Dr. McKennan is an excellent ENT. In 2020 he performed a very urgent surgery on my left ear for a dangerous osteomyelitis; which if not treated could have been fatal. I could not be happier with the results. Besides being an excellent, competent surgeon, he is a great doctor who takes the time to listen to your concerns and clearly explains things in a way that a lay person can understand. I have and will continue to see him for my ENT issues. Can I say enough about him as a doctor and surgeon......no, I can not! He is just the best in Sacramento in my personal appraisal. read more

In general, Dr. McKennan and the medical staff are really good; he is attentive and reassuring. Once I had a flare on holiday in a different state. I called the emergency number to the practice and I was able to get a prescription sent near my location. It was pretty impressive. The on-call doctor went above and beyond. The office staff is meh. They don't answer phones, take forever to check you in, etc. The doctors, however, are worth the inconvenience. read more

I had an appointment with this doctor and first a hearing test. I was there after others that arrived after me were received. I could see the window where my file just get getting put back and back. Finally, after an hour and a half or more, I was brought in and put on the table lengthwise and he was extremely rude. I would never go back to him. read more

I have only seen Dr. McKennan once, but my experience was great. He and his staff were caring, thorough, professional, and communicative. I was seen for what I thought was fluid in my ears from having had COVID, but was diagnosed with something else. I especially appreciated that they can do much of your testing on site, during your visit time. If I have any other ear issues in the future I will return to them. Go prepared - the pre-visit paperwork is quite lengthy. read more

It took me a while to gather all my thoughts regarding my experience with Dr. McKennan and Fort Sutter Surgery Center. I am now ready to share my unfortunate experience. My procedure was on May 22, 2023. As far as I'm concerned when you are under the care of a doctor, they should take responsibility and help you through all of your recovery. Unfortunately, this did not happen with Dr. Mckennan. I had an outpatient procedure (Stapedectomy) that required general anesthesia. I was rushed so much through all my pre-op processing that the nurses did not place my IV in correctly the first or second time. The first time they caught it before sending me into surgery. However, when they tried again in my left arm, the IV was still not in correctly. When I arrived in the operating room to have my surgery, the Anesthesiologist began releasing the anesthetic into my arm without making sure the IV was in correctly. I began hyperventilating from the pain in my arm. I knew something wasn't right. I tried to tell them as they kept placing the oxygen mask on my face telling me to go to sleep. Finally, after crying out and telling them multiple times that something was wrong, they said the IV was infiltrated and switched yet again to my hand. That time I did go under. Also, during my pre-op processing, I tried to explain to them that I had some concerns about pain management from past experiences with surgery and anesthesia. Dr. Mckennan told me I would not need any pain medication other than Tylenol and Ibuprofen. I explained again that I was worried about my pain level after surgery given my history. He finally offered to send in a prescription for me and I accepted. After waking up in quite a lot of pain, they gave me the maximum dose of Fentanyl, Toroidal, and an oral pain medication (I think it was Hydrocodone). They sent me home within 45 minutes of being out of surgery. I was actually okay until about 3 AM that night/morning when the medicine wore off and I woke up in excruciating pain. My husband had filled my prescriptions earlier and at that time I took two 5/325 Hydrocodone/Acetaminophen pills and some ibuprofen. It felt like I'd been hit by a truck. Unfortunately, the medicine didn't work and I kept getting worse. By the morning, I was in such pain, that I couldn't move without complete support by my husband. Dr. Mckennan called me and asked how I was doing. I told him I wasn't doing well, he asked me some questions about my ears and determined that what I was feeling had nothing to do with my ears and was caused by the anesthesia. He said some people react this way and I should be feeling better in a few days. He refused to treat my pain. Later in the morning, when I felt I was getting worse and the pain medication was not working, I called the surgery center and they told me to call my doctor. They said once I was out of the center, I was no longer under their care even though I tried to explain that it was pain caused by the anesthesia, not the procedure. When they wouldn't help me (they suggested I go to an Intensive Care facility), I called back Dr. Mckennan's office to leave a message with his nurse, Jeri. My message explained the pain I was in and I asked if there was any other medication that may work better for me. She called back several hours later and told me that it had nothing to do with my ear procedure, and therefore, Dr. Mckennan would not treat my pain. As I continued to get worse, I talked again with one of the head nurse's at Fort Sutter Surgery Center and she told me again they could not help me and that I may need to go to the ER. My husband then called Dr. Mckennan's office and was able to get a hold of the on-call doctor. That doctor basically told me the same thing that I may have to go to the ER, but at least when I pressed him, he was willing to prescribe me some stronger pain medication. Ultimately, I ended up with an ear infection and was treated by a different doctor that was in the same practice as Dr. McKennan. They had to put me on steroids, oral and ear drop antibiotics, and I had to take pain medication longer than I would have if Dr. Mckennan had just treated me for the pain I was experiencing in the first place. I am very disappointed with my experience. In reality, I am very anxious about ever having another procedure done because of my experience with Dr. Mckennan and the medical staff at Fort Sutter. It's the worst surgical experience I have ever had. When it comes to medical experiences, I have never felt so dismissed and insignificant in my life. The only reason he received 2 stars instead of 1 is because my hearing has improved. I still do not have my taste back on the left side of my mouth from the nerve damage. They also shaved my head near my ear without telling me. I understand that it was probably necessary but they should have told me about it beforehand. read more

