I see Jessica, NP at this practice. She is fantastic! She really spends the time with you…read morelistening. Not like speaking with a typical PCP I have seen in the past. She responsive when you have questions and really cares for her patients.

Henry VP junior is an exceptional PCP, I can't reccomend him and the practice highly enough…read more He listens, discusses and is very informed about the latest developments in his field and is a genuinely nice guy and great to talk to, which puts him head and shoulders above many other Dr's I've seen (and never returned to) 5 stars for him and his practice

The care received from the providers are great however the front desk staff not so much. I called…read moreto make a follow up appointment and when I got through I was asked if i was aware that i had a bill left over from my initial visit. 1. I have insurance Blue Cross Blue Shield PPO and have not lapse insurance in I do not know how many years, so this shouldn't happen from a primary care appointment. 2. I gave them my insurance card when i came in and they input my information. 3. they never called me to notify me that i had a bill or sent out notification that i had a bill, so how am i to know i have a bill. 4. I am also a patient access front desk staff for a hospital and am well aware of the no surprise care act where you should not have services rendered and be unaware or surprised by a random cost or bill. Next problem is i was instructed that my insurance company did not pay out after the claim for services were sent in, and that i should call my insurance company, this is also not something I the pt should be doing, but i called anyways and found out nothing was ever recieved by this place. so now i call thier billing department with my bcbs insurance rep on a 3 way call to straighten out and find where the disconnect is, ofc it was on the pcp side as they switched the last two numbers of my policy number when inputing my insurance information. Next problem i have been calling for 3 days straight trying to find out had the issue been resolved and i was also going to schedule my mother a new patient appt for the same day as my upcoming appt. every time i call i was told to hold not asked if i could like the proper protocol but told to hold and immediately placed on hold, ALL 3 TIMES!!!, by the last call i asked her not to place me on hold and she still did, at this point i am now calling to check the resolution of the bill and also to cancel my upcoming appointment as i have lost interest in continuing care with this PCP office strictly off the front desk incompetency alone, to no avail i cannot get them to stop placing me on hold.

A great practice, from the front office to the physicians. Everyone I have come in contact with…read morethere really cares. I see Dr McMullen, and he is wonderful. I highly recommend them, especially if you are tired of navigating the big networks.

Dr. Rakesh Patel is an excellent physician who cares about his patients. I lost weight under his…read morecare and my numbers have improved tremendously. He listens and is very attentive to my mental and physical well-being. The office and lab staff are nice and always pleasant greeting patients with smiles. He has encouraged me to live a healthy lifestyle by eating healthy foods and exercising regularly. He has definitely motivated me, and I feel better. I wouldn't want any other physician to treat me. I recommended him to my family and coworkers also. I love the office and its location.

I wanted to update my review to ensure everyone knows Dr Rakesh Patel currently operates the family…read morepractice vacated by the former Dr. Vijay Patel. Grateful for same continuum of care.

Dr Leah Meghan Webster DO is amazingly knowledgeable and superior at coordination with other…read morespecialists and referrals. I love her personality - so supportive, cheerful, full of energy and engaged. She reads your records before she comes in and is empathetic while being efficient in ensuring you receive optimal care in the time allotted for your appointment. I love that A she still coordinates after the appointment with her staff if needed. And is very prompt on patient portal messaging. I highly recommend her and the practice - it's efficient, runs on time and the whole team is engaged.

Today I went in to see wig Lama to possibly get Butrans patch it's new for chronic pain so I…read morewouldn't have to go through the medical procedures every year and he is more concerned Why I got turned away from a pain clinic in 2016 so he was not going to prescribe the Butrans patch . Also asked for a lab test for a bladder infection which did come up to be a bladder infection but because that's not the reason I came in for the visit he didn't prescribe any medication for my bladder infection that I had to go somewhere else . And it's his attitude and it's been coming sometime I am switching Primary Care today and everybody has different issues so I'm just saying what service I got . ​

I called and spoke to two different receptionists regarding getting an appointment with a…read moreparticular doctor. They were given my phone number and said that they would call me back but they never did. I ended up making an appointment with another provider at a different office.

