Keystone State Insurance

Some of the most unhelpful, unfriendly people I have ever encountered. These people need to stop…read morelooking at us as sheep, and realize that while this may be a "job" to them, this is our lives. They are clueless about their products, and rude when you call them out on it. Ted Blake. Stay away.

From the owner: Uncovering hidden risks and addressing known exposures is central to our ability to protect you and…read moreyour assets from life's hazards and uncertainties. We specialize in helping businesses, professionals, and families identify and address those risks with the right solutions.

Insurance You Keep

(5 reviews)

Excellent experience Gets right to the point and saves us money on our health insuranceread more

Joe Ritter has been very helpful and curteous. I would highly recommend him for anyone trying to…read moreuntangle the Medicare maze!

Five Points Insurance

3.4

(7 reviews)

I contacted 5 Star for quotes on Homeowners, Auto and Umbrella when my current policies were up for…read morerenewal and Joe worked diligently to try and beat their rates.

I recently decided to survey the insurance market for homeowners and auto coverage. We'd been with…read morefive points for several years. We found a more competitive coverage by ourselves and notified the firm that we would not renew with them. Subsequently, the owner accused me of lack of ethics for purchasing our insurance from one of his employees who had left his firm. I told the owner truthfully that I'd had no correspondence with his employee; he subsequently indicated I had lied to him. His approach to customer service was the primary reason why we decided to look elsewhere. Approach with care.

Allstate Insurance: David Livoy

4.0

(4 reviews)

As a former 30-year customer, my advice is simple: run--don't walk--away from Allstate…read more Over three decades, I filed only a handful of minor claims. Two were handled appropriately, but one was an absolute mess. The adjuster was consistently unprepared, late, unresponsive, and unable to answer basic questions. At one point, I was quoted hundreds of dollars for a repair I knew cost less than $20 at a hardware store, justified only by "that's what the system, Xactimate, says." That experience alone raised serious concerns about how a major claim would be handled. Unfortunately, I eventually found out. After a winter storm, I noticed a small water stain on my ceiling. Upon inspection, it was clear there was a significant moisture issue in the attic--every sheet of roof plywood was wet. Despite this, Allstate determined it was not a "new issue" and denied coverage, leaving me responsible for a full roof replacement costing over $16,000. For context: I've lived in this home for 20 years, the roof was only 13 years old, and there had never be

I've actually had Allstate since I was 18 years old with my first car. Dave's office is quick to…read morerespond and I'm not sure if it is just because we have never had any accidents (other than pot hole/deer related issues) but we've always gotten the best rate from them compared to other companies. I do check competitors annually. And with the pot hole damage and fender bang to miss a deer, the response was super quick and I hadn't even realized that a rental car was included when the car was in for service--the fender damage required a few days stay. And none of it affected our rates. I would absolutely recommend them!

Harry Bitzberger - State Farm Insurance Agent

Good team that responded fast and accurate to my insurance needs. The quote came quickly and after…read moresome tweaking offered me a good deal.

From the owner: Our Mission is to be the Community's first choice for quality insurance and financial products. We…read morefocus on You! We help you insure what you've worked hard for by providing Auto insurance, Home insurance, Life insurance, and Health insurance in West Chester, Chadds Ford, Glen Mills, West Goshen, Kennet Square, Thornton and Downingtown. License #: PA-636284, DE-1348175, NJ-1542848

Rob Mullen - State Farm Insurance Agent

I had a great experience with this team recently. When Rob wasn't available at the Delaware…read moreoffice, my call was routed to the Pennsylvania location, and the transition was seamless. The staff there were super helpful and stepped right in to assist. They took the time to answer all of my questions thoroughly in Rob's absence and ensured I had everything I needed without any delay. It's reassuring to know that no matter which office you reach, you're in good hands. Highly recommend!

From the owner: PA-777302 Our core values (Integrity, Commitment, Community, and Quality Service) and line of sight…read moreto the company mission enables us to help our State Farm customers plan and navigate through the events, milestones, and potential risks of every-day life. We focus on building relationships with customers and the community, helping families plan for the unexpected, and informing existing and potential customers about how current events (in the news or in their lives) can impact their plans for success.

