Ordered online went to pick up order door was locked asked for silverware and llates and they told us they couldnt help us they where to busy no butter for the biscuits or napkins and 2 forks for a family meal read more

Gross old food. My son's Mac n cheese was brown & crusty. Chicken was dry and soda tasted like seltzer. Never again. Any other state they would be embarrassed to serve thus food read more

" This KFC is a SCAM! I ordered food through online I ordered a family meal was missing a lot of items of my order, 6 pieces of chicken tenders, 1 large Mac and cheese, and 2 biscuit and they proceeded to tell me that don't have my name order all day and keep telling me that I never ordered from their location( Essex Junction) They're been lying to me I have the order number, receipt and confirmation email order number but they still denied it. The customer service is horrible a male and female hung up on me after trying to solve this issue. Nobody was any help and they are scamming and not taking accountability for their poor mistakes and lack of resolution" read more

The manager is disrespectful and she kicking people out and yelling at the coworkers I work here and I see it and the meals is not fully cook read more

they don't wear gloves a lot talk instead of customer service stalled on my order nobody was in line or waiting for food during my wait this was very disrespectful and frustrating and my fries were very cold and crispy burnt read more

This was the third time I went at 5p and they did not have any biscuits ready? I can see at 7 or 8 they close at 10. The girl at the drive thru repeated my order and she forgot my drink she told me that I did order a drink and it was clearly on my receipt. I m going to have to learn to make the biscuits because I can't deal with the poor service. One full star is generous read more

Terrible service, food not ready on time. Waited 45 minutes before leaving. Absolutely ridiculous and this location will not last

Ordered food through the online app on 7/2/2024. The app told us that the order was accepted and that the food would be created. Upon arriving the line outside was into the street and taking up the center turning lane. I had to wait 45 minutes prior to even being able to pull into the parking lot. Cars were side by side waiting in line to go through the drive through. While waiting, I consistently checked the app on my phone, it said the food was prepping, and then moved onto cooking, and then my order was completed. When I arrived at the drive through order window, I was informed by the single employee working that the online orders were turned off and there was no way she could complete my order unless I wanted to order my food again and would have to pay for it a second time. The worker was clearly stressed and overwhelmed. I advised that I was not interested in playing for my $45 order twice and asked how to receive a refund for the food I had already ordered. The employee went over a process that included calling their corporate, filing a report, and requesting a refund, and so after approximately 50 more minutes, I had filed my report and was told, I would receive a full refund in a week or so once approved at a higher level. Its now 7/18/2024 and I have not received a call, a refund or anything else, I am going to call up the corporate number again and see what I can do at this point. The location was dirty, much of the exterior of the building was run down and left me wondering if this was just under poor management. They clearly have enough people interested in their location but only a single employee working and no notification that their app is down, that they cant directly refund an order they didn't complete despite their app saying the order was completed. Overall a letdown and I would not recommend anyone go here and will not be going there again myself. read more

Just reopened after being closed for months because of staffing issues and apparently complaints. While they appear to have fixed the staffing issue, they haven't fixed the staff. Drive thru employee was just plain rude. I had prepaid thru the app. After my interaction with the employee, told them to trash the order. Went down the street to McDonalds. They were happy to serve me. read more

Our order was incorrect and the chicken was cold and tough. What the heck happened to the Colonel's Secret Recipe Extra Crispy? The breading was thin and blah. Certainly not crispy and delicious. HUGE disappointment. read more

This has got to be, not only the worst-run chicken joint ever--it may be the worst-run business of any kind that I have ever encountered. If the on-site signage can be believed (all the online info is wrong), it is only open from 10:30 a.m. until noon, but in fact it isn't even open then, that I can tell. The last time I went when it was actually open for business, the 8-piece chicken bucket I ordered was horrendous; the biscuits were smushed in with the chicken pieces, the chicken coating was coming off, and the employees looked like they had an average IQ of 80. It is the ONLY chicken joint in the metropolitan area, and should be a gold mine, but is a total dumpster fire. Please, someone, open a competent fried-chicken franchise in the Burlington area! read more

I'm done with this KFC. The service is always horrible with them constantly screwing up my order- and now their meat is bad. Are you kidding me? This was the chicken I was served in my sandwich. Disgusting. read more

KFC - Bad meat. - Fast Food Near Me - Essex Junction, Vermont

The chicken was dry. It appeared over cooked. I paid $65 for my order. Definitely not worth what I paid!

