In this area of Lake Orion there's not many options for fried chicken. I'm glad this KFC exists so you can pick up a bucket of Colonel's chicken. Something about the gravy that comes with the mashed potatoes that no one else can duplicate. read more

Might be just okay if they would deliver what you order. Last 2 times they didn't deliver my whole order. What they did deliver was not so good the biscuit was so bad you could use it as a hockey puck... and when I called to tell them the first person I spoke with was nice. But because I told her I was disabled and couldn't come to get it she put the manager on the phone. He. Was so rude and said he put the chicken in the box himself . Then accused me of calling him names. Not true at all and hung up on me. To say the least I wasn't a happy camper. No more for me at the lake Orion mi Kfc..you couldn't give it to me. read more

It's been 5 times now that I have gone through the drive through to hear the same story about we only have 1 fryer and either they are out of chicken or it will be a 30 - 40 minute wait. Here a novel idea.......BUY ANOTHER FRYER!!!!!! Let me repeat so you can hear....BUY ANOTHER FRYER!!!! I will make sure everyone that I talk to understands that it is a crap shoot if you decide to come to this restaurant read more

We went through the drive through when they first opened and the girl on the speaker kindly explained that not everything was ready to go and her computer was slow to start up. We placed our order anyway and she had us pull up. We waited about 5 minutes for some delicious chicken littles and fries. Great service and great food! read more

We went through the drive thru, ordered and paid. They asked us to move up to wait on our food and forgot about us for 35 minutes. We went BACK to the drive thru window and they we really nasty about the whole situation and never apologized. I honestly don't know how they are still open with this kind if service. Sad part is it was the manager we dealt with. read more

Bad management!! Went to pick up online order and doors were locked. I had to wait in line at drive through to pick up order.

Waited about 10 minutes to order (no big deal) but then she finally started to take our order and after the first part she snapped because she wasn't ready or at the computer (okay then why start the order?) as I also work in the food industry I try to be so patient but when she then said nothing after the first part of our order for another 10 minutes and a different person came to restart our order and when we finally got it ordered and pulled up to the window the new girl handed us a cake and said "sorry we totally forgot you were there" took our money gave us our food and said have a nice night (never gave us our two drinks bur left them on the fountain) we then waited again for them to finally come back to the window.... FAST food shouldn't take that long and when your main job is tot die orders how do you forget? Just felt like they don't care about their jobs! Also checked the bag and didn't get butter or honey for our biscuits read more

The food was hot. They made crispy chicken fresh for our order. The did forget our plates and silverware. They also forgot a full bucket meal. We ordered 2 huge meals so I guess it could happen but it was annoying. Had to go back and get the rest of our food. Will probably go back. Food was fine and typical KFC. read more

This is the second time in a week where the service is really bad. Both orders were sent in via online, and we ended up waiting a half an hour to 45 minutes in line to get the food. We were told it was due to mechanical problems with the equipment. Management and owners need to step it up quite a lot! read more

Floor is sticky. You can hear your shoes actually sticking to the floor. Almost every table and bench is covered in crumbs. Haven't been here in many years. Hasn't changed much. Still dirty. At least this time the staff seemed competent as far as taking my order and getting me my food fairly quick. I wanted to try kfc's version of the spicy chicken sandwich. Decent size decent price. ($4.75) Decent taste. It's not nearly as good as Popeyes or Chik Fil A's sammitch. I think Popeyes is the best and it's the biggest. KFC is in between in size. Unfortunately I don't have a Popeyes or Chik Fil A near me. I give the sammitch 3 stars but the store drops my overall rating down to 2. read more

Mac -n- cheese looked like new mixed with old tasted nasty, coleslaw tasted spoiled chicken was over cooke. When I called the store the person on the other end didn't identify themselves and was argumentative stating "we been making chicken all night it can't be overcooked " took all items back to the store to show them the condition of the food and they were still argumentativ. fransised or corporate store come Monday I'll be on the phone reporting this location to corporate office and health department. I hope we get a CHICKEN SHACK in the area soon!! read more

Mass confusion. Used the web site to order and pick up. When we arrived we parked and when know one answered we went inside and were told no curbside. Go get in the drive thru line to get our order. WHAT. Could have just waited in the drive thru line in the first place. I get it, probably short handed, but a little info up front during the order would have solved a lot of issues. Others behind us followed the same pattern of of going inside and then going back to their car to get in line. Edit: we get home to find out we're missing items from the order. My fault for not checking everything in two bags before I left?? read more

Normally wouldn't review a fast food restaurant, but this place is so bad that I had to provide a warning for others. Seeing the other reviews, surprising whoever runs this place hasn't fired everyone. Two weeks ago my son and I went by around 8:15PM on a Saturday, just wanting something quick after being out all day. At the drive through, was told they were out of chicken. Asked how long it would be before another batch was made, and the person said they weren't going to make any more, it was getting late. Two weeks later on a Saturday, we were home after a baseball tournament and my son said he just wanted something simple. I suggested KFC and he laughed and said "think they'll have chicken this time?" As it was only 7PM, I said I couldn't see them being out. Guess what? They were out. How does a Kentucky Fried CHICKEN run out of chicken on a regular basis? read more

Laughed so hard at the horrible rating for the Lake Orion KFC. I love KFC but this is with out a doubt the worst KFC in metro Detroit. I've lived in Lake Orion 33 years and gave up on the location long ago. The chicken always seems blubber like and under cooked. Surprising how long it's been bad! read more

9 times out of 10 staff is super friendly. I feel like this location has stepped up their game the last couple of years.

