travel! read more

We visited Monday, February 4th and never felt so unwelcome in our lives. This older lady said we were interrupting her lunch and they work by appointment only, "but come on back". I told her their website said Saturday's were appt. only. She said that wasn't right either. Upon telling her we wanted to go to Alaska and needed plane tickets, rental car and hotel, she gave us all the reasons NOT to use them. I finally asked WHY people would use an agency??? What benefit is it? "Well we book people who are traveling out of the country and want to make sure they can sit together. And we take care of their bags, if they want a carry on" blah blah blah. She gave inaccurate information about airlines-yes, lady, I DO travel and know the guidelines! I sure don't get why anyone would use this agency, or at least this RUDE woman! Oh, and don't wear blue jeans and a sweatshirt if you go in. read more

I have used Kern Travel several times over the years and have never been disappointed. Kelly always handles everything from my airline and hotel reservations to excursions and fancy dinners. She's a travel guru herself and is always suggesting new places and things for me to try. If you're looking for hassle free travel and knowledgeable experts Kern Travel is the place to go! read more

We have used Kern Travel for many years now and are totally satisfied with Ron and his staff. Quick, efficient, easy to work with and saves us money!! Also Ron has lots of ideas for new travel and really works hard to solve any problem. Ron can get you deals and perks as he works directly with the vacation, airline and cruise operators. He will get you the best value for what you want to spend!! read more

My husband and I have used Kern Travel for three or four years and have always been pleased with the service we receive. Ron takes care of everything for us and also has great suggestions for entertainment and restaurants. It's a first class travel agency. I highly recommend you try them out. read more

Not very friendly or helpful when asked to make a Saturday appointment, which apparently they don't offer any longer...even though they advertise it on their website. read more