Food was good cashier didn't speak English well messed up my order I spoke to her in Spanish she was offended tables were dirty and sticky soda machine was bad ice and soda every where straw wrappers in the soda bottom where ice collects. Manager was on drive thru very busy taking orders. My food was warm not hot and given wrong sauces . Parking is good huge lot McDonald's is behind it. We will go again another time earlier in the day. read more

The food was cold and tasted stale definitely not fresh. I understand it's a convenient spot, but quality and safety matter, and this experience was honestly concerning. I'm not willing to risk getting sick over fast food. On top of that, the workers weren't very friendly, which didn't help the experience. The only positive was that parking was easy, but that's not enough to make up for everything else. I won't be coming back. read more

3 pc meal includes 3 of the smallest pieces of chicken they can find two sides 1 mashed potatoes and gravy and 1 macaroni and cheese and a biscuit for $15 and some change. The chicken has no seasoning "so much for the 11 secret herbs and spices" it's a damn shame..... read more

After spending 6 hrs in the ER on Tuesday evening I decided to grab some food before headed home.. I was going to snag a quesorito and some nacho fries (the staple of Taco Bell). When checking the menu online I was so excited to see KFC has cheese curds, so on impulse I ordered an order of the curds. I pay, get my food and pull around to the lot because I wanted to eat now. I opened my bag and to my surprise the carton on cheese curds had 6 pcs inside. I was like hm maybe they spilled in the bag but nope they did not. $3.29 for 6pc of cheese curds was ridiculous. So I pulled back over to the parking lot and went inside. The young girl came to the counter and I asked her while showing her the contents, this is all the that comes in an order ? And she glances over at the advertisement on the counter and hesitates for a second before she goes uh ya I think so. To my disappointment, I said ok well can I get a refund because I do not want this. This is not worth the price I paid for them. She proceeds to say ya you can come back tomorrow we don't have a manager on shift. (Mind you this was probably 7:30-8 on 1/6). I said the only reason I am in Covington is because I just left the Er. I can't come back tomorrow. I have worked in food service for well over 12 years and never have a worked a shift with no manager and no one authorized to do a refund. I would understand needing a higher up for a $50 refund but for $3.29 is crazy. After I said ok cool, so what's the name of the manager I need to speak to tomorrow !?? the girl in the Dt looks at her and goes here I have my drawer open just give it to her. So they did give me my $3.29 but not after a full run around circle. I was super excited to try the cheese curds, especially because I never typically order from KFC but the opportunity was there. I would also like to mention a separate incident, my husband visited this location probably 3+ weeks ago. He ordered a combo box from the Taco Bell menu and they proceeded to ask him ok what flavor cake do you want? Him thinking it was a part of what he ordered. Just to find out after reviewing the receipt he was charged for the cake that he never asked for but was questioned about while ordering. I seen in a past review someone stated this same issue. To some people $5-6 extra is a lot especially if it wasn't something you actually wanted or ordered. The crew in the evening seems like a bunch of young kids who aren't very aware. I know everything is expensive now days, that's just how it is. But when we are spending money we worked hard for , we expect to get quality food and service. read more

The food is good, but I every time I go in the store to order the service is absolutely horrendous. None of the employees are smiling, enthusiastic, nothing. On top of that, I consistently have to wait at the register for 5 minutes before even being acknowledged to have my order take. read more

Terrible service and food. Spicy tenders were unrecognizable as chicken. Threw $35 meal away. Lemonade was the only thing that was good.

The food is pretty consistent regardless of where you go, however service makes all the difference. I visited the restaurant a little after 5 PM two nights ago. Another patron entered at the same time and we stood in the lobby for almost 5 minutes before someone acknowledge our presence. All of the employees were taking care of drive-through orders. When it was my turn to order, I asked for some thing that was on the menu board. The cashier had to find a more senior team member and together they could not find the item on the POS system. Apparently this item no longer existed on their menu even though it was on the menu board. That's on the store manager and District manager. Find a way to accommodate customers whether they walk in or are at the drive-through. Had I been your mystery shopper doing a QSC inspection this store would have failed from a service standpoint. read more

Watch these guys, they are thieves. I ordered a 16pc chicken meal in the drive thru and when I arrived at the window, they asked what kind of cake I want. Thinking it was a free special with the $59.00 meal, I told them what I wanted. At no point did they inform me it was not part of the meal and I would be charged. When I got home, I noticed they charged me $5.99 for the cake. Watch this crooked KFC/Taco Bell, they are thieves. read more

Went to Taco Bell because my Mom wanted tacos and we ordered 6 quesadillas, 2 hard tacos, new improve fries and my dragon fruit freeze. Made us park which is fine, but after all that waiting come to find out we didn't get our fries so we had to wait again in the Drive thru window just to let them know we didn't get the fries. Which happened to be stale, Really? You don't verify the contents and you give customer stale food. Wth!!! . Waste of time really! The only positive thing was the Dragon fruit freeze which was good! read more

KFC - Dragon Fruit Freeze - Fast Food Near Me - Covington, Washington

This place either never has any of the new food and never gets it or they mess up your order but other than that the overall service from most of the employees is shit and they all seem like they don't want to be there read more

