My children and I have been going to this clinic for years, we started back when they were still…read moreowned Beth McQuinn. For the most part, all the doctors that we've seen have been amazing, the exceptions being a few times that my children's visits were not recorded correctly and still have yet to be fixed even though I still have the documentation from those visits. Before they became Stay Well Family Medicine and moved to Colby, they were on Broadway and their support staff were always warm and friendly, responsive to patient questions and concerns, and proactive at problem-solving any issues brought to their attention. Now, however, since they've become Stay Well Family Medicine, their support staff leaves an immense amount of quality customer service to be desired. Case in point: I logged into our patient portal through Charm yesterday to double check my children's appointment times for their well-child checks, and noticed that my daughter's name was spelled incorrectly, and it was not reflecting that she's been seen since 2019. So I called, which happened to be after hours, and left a voicemail with my concerns, asking about the issue that I noticed. I received a call back today from their front desk lady, I don't recall her name. But by the sound of her voice, she's the regular receptionist for them. She let me know that on her side she can see that my daughter has an appointment and wasn't sure why I can't see it on my side and proceeded to tell me that I need to call Charm to ask them why. I respectfully voiced my concern about asking the patient to call on an issue that has to do with their tech since I've worked at a health clinic before it is never the patient's responsibility to call tech-support to ask about a tech issue, that it is the clinic's responsibility to do (please bare in mind, I was truly kind, not just a perspective thing: calm voice, kind words, didn't raise my tone. Since I've been on the other side, I get communication with a disgruntled patient/parent can be challenging, so I was as gentle as I could be with my concerns). I acknowledged to her that I understand it's not her fault but I would request that they look into it please and let me know what's going on - if there was some kind of an issue with the records not being uploaded into my daughters chart. I voiced concern about not seeing her records and that s been an issue in the past too. I didn't even get the chance to ask her about the spelling of the name before the receptionist cut me off saying it wasn't their job to do it and passed me off to a doctor because she got so frustrated with the conversation with me. I then spoke to Dr. blow who looked into it - turns out it was the spelling of my daughter's name. Dr Blow sent me a new link to get the problem fixed, which was thankfully an easy resolution. I thanked her and said I appreciate that she helped me problem solve through it. and also attempted to acknowledge again that I understood it wasn't her receptionist's fault this happened, however I don't feel that it was my responsibility to have to call Charm to fix it. Dr Blow then proceeded to snap at me that "not everybody has the same tech talents as other people and so it doesn't fall to them to problem solve tech-support, that's the patient's responsibility" and then she wouldn't even let me talk after that and said "well, we'll see you next Tuesday. Thanks so much for calling. Have a great day, bye." I was dumbfounded. Unfortunately even though we love the doctor that we normally see, Dr. Sambrano, and have been seeing her for several years now, based on this experience, which has been horrible, it seems like we're going to end up having to find a different naturopathic clinic to go to. If they can fix their customer service Issues this would be a great clinic to be seen at. Sadly, with the current way they're treating patients, I can't recommend it any longer to family and friends.

A doctor without any knowledge of the benefits of plants for healing is like a carpenter who only…read morehas a hammer. Every once in a while there is a nail and the hammer will work perfectly but for everything else a hammer will not work so well no matter how hard they swing it. This was the first time I have been to a doctor in which I felt like they actually knew what they were talking about. Having a full tool belt makes quit a difference.

Super informative and knowledgeable. I visited Mukilteo Natural Health Clinic today and I left…read morefeeling like I learned more from here than I have in 20 years of regular doctors. I saw Dylan Morris and it was a great visit. I look forward to discovering more.

I had a allergy panel back in July and was told that it would take at least 2 months to get results…read moreas there is a "shortage in medical plastic". I've called numerous times and eventually someone got back to me at almost 2 1/2 months and told me they lost my blood sample. I have been calling requesting a refund on the days they are open and it keeps going to voice mail. They are refusing to provide me with a refund after losing my blood sample. I have given ample time and at this point I have filled a complaint with the BBB.

I am happy with the care I received from Dr. Chu and his team. They are efficient, professional and…read morehard working. They recommend any tests I need and then review them with me. I am quite satisfied with the care I receive from them.

I can see why the rating here is low. And never take an immigration physical exam here. It is a…read morehospital with no responsibility, only excuses and self-avoidance. My family's physical exam schedule has been delayed, which has caused major difficulties with the I-485 schedule. I had to travel twice from Bellevue to Lynnwood for urine and blood tests, even though I had normal samples taken. They got mad at us for calling the business line when we called to check and complain to review the two mistakes. If they had done it right, they wouldn't have called. The service spirit of the staff is terrible and when I first asked for the cost, they gave me the wrong price, so I had to pay more. At first, when he strongly protested that he would not apologize, he said that he would at best apologize and compensate, but he refused because he made questionable compensation in good faith. They are not experts and do not deserve star ratings. If someone mentions Chu Clinic, I won't hesitate to vote. They don't even reflect. Hospitals are also a type of service, but it seems to have become a habit for a long time.