Took an hour to get 5 nuggets... someone came in after us and waited 15 minutes to order then was refused service because they were closed also lost one of our orders this kfc sucks I'm a waitress and I can get a drink app and meal out in less time than that read more

We were excited to go here. As it's been closed every time we've gone down near Essex we live an hour away. My husband and I were down there and decided we'd run over and see if they were open yet. We understand they're understaffed we read the Interview online. We waited in the drive-through for a half an hour plus an extra six minutes because we wanted to 16 piece meal to take home to the kids. We really didn't mind the staff was kind. The lady at the window was very nice unfortunately when we got home, which like I said is an hour drive. We had to reheat the food of course no problem. But the problem is all the chicken was severely overcooked almost burnt every piece. There is no excuse for that. We spent $72. I want my money back. We will not go there again. read more

waited 10 minutes in an won't drive through to get my food which wasn't even what I ordered and then they forgot my drink and it took them another 5 minutes to get one fountain drink. Never had worse service than this cashier was so rude. I never review restaurants but feel I had to for this. read more

just visited for the first time since they re-opened. Went through the drive-thru and have NEVER in my life been treated so rudely. The staff member kept correcting me because I didn't order by the number. Her tone was not to be believed. When I politely told her she was being rude to me, she promptly denied it and told me to leave, which I promptly did. I will never return oto this restaurant. Management needs to pay attention! read more

The food was delicious as always and fast prepared. The cashier was so considerate she even said "It will take a minute... is that ok??!" I was a little confused a nervous but I thought she was nice. The patrons were kind of odd to be honest. I was eating my food inside but then three of the the people at the table across from me started making dead eye contact with me for about a minute. Very confused and uncomfortable. Ate at home. 3/5 read more

Drive through only. Tried to walk through because we took a bus to get there and the lady in there ghosted us. Pretended we weren't there. Terrible service. read more

it's not worth going here to eat unless you plan on going through the Drive through or doing a Mobile order or door dash, because they prioritize door dash/mobile order and push back your order, which can cause you to wait over an hour for your food read more

Let me start this by saying that I love kentucky fried chicken. In order to open the bathroom door, you have to sort of jiggle the handle a bit. Once I got in there, there was another man using the single urinal, so I decided to patiently wait outside. Once I returned to the bathroom (Again, had to do the jiggle maneuver) The man was still in there, but now he was washing his hands. Now, I come from the generation of the "One at a time" bathroom policy, so I was really waiting on this guy. I once again chose to go back and wait outside the bathroom. Once the man finally left (he really took his time) he gave me an odd look. I thought this was quite rude because at the very least I was trying to respect, not just my privacy, but his as well. Once I finally got my self adjusted in the bathroom I noticed I could really smell the herbs and spices- the bathroom must share a vent with the kitchen or something. After using the urinal, I went to flush it- and I noticed something. The flow of the flush ran in a counter clockwise direction. Water typically drains in a clockwise direction in the northern hemisphere, not counter. I thought this was quite odd but I decided to not make a big deal about it. I then went to wash my hands. The area where you press your hand on the soap dispenser was quite small, kind of hard to press. Once I actually got some soap out if it, I noticed it had a very chalky consistency, not anything like your typical hand soap. I then started to realize why the other man took so long. After I left the restroom I found a penny on the floor and picked it up. I saw it was from 1985 (back then pennies were 95% copper, todays pennies are mostly zinc) And given the dramatic increase in copper prices, I put it in my pocket. I went over to the counter to show the woman the penny I found, and told her that its actually worth more than 1 cent because of the copper makeup. She corrected me by saying the 95% copper makeup is only in pennies prior to 1983, not 1985. I googled it, and she was right. Even though she was correct, as a customer I don't like to be corrected. I felt embarrassed. At that point I decided that the backwards draining in the bathroom may have not been such a small issue after all, so I decided to ask her about it. I told her that the counter clockwise draining direction only happens in places like Austrailia. She pretended to have no idea what I was talking about. Will I return? I mean, probably, but maybe not as soon as I otherwise would have. read more

