No Pride... I used to think it was teenagers that made fast food restaurants sub par, but I am rethinking my perspective after today's visit to a KFC in Edwardsville IL. This establishment was ran by a Baby Boomers (1946-1964), a Gen Xer (1965-1980), and two Gen Z's (1997-2012) As I was leaving the Lowe's headed to Chic-fil-a I spotted a KFC and decided the classic original recipe would be a great lunch. When I entered the lobby I noticed it was clean and modern with no customers. I ordered the 4 piece with great excitement and had to repeat my order several times for the cashier who seemed surprised to see a dime in customer. She was clearly preoccupied with the DoorDash order she was trying to get ready, and it was taking all she could muster. She may have just been having a bad day. She should not have to work at her age, but that's a rant for another platform. When the food and drink came out, they looked old and abandoned. The sweet tea was tan water, the Potatoes and gravy had been nuked, and the chicken was over cooked and had been left out for a couple hours. I threw two pieces of chicken away and left. The whole experience was a disappointment. Move over LJS and make room in the fast food grave yard. KFC will be joining you soon. Should have gone to Chic-fil-a. read more

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Drive thru order was incorrect. First, had to shout at the speaker to get help, then waited at the window a good bit for someone to take my money and give me my order. I ordered a Crispy Chicken Sandwich. What I got was SPICY!!!! Had to throw away the bun and wipe the sauce off and it still burned my mouth. They also did not give me napkins or a fork for my mashed potatoes. This is not the first time my order has been wrong. It is one of many. read more

3/21/26 just left KFC. I asked about the 20 wing special that was advertised on TV. responce we don't have it. Ok then can I buy just 12 wings ? $16.xx then I'll just hace the 12 piece with 2 sides ( listed on sign by drive tru for $15.49 . less tax. responce we don't have that. But it's listed on the sign right here . responce I don't care what the sign says we don't have that. Sir DO YOU WANT THE WINGS !!! I would like someone with a better attitude. responce you get a better attitude. If the sign says 12 piece with side and med. drink how can it not be honored? a rating of not good is far above by true rating read more

Whom ever owns this business need's to completely power wash inside and out. Has to be the filthiest place I have seen. Went there today 10:50am and waited for someone to open (said 10:30) and then no one waited on us. Which was Good as we looked in back area and had the nastiest floor I have ever seen. Can not believe it passes health inspection!!!! read more

I come to this KFC from time to time and it gets no better. The interior of the restaurant was remodeled in the last few years, but it is filthy. Every window is smeared with dirt, the floor is covered in dirt and all of the tables are dirty. Today, I went in to try the new BBQ chicken sandwich. I saw good reviews and thought while I was running errands I would give it a try. I placed my order at the counter. The lady taking my order is always very friendly. That's the good. Here is the bad. The lady taking my order told me they were out of the cheese that comes on their brand new sandwich...she offered shredded cheese as a replacement. Fine. Their soda machine in the lobby was not putting out ice. She got me a cup of ice from the drive through. My order was ready pretty quickly, mostly because the lady that took my order also made my order. The fries were barely warm. The sandwich looked OK, but looks are deceiving. The chicken was not even warm, the bacon was mad floppy, and the BBQ sauce was pouring off the sandwich. This caused the bottom bun to disintegrate. Slight rewind, when I got my drink, I grabbed a handful of napkins. When the lady handed me the tray with my meal on it, she put napkins on the tray. At first I felt bad about the napkins I picked up, but later I wondered if I would need more, or maybe just a shower. The sandwich had little flavor beyond the BBQ sauce. The only reason I come here is it is near other stores I shop at. There are a ton of dining options in this area and I really don't know how this KFC stays open. read more

KFC - Cold fries - Chicken Wings Near Me - Glen Carbon, Illinois

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The Glen Carbon Kentucky Fried Chicken advertises 8-Piece Wing deals then cuts the wings in half and counts the flats as 4 of the pieces. There 8-piece Bucket is all thighs and drumsticks. No chicken breasts or wings, as advertised. The establishment practices "bait and switch" advertising. I would not recommend ordering from this KFC. read more

Waited in line for drive through for 35 minutes (there were 6 cars ahead of me) only to be told at the speaker that they were "totally out of chicken ". Really? But that's all you sell! It's in the name! I was informed that I could order, pay, and wait a half hour for chicken. Went home empty handed. Won't be going back. read more

The food is good but the service for the drive-thru is spotty. My husband ordered the 12 pc. Tenders Family Fill Up which comes with 12 Extra Crispy™ Tenders, 2 Large Mashed Potatoes and Gravy, a Large Cole Slaw, 4 biscuits, and 4 dipping sauces. The Family Fill Up cost $20.00 What he got was 12 pc. Tenders Meal which comes with 12 Extra Crispy™ Tenders, 2 large sides of your choice, and 4 biscuits12 Extra Crispy™ Tenders, 2 large sides of your choice, and 4 biscuits. The Tenders Meal cost $21.49. This was at least the third time this has happened in the past three months. The first two time, I caught it as the total was higher than expected. Tonight my husband did the pick-up and didn't notice the substitution and overcharge. So if you go to the Edwardsville store, double check they actually gave you what you asked for at the correct price. read more

Line at the drive thru was pretty long, so I parked and walked inside to order. The person who took my order was nice and friendly, but the manger who's name he did not give me was it as pleasant. He told me walk ins are for pick up only, I explained that the line was long and I figure ordering in person would be quicker. He then told me well you can't dine here, which I didn't plan on anyways. Then when I did get my food, it was tossed on the counter by that same manager and he walked away. I didn't get a thank you, a have a nice day, or a thanks we hope to see you again. Had I known this was the treatment id receive, I would have chosen a different spot for lunch. Oh yea, my food was NOT hot or fresh, but I was already home by that time and didn't wanna return to see that petty guy. read more

Not as good as Popeyes , but at least the staff treat you with respect .... Unlike Popeyes .