TOTAL SALES SCAM. BEWARE!!!…read more This business has changed ownership. Dr. Z owned until mid 2020 and he was FANTASTIC. I wish I could say the same about the new ownership. I have an issue where my neck gets out of alignment and I get really dizzy/nauseous. It happens once every few years, I go to the chiropractor a few times, and it's resolved. Over the past 15 years, I have worked with 3 different chiropractors and they have all been wonderful at addressing this issue as well as other tune-ups and strengthening needed. Last week my neck went out. I used to be a patient of Dr. Z, so I called up Olympic View (figuring I would give the new owners a shot). They were able to fit me in right away... which isn't surprising since they have been spamming my phone and email trying to get me to schedule an appointment since they took over the business. I go in and they require I do x-rays. "Is it absolutely necessary?" I ask. Yes, they say. They need to make sure I don't have any major issues they don't know about. I realize I am a "new" patient (to them and they know I have good insurance. I'm willing to play along because my neck really hurts and I'm desperate. They do less than 5 adjustments total between my lower back, upper back, and neck. They send me on my way (no instructions about ice, stretches, etc). and say to come back Monday to finish off a few more adjustments. As I walk out I ask if there is a copay and the office tech says "not this time," I show up today (Monday) and the first thing they do is pull me into a room to look at my xrays. They're "very concerned" about my lower back and have a way to prevent surgery for it (dear reader- i broke my back as a teen... I told them this, and I know about my back issues. My back condition is overseen by a doctor, it is stable and not deteriorating/worsening). The Chiropractor "Dr" assures me that 2-3 times per week for a few weeks plus a home exercise/strengthening program will make everything feel better and prevent an expensive surgery. I try to clarify that I'm just here for my upper neck issue and try to ask how many treatments. The Dr. is again vague, saying a few weeks at most, and then sends in the office tech to go over billing. What do you know!!?!?! My treatment plan is for EXACTLY the number of chiropractic appointments my insurance covers for a year! I just need to attend 3 times a week for EIGHT weeks (ie- a few months, not a few weeks). I am then given the option of paying all my copays at once for a discount. At this point, my head is spinning and I'm trying to figure out why I'm not being offered my follow-up adjustment for my original complaint. I ask the tech and she said I can either do their treatment plan, she "guesses" they could do a random adjustment if I really wanted it, or I can just pay the copay from the previous treatment and leave. At this point, there is no way I'm paying another copay or letting them touch my neck for a "random adjustment." I looked at the "what's included" list for their "treatment plan" and it is literally a bunch of modalitis/treatments to rack up insurance reimbursement. I played along with the xrays.... but fool me twice... shame on you! I was flabbergasted. It was a total sales gimmick and they weren't even hiding it! When I brought up wanting to resolve my first issue I came in for the office tech honestly didn't know what to do other than just ask for the copayment from my first visit (remember, the one that I didn't have to pay!??!) since I didn't want TWENTY FOUR more treatments. So, here I am... out a copay, still a little dizzy, and looking for a new chiropractor. Please save yourself time and find an honest chiropractor.

I love this place the people are always very nice and when I need extra adjustments they find a way…read moreto squeeze me in. E Adams

I landed in the ER with an ovarian torsion and complications. This is a rare occurrence, and I got…read morelucky that Dr. Bourne was there that day on surgical shift. He is a soothing and assured presence in what was a painful, scary time. With his expertise, I was able to preseve the ovary and essentially I feel he saved my life in some sense due to the extent of the complications. Him and the rest of the team at Swedish Women's Health deserve all the praise for the work they do.

Dr.Bourne delivered my baby via c-section. The nurse at the hospital removed my staples before…read moresending me home and my c-section scar completely opened up 2 days later. Thankfully, Dr.Bourne was on call that day and calmly walked me through what I should do then took care of my wound daily at his office for weeks until it was closed enough for me to care for on my own. Dr.Bourne and his staff were very nice and accommodating every single day which made the process much nicer!

September 15, 2020 Dear Dr. Nguyen's & His Office Staff,…read moreI cannot find the words to adequately praise ALL of the employees at Overlake's Bariatric & Metabolic Weight Loss Clinic. Every employee I came in contact with was kind, caring, pleasant, professional, competent and knowledgeable. Everyone made me feel comfortable and listened to. Each of you go out of your way to care for your patients. The entire process has been seamless from the start. From scheduling my initial consult to diet visits to the surgery and follow-up, it was perfect. It was an outstanding experience and all of you should be proud of your hard work. Thank you for walking with me during this life-changing journey. You all have a special gift and your care is second to none. I commend you on a superbly managed office and program. Dr. Nguyen- you truly are THE BEST hands down! Thank you!!

