We have always loved KFC chicken. I decided to provide it for a large group last night for dinner. The food was delicious, as always, but this particular restaurant is clearly being mis-managed. I had placed my order more than 24 hours in advance, with a confirmed pick-up time of 5:15 p.m. yesterday. A few members of our group had planned after-dinner activities, so we were planning to eat a little early. When my husband got there at precisely 5:15, he was told they didn't have enough chicken, and they were going to have to make more. He patiently waited an extra 30 MINUTES, while more chicken was being prepared. Fifteen hungry people were waiting anxiously. By the time the food got here, the after-dinner plans were canceled. When I called and spoke to the manager, she unfortunately took no responsibility and offered no apologies. Only excuses: 1) "Well, we didn't have enough chicken, so we had to cook more." So I mentioned that I had placed the order a day in advance. 2) "Well, I wasn't working yesterday, so I didn't see the order come in." So I asked why she didn't see the order when she came in that day. 3) "Well, the order just popped up a few minutes ago." Really? I guess I should've looked at the Yelp reviews before ordering at this restaurant. 2.1 stars, huh? Even that is a little too kind. read more

Overall Rating: 4.0 Atmosphere: 4.5 | Service: 3.0 | Food: 4.0 | Price Per Bite: 3.3 One of the cleanest and nicest KFC's I've entered. Staff was a little odd, first lady that took order was great, but the kid handing out the food brought our bags One at a time and mumbled when he talked so we didn't know if we had all our stuff. Had to ask the other lady if it was all there. Price at KFC has went up for sure...$97 for two 12 piece family meals...Ouch! But it did taste great. read more

See all

Beware! Food poisoning after eating pot pie, coleslaw and piece of chicken breast yesterday at lunch. Still have symptoms this morning. Called to report it and was told that they make Cole slaw fresh everyday. Well then the chicken was spoiled! Either way I will never go back. read more

We had a horrible first time here but gave them another shot and they have been very good lately, no missed items. The chicken has been very good. We go on Tuesdays to take advantage of the 10$ 8-piece dark but we always add the sides for a 20$ meal. We eat at least 2.5 meals out of it. We have had it to greasy but that was last year. They have been spot on. read more

Chicken was so greasy it was inedible. Meal went in the trash. Young lady at drive thru was very pleasant and polite. The one star is for the employee. read more

Worst experience in my life. The employees are the nastiest, trashiest and most unprofessional group of 'human beings' I've ever encountered in a restaurant. They should be ashamed of themselves. The restaurant is filthy. The cook area is filthy and littered with trash. They yell at their guests including a 80+ year old lady asking why her order was taking so long. Never received our food because we were verbally assaulted by 2 employees simply for asking how much longer for our food. read more

This KFC is going down hill you better look into it. The chicken is over cooked service is to slow.

Waited for 20 minutes and never got to order. This place is a joke . Hire more people!!

Delicious and very hot. Got take out. Chicken was crispy and the coleslaw was delicious as usual. Sorry that's all I got but maybe next time I'll try something different. read more

I can't believe how long it takes to get an order in the drive up. This is ridiculous . I wait 30 minutes in line for drive up, then it's another 10 minute wait in the parking lot because I ordered crispy.... crazy huh? This place is always like this, they don't maintain their inventories, alway out of everything. Who is the manager? Customer service is terrible. read more

when I ordered, I asked for 16 thighs. I was told "we don't have 16, do you want to wait 20 minutes". I said that I didnt want to wait so give me 16 piece mix and she said "we don't have any white meat, so I can give you legs". I asked her if they have tenders and she said yes, so "I said give me whatever thighs you have and mix the other pieces with legs and tenders". I drove around, paid, and a different young lady took my money and asked me to pull around to the spaces and she would bring it out. 45 minutes later, I pulled back thru to find out where my food is. I don't know 45 minutes. the young blonde was very apologetic but the lady that took my order was rude enough to make me not wish to return. I own two companies and I hope my employees do not treat clients like that. read more

What a great place. I eat out a lot for lunch and haven't had KFC in a while. Very clean, hot food, quick service. This place is a win for Port Orange.. read more

