My mom at 92 was living with my sister. She has dementia. Very hard of hearing and refuses to wear…read moreany hearing aids. She had polio as a child resulting in a fused sensitive ankle leaving her using a walker. She's a three time breast cancer survivor. She's been a widow for 27 years, and still mourns my dad and wears her wedding ring. When she became incontinent, stopped bathing and pretty much stopped eating, we knew that my sister couldn't keep talking care of her. She found this place Bourne Manor that was literally less than 10 minutes from where my sister lived and had a bed available. We both went in and spoke with a woman that took us on a tour and gave us the rundown. The first floor looked ok. We later met with the medical staff and went over my mom's medical and personal needs. Most importantly that she is Jewish. Not that we expected kosher food, but NO HAM... NO PORK...NO MILK WITH MEAT! Very clear. My sister couldn't get there every day. I live about an hour away, now in Aug it takes me 90min to get there. Initially they said my mom got up, made her bed, got dressed, and went into the social room and watched TV with the rest of the patients. Sounds like my mom, but I doubt it's true. Then she was moved up to the 2nd floor. Why??? Don't know. I went in with a nice friendly attitude and brought 3 dozen cookies for the staff. The next time I visited my mom was in a wheelchair, no more walker. And I got a call that she tried to get up in the middle of the night to go to the bathroom and fell on her bum and was bruised. Then I go in and they're giving her ham and cheese for dinner! I threw it. Next she no longer can go to the bathroom. She goes in a diaper and they change it when they get to it. They sent in a male nurse because all of the women took a break at the same time. Every time I go ,I ask if she ate, no one knows. She went in about 100 lbs. Now she can't be more than 90. Yesterday I was there and she was sleeping. I tried to wake her up like I always do. She really didn't wake up. She really didn't look at me. She was mumbling. I couldn't understand what she was saying. Not really sure that she knew who I was. It's been 6 months. She is the strongest person I know. So much tragedy in her life and she pulled through all of it. This place ignores her. They forget to feed her. They made her sit in piss for hours. Where are HER clothes? Where is HER comforter? No one has a f'ing clue, and no one cares. But they sent a bill for 10,000.00 because apparently she was supposed to be admitted from a hospital?!?! Don't remember hearing that day one. Did I mention that the place stinks like piss!! I brought in plugins. They are killing her slowly. Lawyer, Lawyer The only way that this place could improve is to close, clean, and find people that give a shit.

I was admitted to BM with Covid. I also have advanced primary progressive MS. which, with Covid,…read morecauses extreme weakness. I found the staff at BM to be very kind and friendly which I feel is very important. the food was pretty standard hospital food, neither good or unpalatable. I had several instances where medications were not given or the wrong medications provided. I had to review what was being offered each time meds were proffered. because I had Covid, PT and OT were limited to 5 minute sessions in the room. even during the two days where I was pronounced Covid negative, I received minimal treatment. i appreciated the fact that an attendant came promptly every time I called for help. it can be very frustrating when that is not the case.

My family is so grateful for Guided Living and all they have done for us. Truly the best home care…read moreagency in the area!!

This company gave me peace of mind while caring for my elderly mother-in-law. I was able to get…read moreout of the house and get errands done knowing that she would be well cared for by a trained and experienced cna. I had two aids that came weekly, and all of the other aids I met as well on "off" days were all amazing. The company was so easy to work with. They were able to get me started right away!

DO NOT HIRE THEM!!! They were highly incompetent in almost every aspect of our move. The truth of…read morethe matter is that they are taking advantage of the elderly and people in vulnerable positions. Let me explain. I am disabled. My mother works all day. My Stepfather passed away in 2017. Our Large Estate was too much for us to handle on our own. We needed a clean out done (lots of junk) But also needed movers to help us pack what we would be taking with us. They claim to "Do it all!" Boy they sure do! They'll DO you alright. DO ya right in to the dirt pal! Don't get me started on their cleaning expertise. The place was so clean it was spotless almost as if our possessions weren't even there! Oh wait a minute, that's because they weren't! They'll clean you right out! They come in and under the guise of helping you pack, eye ball all of your belongings and decide what they will keep for themselves to sell off and what junk they will wrap up and send off with you! My mother can not believe how many of her precious things were not packed and mine too. The owner Ingrid wrapped up my stepdads ashes! His ashes! The one thing my mom said she'd personally bring with her they packed up. and very disrespectfully at that. Thank god my mom saw them in the box on the floor. Ingrid then tried to convince me that I did not need my rolling closet that was like 100$ I assured her that I did need it. Guess what! She decided I didn't! She kept it! My moms reclining chair. They took it! My mom flipped and they brought it back. The back that had been damaged previously was already fixed!!! They played it off like that was a favor.. lady had our chair fixed and never told us about it haha! Sounds more like it was getting ready to be sold rather. Plenty more went wrong here I won't continue. Ok I will. They took my tools and my brother had to go retrieve them. He approached a guy on the truck. The guy pretended he "Didn't see NO tools!" His words. My bro spotted them behind the guy. GUY was blocking/hiding them with his body! Furious and befuddled that the jig was up the guy threw them at my brother. Not only did they poach anything of value that we didn't specifically say pack. They were highly disrespectful with the things they packed for us and super gentle with everything in the clean out. I mean it's almost as if the trucks were swapped and we got the clean out truck and they kept our possessions. I mean the truly disgusting and despicable part of it is that the place pretends to be a beacon of light in a tough time. Like especially after grief or a death apparently or a loved one too old to take care of themselves. They cater to retirement homes and estate sales etc..etc.. I'm disabled but I'm only 26 and am able to tell you all what happened. I can't imagine how many sickly and elderly people these folks must have Swindled that simply can't speak on it. I mean retirement homes for goodness sake. From a hypothetical stand point I could easily imagine an elderly woman saying "hey where's this and where is that?" But everybody just thinks she's old and crazy and never had a radio from 1936 or maybe she even thought the year now is 1936 so like who would really care right??? Nobody would care that's who and that's exactly what New Leaf is counting on. Their counting on that very sentiment all the way to the bank!!! How do these folks from retirement homes feel I wonder. That their stuff was taken. It was (hypothetically but entirely possible) an old person's that probably can't use a computer and give a review or they're dead and buried and rolling in their grave. Not able to say how mortified they are that their possessions were hawked and sold and everything was handled with utter carelessness. My mom had to write on the boxes with a sharpie because even their stickers were cheap. They would fall right off and wait here's the shocking climax...even more stuff got mixed up and "lost" ..cough "sold " Not to mention this was not a cheap service. So we essentially paid to have our items stolen from us and sold elsewhere for a profit. The term from Seinfeld "double dipping" comes to mind.