I've seen Dr. Nguyen twice now. In both instances, he was friendly, clear and informative. He's…read morecompassionate and pleasant, too. Unlike some surgeons, he doesn't rush through your visit and he thoughtfully considers your questions and is gracious with his time and explanations. He's a nice young man - I like him.

I went to OM3 this morning for a consult for a molar removal. I first met Julie, who was at the…read morefront desk, but she was also the billing specialist. Just happened she was also the person I spoke to on the phone when I made my appt. What a gem. She got me in quickly (two days), super nice, very knowledgeable. I was in a lot of pain and had not been able to eat without excruciating pain. I was taken back into the consult room by Case, one of Dr Kim's assts. He was so helpful, made sure I understood everything, thorough, and personable. After seeing Dr Kim, who assessed my problem, agreed with the dx of removal, I was seen again by Julie who worked with me for my surgery schedule. I was so wishy washy with anesthesia, nitrous, or just a local...yet she was extremely patient and super nice. I mentioned that all the talking was causing my tooth to ache (pain level 7) and she got up to see if the doctor could see me (we had decided on nitrous). All of the sudden, I was whisked back to surgery by Morgan, who told me that Dr Kim was going to remove my molar right then. HAPPY SURPRISE! I got wishy washy again, and decided to just go with the local anesthesia. They were on it, no problem! Dr Kim came in (he is so nice, gentle, and knows his stuff). After about 5 minutes getting completely numbed up, he told me what I should hear and feel and in less than 2 minutes, (yes, seriously! That molar practically jumped out of my mouth), he was finished! There was none of the weird noises or feels, just tooth gone/pain gone! Morgan gave me all of my After care scrips and notes (she was such a sweetheart, helpful, kind, patient, thorough), I was at the front desk to pay what my insurance didn't cover (not much and their costs were very reasonable - under $100), and schedule followup appt. I was in and out in under 2 hours - remember, I got emergency surgery without being scheduled for it. And this evening, I got a call from Dr Kim to make sure I was doing okay and he told me how great I did. I had never been to this office before. Was referred by CHC emergency dentist (I went there Sat). I left knowing that I will go there any time I need oral surgery. As a tetracycline kid of the early 60s, I have always had horrible teeth. So a return visit is not that far of a reach. It's so great knowing there is an oral surgery office that takes the fear factor out of the equation. This office is full of rock stars. I cannot say enough great things about them. I would give them 10 stars if I could! Kudos to their entire office!

Dr. Wahan treated me in 2013, successfully removing a tumor in my jaw. He was impeccable! His…read morethoughtful diagnosis and treatment was followed by scrupulous follow up. He sent samples twice for biopsy, saying he felt the need to recheck the lab results. Dr. Wahan's professionalism and compassion made a potentially stressful situation very much easier! Since that surgery, I moved to Arizona. Recently, another dental issue has emerged and my surgeon has asked those records. Unfortunately, they were lost to water damage. Today, I was able to find one old paper that had the OM3 office number on it. I called, fully expecting the usual hold time and delays. That is just normal in the last few years. Apparently, Riley (Patient Care Coordinater for OM3) missed that memo on how to drive the patient crazy! I explained that a new dental problem has me needing those old records....and Riley solved my problem in about one minute. She not only listened with full attention, but she repeated my request to be sure she had proper understanding. She asked to put me on hold for a minute, and I would have gladly waited all afternoon if she could help. Instead, she was back on the line in less than a minute. She explained that the records are so old she would need to go to the old system to find them . For those who manage OM3- please know that Riley has saved me an incredible amount of grief and probably pain. I will never forget her kindness in helping me so quickly. I will now be able to see the surgeon tomorrow with the records he needs to treat this new problem. Riley is a gem! Thank you for having such a professional, compassionate and effective person in such an important position.

Excellent care! I LOVE that they have SOO much talent and experience at this clinic! Chelsea Gordon…read moreis top notch. I also love Dr Jung and Dr Hsiung. Our kids love coming. They are easy to reach, don't charge extra $ for portal messages (like Fern Valley sadly). I couldn't be more pleased with this clinic! They are naturally minded but have resources and knowledge for western medicine perspectives as well. They helped handle an insurance issue with ease and kindness. Love their admin team too- SOO much. This can make or break a clinic let me tell you. Sofia is amazing.

I really like taking my family to flourish for our care. I really appreciate the attentiveness of…read morethe providers. My only bit of feedback is around the hounding that the office staff does to get patients to fill out the questionnaires. For my baby's first appt I was having some trouble adjusting at home to all of my new responsibilities that came with taking care of a newborn, my toddler and myself having just finished a high risk pregnancy for gestational hypertension. As I was finally sitting down to complete the paperwork prior to the deadline while in between feeds I received yet another reminder call. I explained my situation to the lady that called me and she had very little empathy.