If you don't order on line you become a second class customer. You will go to the end of the line, and soon you will not receive any of the special promotions. The chicken is tastey and the sides are okay, but yuk who wants imitation honey on their biscuit. I certainly dont. read more

There is sign of hope for this place. They replaced the manager and most of the crew. Ive been back twice. New manager is throwing everything out and scrubbing top to bottom. No employees standing around anymore. Lets see where this heads. read more

I gave this location its third and final chance and I was disappointed again. It seems the team needs more training because orders were getting all mixed up. Some people were picking up their orders and were having to come back in to get missing items. I ordered mine online and I actually showed up right on time. I ended up waiting for almost 40 minutes for my order, and the chicken was cold. Customers were not happy with the long wait time and all of the order mix-ups. The employees were running in circles, trying to fix the mix -ups and it was very disorganized. They need a district manager to show up to see what's going on and to get some real training for the employees. read more

Went through the drive thru for one chicken sandwich. Got told they didn't have any sand wltld need to drop a new one, 7 minutes. Was told to pull into parking lot and they'd bring it out. 20 minutes later I walk inside and ask about my order. Then wait another 5 and get handed 2 cold sandwiches read more

It was around 7:30 Monday ordered 4 tender meal and the only thing that was good was the biscuit tenders were cool and the Mac n cheese slitly warm and the soda had no fizz and very syrup tasting,it's disappointing when things are so expensive read more

Where do I begin, I'm honestly completely taken back. We ordered our meal online, ( which was probably the best experience of the entire situation). We arrived as it was being completed ( per the online app), and I went inside. The meal was not ready, ( which is fine as I would take that as being made fresh). As I waited approx 10 minutes a crew member called out " 8 piece meal" and I asked "is that for John?" She replied "no it's not a delivery/pickup". Ok someone was ahead of me, no biggie, as time continues to roll on, now close to 17-20minutes ( after the app showed it was completed 6:23) still no meal. A young woman asked me what my name was on the order, and when I told her John, she looked at me and said we already made that order. I replied excuse me, what, as I was perplexed. The young lady spoke with a supervisor and was telling her the order was made, and kinda looking for direction on what to do. I told them I didn't have the order, and was really taken back when their response was, well we made it, like referring that I already received it and was trying to get another meal. I told them I do not have the order, and we can go outside and look in my car if they want, that I didn't have any food in the car. No one said anything, but just went on about their business, I was assuming they were working on my order, ( you know what they say about assuming), but I was wrong. Now while I'm waiting customers are still coming in to be served, and pick up online orders, and then getting their meal and walking out, or sitting to eat. In fact one customer had to wait maybe 7-8 mins and the young man at the counter told her, I put a extra leg in there for the inconvenience of having to wait, ( good customer service, I give him props for that). Now we are approx 48 minutes after my food was supposed to be ready, when the same young woman tells me they are going to prepare my order again, (uh like I thought they already were), this is when I found out I was wrong. A few minutes later, when she gives me my meal, and before I even walk out the door I checked to ensure, and we'll you can figure what happened next, yup it was not complete. So when I go back to the counter to show them and ask for my 2 missing sides, I was greeted with disbelief, and had to show them my order receipt which in fact proved what I was stating. I know things happen and get hectic, but I think the kick in the teeth of the whole situation, was they would not apologize, or even offer something extra like they did the lady I mentioned earlier. If I could give zero stars I would, better yet, I would give negative stars. In all reality they provide a service, to paying patrons, and decent customer service would have been to apologize for the situation, and give a discount or something for the inconvenience. When you break it down, things happen to every one and every business, it's not about the issues, it's how you handle the issues or stand behind your product or service is what sets people apart. I guess in the future I will just go to Publix, or drive right past KFC and go to Popeyes. read more

Went there on Father's Day about 6pm. Ordered chicken strips meal to go. When I got home and started to eat, what are usually good chicken tenders, were not tender at all. They tasted like they were made earlier in the day or maybe the night before and reheated. Couldn't even chew them. And they were spicy to boot. There should be a time limit on how long they hold their food for before tossing it. Very disappointed. I will mention it next time I go there. Not that it will make any difference. read more