HORRIFIC Raleigh Medical Group…read more Where to begin... - Front desk staff: lack customer service and appropriate grasp of English language or annunciation - Most nurses (2024-2025): apathetic about their jobs which impacts their ability to do their job and provide basic friendly service. - Billing: RUN RUN RUN. Mary Bonham (Sr. Billing person): she will send threatening letters for amounts that total LESS THAN $5.00 and then NEVER be available for a phone call. My assumption is she works from home and each day she is taking advantage of the perk -- such a shame. One(1) week and 2 office messages later...nothing. Her supervisor Aisley - don't waste your time requesting, you will NOT hear from her either but they WILL send your account to collections. Physicians: Nothing special.

i was a previous, "100% satisfied" patient of Dr. BenI Chatterjee. After Dr. Chatterjee retire, UNC…read moreacquired the practice. I was very reluctant to continue with them because I had not had great experiences with UNC. But, because of my age, I knew it would be a little difficult to find a practice accepting new patients so I continued going to this location. i was very happy with Brooke Barkley and was glad that I decides to continue. Unfortunately, Brooke left and my experience has taken a nose dive. I am DEFINITELY looking for a new primary care physician.

There are not enough words to express how wonderful Dr. Chatterjee and her staff are…read more Instead of rushing you in and out everyone is personable and thorough with you. Dr. Chatterjee has an incredible memory and listens to you instead of rushing you off with a Z-pack.

There appears to be only one AI operator for all of the offices for Wake Internal Medicine and the…read moreinteractive program for the Patient Portal needs a lot of help After going through the AI operator and being transferred to a live agent for Durant Rd and sitting on-hold for 15 minutes once and about 30 minutes one time I never reached anyone. I tried the Patient Portal and could not get in so I tried to setup an account and was told another account existed in my name. I requested the Password and got nothing. How is a patient supposed to contact this practice?

At first I was hesitant about seeing anyone other than an MD. However , I needed blood pressure…read moremedicine when I moved to town so I ended up with Jessica Hedrick PA. She has been FANTASTIC and have been using her as my primary care physician ever since. I can't say enough good things about her.

This practice appears to have significant issues with doctor AND patient retention. In the 3 years…read moreI was there, 2 Physicians Assistants, and at least 3 patients, were released, kicked out of the practice. YES, releasing patients is a thing, typically VERY rare in the industry due to the downstream impacts of abandoning patients, but 3 in 3 years, clearly not for this practice, and 2 PA's too in that time? One has to ask what the heck is going on over there?! Why are they having so much trouble keeping doctors AND patients? What is the common denominator? Say it with me....POOR MANAGEMENT! There is much more I have to say on this subject but need to refrain in this forum. I will say to anyone else in this situation, it isn't right, and don't be bullied with what appears to be iron clad paperwork...

On 8/5, I canceled an appointment with a Physician Assistant more than 24 hours in advance and…read morerescheduled for 8/9 to see my primary physician. Despite proper notice, I was charged a $100 cancellation fee for an appointment I never attended. The charge is unjustified and not a medical service fee. I was on short-term disability and needed to meet my physician to complete insurer-required paperwork. I've since received repeated past-due notices and payment demands for this disputed amount. The clinic also sent notice that they will not accept partial payments, raising concerns about unfair billing practices. When I raised my concerns in writing and advised that I intended to file a complaint, I received a text message from the office manager, Dr. Gruber, accusing me of being "threatening." As an African American woman, I found this characterizes my professionalism unfairly and offensively. I am requesting: Removal of the $100 charge. Written confirmation that no further billing or collection attempts will occur. I have pursued this through the BBB, the Department of Consumer Affairs, and other consumer protection channels. This complaint is to show their unfair billing, poor communication, and discriminatory treatment.

I was there once and the staff were very friendly and helpful. The second time I was there, I was…read morehaving a heart attack and the doctor on duty saved my life.. every time I go there I have been completely satisfied with the service except for one day and that was only because there was a new person at the reception and didn't have the computer skills to do what needed to be done. So far since I have been in Raleigh, this is the one place I could go to for good service and excellent care.

My experience at FastMed Urgent Care Raleigh East Millbrook was horrific…read more Long Wait Time: I waited for 90 minutes before being seen by a medical assistant. Lack of Care: I felt that the staff at FastMed did not prioritize my care and were more concerned with casual conversations. High Cost and Inappropriate Prescription: I was charged $50 for a PA visit and received a prescription for a brand-name medication that was not covered by insurance, costing $425. I looked up the prescription and it comes in generic. But the PA was not concerned about updating the medication to the generic. Patient's Condition: I was very sick with a fever and needed medication immediately. Pharmacy Contact: I even provided the PA with the contact information for their pharmacy (Walgreens, 6 Forks Rd., phone number 919-787-1155) and asked them to call directly. PA's Incompetence: The PA failed to read the patient's notes, causing a delay in treatment despite my urgent condition. Medical Experience: I had trouble getting critical medicine and reaching the "PA's" office. Appointment Policy: Most medical facilities have a policy where if someone is more than 15 minutes late for an appointment, they have to reschedule 24 hours in advance or pay a fee. The policy should go both ways. Recommended Doctor: I hugely recommend Capital Family Medicine and Dr. Short.