I love KFC BUT the portioning is way off and overly priced. It's very expensive to feed a family, but it's delicious.

I'd give this place no stars if I could. I was not able to order online, so we went to the restaurant and waited in the drive through lane for more than 20 minutes, because we couldn't go inside. When we finally got to order, we were told that they had no chicken, and it would be at least 30 minutes before more chicken would be ready. When we said we wanted a bucket, they said it would be 15 more minutes on top of the 30 minutes quoted. She said, and I quote: "We can't serve you anything chicken right now". Well, a restaurant that serves chicken only and has no chicken shouldn't even be open. I love KFC as a treat, but it's not worth it to come here. We tried one other time, they were closed, even though the website said they were open. I get it, Covid and supply chain issues and no help, but why open if you can't provide the service your customers want? There were probably at least 6 cars in front of us, and 2 more behind us. I would imagine at least some of them were as frustrated as we were. Disappointing. We won't be back. read more

Very dirty. Very rude. The food is decent, it's what you expect from KFC but the employees are just so rude and seem to hate their jobs. I tried hard to like this place because I love KFC but unfortunately this branch is just pretty bad. It looks old and outdated. The only good thing is that it's easy to get to and easy to park at. 3/10. Only go if you really need a KFC read more

I am a kind and respectful person at least that is what I have been told. Well, today I experienced poor service from the rudest restaurant manager that I have experienced in some time. I will never go back to this rude and bias KFC again. The manager was rude and disrespectful. She was unwilling to correct a mistake with the order made by a restaurant representative. She would not speak with me directly and then proceeded to direct her staff to tell me she was busy. She was unwilling to give me the contact information where I could lodge my complaint. She acted as if she did not have any of the information I was requesting. I guess good service is hard to find. The restaurant representative who made the mistake was regretful and kind. I wish the manager had been respectful to this customer. read more

Sad, sad, sad!! The KFC of my youth is clearly gone!! Dehydrated stale over cooked chicken whose shelf life clearly expired yesterday! Nasty mashed potatoes, gelatinous gravy, cold biscuit!! If I worked at this restaurant I'd be ashamed to serve this food to the public! They clearly are not! It needs to be closed down as a health risk! read more

Remember when KFC was a good restaurant to eat at? Now it is instant potatoes, salty chicken and sugar beans. I remember KFC as really good chicken but a lot has changed. The salt level in the chicken may cause a heart attack, the eleven herbs and spices are now one... Salt. Please bring back the original Kentucky Fried Chicken that I knew and loved. read more

I love this place and my family eats there often when we don't want to cook or get some other take out. I know its fast food, but it's fantastic. We went there today to get food to bring home, and the lady working on the register was very nice. I didn't catch her name, but we were there on 1/1/2020 around 5:30. In fact, most of the time that we go there she is there and always makes it a good experience. As well as that, the place just got reworked so the other review saying it is nasty and dirty in there are no longer true. It looks a lot better in there and looks more like a restaurant. read more

This place is beyond horrible. We ordered our food and then had to wait at least 15 min for our warm food. Which when received it we were still waiting on 2 biscuits and I didn't get any silverware to eat my mashed potatoes and gravy. Like an I supposed to lick my cold potatoes out of the container? Oh by the way we have been here for 45 min and I still have not gotten my biscuits and I'm done with my food. Not to mention all of the staff all have attitudes that are completely rude and bitchy. I will never come back here again. This is 100% unacceptable and totally unprofessional! And 50 minutes later I finally got my biscuits! read more

KFC lists their closing time tonight as 10 pm. Drove all the way out to Essex at 7 pm and the place was closed.