I was referred to Dr. McKennan from my ENT doctor in Carson City. I lost most of my hearing in one ear after dealing with an Audiologist in Reno who pulled skin from my ear when he took the wax out. My ENT here could not help me with the issue and told me Dr. McKennan was the best around and boy was he correct. The doctor knew right away what the problem was and told me surgery would give me back my hearing. I must have had scar tissue in my ear for years and when the mishap took place it created more scar tissue against the eardrum and blocked my hearing. Dr McKennan was the only one who knew right away after I had been to several other doctors for the issue. He was wonderful and explained everything to me, let me ask as many questions as I wanted, and was very professional. I am usually on guard with doctors since I have had bad experiences in the past and I felt at ease with him right away. He is kind and knowledgeable and the top in his field. The surgery went so well I hardly knew that it took place. I was apprehensive about being put to sleep after a bad experience as a child and they were gentle with me and put my mind at ease. I never had any pain, no medication or pain killers. I just woke up hearing again and that was a blessing after a year of being deaf in one ear. If you want an exceptional ENT doctor, this is the one. I don't take surgery lightly and I just knew he was highly qualified to fix my issue. I hope I never have another ear, nose or throat issue, but if I do, I would head straight to Sacramento to see Dr. McKennan. Thank You for giving my back the joy of hearing again. read more

I have been a patient of Dr. McKennan for many years- mostly for "maintenance". Although I was a little miffed that I had to wait for over 1 1/2 hour (apparently I was considered "new" patient because I hadn't been there for a while), I think it is fair to say it unfortunately has become the norm at all doctors' offices- I had to wait longer at my GP'a office just to get my referral to Dr. McKennan renewed. But I would have waited 3 hours with a smile. He is a fantastic doctor, explains every little detail and listens to concerns and answers all questions. By the time I was done, I had forgotten ALL about the wait. I would have given 10 stars if that was an option. read more

I've had issues with Vertigo over the past few years and have been through a few Neurologists and ENTs. None of which have been able to difinitively diagnose what is causing the problem. I had heard a lot of good things about McKennan so I was excited to see him. When I called to make the appointment, the office demanded I send them all previous doctor notes and test results (to the tune of about 80 pages of patient history from 5 different specialists) before they would schedule an appointment. To me, this felt like I was going to see a doctor that wanted to be informed in order to properly help and diagnose his patient and I was genuinly happy about it. When I finally saw McKennan however, he spent about 10 minutes examining by ears and nose (concluded they looked great) and another 5 minutes listening to me walk him through my history of symptoms before telling me he needed to look through the patient history packet I had sent over. He had not read any of the patient history I had send over and after about the first 5 pages, he turned around, told me be believed the cause was due to BPPV (a diagnosis that has been ruled out by 2 neurologists, an ENT, and my current physical therapist) and asked me if I would like my patient history back. He was polite and smiled but I have never felt so dismissed by a doctor. For the record, I am not advising that anynot not see McKennan for treatment. Judging by the rest of these reviews, he does seem to be very intelligent and capable of treating a lot of people and I don't want someone he could potentially help to miss out on treatment. I just really wish I had, had a different experience with him. read more

Fifteen years ago I noticed a hearing loss in my left ear, eventually diagnosed as otosclerosis. It took me that long to concede that this problem is real, it's affecting my work and personal life, and surgery is the answer. I selected Dr. McKennan as my surgeon because his qualifications are stellar. I recommend him to you because my experience was 100% success from beginning to end: outpatient laser surgery with zero dizziness at any point, hearing restored, and dramatic life change. No more bad attempts at reading lips, I can hear whispers in my ear, and I'm a contributor at work again! Thank you, Dr. McKennan, for letting me be one of your great success stories. read more