I love this location because I get quick, friendly service and they always have chicken pot pies! Many other locations seem to always be out of them. Thank you KFC Lake Orion! read more

The lobby was always dirty and the chicken was dry and too crunchy, the manager was rude and yelling at employees after they'd messed up my order twice, but the mac and cheese was good I'll give them that read more

Bad all-around. I'm new-ish to the area, and KFC has always been a favorite for me. I've given the LO location 4 TRIES, always ordering the same thing - original recipe, 3 pc "fill up." It includes the chicken, mashed and gravy, a biscuit, and a drink. Invariably, I get extra crispy (not original), and it's both overcooked and cold and dried out. I tried once more last week, and I will grant that it was one the stormy days, and you know you have to cut some slack for that. But my order was ridiculously messed up, and it was the final shot. I won't go there/order from there again. The chicken was, once again, was not the original recipe I ordered, and it was cold, dried out and inedible. I got no drink, even tho it was included. To top it all off, I found a long black hair in the chicken (I'm a redhead). I pitched the whole order at that point. I called the KFC to see if they'd send me a replacement (it was a doordash delivery), and although the woman was nice, the answer was NOPE, SORRY. She said she'd give the message to the manager who, of course, was not there. I never got a call back. I know losing one customer doesn't matter to them, but I'm still not going there again. read more

Horrible service. I was there waited on the drive through and no one ever came to the speaker after 10 minutes so I left. But the service is always long even when you are the only one in the drive through read more

They are always out of chicken and they are the worsts kfc I've ever go to we keep trying but after the last time I'll drive to Rochester before I would go back no chicken at 5;20 on a Thursday don't wast your money read more

I gave a rating of "1 star" because there is nothing lower. This restaurant has been in Lake Orion since early 1970's and has been under several different managements. Yet they still can't get it right. The last four times I have made an order from this KFC, it has been wrong. They always get the order wrong, even when I repeat the order two or three times., and they repeat it back to me. Take for instance tonight. I ordered two #15, which consist of one chicken breast and two sides. At least that is what I was told at the speaker. From past visits, I make it a point to ask if everything is in the bag when they hand it to me. So this evening, I ask if the honey for the biscuit was in the bag, "yes", then I ask if the straws were in the bag, "yes". I even confirmed with the person handing the food through the window, the chicken was right, "Yes". When I got home, the only thing right in the order were the two sides. The chicken pieces were thighs, (Yuck), there were no straws, no honey, and one order didn't even have a biscuit. One other point to make, the person taking the order on the speaker was almost inaudible. (and that is not the first time for that) So, everybody knows the definition to insanity, so from this point on, I will never return to this facility. If they don't care enough to correct their quality and produce and descent product, why should I continue to give them my money. Bill R. Thanks read more

This place is so slow, workers sound like they have a mouthful of mashed potatoes. Wasn't greeted, the old lady cashier was rude. Pop station wasn't set up. And they always run out of chicken. How does a chicken restaurant run out of cooked chicken?! read more

They didn't have grilled chicken... while it says they do they told me they didn't have any... so they lost business today. They didn't take our non expired coupons. Really bad service. So sad! I used to love it! read more

Awful service. I sat in the drive thru for over 30 minutes and never did get my online order. Don't eat here

Extremely slow service. Waited in the drive thru line for so long. Don't come here unless u have a half hour to spare

Yesterday took us 45 minutes in the drive-thru to get our food. No inside option to go in. Manager on duty was the assistant and was one of two employees working. What a joke on a Saturday. Management and ownership should be ashamed for this location. read more

They are slow AF. Manager on days just sits in the office And doesn't help out wearing tank top and shorts. Won't come back. Tables sticky and disgusting. read more

