Good Afternoon,…read more
THIS IS A MUST READ. I would like to inform the public that I was very dissatisfied with this company, it's service, and the way they conduct business.
In our initial conversations, I asked the owner about the quality of the windshield, and in addition how payment is expected regarding payment for the service. In addition, I asked him about the payment processm and if he had a " tap to pay" process and He " J" said "Yes".
I had taken off work to get my windshield replaced, because the car could not pass inspection without my windshield being fixed due to visibility issues.
They were 3 HOURS late in their arrival. They were not proactive in stating that they were going to be late. I had to initiate any communication regarding their lateness. I told him that they should give me a discount for being late. He agreed, but "of course" in the end he did not "follow up" with the discount agreement. They "finally" arrived, and completed the service.
This next part is very important...
The owner, J, SAID he would send a link to my phone for payment. He NEVER sent the link, BUT WHAT HE DID DO was send 2 police officers to my house the SAME DAY to collect payment.
When the TWO police officers arrived, and I answered the door, they asked me to identify my vehicle. I identified my vehicle. J, the owner, was standing a few feet away as if HE was SCARED or something.
One of the police officers asked him to send the link AGAIN to my phone while he was standing there. Supposedly, J, the owner sent the link and AGAIN, the link NEVER came. Mind you, the police officer witnessed ALL OF THIS, and saw that the link was NEVER sent to my phone to make payment.
At that point, the police officers asked for my email address. In spite of my hesitance, I did. The officer asked the owner to send the link to my email address in which he did. The link "finally" came to my email address, and the payment was made right then and there.
Ultimately, "True" companies CAN OBTAIN payment, without getting the police involved, and trying to SET THINGS UP to cause harm to their customers.
Also, there are multiple ways to send a link, and this should have been done in the ONSET of conducting business. This process should not be the "task" of the customer.
Also, as you can see in the other threads "being late" a pervasive problem with this company because they "overbook" service.
Please be aware that there are other companies who will provide you with the same service with a decent price, and utilize their payment service in a "user-friendly" way.
It seems as though, they are "looking" to cause a problem with the customers. I would advise people to not use this company.
My mistake was "taking a chance" on this one.