Dr . McKennan performed a 3hrs long, very delicate surgery on my ear just 6 days back from now and needless to say the outcome is great as I am up and working. When I first visited Dr. McKennan my condition was already very serious, which I did not even realize, there was an infectious growth in my right ear which was eating its way up to my brain cavity and it was actually a ticking time bomb. If Dr. McKennan had not identified the seriousness of the situation on my very first visit and operated in the next few days I could have had anything ranging from facial paralysis to brain damage. The other thing you will notice about him is his attitude towards his patients, he listens very keenly and patiently and then has an incredible way of explaining things. I loved the part when in between of explaining every thing he pulls out his pen and notepad and actually draws out a diagram to explain the situation. My recommendation for everyone would be to get his appointment if you can and with his experience and expertise you will be in good hands. At the end all I can say to the Dr. is a big thank you. read more

I can't PRAISE Dr McKennan & his staff enough! Compassionate, astute to his field & efficient.

Dr. McKennan has changed my world and has earned my utmost respect and trust! I was referred to Dr. Kevin X. McKennan for my unusual ear canals that caused me to be real hard of hearing. After researching Dr. McKennan I came to the conclusion that he would be a great option, even though I failed to find too many reviews on him. My husband and I drove from Redding to see Dr. McKennan for my first appointment. I was very apprehensive of going to this new place in the city and a new doctor. Dr. McKennan explored options with me and drew out a picture with a plan as he explained everything. When imagining a surgeon who is going to operate on you in a small space, it was comforting to see an articulate man with a plan of action being played out in front of you. It also gave me a peace of mind watching him "think on his feet" as he drew and wrote very well with a steady and controlled hand. I was able to watch him explore my ear on the TV screen and see everything he was doing and explaining, which was a good trust earning tactic to feeling more comfortable with him working in my ears. I could tell after my first visit he was a very experienced and skilled doctor. He told me he would get me fixed this year if I wanted. As a young woman I wanted the chance to hear the natural way if possible and went with the good old fashion surgery option to reconstruct my ear canals one at a time. Dr. McKennan never questioned my decision or made me feel ashamed of my flaws. I was nervous but excited for the road to hearing well and for it to be with the exquisite Dr. McKennan. My first surgery was done in a timely manner and with good care. As the end of the year quickly approached I wanted to get my second surgery done as soon as possible. After my doctor visit in late November I notified them of this request, but I had little hope of being able to get my second surgery done in time since it was almost already December. The next day I received a phone call from his pleasant assistant/nurse informing me of their gracious and hard work to be able to get me in the following week. After undergoing two surgeries with Dr. McKennan I can not only confidently recommend him and his team, but tell you he is an extremely excelled doctor in his profession and deserves the utmost respect and recognition. Dr. McKennan is a good-natured man who always treats me professionally and with sincerity. He cares for me in a respectful manner and always tries to make me as comfortable as possible. He does his best to honor and acknowledge my request, and of course never fails to make me smile or giggle one way or the other. He is always worth the drive to come see and any wait. Dr. McKennan would communicate well with my husband and I could always tell by the way people in the hospital and office spoke of him and with him, that he was an honorable doctor. Dr. McKennan kept his word and fixed me this year! He gave me what I wanted and needed, the opportunity to hear to my fullest potential the natural way. I now have many more options for my future and a better enhanced quality of life because of the surgeries Dr. McKennan performed on me. I feel very blessed and proud to have him as my ear doctor! My whole perspective of doctors and their astounding capabilities for the better good has really left an impact on me after my experience with him! I assure anyone that you're in good hands with Dr. McKennan! Dr. McKennan gave me the best Christmas present I could possibly ask for and I look forward to the New Year with my improvements!!!!!! read more

Worse experience ever, I have waited 2 months for my appointment and I get a call saying it was canceled because my referral didn't go through, she said the girl I spoke to when I was scheduling didn't know their policy and basically told me that I'm out of luck !!! I waited 2 months and my ears hurt like crazy and I don't know what to do now. Worse place ever, they just kick you to the curb. read more

STAFF ARE SO RUDE- WANNA CRY..No wonder they have SO MANY BAD REVIEWS..This office may look professional in their appearance, but not in their practices. I was supposed to be a new patient there and they did not send me their address/phone number and paperwork like "they claim". Posh and the overweight oriental woman(i think her name is Mai) were so rude and unkind to me. BEWARE!! there are so many other professional doctors that are much more kind than these people. Im reporting them to the better business bureau. Plus, parking is HORRIBLE, and they punish you by not seeing you if your a minute late. read more

Have seen many ENT's since I suffer with chronic ear problems and this Doctor is the best I've ever been to. He is kind, humble, informative, smart and just a wonderful Doctor. Feel blessed that I ended up with him. Would definitely refer anyone I know to him!! read more