I get it's fast food but KFC is expensive now! You'd think they would have figured out how to provide decent service by now, but that's definitely not the case. I have ZERO idea how this place stays in business. read more

After 18 months this restaurant is still closed inside. Got up to order in the drive thru and a rude employee snaps at you to order. Pull up to pick up order and an employee just dressed in street clothes hands me our drinks then turns her back to us while we wait for the rest of our order. She hands us the rest of the order without saying a word then walks away. Not a thank you or here ya go or anything. Maybe if you don't like people don't work in customer service. Also... they don't carry baked beans anymore just fyi. read more

Even ONE star is too much! It's NOT KFC anymore. Another nationality of folks took it over. The chicken is HARD AS A ROCK! It's NOT KFC anymore, guess they paid for the name only. No cookie in the 2-piece box of chicken. Did I mention the chicken is HARD AS A ROCK!! Won't be going back there anytime soon - NO WAY!!! read more

Just went through the drive-through because I'm a disabled combat veteran gave my order he tried to change my order I told him no this is the order I want and he started cussing at me when I pulled up to the window and asked his name or for management he said he was manager and his name was Mr. jackass don't think I'll go see Mr. Jackass again in the Covington KFC Taco Bell ever again If I'm gonna be cussed at and disrespected like that from a Mr. Jackass . Don't really recommend anyone to go there ever again read more

Just don't do it. Not only are they horrible during the lunch rush, but if you try to DoorDash/grub hub an order they cancel it! Even when there's more then an hour before closing! RUDE!! read more

Just finished eating at Chick fil a across the street and realized how good this KFC chicken tastes. Chick fil a was awesome but then it could not top the KFC next door. What a surreal experience... how many times did you come to a restaurant and decided to review its competition. So if I want a clean fast food dining experience, I would come to chick fil a but if I want just good old chicken dinner. I go to this KFC. And who are these crazy ppl gave this low review? You need to get your taste bud checked out. Peace! read more

Lady was singing while I was looking at the Menu wouldn't have been big deal if she sounded good at all asked for no pickles got extra pickles gross read more

10:45 PM heading home from work use the drive-through at KFC/taco Bell ! Covington way covington Kimberly if you see Kimberly in this drive-through give her a high five read more

Was treated very rudely through the Drive through. Didn't get the order correct on both drinks and food. This will be the last time I go to this location. read more

Placed an order with doordash through app. Order confirmed and 5 min later is canceled and statwd restaurant is closed. That can't be true since yall close at 11:30. Horrible customer service. Hope you close for lack of business. read more

I Ordered a Famous Bowl which consists of Chicken, Corn, Mash potatoes & gravy. I got home to eat my bowl and all there was was chicken corn and gravy. No mash potatoes! Unbelievable! It's not first I've had problems with that store. I called to let them know what happened but they don't answer the phone! They just lost a customer. read more

Food was good. I love their mashed potatoes. The reason for reduced stars is because they just throw plastic utensils into your order. This is wasteful and illegal. There is no reason for plastic utensils when I'm going home with the food. read more

The staff is very rude. I used to work in customer service/restaurants, and it is important to acknowledge the customer when they enter. If they are busy, it is important to say, "Hello! We'll be with you in just a moment!", and then seek out someone to attend to the customer. They just stare and turn their backs on customers when they come in. They don't say say, "hello", and just overall very unpleasant. They are also very sloppy with food handling and presentation. read more

Ordered Nashville chicken and got it with no nashville sauce on it... this is the 3rd time this has happened? I dont have time to go back cause im on a tight schedule. I just dont get it. Also the portions are inconsistent..today i got the smallest pieces ever which is very frustrating. read more

I am standing at the order counter at 10:07 on a Saturday. I was told, along with 4 other customers that their system (register) is down and it will be a few more minutes before they can accept payment for an order. No, can I get you something to drink, on the house, for the inconvenience or a way of saying thank you for waiting? Nope. 2 of the waiting customers have now left. I bring this up because exactly one week ago, at this same time, I stopped by. It was 10:05 and the manager, (same person that is dealing poorly with the system failure) was just unlocking the door. He was nice and opened the door for us and said he'd be right with us. So we walked in and went to the counter. A minute later he breezed past the register and told us again he'd be right with us. Another minute later he appeared again and once again said he'd be right with us. 2 minutes later he appeared for the final time. He was taking one order from the drive through while filing another and again said he'd be right with us. What? How much more obvious do they need to be that they don't want my business. I am all for giving establishments a second chance, but this ain't baseball, no 3 strikes. 2 misses and you are out. Update - at 10:20 my wife approached the counter and asked if we could get our drinks and give them an "IOU". After considering it, he agreed. I would give them a star back but I decided against it since I have to return and pay them. read more

This is a great Taco Bell/KFC combo. The service was fast friendly and accurate. The portions were actually how it looked in the pictures. The restaurant and bathrooms were clean. Great place to stop if u are in a hurry or need a break from the road. Overall really nice. read more