This is the easiest review for me to write. My father needed to move to a senior-living apartment…read moreand we were overwhelmed by the logistical challenges (only some furniture would go with us to the new location, significant decluttering and downsizing, cleanout of the old home). I am so glad I called New Leaf. Ingrid and/or her team: 1. Came over for an in-home consultation the same afternoon that I first called. 2. Devised an action plan on the spot that accommodated everyone's schedule (especially important for me as I was bouncing between MA and NY). 3. Did a perfect job of pre-packing / decluttering on a selected day before the move - always involving my dad in decisions on what should come with him and what could be donated / recycled. 4. On the moving day - coordinated seamlessly with the movers (who were fantastic) and operated with dizzying efficiency to completely set up his new apartment. Our moving day started at 9am, by 1:30pm we were relaxing in a completely finished, beautiful new apartment. 5. Efficiently completed the clean-out of my dad's old apartment the next day. What I admire most about Ingrid and New Leaf is that, while they are almost scarily efficient, they are also extremely empathetic, laser-focused on getting buy-in for any decision to downsize belongings, and even have a bias towards keeping furniture / belongings. For example, I didn't think that an armoire at my dad's old apartment would fit easily in his new place, but Ingrid convinced me otherwise. Not only did it fit, it ended up being the perfect storage area for some important papers, paintings and photo albums that we wanted to keep. Corny as it sounds, New Leaf Transitions makes the world a better place. THANK YOU!

If you're trying to find the right fit for care of your loved one, look no further than Care..from…read morethe Heart. Janez, and the staff treat you like part of the family! Pamela J.

We contacted this agency to help out with elderly care for our 89 year old father who is bedridden…read more I gave them 2 stars because they showed up to the appointment punctually and Rachel was very kind and personable. However, we gave her the days and times we needed her agency and she told us they just needed 24 hours and they would be able to service us. We called the agency the next day, less than 24 hours later, after we met with Rachel to let them know we wanted them onboard. They told us they didn't have enough staff. She gave us no indication that this may be an issue when she came to the house at the meeting and we were left with the impression they had PLENTY of staff to fill our needs. We felt our time was wasted by this agency when we needed to find help promptly as he cannot be left alone ever. We are angry. If you contact them before they waste your time with a meeting, make sure they have the capability to meet your needs, so you do not waste your time.

Barbara Cannon and her team at Answers for Elders have earned my heartfelt gratitude. My mother is…read moredetermined to age in place, and as I live far away, I had major concerns with how this could be accomplished. From day one, Barbara provided vital knowledge, resources, and expert guidance. The care and management of my mother's needs has been remarkable for these past two years. Barbara and her wonderful staff have helped my mother to negotiate the health care system, and navigate complex and difficult health care situations, and have been a strong advocate for her through hospital and skilled nursing facility stays. They have come to her aid countless times and helped her manage doctor visits, complicated medication regimens, home health care, home maintenance, the entirety of her needs down to every detail. They have knowledge and expertise and are able to suggest solutions and have a knack for making her feel comfortable, and helping her maintain her independence and her dignity while aging. Barbara and her staff; Kaitlyn, Jose, Kristen, Susan and Colette are honest, responsible, thoughtful, and compassionate. I can't give enough praise and gratitude to these kind and caring people. They always seem to go above and beyond in meeting and anticipating my mother's needs.

I had one good experience but the contract terms are severe. I would highly encourage anyone…read morehelping their elderly loved ones to run not walk away from this consultancy. The fees are outrageous and the terms draconian.

Traditions Home Health Services placed a Live-in caregiver at my house in November and it's the…read morebest decision I could have made! Dora is my CNA and she is so helpful and kind to me . When I call the office I speak to Jen and or Pam and they always take care whatever I need immediately. This company understands how to provide amazing care all around. Thank you to each of you.

At a really difficult time for our family, I am so grateful to have found and hired Traditions Home…read moreHealth Services in Canton to care for my grandmother. After my grandfather passed she was so anxious and depressed about the possibility of being put in a nursing home. After a lot of phone calls and research, I ended up speaking to Traditions and hired them to provide live in home care for my grandmother. The care she received was better than I had hoped and she is thriving because she was able to continue to live in her own home. The caregivers provided exceptional care and the fact that she was able to stay in her own home has been such a blessing. I would highly recommend this agency to anyone.