Tried to walk in on Saturday Oct 16th to order a side. The manager said her register was down and could only help Me if I drove through the drive through. so unprofessional, she could have taken the order and rang it up on the drive through but she was that lazy. Horrible service! Now I have to wait in a 30 + min line for a side of Mash! read more

Parking lot is filthy. Dining area is not much better. Check your bag! They almost forgot an 8 piece chicken strip for my order. I ordered extra crispy and didn't get it. Food was warm and about what you would expect from KFC. Many employees only a few doing anything. They seem to lack direction. read more

I ordered through the app... needless to say I did not get my order. I was given someone else's order. If you are going to order do it in person to make sure you get your order of not you will be scrambling to order something else from elsewhere, like we did. read more

Simply put; the worst KFC I've ever been to. Who ever owns this can be real proud. When you have way more 1 star reviews than 5, there is a major problem. Is it the one on Avenue I. Friendly staff that really tries. Better food and management. And they don't play the cash and credit game. This place really sucks! read more

forgot things I had ordered, and spent $15 dollars on a meal for it to taste cold and like it had sat in oil for so long. disgusting.

Their delivery is a joke. They do not call to tell you their is a problem; they simply do not show up. They must have lowered the standards for employment. read more

I placed my online order today and went to pick up at this location . This place closes at 10pm doors we're closed at 9pm . I now had to go to the drive thru which I had to wait for over 30 min, when I got to the window I gave him my name for my pick up order, he told they cannot make my order and they were sorry I wasted my time and money I'm fighting to now get my money back from them . My family was left without dinner tonight . Thanks kfc . read more

Whichever dude worked drive through march 6, around 6 PM, decided to get my order wrong, hand me the order with my food box upside down and rudely and not add my sauce or ice in my drink. Usually it's not like this but horrible service today read more

Got a couple original recipe buckets for Super Bowl. My expectations weren't great but chicken was excellent!! Tasted like the original KFC chicken from back in the day. Hopefully they keep it up. I will definitely be back if they do. read more

I like using the mobile app. Apparently they decided to make anyone making an order through the app to go inside and not the drive thru. I'm in the drive thru and told I need to come in. I get to window and I'm told I need to come inside. I ask for a manager who tells me she I need to come inside because my orders not ready. I get inside and my order is sitting there. No one is coming to wait on me. Finally, a member of the staff says the order is mine. The customer service here is the worst. I will never return and that lying manager should be FIRED! read more

I went through the drive-through today with my 94-year-old mother who had very specific requests for her lunch. Christopher was very cheerful and patient to ensure that we got what she wanted. I appreciated his great attitude! read more

I've never been treated worse in any business than I was here. A couple of my friends and I decided to eat lunch here, and when we got to the counter we were immediately greeted by someone who looked like they hated their job. However, the bad service we received is not why am upset. Upon receiving my meal I sat down to eat it. I attempted to scoot my chair forward, and not realizing the chair was broken, I badly injured my finger. I yelled out in pain so loudly that everybody in the restaurant stopped to look at me. With blood running down my hand, I ran to the bathroom to rinse off the injury. I then went to the counter and asked for some ice and without asking me what happened they just handed me a little cup of ice. My friend luckily had a first aid kit and we sat down, in a different chair, and wrapped my finger. We sat there for a minimum of 30 minutes and nobody came to ask me what had happened or why I had yelled in pain or why I was bleeding. When I asked to speak to manager, it took several more minutes for somebody to come speak with me. I told the woman that I was injured and wanted to show her what had happened. She reluctantly followed me to my chair and I explained how when I scooted my chair forward, my finger got stuck between the broken chair and the chair frame. The pinch was so bad that it literally popped the end of my finger. She never once said I'm sorry, never once asked me if I was OK, all she said was she "didn't understand how I could pinch my finger bad enough that it would bleed", and " we will just have to look at security cameras to see what happened". She never offered to let me fill out an incident report so I asked her and she simply gave me a blank piece of printer paper and told me to write my phone number and name down. She then tried to put the chair back under the table and I told her she should probably not keep that chair in service being that it was broken. She responded with " well it's never happened before so...". And walked away, that was the end of my experience at with her. To make matters more interesting, I called their corporate phone number twice and they still have not been able to get a hold of me. One person called and left a message but then was not at the call back number when I did call back. Thanks for the god awful customer service KFC. read more