Griffith Insurance LLP

3.0

Griffith insurance LLP is One of the WORST insurance agencies out there point blank. Tom Griffith…read morewho is in charge of the entire shebang is not only unprofessional but rude. Your mission statement holds you to a high expectation that "Tom" fell very short to. Tom made me feel as though I was at fought when I actuality he was at fought. Calling your client a liar and back peddling on your words is not some one who I would want to business with. After being a good customer for over two years. I am utterly disgusted at the customer service that I received from "Tom Griffith" and will NOT being recommending Griffith insurance to ANYONE.

Griffith Insurance is a very accommodating and helpful insurance agency. I am new to the adult…read moreworld and they helped me through every step. Without their help and professionalism, I'm sure I would not have received as good of a deal nor as educational of an experience as they gave me. Thanks Tom and the Griffith Insurance team!

Gaspar Insurance Services

(29 reviews)

Pam was AMAZING! Answered all of our questions, no matter how dumb they were, explained everything…read morein detail, got right back to us quickly, and saved us a lot of money!! I would totally recommend Pam and Gaspar!

Jeff Drozen was recommended by my realtor after we purchased a home. He worked quickly to help us…read moreidentify new auto, home, and umbrella policies. Though I did not buy my insurance from him, I think it is a great idea when shopping around for insurance to go through a dedicated and fast broker like Jeff. Thank you!

Treasure Trove Foreign Currency Exchange

4.2

(49 reviews)

The instructions to get into the place are weird, but they are accurate. Super fast service. I have…read moreno idea if the rate is good, as there doesn't seem to be a competitor in downtown DC.

I don't travel a lot, so thought I needed some UK cash before a family trip and didn't order from…read moremy bank far enough in advance. Really, I should have just used the atm when I got there. This place was not a scam and I got a decent -not amazing, but decent- exchange rate. But the experience was surreal and definitely not a bank atmosphere. I was rushed into a small office at the same time as strangers also changing their money and the whole thing made me nervous. Probably would not go back unless it was an emergency.

Currency Exchange International

3.8

(11 reviews)

This little currency kiosk in the middle of the mall was a bit tricky to find on the map, but I was…read moreable to find it with the help of online photos from others. At the time of the visit, you'll want to look for a kiosk rather than any storefront, like there used to be in some past photos. The exchange rate was a bit expensive and you'd expect it to be not as good compared to getting the exchange in a local country, but at least it's convenient and readily available. This kiosk is nice to have if you're traveling soon and can't wait for your bank to get your currency cash in, but be sure to check that they have the currency you're looking for before showing up. The process of the exchange was smooth and hassle free otherwise, and it's convenient to use if you don't want to go down to Philadelphia.

They do exactly what they say they do...exchange currency. The gentleman i dealt with was very…read moreknowledgeable and explained everything very well.

Trumark Credit Union

3.5

(8 reviews)

I wish I had checked the BBB before trusting TruMark. If I had, I would've seen that I'm not the…read morefirst person to lose money here and get shrugged off. My experience isn't unique it's part of a pattern. TruMark has shown a habit of not protecting customers' funds and not caring when serious harm is done. If you're considering banking here, check the BBB reviews first and ask yourself if you're willing to risk your life savings on a place that treats customers this way.

It took them ten days to return a call to open an account. Is this the way to do business?read more

Chase Bank

3.5

(4 reviews)

The client service team at this Chase Bank location in Morristown always provide terrific service…read moreand always make me feel like a valued customer. It doesn't matter whether I need their on-site assistance for a simple transaction like a deposit or withdrawal or a more complex transaction like managing my investments or originating a mortgage to help me buy my first home, the associates at Chase Bank in Morristown - from the tellers to the banking products specialists - either know the answer I need or know who to ask to get the answer I need right away. I've never walked out of this branch unsatisfied with the associates' attitude, service, or knowledge of their products.

I went into this Chase to move money from one account to another. Greg helped me and was extremely…read moreprofessional and friendly in assisting me with the transfer even though I had came in slightly frazzled and in gym clothes. I had never entered this location before but was happy with my experience and would definitely recommend.

