1. Ketamine Wellness Institute

    1. Ketamine Wellness Institute

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    Chapel Hill, NC

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    Ketamine Wellness Institute

    4.6 (9 reviews)
    Open 9:00 am - 5:00 pm

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    UNC Health

    UNC Health

    2.1
    (139 reviews)
    2.8 mi

    This review for the University of North Carolina Chapel Hill Women's Hospital is being written from…read morethe observer's point of view. We drove our daughter the three hours from the Wilmington area if NC to Chapel Hill for scheduled surgery. Her check in time was 5:30am for the first surgery of the day. The bad news was this meant we had to hit the road by 2 am. The good news meant that we missed the rush hour traffic in the Raleigh-Dufham area. The first part of the hospital experience started with parking. There is a large parking garage with ample parking directly across from the hospital. Inside the garage it has good signage directing you to the correct cat walk to get you right to the front door of the hospital. 5 stars Entering the main entrance to the hospital was very organized. You first encountered a table with face masks for the taking and signage reminding face masks are required in the facility. The same table had a large pump bottle with hand sanitizer for use. After face masks are applied the patient and transportation members walk straight forward to other great signage that advises the patient to take a number and watch the television screen on the wall for their number to appear. This area had plentiful seating that was spread throughout the area so there was space among the groups of patients. 5 stars When the number appeared on the screen it advised the patient which registration booth to go to. You could tell this was a large capacity facility by the number of registration booths they had running at one time. Our daughter went and completed her registration without much difficulty as much of the information was taken prior to the day if surgery. It was mostly showing id, insurance card, and signing paperwork. At the end of the registration she was given a paper map with directions of how to get to the surgery location. She was also given paperwork to hand to the check in location. 5 stars After following the directions and hiking thru the hospital we easily located the surgery check in location. Once again this process was very organized so they could handle the massive number of patients seen. Apparently there are eleven surgical rooms that are routinely being used at any one time. After turning in the registration paperwork our daughter was given a paper to hand off to us. On one side it had a number assigned uniquely to her and the opposite side had a color system so you could follow your patient and see what stage of the surgical process they were in. As family we were instructed to find seats in this waiting area and watch the screen on the wall that would post our daughter's unique number and be shaded with the color coating system. We were also advised that during the prep time one person could go into the prep area and be with her. I did this when advised she was in the stage that a member could be with her. 5 stars In the prep area there was a white board that contained her name, current vitals, and the surgical team members that would be checking in with her. After each person made their contact the nurse in charge of her particular case would x off that the step was completed. Example, the surgical nurse, the anesthesiologist, the surgeon, etc. Once the seven or eight people were checked off she was advised she was ready to have surgery. 5 stars I proceeded out to the waiting room and joined my husband. Whoever came up with the color coded system was a genius. It was very reassuring to follow our daughter through the stages of surgery and recovery. At the end the surgeon and his resident located us in the waiting area and informed us about the surgery and what to expect afterwards. They were very thorough but easy to understand. I could understand why our daughter liked this doctor. 5 stars After this step we were both allowed to join our daughter until she was released. Due to the length of time in this process it was now lunch time so the staffing was minimal. It took a fair amount of time for the person to show up with the wheelchair to take her to the front door. The gentleman was very polite and stopped with our daughter at the pharmacy for her prescriptions. At this point my husband went to the garage to retrieve our vehicle and drive up to the front door to load our daughter and myself. After loading up we were ready to hit the road for the long trip back to her house. 5 stars Thanks for providing such a good experience for such a specialized procedure. This was a true five star experience! 2023/ #6

    The room service menu has gotten a lot better. Some of the options are really good and filling…read more They do change the menu ever so often so some items will phase out but for a hospital the Room Service isn't bad

    Photos
    Good stuff
    Good stuff
    The new surgical center
    The new surgical center
    Room Service Menu

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    Room Service Menu

    Ketamine Wellness Institute - c_and_mh - Updated July 2026

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