Don't come to this KFC first thing you will get the runs sorry to say it but you will, two they run out of sides and they don't bother telling you or making a note of it and three the employees are very rude and have bad customer service so if you can don't bother coming here it will ruin your day. read more

I arrived at KFC through their drive-thru to satisfy my Kentucky Fried Chicken craving. As I looked at the menu which was a little far and unless it I was searching for a three-piece white meat without the drink. It is 7:20 p.m. so it is it quite Dark Yet so the menu board was not lit. When I arrived at the speaker I was asked to hold on for a few minutes. The young lady did Apologize when she came back. I asked if there was a three-piece white meat only was no drink and how much it will cost. She stated it will cost an extra $3 to order the combo without the drink. At that point I decided that that was a little ridiculous and inform her I would just be driving through and go elsewhere. read more

The lady working the drive through at 5:30 today said they were out over everything I wanted if you didn't want to work you shouldn't have taken the job super not happy went with my 4 year old and my mom so dissapoimting and her attitude was so rude "umm yea we're out of that " honey ,plate,Pepsi soda like read more

I really like KFC, but this location on Ave K and 10th is the worst! They never get my order correct, whether it be drive-thru or online. They are also known for running out of food. It's the only KFC close to my house and I feel like I've given them more than enough chances. Never coming here again. It's a waste of time and effort. read more

The manager yuri is really mean and rude. Don't recommend ordering from there or working there she favors certain employees.

If I could give negative 10 stars I would . First off they do not take cash who the hell has ever heard of this . 2nd there out if chicken strips why do they not order enough ? 3rd you wait and hour while employees get into verbal arguments this has happened at least 2 times when I have came there . Then they tell me there short staffed . This place is a joke I wonder who the manger is here. Do your self a favor and go to Popeyes or el pollo Loco . read more

This by far has to be the worst KFC I have ever eaten at. Have tried it multiple times, and same experience every time. Employees are extremely rude, they never have anything in stock, and they have messed up my order 3/4 times we have been there. Stay far away from this one!!! read more

Don't eat there ! Customer service is terrible. The food was terrible. One employee try to help was a young man he was Cool (hope he gets a better job one day... ) but some other guy that thinks he was a manager or something was like NO we can't do that the cameras are watching us. ‍ but are the cameras watching y'all mistakes you DID!? They messed up my order by forgetting my fries, my macaroni and cheese, condiments utensils, napkins, and cooking the chicken all the way so if you order from the app and they don't have the item you chose, KFC where you order from cannot refund you the money at the store you have to go through the app that was drama and they also suck in their customer service read more

I rarely leave bad reviews, but I am compelled to express my growing disappointment. This is my neighborhood KFC and I have watched it's dramatic decline over the past 7 years. Rarely, today is no exception, there's an issue, from no chicken to only card payments, and most of all, incorrect orders. The people are nice enough, but the attention to detail is just not there. Well, this is the last time I pay $15 for the wrong order, it's just not worth driving back to correct or the long wait time. Based on previous reviews I doubt management cares. I recommend you start because Chick-fil-A is just a minute away and their success model is based on good food, accuracy, and customer service. Just something to think about, KFC. Please do better, your community deserves better. read more

OMG, I have never seen a group of miserable workers in my life. They have 0 customer service skills, very rude and rowdy employees. Management is not doing their job ! KFC corporate should clean this place up. Cashier makes no eye contact with customers, no greeting, no idea what's on the menu, doesn't clarify the order. Every time I come here they are out of chicken. People in the back are clowning around. Manager is silent and does not control staff. read more

The WORST SERVICE I've ever had at a KFC . They gave me the wrong order and when I returned it to them They kept the order and Refused to redo the order and Refused to give me a Refund after I waited for a hour and a half I'll Never Stop There Again read more