I made a HUGE mistake walking in the door! I placed an order for a 3 piece white meat (Extra crispy) meal with a side order of cole slaw. Waited while 2 other orders in front of me were processed. While I sat there, (I sat down as there were taking WAAAY too long in the first place) I heard these two girls going back and forth trying to figure out the confusion in the 2 orders in front of me. One was a 20 piece meal and the other was a 10 piece meal. The undereducated woman was actually looking RIGHT AT THE LCD MONITOR, and calling out the order for an 8 piece meal, and had to be corrected that the EIGHT WAS ACTUALLY A TEN!!!! COME ON HERE PEOPLE, that's incredibly basic stuff, learned back in what, FIRST GRADE??? Only after these people, and I use the term loosely, had figured out what the difference between an EIGHT AND A TEN was,...I was actually asked, (finally) what order I was waiting for. Like it wasn't actually on their board of orders? I was then asked, AFTER ONLY ABOUT 12 MINS, if I was told that they had no extra crispy, and I replied, "No, that would have required brains" This used to be a decent store, but the low class of people they hired here now, are SO BAD AT THEIR JOBS, I WOULD NEVER IN A MILLION YEARS RISK ORDERING FROM THEM AGAIN!!!!! Just plain sad and pathetic!!!!! read more

Can't believe how rude their workers are. In the past their drive thru has taken an unacceptable amount of time so today I went inside. They kept me waiting in line for 10 minutes before even asking my order, to turn around and say it would be another 10 before my food is ready. There was only two other customers in the whole place. I mentioned this to their worker and instead of apologizing, offering a discount, or anything... she got an attitude and was defensive. There are so many other fast food places on this block, I will continue to go elsewhere and never return. read more

Old, Old, Old KFC and pretty run down. I don't really like KFC to begin with, but sometimes my mom would bring home the big 'ole bucket of chicken. Same as everywhere, but just lacking in quality and service. read more

Unreal ordered 10 PC bucket get home get 7 PCs and missing sides I will never return someone needs a math lesson ridiculous only gave 1 star couldn't give zero read more

I can't believe how rude the drive through employee was. August 17 at 5pm...he Argued with me. I get the same thing a few times a month and now they are saying I can't substitute a mashed potato for a cole slaw. I always get the same thing. This guy was an idiot..I'm gonna start going to a different one, Lake Orion KFC. LISTEN TO THESE COMPLAINTS AND DO SOMETHING ABOUT IT... read more

I can see by some of the responses, those people have never worked fast food. It's a shame the judgement that has been passed. Bearing in mind that this is in fact food and not a 4 or 5 star restaurant, the food is usually pretty good. I like the pizza better than anything, although often their breadsticks taste and look like they've been proofed twice. The staff has always been friendly and 95% of the time will give us extra food if there is a wait, even after telling us about the wait for fresh food. The store is definitely run down and needs updating all around. read more

Needed chicken for family gathering so stopped in. Worker was friendly, explained and offered two specials instead of ordering just the buckets. Food came out quick. Everybody loved all the food... Chicken, mashed potatoes & cole slaw. Pleasantly surprised read more

This place doesn't know how to follow a simple order. We went there once and they forgot a side and the manager called us liars when we called to complain. We go there again they forget two drinks, give us the wrong order, and hangs up on us when we call. This place isn't worth the money you pay and is below average food. I definitely won't be going there again any time soon. This place needs to do everyone a favor and close. They are never busy and it's for a good reason. This place has incompetent workers that are illiterate. This place compares to a dump with the quality of food and quality of service you get. Overpriced food, terrible quality of food, and terrible service is not a good recipe to succeed. They also don't give you a receipt to cover up there mistakes. They're managers don't know how to read and blame the customers for the stupid mistakes they make. It's honestly embarrassing how much better of a reader my 12 year old brother is than a 40 something year old employee that makes minimum wage. read more

I come to this location pretty often since it's so close to my house and I've never really had problems before. We waited 6 minutes in the drive through for our food to be cooked, no big deal, but we ended up getting a totally different order. When I went inside to tell them the girl who took my order said "omg they seriously came back?!?" Yes I came back, because you gave me the wrong food and drinks. So much attitude. They didn't even give us new food, they took back the food and pretty much put it in a new bag. My mashed potatoes had been sitting out for hours, they tasted terrible and the chicken was burnt beyond eating. We won't be coming back here again, I would rather drive to the one in Rochester. read more

I suggest you check your order very thoroughly when getting carry out or drive thru. Staff seems distracted all the time. We tried to contact the store for the better part of an hour to let them know they shorted us on several items, but they either took the phone off the hook or was on a very long conversation with someone. read more

rude workers here. came and ordered a pizza. got it fifteen minutes later even though they told us 5 minutes. 10 minutes later employees said it still wasnt in... they were too busy gossiping about people to actually do their job. then finally they put it in. read more

Really Love this place the people there are so nice and helpful, they even know your order when you walk through the door--- food always tastes great, especially their mash bowls!!! read more

The manager "Marie" if that is even her real name, was so rude and disrespectful to me that I signed up just to post. I come here often and usually have a good experience unless this one woman is working the drive through. She is always rude and obnoxious when SHE is the one who doesn't have the food I ordered. I don't mind waiting for fresh chicken. But what I do mind is being treated like a child by rude staff. When I asked to speak to a manager about the way she insulted me she replied that she WAS the manager. If this is true then I have a pretty good guess why they are always running out of food. -Bill read more