Ordered food in drive through and got exactly what I expected. Employee was nice. Have never had an issue here before. It's hilarious the amount of 1 star reviews from all these Karen and chads. The entitlement is out of control. read more

No words can describe how nasty this location is. Who could eat chicken laying in grease! What happened to the world of fast food. No pride and no management oversight. When I grew up we had pride and cared about customer service and quality. read more

KFC - Nastiness - Chicken Wings Near Me - Glen Carbon, Illinois

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On September 23, 2022 I arrived at the Edwardsville, Illinois store at 10:30 am (the stated open time listed on the door). Both the inner door and outer door were locked and no one was moving around inside the building. After waiting 15 minutes (now 10:45 am), I thought that maybe the drive-thru option may be a better choice. I was told through the drive thru speaker that the store was not presently open and to try back in 10-15 minutes. At that time I returned to the parking lot to wait. At 11:05, I observed a car enter the drive thru lane and place an order. Mind you, the doors to the store were still locked. Like the lemming that I have become, I followed the first car into the drive thru lane. When asked for my order, I asked for two chicken pot pies, two biscuits, an order of fries, an order of mac and cheese and a large tea. I was informed that pot pies were not being made that day and did I want something else. I ordered some chicken strips and gladly paid for my meal. Upon returning home, my order was exactly as I had requested. I apparently needed to ask for catsup, any kind of dipping sauce, butter/jelly, a spoon and/or napkins. Obviously my mistake!! read more

So, I went there tonight for their amazing mashed potatoes. I had to make a pit stop at the restroom. Well, ummm, a sign on the men's said it was out of order and a sign on the ladies said to knock! What the heck is going on here?? I then got in line to order and overheard the gentleman waiting for his order....out of mashed potatoes!! What?! How are you out of mashed potatoes on a Tuesday at 7:20pm at KFC?!?! Oh, and they didn't even tell this man that when he ordered. He asked if they could make more. NOPE! See ya! read more

I went inside because of the drive through line at 5:10, and left with my food at 5:40. When I got home, the chicken was coming apart and the fries were cold. The cashier did give me a free soda right after I finished ordering, but I couldn't finish my meal. While I've never gotten chicken like this from this location, the temperature of the food has been very inconsistent. I understand that this location may be understaffed, but there should be some level of quality control. This may be the last time I visit that location. read more

Place a large online order on 2/5 for pickup on 2/6. When arrived at the set pickup time. They had not even started on the order. I had employees waiting on their lunch. Seem like the manager had not check her email for the order all day. Will not be back!!!! read more

I've always liked KFC, but today's experience stood out. The biscuits I ordered were a little delayed, and there was a slight confusion with the order. But the lady who took our order gave us five cookies for free to make up for the issue. I really appreciated KFC doing something to make up for a flaw. Most fast food restaurants don't do that. It shows a good restaurant when they put the customer first. read more

Cold food, small portions, flat soda and the sandwich bun was hard. Not even editable. Lesson learned. Never again.

They were extremely rude when I ordered. She kept talking back to me sarcastically when I asked simple questions about the menu. It felt like she was poking fun at me for asking. She made sure to remind me that they close in 30 minutes multiple times. Not the way to treat a customer. read more

So i went to buy some food from kfc and at a 845 pm i was in the drive thru waiting to be helped. The all the of sudden they shut the light offs to the menu and they didnt respond to verbal talking. Thanks oh your closing time is 900 pm read more

Smallest chicken in the world. Biscuits are bigger than the chicken. I guess the $20 bucket did not include adult chicken parts. read more

KFC - Chicken Wings Near Me - Glen Carbon, Illinois

Disgusting and over priced. Plus i know too much about KFC's business practices to ever want to eat at one again!

Fast fresh fried chicken friendly service! Still the only place to get fried chicken in E'ville & Glen Carbon IL.

Took our 40.00 but could care less it took over 30 minutes. People came after us and received their orders lol looked like more than we ordered. Will never ever frequent this place again. read more

The KFC in Glen Carbon is GREAT! We had a group of 20 people coming over & they requested KFC. We had some coupons and placed the order. I explained they could put chicken in an aluminum pan, instead of the buckets. They had it ready within 20 minutes. Everything was PERFECT! They had all the Original Recipe in one aluminum pan and the Extra Crispy in another. It all was hot & the chicken was NOT Greasy! All the sides were delicious, too! Thank you KFC in Glen Carbon! read more

KFC - Chicken Wings Near Me - Glen Carbon, Illinois

Friendly employees that work quickly, have not had an order botched yet. Food is what you would expect, I had a stringly bbq sandwich once but otherwise it is good. read more

best food literally ever. mashed potatoes slap. you guys got the best biscuits in the land. i do be eating a whole weeks of calorie intake here tho. read more

received very fast service and the food was good. The new rotisserie chicken is excellent and I will be recommending that my friends and family all try this product at this location! read more

i know it was the drive thru, but it was AWFUL! dismissive young employee who not only tried to overcharge me by $20.00, but admitted she hadn't even entered my order. she then didn't make sure everything I had asked for was in the bag, was annoyed to provide napkins and additional sauce and practically threw the bag out of the window. when I called to complain that all the items weren't included (had a receipt) and asked for a manager she answered the phone and said she WAS the manager. maybe they're just that desperate. at any rate, we won't be back... read more