Bless KFC for being open on the holiday and getting me out of a pickle. We were out of town and just got back last night to find we have an invitation to a barbecue with friends today. So now we are charged with arriving with coleslaw in hand. What to do in a urgent crisis? Run by KFC, buy seven 16-oz. containers of coleslaw, dump them in a nice bowl, and put some parsley and sliced lemon on top to make it look pretty. Thanks for the save :)!!! LOL Why am I rating this "4" stars? Because when Mr. Picky called the location they were extremely helpful and polite. When he called back again with more questions, they continued to be very polite to him, very helpful, and just generally made it a very good experience. A place like this should be rewarded for having quality staff on hand. Moreover, in a pinch when I have no time or ingredients on-hand to make coleslaw, this is a perfectly acceptable solution :) read more

KFC use to be my favorite fried chicken, I am so disappointed!! It was horrible and a big waste of money. Tasted like day old chicken and dried out. read more

KFC - Chicken breast - Fast Food Near Me - Lancaster, California

The chicken sandwiches were good. However the fries were not good. The large fry is $5.29. Seemed more like a medium fry order. What a rip off, and they put them in a biscuit box, and they weren't fresh or warm...for $5.29 for a large order of fries, I expect warm, fresh fries, and for them to be the large order that I ordered! Reading other reviews, this location has a bad reputation. read more

Visited this restaurant today. Cashier repeated my order wrong, but no worries, I repeated the order again (two breasts & one wing) and when I got my food, the pieces were still wrong (legs & thighs). I politely told the cashier and he was nice enough to try & fix it. But he seemed to have a hard time finding breasts. When he came back I opened the box and it had a thigh and two wings. He then said this meal comes with one breast and two wings. I get this order every week and it always comes with two breasts and one wing. He said this is how it was. I asked if this was a breast? He said yes. I told him it didn't look like it. He said it was. I got into my car, took out all the food I ordered and checked all of it. I checked if my one breast was a breast. It wasn't. It was a thigh. My husband at that point was upset and after two errors, lying to us and giving us a thigh (and denying it was a thigh) and no chicken, we wanted a refund. I walked back into the restaurant and told the same cashier that he didn't give a breast again. At this point the cashier was still nice and so was I. When the manager came out he looked down at the floor and yelled "are you the one with the problem?!" I was taken a back. I replied "I don't have a problem, I just want a refund please". He answered "what's the problem?!" Not once did he look at me the whole time he was yelling at me. I nicely explained everything that had transpired. His answer "and you can't just take the right pieces of chicken?!" To which I explained nicely that my husband was upset after two errors, trying to pass off a thigh as a breast and shorting us a breast. His answer "ok so you want a refund?!" Still being very rude, yelling and not looking me in the face. I said yes please. He pulled the bag of food away from me and said "fine, I'll take this back and I'll refund you, but it's going to take three days!" I said that's fine. He proceeded to refund my card. Not once did he look me in the face, apologize, nothing! When he was done I said thank you and I'm sorry for the hassle, and in no way was anything the fault of... [the cashier], to which he interrupted me and yelled "Thank you ma'am!!!" and held his hand out, pointing to the door. He was kicking me out of the restaurant (Yes, that's how he meant it). I was nothing but nice for that entire time I was in the restaurant. The manager was so rude, nasty to me and never looked at me, I couldn't believe it. Never have I experienced such a disrespectful and hateful person in the food industry or any other business. While i was waiting for the manager, I overheard two employees laughing about how they argue with customers. Maybe it's normal for the manager to run the restaurant this way?That guy should honestly be fired. It's a shame that this is who KFC has representing them. Didn't get his name, but he wore a striped dress shirt, he was thin, young and African American. What a shame that we treat each other this way, instead of just being nice to each other. read more

We came through the drive through and ordered 2 number ones withleg and thigh and two thighs. We gave them a $10.00 & 5.00 bills. We got $.37 cents change. When we checked our orders they were breast's, so we ask why they didn't tell us they were out when we ordered. We ask for a refund and gave them back the food. The young man at the window gave us $9.00 and told us that was all we had coming back. He said it was our change. They refused to refund our $15.00 because the young man didn't know how to count money and told us he couldn't give us anymore because that was correct. How does $15.00 turn into a $9.00 refund? Don't go there the service is horrible and mist of the staff can't count to give you your correct change. Take heed and be cautious. Stay safe read more