At 11:32 am my hubs who had just experienced 2 teeth extractions the day before asked me to pick up some taters and gravy and I was fully prepared for the worst experience and WOH, was I assuming the worst and WOW, I was off! ALIYA was AMAZEBALLZ! The service and the food was really great and so much better than expected! I hope to see Aliya at the Vermont Comedy Club sometime because she is both welcoming and FUNNY! Way to go y'all. read more

Game night with my adult kids and my grandkids. I bought 2 large buckets of chicken and many sides. The chicken was an embarrassment. Actually made me angry. Many pieces were very dehydrated and shrunk and dried out. They sat too long in the restaurant's serving dish. These pieces should have been thrown out, instead the server scoops up all these ruined pieces and placed then in one of my buckets. When I got to my daughters house we were all expecting plumb, juicy chicken. Only a few pieces we worthy. I wanted to drive back and complain and show these dehydrated pieces to get some sort of credit. I decided to wait until next day so that i wouldn't miss the game. The next day my complaint with constructive criticism fell on deaf uncaring ears. No refund. The guy made me fell that i was wasting his time. Next time i ihorder buckers i will go inside and watch as they place the pieces in the bucket. read more

Came to the Essex location at 8:40p and asked for pot pies. The man said they were not going to make more, that they take 20 min and he didn't want to... Even though there was time before closing. This is rude and terrible service... Not going above and beyond for the customer. Poor service. read more

The cashier looked like she was on meth and struggle with being able to hear plain English. I rarely crave fried chicken but I doubt I will be back anytime soon. My two piece (white meat) meal cost near $10 and though it was a meal, my drink cost another $1.79. I realize that's a corporate thing, but I'm just saying there are about a million better places to eat. read more

Best fast food in Vermont. Great staff, location, management, and employees. Get yourself a $5 box and I guarantee you will not leave unsatisfied, I've been dozens of times and have yet to be disappointed. read more

Went through the drive thru and was not impressed. Drive thru women was very rude and rushed our order. I ordered a small mac&cheese and was shocked by how small this was. I will not be returning to ANY kfc location. read more

Sold me items they did not have in the store. Asked to have condiments and did not get them. We're very rude and mean to the other customers there. We had a nice lady who was trying to make do with what she had but others were rushing customers and getting mad. Don't plan on going again read more

worst kfc ever. girls are just nasty and mean, i usually spend $80.00 a meal but when people who work there cant say anything but fuc* we got 60 dollars worth of food for 80 dollars and almost everything wrong. how do you ask for bucket and get only legs and thighs? its not something i want my kids to see when they swear at the counter! this is a disgrace to all kfc. they also do not honor any deal and yes ive complained to corporate and we were suppose to have it worked out but when i showed up to get food credited to me the store said they didnt know about it and charged me anyway. worst service evvveeerrrrrr that was months ago, and still i was stupid and tried to call with a question, cus i like the food. and they told me they didnt hve fuc***ing wings. i mean hello who runs the place. i will get dominos pizza. at least they gave respect! read more

The store on Pearl St in Essex is the worst. Every time I go there, they mess up the order, and don't seem concerned when notified. I won't be going back again. read more

How inept do you have to be to leave things out of a takeout order when there are NO other customers in the place? Stopped in for some takeout $36.00 worth! on Sunday afternoon July 16, 2017. got home found no potato wedges or cole slaw! To make things worse the biscuits were old and gross. Boo to you kfc! read more