This location was closed for several months for renovations . They have now reopened and there is such a disgusting smell of mildew - or some type of water damage still . The old location had water problems and black water damage in ceiling tiles and this new ceiling has started to show water problems already . The smell is so strong we will drive to another KFC . read more

Called for hours they don't answer their phone Order on the app and they sent the food from Mason Avenue and I didn't get half what I ordered never will I order from KFC ever again or eat there it's not like it used to be read more

I would give the store 5 stars for their food but the SERVICE SUCKED. On Monday 9/24 at 5:48 I went through the drive thru and was net but the most condescending girl. And yes I say girl because she could not have grown up yet because if her attitude. According to my receipt her name was Tarrin and what a smart mouth on her. I actually thought I was back in HS. She was rude and extremely smart mouthy. Next time I go I will call ahead to see if she is working. If she is we will be going somewhere else for dinner. I'm hoping that the managers are reading this as I really never write bad reviews unless they really get me upset. Well she did. Thanks Tarrin for proving that the kids today are rude and stupid. At least you are. I will say that the cute girl that brought me my food looked at me like she was sorry. She somewhat restored my faith in kids. read more

The restaurant is great and everything, but the workers are not that respectful. Not all of them are just the girl who was at the orders. She treated us badly because of a misunderstanding because we did not understand what she mean, but she was intolerant and she has no right to do that. I hope the managers will focus on the workers well. read more

It used to be that you could go to any KFC anywhere and knew when you ordered what you would get. Not anymore. I miss the old KFC. The "original recipe" now has a crunchy crust or maybe its been sitting under heat lamps for too long - hard to say. Whatever it's not the fresh juicy soft coated chicken of yesteryear. The cole slaw is different - less sweet. Such a shame. Bye KFC read more

I went to KFC around 1PM and ordered 3 thighs, extra crispy, nothing else. Prices definitely have increased, but I still ordered thru the drive-thru. I get home and the thighs were a dark brown color for the skin, looked like the original recipe, and skin was soggy and a bit salty. I tasted and it was the extra crispy, but clearly OLD and probably from the day before. Nothing was crispy, and when you pulled the skin back and removed, the meat had several areas of a dark brown color, which told me it had sat under a heat lamp for far too long. Why did they even sell this to me? I paid under $8, which was expensive, and I tossed. I did not want to drive back to KFC and ask for a refund. I should have, but it was something I simply did not want to have to do. But I can write a review. So this is it! Very disappointing. Soggy, old chicken, should not be sold, period. read more

It is gross here Popeyes and chick FIL a are good KFC can kick my ass good bye I hate there soggy ass chicken some stuff are good there chicken sandwich is salter than the Pacific ocean I hate KFC I hope it runs out of business read more

The assistant manager, Tarrin, was incredibly helpful to me. I mentioned that I had missed lunch and I was really hungry. She helped get me my food quickly, double-checked to ensure I had everything I needed, and was really friendly and caring. It is rare to find such old-fashioned customer service these days at fast food chains. It really made my day! read more

This place always gets my order wrong. I had to turn around and go back after realizing that they forgot to include my food several times. The employees they hire are also useless and unfriendly. read more

Disappointed. Had unexpired kfc coupon that had no specific location listed and Port Orange refused to accept them. They accepted them last week but told us at the the drive thru only accepted at NSB. Foos quality also went down. They lost our business. read more

Disgusting! Cashier is working on the trash can when I come in and then comes directly from handling the trash can to take my order. Let's not bother washing our hands. Out the door I go after saying something to the manager that didn't seem to get it either. I'll eat elsewhere! read more

Tonite was the second time I ordered thru DoorDash. The first time part of my order was missing, This time the fries were dried out and could not even be chewed. The meal was not hot . coleslaw was warm. I was the last one on a multiple delivery run. I hope they are learning by their mistakes. read more

Have come here several times and they are always out of their pot pie's. You would think they would be stocked ready for dinner service!

Came here a few times when I lived in Ponce Inlet. Not too shabby!

Friendly people behind the counter. I love the popcorn chicken basket and the wedges, so good. Definitely the best KFC in the area.

The food was very hot and always great chicken is tender I like both extra crispy and regular.