AAA Central Penn

3.3

(7 reviews)

Terrible customer service today. All I was trying to do was purchase something from their travel…read moresection and they acted like it was too much trouble to take my money. First of all, the check in clerk (a fill-in during a lunch break) was helping the man in front of me. It took forever, and it was obvious that she was going out of her way to find information that he should have brought with him. That in itself was not the problem, though. I can wait my turn. While I was waiting, though, a man walked in and instead of getting in line behind me, walked right over to one of the windows. Apparently, he didn't have his card, but the clerk, who saw that he hadn't even checked in, told him to come over, he'd help him. Then, when the man in front of me was finally finished, I moved up. When I told the clerk what I wanted, her expression and body language made it perfectly clear that she didn't want to process my purchase. Just then another customer entered and she immediately told me I had to wait so she could check in the person behind me because "this will take awhile." REALLY? I just stood there and waited while she helped the man in front of me and another man bypassed check-in entirely, and she doesn't want to make another customer wait while she rings up my purchase??? Unbelievable. Then the regular clerk returned, the fill-in said "oh you're back" and walked away without a word to me and without telling the other clerk what I was waiting for. I've been a Central Penn AAA customer for many years and have never been treated so rudely.

I have never had any problems with AAA Central Penn. I appreciate the services they offer and I'd…read morelike to think that those who have said they had an experience with rude people, perhaps misinterpreted busy answers with rude answers. When I see reviews being extremely critical of a place that has always seemed great to me, i'm sad that they only gave them one chance. if I encountered a rude person I would either assume they were busy, or I'd just brush it off as that person, and not blame the whole companyunless every time I went in there I encountered that person being rude. but, they have always been polite and helpful in my experience over 30-some years. But of course, I don't know the situation so maybe they did encounter one or two people that didn't answer as kindly as they would have liked. The other day I had to call them for roadside service and I was in a hurry and told the dispatcher. I didn't really think it would help because usually most people would say they were in a hurry and probably are, but I was pleasantly surprised at how hard the tow truck driver tried to reach me quickly. It took longer than I expected and he expected, but he got stuck in traffic where a road was unexpectedly closed. I so much appreciated that he kept in touch with me, to let me know why. And I could tell he was frustrated that he couldn't get to me as quickly as he wanted to. So I knew he was trying. This experience was very positive for me, despite the fact that it took a while. But that wasn't the fault of AAA or the tow truck driver. The dispatcher at AAA went out of her way to make my experience a good one.

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Kim L.

9 years ago

I have the pleasure of working with George Blewitt and staff at Keystone State Insurance and it has been a very positive experience. They are always very responsive and easy to work with and have a knowledgeable staff that will always be willing to help you with whatever you need. I would highly recommend them if you are in the market for any type of insurance, auto, home, life, business. read more

John H.

8 years ago

George and the crew at Keystone are all about customer service. I have gladly referred friends and family to them for some years, and they will work quickly to get you the best coverage at the best price. This is customer service that I haven't seen in many years. read more

Carly W.

143

8 years ago

George and his staff work diligently to accommodate customers and find the best quotes. I would highly recommend this company to anyone in the Pennsylvania area looking to save on home/auto/life insurance! read more

Keystone State Insurance - homeinsurance - Updated August 2026

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Tom French - State Farm Insurance Agent

4.6

(11 reviews)

Poor customer service and won't put things in writing. Very dishonest business. Had a great…read morerelationship until I actually had to work with them. Zero trust. Better service with GEICO.

Tom French and his entire team have had my heart and back for decades. All my home and car issues…read morehave been addressed in MORE than a professional way and in truth in a very PERSONAL way time and time again. Example you ask? In early December of this year a Subaru showed me no love by crushing/scraping my MiniCooper while we were both stopped at a light in Talleyville, DE. When the other car turned with me to go south, it took off north in a PA direction and I had to call Police to make a statement. Called State Farm and Tom's team told me what to do and in fact talked me sensibly to take my car to a local business to see if they could do some minimal magic as they had a reputation for doing. If that didn't satisfy me/my car situation, a report would be filed and arbragation process would ensue with any repairs done promptly. Turned out to be just what Dr. Tom had ordered as the scratch that was a mile long was wiped away completely and at NO CHARGE!!!!!!!!!!!!!! Now tell me what other Insurance Agency would help a client to this extent? Love the other guys' commercials, but I have an insurance friend for life.

Traynor Capital Management

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Update: Middle of December I get a letter stating "their focus has changed" and that I am being…read more"asked to engage another accounting firm"... You think? Really? Albero, Kupferman & Associates see the last line of my original review. All others - I'm now at Cornerstone in Newark. One word: Fantastic!

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