Not really sure they are still in business. A recent experience was had some good communications to start, inspection done and the was ghosted with no report or follow-up. After multiple calls and emails I gave up. So the old reviews seem to be somewhat valid. In addition they ghosted a realtor and never returned their call either. Not good. It's a tough business but customer service and communication are key. read more

This business took advanced payment, failed to complete work agreed to and then refused to refund for work not finished. Owners word is not reliable, no integrity. read more

They came out to our house and told us that we would get a written estimate on our roof within a week. However after not hearing back from them for two weeks I reached out and spoke with them and again I was promised a written estimate by that following week....and once again I got nothing.... After that I sent a few emails and left several messages begging them to just send us an estimate yet NO ONE would respond!!! The entire experience with them was EXTREMELY unprofessional!!!! read more

I tried to get an estimate to replace my roof. Called them and left a message several times and got no response at all

Don't bother if you want a timely response. Customer Service Sucks. We called in March 2019 for a bid on some roof repair (leaking) for a metal roof that they had installed several years earlier. They said that they'd come after the snow cleared, so we called again in May. They finally showed up to review the conditions and said they'd get back to us within a week. Many calls later (we checked every few weeks) and we finally got the "proposal" today (Sept. 4, 2019) which states that they can not do the work before the end of the year. Now we are starting the process over with another firm. I am not sure why they treat former and potential customers with such disdain. If they couldn't do the work, they really could have stated that up front. What a waste of time. If there were a Zero Stars option, I would have chosen that. read more

Called Kerr roofing for a quote on 3 building/homes on my property. Robbie arrived on April 4, 2018 to review work and promised a quote within a weeks time. After 6+ weeks with no response to my phone calls or receiving a quote. (in the meantime 4 other vendors came out and got me quotes) I emailed them a on June 20th and got a reply from Anne Kerr on the 21st saying I would have a quote from Robbie by the next Monday. No quote was received. Email again on July 10 and called - no response. Sent email on July 25th, again asking for a quote. I get a reply on July 26th saying "Sorry - booked into next year" Still no quote and I don't even need the work done until 2019 (Robbie knew this). They have poor customer service, very bad response times. If they are this busy and do not need new business they should not have wasted their time and mine coming out to do a quote in the first place. read more

We have been dealing with them for months now. Having our gutters done. There time frame is horrible and have a hard time getting ahold of them. I suggest that you take your business elsewhere. To someone that actually wants to do your work in a timely manner. My down spouts are a foot off the ground and should be a couple of inches. The have our gutter screens installed two different ways with part of them still lying on my roof. And can't bother to come and finish! read more

All around positive experience through Robbie and his wife, Anne. The entire southern side/exposure of our roofline had no rain gutter, and the resulting damage over the years was beyond evident! Very pleased with the color match, quality of product, and dedicated crew. Will be calling them again in the future. Highly recommend =) read more

I called for an estimate to replace my gutters. Kerr arrived early and promptly completed their evaluation. He said it would be 1 week to receive the estimate via email. The estimate didn't arrive. It took 2 phone calls and over two weeks to receive an estimate. The estimate from Kerr was MORE THAN 3 TIMES THE COST of another contractor who was actually providing a superior seamless product. Who charges over $19,000 for gutters? I believe they just didn't want the job. I wish they wouldn't have wasted everyones time. read more

Our construction company relies on Kerr Roofing for a quality job that keeps our clients happy. They are the greatest! And always give an honest assessment of any job, large or small. read more

They have more work than they can handle and it shows in their customer service. There needs to be more roofing competition in this area.

I just want to apologize first for waiting a couple of days before entering a few words. (But Wow). This is a one stop shop! These folks mean business when they show up with a game plan. Multiple teams with multiple mind sets and a goal of making you feel like your getting the best in the business. With in a few short days these folks removed the old roof, placed a new one, added additional vents and plywood along with new seem less gutters. One great organization with Leadership. read more

Had them come to replace some tiles on our roof, and a month later the roof was inspected. Several pictures showed the roof still had broken tiles and then they charged for 3 hours of work for 3 guys and they were not there for more than an hour and half. Have showed them pictures of the roofing not fixed and they do not care. Said all tile roofs have some cracks. A month after they were supposed FIXED? I do not think so! I do not recommend using Kerr roofing. read more

I feel compelled to write a current yelp review for Kerr roofing after reading previous reviews for this company. There are too many people that LOVE to slam businesses on Yelp! We just had our roof replaced by them in Arnold. I had no communication problems with them. Anne either emailed me or called me back quickly. We had a tree fall on our roof last year, leaving a new "skylight" in our dining room. It was repaired and covered by someone else to get us through the extended snow season. Believe me, I was quite anxious to get our roof replaced quickly and Anne was gracious with me! Robbie came out and quickly gave us a bid. We did have to wait several months for the installation, but that was no fault of Kerr roofing. Every roofer in this area has more business than humanly possible to handle in the time frame they have to work with. Weather and smoke this year made things worse for them. Robbie called me regarding installation, explained making our cricket on the roof larger, and having to replace several rotten pieces of plywood. I appreciate the information! Thanks again to Robbie, Anne, and the crew! P.S. To any doubters and cynical people out there, I am not an employee of Kerr roofing or a family member! Just a happy customer! read more

Top rated by word of mouth, locally. As an experienced and licensed solar contractor I can say, Robbie is the best. He has a large backlog due to his very high quality work but worth the wait, after all he builds to last. read more

We've used Kerr roofing a couple of times for our two houses in Twain Harte, and we've been very happy with them. They came when they said they would, did a great job, and reasonably priced. read more

Kerr roofing has been taking care of all my roofing needs for over 20 years. Everything from advice to service calls to new construction. These guys will get it done right the first time. read more

The worst! They put a new roof on my mom's house about 6 years ago. Turns out they did not replace the flashing, they broke stuff around our house as they worked and the roof began leaking in several palaces soon after the 5 year warranty expired. Big mistake our using these unprofessional guys. read more

Kerr Roofing a family owned business who treats their customers like family. Reasonably priced quality work done by a professional courteous team. Thank you for the awesome job you did!!! read more

I would like to give special attention to Kerr Roofing. They recently completed a roof on our home in Sonora. They did an absolute wonderful job! From beginning to end, the entire company was very professional and cordial. Everyone worked along side each other, got along so well, and each worker knew exactly what their role was and they completed it beautifully. We are so impressed with this company and would highly recommend them to anyone looking for a new roof or repair of their existing roof. We thank each and everyone of you in Kerr Roofing! Steve and Susan Maionchi read more

THE WORST! They were supposed to do a simple maintenance job on my roof, apply some sealant around the chimney. They did the job so poorly that now my roof leaks and they won't fix it. They won't admit they made a mistake and won't repair it. Thoroughly unprofessional. They are glad to take your money but will not stand behind their work. read more