My children and I have been going to this clinic for years, we started back when they were still…read moreowned Beth McQuinn. For the most part, all the doctors that we've seen have been amazing, the exceptions being a few times that my children's visits were not recorded correctly and still have yet to be fixed even though I still have the documentation from those visits. Before they became Stay Well Family Medicine and moved to Colby, they were on Broadway and their support staff were always warm and friendly, responsive to patient questions and concerns, and proactive at problem-solving any issues brought to their attention. Now, however, since they've become Stay Well Family Medicine, their support staff leaves an immense amount of quality customer service to be desired. Case in point: I logged into our patient portal through Charm yesterday to double check my children's appointment times for their well-child checks, and noticed that my daughter's name was spelled incorrectly, and it was not reflecting that she's been seen since 2019. So I called, which happened to be after hours, and left a voicemail with my concerns, asking about the issue that I noticed. I received a call back today from their front desk lady, I don't recall her name. But by the sound of her voice, she's the regular receptionist for them. She let me know that on her side she can see that my daughter has an appointment and wasn't sure why I can't see it on my side and proceeded to tell me that I need to call Charm to ask them why. I respectfully voiced my concern about asking the patient to call on an issue that has to do with their tech since I've worked at a health clinic before it is never the patient's responsibility to call tech-support to ask about a tech issue, that it is the clinic's responsibility to do (please bare in mind, I was truly kind, not just a perspective thing: calm voice, kind words, didn't raise my tone. Since I've been on the other side, I get communication with a disgruntled patient/parent can be challenging, so I was as gentle as I could be with my concerns). I acknowledged to her that I understand it's not her fault but I would request that they look into it please and let me know what's going on - if there was some kind of an issue with the records not being uploaded into my daughters chart. I voiced concern about not seeing her records and that s been an issue in the past too. I didn't even get the chance to ask her about the spelling of the name before the receptionist cut me off saying it wasn't their job to do it and passed me off to a doctor because she got so frustrated with the conversation with me. I then spoke to Dr. blow who looked into it - turns out it was the spelling of my daughter's name. Dr Blow sent me a new link to get the problem fixed, which was thankfully an easy resolution. I thanked her and said I appreciate that she helped me problem solve through it. and also attempted to acknowledge again that I understood it wasn't her receptionist's fault this happened, however I don't feel that it was my responsibility to have to call Charm to fix it. Dr Blow then proceeded to snap at me that "not everybody has the same tech talents as other people and so it doesn't fall to them to problem solve tech-support, that's the patient's responsibility" and then she wouldn't even let me talk after that and said "well, we'll see you next Tuesday. Thanks so much for calling. Have a great day, bye." I was dumbfounded. Unfortunately even though we love the doctor that we normally see, Dr. Sambrano, and have been seeing her for several years now, based on this experience, which has been horrible, it seems like we're going to end up having to find a different naturopathic clinic to go to. If they can fix their customer service Issues this would be a great clinic to be seen at. Sadly, with the current way they're treating patients, I can't recommend it any longer to family and friends.

A doctor without any knowledge of the benefits of plants for healing is like a carpenter who only…read morehas a hammer. Every once in a while there is a nail and the hammer will work perfectly but for everything else a hammer will not work so well no matter how hard they swing it. This was the first time I have been to a doctor in which I felt like they actually knew what they were talking about. Having a full tool belt makes quit a difference.

This clinic's MT is the best I have ever had out of other clinics, MT Five Stars! This MT knows…read morewhat to do, and the results are fairly quick! Everybody works together, including all the staff. Very happy with all the results.

Do not trust this business. Run as fast as you can to another PT company. My son's approved L&I…read moreclaim is now being billed to me. They ask for your personal insurance and a signed document saying you will pay upfront. I explained to them multiple times this is an approved L&I claim and I will not, nor my insurance be responsible. They are now trying to wreck my excellent credit by billing me for over $1200. Each time I contact them they say to ignore the bill, it's a mistake, but continue to bill me. Snakes!!

Excellent care! I LOVE that they have SOO much talent and experience at this clinic! Chelsea Gordon…read moreis top notch. I also love Dr Jung and Dr Hsiung. Our kids love coming. They are easy to reach, don't charge extra $ for portal messages (like Fern Valley sadly). I couldn't be more pleased with this clinic! They are naturally minded but have resources and knowledge for western medicine perspectives as well. They helped handle an insurance issue with ease and kindness. Love their admin team too- SOO much. This can make or break a clinic let me tell you. Sofia is amazing.

I really like taking my family to flourish for our care. I really appreciate the attentiveness of…read morethe providers. My only bit of feedback is around the hounding that the office staff does to get patients to fill out the questionnaires. For my baby's first appt I was having some trouble adjusting at home to all of my new responsibilities that came with taking care of a newborn, my toddler and myself having just finished a high risk pregnancy for gestational hypertension. As I was finally sitting down to complete the paperwork prior to the deadline while in between feeds I received yet another reminder call. I explained my situation to the lady that called me and she had very little empathy.