Went through the drive thru tonight and picked up a bucket of 16 pieces of chicken. When I received my bucket I thought it seemed small to fit 16 pieces so I counted when I got home and was shorted 6 pieces. I promptly called and asked to speak with a manager (Dean) and was told my options were that I had to return for the chicken but I would be waiting at least 20 minutes for my chicken or return the next day and then hung up on. This is completely their fault and this is not the first time this has happened at this location. If you buy here make sure you count how much you have before leaving. Alice was completely rude and inapo read more

I went to KFC in Covington, WA to buy a bucket of chicken - Wednesday around 6pm, August 28. I was no they didn't have enough chicken to do a bucket!!! What, a business that sells chicken had NO CHICKEN???!!!! This isn't the first time this has happened. About a month ago I called to order ahead of time, so I didn't have to wait. The response I got was -"well, what were you looking for?" "I want a bucket of chicken with a meal" "well we don't have enough chicken to fill that order. Sorry about that." Hmmmm... what the heck? I think I need a new KFC - or maybe try Chick-fil-A that is right across the street! read more

My son wasn't given the mashed potatoes and gravy that was supposed to come with his meal. I didn't get the wedges that were supposed to come with my meal. We weren't given our receipts, either. I tried calling. It rang 20 times with no one answering. I've already called corporate. We won't waste our time or money at this restaurant again. read more

This KFC is awful!! 4 times in past month and they always say they are out it chicken and only serve Taco Bell ...KFC closes at 10pm one time I came at 7:45pm one time 9pm, another 840pm and one time 930pm. They claim that if KFC closes within 3 hours they don't need to serve the shut off dryers at 730pm and it's insane!! If you close at 10 but really are closed at 730 what exactly is the point of being open until 10?? Worst management EVER read more

I went to KFC after having gone to Ezell's and ordering 4 chicken breasts only to get something else. I placed the exact same order at KFC and got: 4 chicken breasts. So, I'm guessing it's not too hard a request to fulfill. KFC isn't great chicken. I don't honestly know what is any more than great coffee. And if I'm eating at KFC or Ezell's that oughta tell you just how picky I am in the first place. Simple request. Give me what I ask for, or tell me you can't, or you have a policy or whatever. Your business. Your rules. As long as they're equal opportunity, I don't have a problem with it. KFC gave me what Ezell's didn't. That's why they got 4 stars and Ezell's got 2. And why they're more likely to (continue to) get my business. read more

WARNING YOU DO NOT GET WHAT YOU PAY FOR. I have never been to a fast food restaurant that skimps like this KFC. You have to constantly remind them to give you the included cookie, or ask them to go low on ice, because they literally fill the ice to the brim of the cup to save money on soda, their so cheap, just recently I got a famous bowl(aka gravy bowl), there was no corn and there was more gravy than potato, seriously like wtf. it's disgraceful to this food chain. CORPORATE/DISTRICT-MANAGER MUST COME IN AND REORGANIZE MANAGEMENT. read more

The women's bathroom was filthy and no toilet paper to boot. The staff member, when I mentioned the bathroom, appeared to listen to my concerns,then returned to speaking with her co-workers. I'm pretty sure they did not take care of the issue. I'm fairly certain the bathroom cannot possibly be checked very often. I'm awarding a second star simply because I was taken care of promptly. read more

Food was great. Atama and Marty are great employees. They provided excellent customer service

KFC said they ran out of chicken the other day. I've been drowning myself in church's chicken ever since. Best decision I've made since I bought a fleshlight. Don't give in to the box!! read more

I called ahead for my grilled chicken to be ready, still had to wait 10 min for potatoe wedges. There was a pool of 1/4 inch of oil in the bucket of chicken. Poor product & bad service! read more

KFC has always been overpriced, and still is if you don't have a coupon. Their chicken at this location is properly cooked and tastes better than grocery store chicken read more

Best kfc taco bell I have been to so far. Great team, great food, and clean Very well ran facility read more

Worst chicken from KFC ever! Soggy not crispy when i asked for crispy it was completely soggy and i order a 3 piece with all legs but got 1 leg 1 breast and for my 3rd piece of suppose to be crispy whhite meat was a single buffalo chicken strip which was just disgusting. Im highly disappointed i love kfc and ill not go back to this location which i never yelp but i had such a huge craving and got nothing of what i wanted. read more

Waited 1 hour for a simple order of a 20 piece chicken meal at KFC in Covington, Washington on 10/13/13. Ordered 1/2 original and 1/2 grilled. Server said it would take 20 minutes because they didn't have any white chicken. after 1/2 hour, I went up to the window and asked about my order. I was told they were bagging it and it would be right out. When I got my order, it was all original with no grilled. I asked why? Manager told me that the grilled chicken they prepared was burnt so he didn't want to sell that to me. So what? They just decided to change my order without even asking me? Manager said he would cook some more grilled but it would take another 13 minutes. I was furious. I wasn't even offered anything extra for the mix up. The staff that was working on that night during the 7 to 8 pm hour should not be in a customer service business. Will think twice before going back to that store. Very unsatisfied customer. read more