Both Alex and Herbie, the two guys up front, were very kind and professional…read more Vehicle was done on time; oil and filter change, tire rotation, and inspection. Very good experience.

I want to say how great this visit was . I went in with tire in my f250sd tire . I didn't want to…read moredrive too much figuring it would go flat . Walked in asked about making an appointment to fix . Manager on counter asked " do you have a little time to wait". So I did about 45 minutes later tire was plugged balanced and I was rolling . While checked tires brakes and battery as well ( I travel with a camper) . Thank you gentleman for putting this travelers mind at ease .

We've taken all of our vehicles to Willow Street tire and auto for the past 15 years. They are…read morereasonable in their pricing and DON'T recommend service that isn't necessary. I trust them with my family's vehicles and that's saying a lot.

Terrible business ethics as well as horrible customer service. The owner (unhappy lady sitting at…read morethe desk) is unprofessional and miserable. If she does not want to be professional or polite it would be in her best interest to find a different line of work. I attempted to get my car inspected but am having issues with the emissions and was unable to get it inspected that day. I never received an invoice. When my son resigned a week later, the amount I owed the garage for an inspection that was not able to completed at the moment was deducted from his final pay. I can reimburse my son however, I would think the business would send an invoice to the person who owns the vehicle especially since I (THE CUSTOMER) called to schedule the inspection. Who deducts the amount a CUSTOMER owes the business from an employees paycheck? (I can only imagine while working at a bank that a family member doesn't make their loan payment and my employer decides to take it out of my check?!?! Seriously??!) After reading reviews on their website, yelp and the BBB I am more than happy to never step foot in the garage or to have to see or speak to the unhappy miserable "owner" ever again. If you are looking for a reputable repair shop that has good customer service, cares about their customers as well as employees - do NOT give Willow Street Tire & Auto your business.

This place is great. Good service. Knowledgeable staff. Good location. I've brought my vehicles…read morehere multiple times and I've always been impressed.

From the owner: We specialize in retail tire sales.read more

We were visiting Lancaster for a family trip to Dutch Wonderland and found a huge nail in one of…read moreour tires once we arrived. The guys at Doctor Tire repaired it and had us back on the road in under 30 minutes.

I called and they made it a point to let me know on the phone if they had some used or not and gave…read moreme good quotes on the phone. They also were so nice in person and took all my info while I sat because I'm pregnant. Will be coming back!

I live in Lancaster City, so this is my closest Jiffy Lube. I headed over here for a very overdue…read moreoil change right before heading out of town for a long holiday weekend. There were only a few customers waiting, but the wait was slow as molasses. I don't know what kind of services were being done (maybe they were more complex), but my son and I must hand waited for an hour and a half before our car was even serviced. Thankfully, the staff was super nice, friendly, honest, and didn't try to force unnecessary or unwanted services (I did also get my air filter replaced), which is something I've experienced at other locations. For that reason, I give this location 4/5 stars. But I deducted a star for the wait, as it's the longest I've ever had at a Jiffy Lube, which is known for being quick!

Offer high mileage oil. The local Jiffy Lube showed me a list of four options in terms of oil. The…read moresecond lowest price was high mileage oil, but I was told this Jiffy Lube, in Willow Street, chose not to carry it! I have 119,000 miles on my car, and they choose not to carry the oil designed for my car. I chose togo elsewhere.

Nice guys, patient and friendly. Got rims and tires for my car. They were very helpful.read more

Had a great experience with Master Tire. I needed a hard to find size for my tires and they had…read moreexactly was needed. They got me taken care of on the same day - less than an hour after we called to check if they had my size in inventory. The staff was friendly and the pricing was reasonable. I'll happily be a repeat customer.

Took my truck in to get my tire fixed, when they gave it back to me, there was a crack on the…read morewindow. 100% was not there when i dropped it off and they tried to say it wasn't them. There's no way to prove it was them so I just left but the dishonesty and lack of care is very upsetting.

hood struts installed on lexus, quick and efficient. clean front of store and shop, worked quickly…read moreand as a team in the shop.

Great place! My tires were installed and I was given a great price. No issues at all. The staff is…read morevery friendly. The waiting room is very nice and you can bring your dog.

Had 4 new tires put on my Cadillac CTS4 back in the later part of 2021. The service was scheduled…read moreby my boyfriend who also works in the automotive industry. A discount was given due to his job's afflication with them. I was the one who took my car in and waited for it to be done. Their waiting room was decent for a repair shop and I enjoyed sitting by their big picture window watching birds come and go from the feeder they installed. The front parking lot is tight, and I'm not exactly sure where they take the cars while they're working on them, but it was done quickly. I don't think I was there for more than an hour. Immediately when I got inside I noticed one of the indicator lights were on. After my boyfriend, a mechanic, ran the codes it was determined to be a tire sensor. It was obviously damaged when the tires were replaced. He dealt with them after that, and it was a good bit of an ordeal getting them to pay for the replacement. However it was more than one, as the light was still on after they did the repair. They refused to pay for any more and claimed they were going bad before the tires were put on. I will say I had no problems prior to the tires, and even after I paid to have the others replaced we continued to have problems. I gave the car to my daughter several months back, a good year past when the tires were replaced and to this day she still has problems with the monitors. Three stars because the service I was there for was good, pricing was fair. However as far as admitting they caused the problem and resolving it I was dissatisfied.

Great place, prices, and staff! They quickly address the issue with my tire in a short amount of…read moretime.

Awesome place to get your tires. It's like a Pit Stop.... In and out with great friendly service.read more

Going on vacation I must've damaged my front tire as it was loosing air. Of course I didn't notice…read morethis until about 6pm on Thursday 8/24/2023. I was in a small town in PA, I couldn't find any service centers that were open. I Googled and found JACK WILLIAMS and found that they were open until 8.30pm!! This place was 30 minutes away but I made it there and I was taken care of within 15 minutes of arrival. They had my tire size in stock, ended up buying 2 new front tires and got the TPMS fixed and sensors calibrated. All within 1 hour of arrival. Excellent service, will recommend anytime.

Great service - addressed my issue same day - explained the issue and gave me options - I went with…read moretheir recommendation which was not high pressure at all