I just went through the dive thru... got a family meal and bundt cake... my biscuits were hard as a rock I chipped my tooth I called and the girl said she was sorry... lol... these had to be days old I've never had a biscuit that hard and nothing from the restaurant... not happy... the people were very nice and curtious tho... read more

This is the worst experience I have ever had at a KFC in my whole entire life: I placed an order online at noon today for pick up at 1:15 this afternoon as I had to go to Target to pick up a couple of items. I went inside and went to the pick up window and told them that there was an order ready for me. I brought it to my car, started driving back to work, and noticed that my food was very cold and my soda tasted like a disgusting disastrous Dr Pepper all watered down. I called them and explained to the girl that I spoke to on the phone what time I placed my order and what time it was supposed to be ready for pick up. She told me that orders that are placed online are treated like delivery orders and are immediately prepared and then sit on the counter, not even under any heat lamps, to wait there for people to pick them up!!! I have never heard of anybody preparing an order that's supposed to be ready an hour later prepared an hour before it's picked up and just sit out to get cold. This is the worst service I have ever encountered anywhere! You guys suck ass and included two Spork's with my order when I didn't even order anything that needed a Spork and then you didn't even give me my fucking dipping sauces. I ordered the extra crispy recipe and when I got back to work it was soggy and cold, including my fucked up french fries. Worst restaurant ever and will never ever be going back there. read more

They NEVER give what you order EVER you can make them repeat the order and these idiot brains who have no life and probably will never succeed because they fail miserably at even serving an order cant DO ONE JOB fire them all read more

KFC must stand kluckin fucking cunts because obviously Popeyes has better chicken k kfc go touch some grass and suck my dick

Great customer service fast and very courteous especially Cynthia took great care of us read more

Taste like they leave the food out all day and night the employees are rude and have very little social skills

Stopped by tonight at 8:04 ordered the bucket deal supposed to come with 4 cookies I spent almost $40 never received my cookies what a bummer I was really craving them I tried calling multiple times no answer with the amount I spent I expect to get every the deal includes read more

The worst customer service EVER!!! I will never go to this KFC again and I hope everyone else doesnt either! The staff hates their job! I have never been treated the way I was by any other KFC. If your looking for rude and unprofessional employees (only the mgr and front staff) This place sucks! read more

This place never has pot pies, probably 99/100 visited they didn't have so tonight when they said they didn't have pot pies we asked for chicken breast meal and they were out of breasts, considering it was before 6 pm you would think they would have chicken still I don't know how they could stay open til 11pm supposedly if they are already out of most of their items ..we got the 2 pc thigh meal and of course got legs...they have really gone downhill in their quality and customer service, they used to be my favorite place to go...not anymore read more

Ordered an 8 piece bucket with biscuits and a large side (Mac n cheese). Food was as expected from KFC, super greasy. But that wasn't the problem. Waited 20 minutes for our order. Watched them serve two people who came in and ordered after us and idk how many cars through the drive through, but it was a lot. Stayed in the dining area the whole time only three other customers inside. Finally went to ask about my order because I saw an employee packing two bags and walked one outside to a customer. Nice lady tried to help me out and asks the manager what happened to it, he grabs the other bag the previous employee just prepared and tells me he called the number a long time ago and nobody replied. Lied right to my face. Even if that were the case, which it's not, you couldn't figure out if the three people in the dinning room who it might have belonged to and directed your announcement to me while I was looking your direction the entire time?!?! To top it off they didn't have any butter or honey for the dry biscuits and didn't tell me that when I ordered them. I hate this place. About once a year I go thinking maybe it changed. Nope! The worst! read more

They dont deserve a star or to be open! I went to this kfc and waited in line for 45 minutes before I could even get to the window to pay! And then when I did get to the window the didnt put in my entire order! The women at the window got an attitude with me and walked away and didn't put my order in, he coworker came.to.wimdow to finish putting In my order, they completely rushed my food out. Everything was cold!!!!!!!!! Fuck them do not go to this very badly ran place! They have no compassion for them fucking up your order! read more

Went last night the guy working drive thru had a attitude problem. The food was a bit cold and he didn't give utensils and the sodas were flat. Never had a problem here till last night read more