I am highly pleased with the accounting work done for me by Sean at Arbor Accounting. I hired him…read morefor individual tax services that had some complexity, and he was able to quickly and effectively address my concerns, answer my questions, and get the job done with accuracy. Given the work involved, I found good value for his service fees. I would recommend him for your tax needs.

We enjoyed working with Sean - he was helpful, easy to work with, and filed all of our paperwork…read moreand returns very efficiently. Looking forward to working with him again in future!

After years of going to H and R block I was frustrated with the lack of knowledge and prices. I…read morefound Steps accounting and I'm so glad I did! This is the second year using them and I'm very impressed with the service and help I've received. I would highly recommend!

I was confused about some tax issues, I wanted to schedule an appointment to talk over some…read moreconcerns I had, no appointment needed talked to me right away on the phone, they were open and honest that in my situation I would probably be better of filing my self and saving some money. Would have been easy for them to take my money anyhow, very honest establishment, I have great respect for their candor. If I get into a more complicated issue down the road I won't hesitate to call them!

Patrick's been my accountant (since 2017), my husband's (since 2007) my FIL/MIL, SIL, grandma's…read more(since 2011) and a laundry list of friends' accountant. We have had so many friends migrate to him and they are loyal to him. Just had our 2019 taxes done with him tonight. Happy with the results to come, as always. I have had my taxes done in the past by Deloitte, Jackson Hewitt, H&R and have even done them myself on TurboTax for a few years. That is until I took my TurboTax returns that I had filled out myself back in 2017, though not yet submitted to give to Patrick to see if he was able to get me back an additional amount more, he was able to get back a decent amount more, all the while staying conservative, per my request. I had promised him I would switch to him if he could get me more than I could on my own. He delivered. Patrick's always the friendliest, amenable, positive, easy going, honest and most trustworthy accountant I have ever met. He's been doing my taxes ever since. He's always straight forward, will tell you what documents he needs, is very clear and succinct about the taxable amounts, applicable deductions. Before he has you sign the form to send for federal and state taxes, he will run through the form and explain any questions that might come up. He does it so quick, makes me think he could do it in his sleep, he's so amazingly fast. Then again he does this daily and does as many as 10 a day. He is a hard worker, knows his stuff and it shows. Patrick is surely to become your best friend. He will even help educate you amid and along your tax process. He's clear about his forms of payments: checks or credit cards are accepted. He will explain the rates before or afterwards, your preference. It will feel like a good friend is handling your taxes. You will never regret making this pivotal move to have your taxes done by the Magi of CPAs. He's a wizard and I am so grateful to know him and trust my taxes to him.

Great accountant does a great job with taxes. Knowledgeable and helpful. Enjoy working with him.read more

Pat has been doing our taxes for 35 years. My husband had tremendous respect and confidence in his…read moreadvice and work. Now that I am a widow, I wouldn't think of going to anyone else. We moved from Michigan to Colorado 35 years ago and sending our tax info to Pat has never been a problem. Duke & Shirley Williams

This year we had some significant life changes that surely would've impacted our taxes. I'd have…read moredone then myself otherwise, but we figured a competent CPA would make our lives a little less stressful. We were wrong. We made a 1 o'clock Thursday appointment with Pat Hanniford. When we spoke on the phone to schedule this appointment he was friendly but offered very little information beyond when to come to his office. I also had to ask HIM what informational tax materials to bring to our filing appointment. Shouldn't this have been something he began with? I didn't feel that he was very thorough in this regard and gave me a very loose idea of what he'd need. I took a half day off work and arranged for a babysitter for our afternoon appointment thinking it might be an hour or so. Running a few minutes late we showed up 3 minutes after 1 o'clock. Pat was nowhere to be found. His secretary, Kathy didn't know where he was and didn't bother to call him until we had already been waiting 10 minutes. Then she told us that he was on his way in thinking our appointment (the one that he personally scheduled) was for 2 o'clock. When we asked how far out he was they told us "maybe 4 minutes". That was a gross underestimation. We waited an additional 25 minutes, our first impression of this group growing less enchanting with each passing minute. We had a 2 month old at home that we had scheduled around so this was very inconveniencing, somewhat stressful, not to mention highly unprofessional. When he arrived he was over 40 minutes late for our appointment. Then the actual meeting took less than 5 minutes. We laid out our forms and paperwork, he looked them over, and told us he'd be in touch. Never being told how long the appointment would last nor that he could only devote 5-10 minutes to us, we felt rushed the entire 10 minutes. I later found out that I could've just dropped off the paperwork after work. The whole meet and greet with this office was abrupt and impersonal. So impersonal in fact that they didn't even bother to close the doors to the conference room we were in, allowing whomever to listen in on our personal business. Thus far, not impressed, but we decided to ride it out. At our meeting Pat had told us he'd have our taxes done by the beginning of that coming week. We never heard a thing until WE called at the end of that next week. We were then told they'd be ready sometime the following week. We never heard anything the following week again and began calling every few days leaving messages with Kathy for Pat but never getting a call back. Eventually I just emailed Pat who wrote back apologizing and scheduled us to come in to review our filing. When we arrived he was out of the office again, and came in late, giving us about 10 minutes of his time to review what he prepared. He left us with 1 of 2 options to file and we told him we needed to think about it and call with our directive early the following week. Come the next week and after 3-4 unreturned phone calls to Pat with questions we needed answered, I eventually just went to his office. He of course was not there again but "he's on his way in and he'll be here in 5 minutes" was repeated a few times by Kathy while we waited. (Be aware that this is a habit with this guy, and that his office always always says "he'll be here soon" - Plan on waiting for him every step of the way) . He actually wasn't in the office ANY of the 4 times that I or my wife went there to speak to him and didn't return a single message we left with Kathy. As it's all said and done now, I'll steer clear of this group in the future. Customer service was nonexistent and common courtesy is a reach here. It would seem that either their clientele is the weathered Brighton establishment, not considering a younger generation of client worth extending courtesy to, OR, they're just fundamentally inconsiderate.

