I was just amazed last night!!! Went inside instead of driving thru. The drive thru is faster but this was incredible. These kids that run the place were nice and polite and kept it together, even in the face of 1 or 2 complaining adults. There was a gal running the place and she was short handed and VERY organized. The FOOD was great it did not lack a thing. Ill be back!!! thank You so much for being so nice and quick ( a line of 5 in front of me ) and 30 min round trip!! read more

They messed up the order 3 times rude service and added tarter sauce to my sandwich. Also they forgot are biscuits on a 3 meal order. And when I asked for Unsweetened tea they gave me sweetened tea. We were in the drive thru and had to go back twice. Plus they were not crowded at all which made it confusing. read more

Whoever was working the drive thru on 1-25-20 at night was extremely rude... I get it you don't have your dream job but everyone has to start somewhere. Will not be going back after dealing with her. read more

Well I ordered the $5 fill up which is now $5.49 LOL you get what you expect good chicken greasy greasy greasy and biscuit okay and mashed potatoes and gravy and the silly little cookie. There was no ice today you had to ask for it. Okay that's fine. Then after I wanted to wash the grease off my fingers the women's bathroom is out of order. What! Okay so I asked the cashier how do you wash the grease off your fingers with no bathroom can I use the men's? Apparently the sink works in the women's bathroom luckily I didn't have to use the toilet. It will be a long while before I come back here again I told them they need to post their problems on the door as a warning to others...crazy read more

This is the most elegant of dining establishments. The way the juicy chicken comes off the bone into my mouth is just so beautiful, so amazing, so extraordinary that my taste buds have never felt a higher pleasure than this KFC. The team that works there is so wonderful and friendly and fast too. I will be coming here every day for the rest of my life to taste the succulent masterpiece that is KFC. The Little chicken And the crispy colonial are my favorite things to get from the menu especially when they're Nashville hot. read more

Not very happy with my drive through experience. It happens way to often that the guy who took my order & the Lady who was cashier do NOT listen. They are trying to do 2-3 things at once. They mixed up my drink, and they totally screwed up the sauces. Sauces are like salad dressing for chicken tenders, not going to eat them without it. I asked for 3-Honey Mustard & 2-BBQ. Willing to pay extra if needed. I got 4-Ranch & 1-BBQ.... read more

First off, the best food on the face of the planet. For the past month I've been going there at least three to four times a week and the food never seems to disappoint me. On the other hand, the customer service there is some of the worst I've ever seen. Everyone seems like they don't want to be there. They don't greet anyone as they walk in and they make me feel uncomfortable and unwanted. I used to work at a Der Wienerschnitzel and we showed customer service 10 times better than they do. There's not a lot of KFC's left and if they want that one to succeed I would hope the either A: Change the attitude of they're employees or B: Hire new employees. read more

If I could give this KFC a negative 10 I would. I went there last night to buy dinner for my family. I ordered food through the drive thru. It seems like every time I go to this KFC they are out of chicken. They never have what you want. Last night I wanted to add something to my order once I got to the window and was told I couldn't add anything because they were closing. It was 8pm and the drive thru closes at 10pm. There were people in the lobby ordering food and other cars in line ordering as well. This KFC needs new management and really needs training in customer service. I will not go back and give them my business again. read more

The food here is pretty good. The customer service is OK. They can't seem to get the orders right though. 3 times in a row they have messed up my order. I will not be going back here. read more

This place just gives me the creeps. The sanitation and wondering where that meat is from is number one reason I do not trust eating here. Pros Family Meal Options Cons The cleanness in the back .....just thinking Overly Greasy Chicken Small amount of food for price if getting those bargain meals, might as well grab a tv dinner KFCs mistreatment - http://www.kentuckyfriedcruelty.com/ You eating a hormone induced chicken that's life is cut in half what's so great about that for your body or your conscious. KFC is so desperate now days that they sell ice and have $1 sodas.... They use to be good back in the day...but now it's not worth eating for your health or the support of abused animals. read more

right next to the mall, ill go here for convenience but not because its great. i like the chicken strips!

Just a KFC. Isn't great but isn't bad. I know every once in a while I get a KFC craving and it cures that for sure. Some of the items on the menu seem pretty disgusting! read more

First of all three stars for the chicken kfc never seems stop amaze me but this particular store has one of the worst customer services I've ever been to, for that I should give a one star. No greeting on coming even when I pay its like I'm paying my debt that's not good for a business and they don't give suggestions even if I ask them to. read more

I was disappointed to find out they don't sell grilled chicken anymore! I guess hence the word "fried" in their name. On my arrival I was the only person to be waited upon. Got my food quickly, except all the tables were dirty. Not once did I see somebody come out to clean them. The music blared the entire time. Music is great but it should be at a level people can enjoy their meal. When leaving, the line was extremely long & now the garbage is overflowing! Just thinking they now have nowhere to sit or empty their trash. Hmmmmm I will be sure to chose another establishment for lunch. read more

Super friendly people totally took care of me and my order. I really appreciated Sergio super nice and friendly.

The employees (Tammy and Jordan to be specific) were very nice to my family and I. The food was also amazing not to mention. We got our food out to us in a very efficient amount of time. Thank you for the great costumer service :-). read more

Ordered the new flavors of the south BBQ $4.99 and it was so NOT worth it. The cashier (E. 20th st) kept trying to get me to buy other stuff. that just made me cranky. then got the food home and yeah 3 pieces of dry hard inedible meat with a hard as rock biscuit. Couldn't even eat it. read more

I really enjoyed my experience at this restaurant! They are very lenient on what comes with the $5 fill-ups, which I appreciate. I do have to say however, they are a bit skimpy with the biscuits, which are the best part of the meal! They will also let you buy bags of ice, which is useful for those of us who don´t have time for ice-makers! I hope that this location stays open forever, the people there are great! Thanks for the amazing service! read more

Only giving one star because I have to. I went through the drive thru on my lunch, ordered a two piece and a drink, I got to the window and he told me it would be $16. I asked why so much and he read it back to me and had charged me for something totally different. The gentleman couldn't figure out how to change my order, I told him to just cancel it and then type in what I actually ordered. He said for the confusion he would throw in an extra piece of chicken (very nice of him). I got my food and he shut the window, I waited a minute or two till he figured out I was still at the window... He had forgot my drink (lemonade). He filled up a cup and frantically looked around, he then bent down below the counter where I couldn't see him. Came back up putting a lid on my drink. Finally got out of the drive thru and took a nice big gulp of my drink and it was straight syrup. I opened up my food and the "extra" piece of chicken he threw in for me was the size of a chicken nugget! I don't have a KFC where I live so I always try to find one when I work out of town. Such a disappointment. No wonder they are all shutting down read more

Literally the WORST customer service in Chico. I usually get the 5$ fill up, and 90% of the time they forget the cookie, sauces, butter and honey. I can almost guarantee that my order will be wrong. Never going here again. read more

I ordered spicy hot wings and when we got home they weren't spicy - they were regular. It was a disappointment. I called to ask about it and was told I needed to order Nashville hot wings and that they only had one type of hot wings- the breaded regular ones---unless you ordered the Nashville hot wings. I think they should have asked a few more questions- or st least offered me the ones I really wanted if I was willing to drive back over. I'm not sure kids are trained properly in customer service these days. read more

Dankest KFC I have been to in a long time. Definitely one of the best. This is a must visit for all kfc enthusiasts in Chico. 10/10

great tasting food, very fast and awesome customer service! this store has improved in many ways!