Super informative and knowledgeable. I visited Mukilteo Natural Health Clinic today and I left…read morefeeling like I learned more from here than I have in 20 years of regular doctors. I saw Dylan Morris and it was a great visit. I look forward to discovering more.

I had a allergy panel back in July and was told that it would take at least 2 months to get results…read moreas there is a "shortage in medical plastic". I've called numerous times and eventually someone got back to me at almost 2 1/2 months and told me they lost my blood sample. I have been calling requesting a refund on the days they are open and it keeps going to voice mail. They are refusing to provide me with a refund after losing my blood sample. I have given ample time and at this point I have filled a complaint with the BBB.

Dr. Thordarson is the best pediatrician we have ever had. We have been seeing her since moving to…read morethe area 2 years ago, and I am so grateful for her. She really listens to my kids, their needs and my concerns as well. She is professional and reliable and doesn't just leap to medication as an answer. She. Is. Great!

In short My lovely bride and I know the local ERs all too…read morewell lately, and this one is by far the best. It's not attached to a hospital, but it's fully staffed and the care is VERY fast, capable, and caring. In long My wife had a massive stroke about 17 months ago. As often happens, she developed tremors, chronic pain, and now intermittent small seizures. This means we head to the ER every couple months even without a new stroke or other new symptoms. It just gets to be more than we can manage for her at home. Everett, Edmonds, and Mill Creek all have ERs, though the Mill Creek location is less known since it's not attached to a hospital. Same with this one in Lynnwood. Since my bride usually doesn't need to be admitted after a seizure, a stand-alone ER does the trick. We drove ourselves and checked in with the front desk. Before they could even put on her wristband, they were calling her back. Amazing. They wristbanded her on our way to the exam room. 3 people were already waiting to get her vitals, hook up monitors, and make her comfortable. Even more amazing. We've sat sometimes for hours in other ERs. No exaggeration. The doctor on duty was very present and focused. He reviewed her chart before coming in, and spent more time on it after asking questions. She was asleep, and he spent 10 productive minutes asking for every kind of info. They ran tests and made sure her bed was warm and comfortable. All the RNs and CNAs and whatnot were friendly and worked fast. Radiology was awesome, they had the most-modern mobile x-ray machine I've seen. I've seen more of them than I ever wanted to, believe me. We spent 3 hours there and never had pain-management issues get any worse, which often happens during long stressful waits. We really enjoyed chatting with all of the staff who checked on her. At one point, her O2 saturation dropped a bit, and before I could even figure out what the beep meant, an RN was in the room hooking up an O2 tube to her nose. I don't want to have a favorite ER, but circumstances demand that I know I need one. This is definitely it. If she ever needs to be admitted from here, she'd likely be transferred to Bellevue, since it's hard to find beds around here. But I can handle an extra 10 minutes drive time bringing her home if she saves *hours* before she even gets seen.

I brought a family member in here and the service was great. In and out quickly! The nurse Alex and…read moreDr. Kelsey Ford Bench were both great and caring!

Beware - their billing department needs to get it together. I have received multiple bills from…read morethis establishment over a year late. I received a bill, that I had already paid, two years beyond the service date. I went back and forth with them for quite some time and eventually, they agreed to drop the duplicate bill. However, I don't think I should have to defend myself against payments I've already made. I would expect that the billing department be capable of keeping track of payments if this was a professional establishment. I received another bill on Friday for services from June of last year - well I tell you what, I've never received a bill for these services until now, and they had the nerve to charge me a late fee. It makes me wonder if they are really doing so poorly that they have to send bills years late to cash out on late fees? Do they need the extra $10 that desperately? I have requested a copy of the invoice number and date of the last invoice sent to me and we will see what they say. Overall, the service I received at the old location was good. The new location, I was disappointed, My bill says that I am no longer welcome back, for not paying the bill, that they didn't send me until a full year had passed. Unbelievable. RUN!

This is the finest family owned Naturopathic physicians office I have ever experienced…read more Caring doctors and a dog friendly office. The staff does everything they could possibly do to care for and treat patients from blood testing to doctor prescribed treatment programs specifically designed for each and every individual who enters the facility. It was established and grounded in Mill Creek, WA for the first twelve years. During the pandemic served the public relentlessly and expanded into a second office in Kalispell, MT and opened a new wellness center in South Everett and continues to grow with physicians , medical massage therapy and specifically trained professionals in Integrative Care, including referrals to chiropractic and acupuncture as part of an extensive team. I have been helped by Dr. Young, Dr. Morlan and Dr. Fitzpatrick as well as extra work done last summer by the newest doctor, Elizabeth Day. Thank you, Purity Health.

To busy to see there patients. 2 months to see a doctor even on follow up. They like using vertural…read moreappointments then one on one. And only have 2 PhD to help you. All the others have left.

Normal dr office but full of old docs who will retire after one year but they won't tell you that…read more They'll take your money and run. Dr bacon was the worst. Scammer, he tried to me me on different more expensive meds and almost ruined my life. Then just retired. This showcases the poor quality office that is Mill Creek Family Practice. I presented with my primary concern being losing my doctor again. They're liars.