By far the worst accounting firm I've ever dealt with…read more My taxes were not even difficult - a few W2s from different states and some simple investments. My previous accountants from NYC had no problem with them and always finishes it on time and accurately, and they have a lot more clients than Ann Arbor CPA. However, with this firm, I gave them sufficient time and they still had to file an extension because they can't finish what usually should take only a couple hours to do, which is OK I guess, I'll live with it. However - they miscalculated my MI return (by a good few hundred $) and in the end the good state of MI gave me back the money they miscalculated. On top of that - they didn't know how to handle any out of state taxes (particularly NY state tax rules), which I thought as professionals they should know or be able to research, and told me that my W2 was WRONG (which it isn't - I've confirmed with other professionals and my own HR department). I had to google answers FOR them when they could have just.... do a little freakin' research and figured it out themselves. Come on guys, I did not pay you to give YOU the answers. Needless to say, after the massive delays, miscalculations, and just straight up not knowing how to do simple taxes, I'm going to take my docs elsewhere in 2018.

I've been coming here for several years and have always had exceptional service…read more I have since referred several family members to come for their taxes, who are all very happy, as well. Very knowledgeable, very friendly and they are able to accommodate your schedule.

In April of 2017, I was sent a notice from the IRS requesting a live audit for 2015, they also…read morerequested 2014, and they basically requesting everything, at this particular my business was declining, my wife had a major back surgery and basically bed ridden, I'm making meals, taking care of our 4 kids, trying to work and have a positive outlook on things, basically my life was just a F$%#@$ mess, my wife's bed ridden and I have to keep her downstairs as it's impossible to get her upstairs. The IRS wanted to come to my home, and ive only heard horror stories on what's done to people. Did I feel I did anything wrong??? No but it's the government, and well they do as they wish. I contacted Silver Tax Group, at 4:30 am PST, I couldn't sleep, and again everything around me crumbling, I needed help asap, Korey Waggoner basically called me at 4:45 am, on a Sunday morning, almost instantly once I hit the submit button. After an hour of QnA, I decided to hire Silver Tax Group, I paid the initial retainer fee, and I felt really comfortable with my decision. Being a complete mess, I had to send tons of paperwork for both years, sort it , organize it, send it, took me months, I'm not sure on what the IRS wanted so I just sent everything, and I mean everything probably close to 10k in pages, of ledgers, receipts, estimates. Invoices, so on an so forth. The price to hire STG seemed fair in the sense that they took over all communications, and handled everything in and out, this made me feel comfortable. Being under audit for 2 years and you have no idea on why, tends to make you go through the what ifs, what if did this wrong, what if I loose my house, what's family going to think i'f me if I did something wrong that their lifes suffered for it. This no way to wake up feeling every day, it's not good for your mind. Body, or just overall well being. STG, worked with me on a payment plan, and it was doable, during the course of the audit, I had so many questions, between Korey, Attorney Cowan, Julie... they all answered my questions, never got angry by me asking so many, just duis their best to make me feel comfortable. After almost a year, IRS concluded my meals for both years were declined, when you think you could possibly loose everything, owe millions, and you find out you didn't do anything wrong, it's a great feeling, I would certainly recommend STG to anyone in the same situation. Thank you STG.

Attorney Chad Silver provided great, detailed consultation on estate tax liabilities for my…read moremother's estate.

Listen, I hate taxes more than anything, and I go through this every year. It's a long story, but…read morethe guy who did my taxes for years since moving back isn't doing them this year so my mom and I had to find a new person to do it. The gentleman (Alan) who does the taxes here bases his prices off how complicated they are. He has an MBA from Harvard and is super cool to deal with, along with being reasonably competitive with his pricing compared to other accountants. My mom and I went together and he took us at 7PM on a Friday night. He had mine done (the easier of the two) in 15 minutes and my moms (who's more complicated) in about 30 minutes. We both sat with him separately to go through each item and things went smoothly. We both paid by check, as I don't believe he takes any other form of payment. You can ask, but that's what it is. Overall, he filed it electronically and he said I should get my refund in about two weeks. For me, I spent about $225 for everything, and my mom's was $390. Most places we called were a flat fee of $400 to $450, so this pricing is fabulous compared to what's out there. Alan's located in downtown Berkley and I do recommend him!

For over a decade I've been having my taxes done by Alan. He is very efficient! Over the years I…read morehave had complicated tax situations and even made a couple of mistakes, and he was able to take care of these quite well. I plan to keep seeing him and highly recommend him.

Mr. Penn was very attentive and professional. He listened to all my concerns and took the time to…read moreanswer all my questions in terms that I could understand.

His office staff, and Mr. Penn are absolutely wonderful people. if I could give him more stars I…read morewould I would totally suggest him for any help you need.