I will never go to this location ever again thru your drive thru. I ordered your chicken combo with fries and drink. The whole container of French fries . All the fries were burnt to a crisp. When I say burnt they should have never offered to a customer and thrown away. No Quality Conttol read more

Worst restaurant ever, bad customer service. I was told they don't have most of the items and the items they have are frozen and it's gonna be too long so they are not gonna do it and suggest to get something else... I paid for my order and refund process was not very smooth either! Not recommended at all. read more

Ordered a tender meal. Got my drink and food, but no sides were in there. Had to reverse back to the window to bring it up and was told I didn't order a meal. I said you just gave me the drink from my meal. She goes and hands me a mashed potato, saying they didn't hear the side (so I guess not putting any side in there is better than asking me to repeat my side). No biscuit put in there either. Didn't give a receipt as well, so I don't know what they even charged me (that ones on me for not inquiring though and my bank account shows it was roughly the price of the meal). The tenders looked pathetic. Definitely won't be back here read more

Could not bite into the potato wedges could not bite into the chicken. The only thing good was the potato tots and it's sad because this is a chicken place. And don't wanna refund you as your chicken looks like this with feathers fried on it not just little feathers either just nasty. read more

Very clean restaurant and you are served promptly by friendly personnel. The food is served promptly and is delicious. It is handicap friendly and has ample parking. It is located on a busy 4 Lane highway, but the entrance is at a stoplight that makes access easy. read more

This place is very divy for a chain! I got the chicken sandwich! Very moist but very salty! The fries were very over seasoned ! The service was good! The cashier was flirting with two guys on and off! Tables had food on them but not too bad . Service appeared to be slow! But my order was quick ! Every one was nice ! Only sweet tea was available at 11:30 am ! The was somewhat unexpected dated! Cook delivered the food to cars waiting in drive thru extended wait! Local people here! Ambiance was cordial! Music was pop music! I should have gotten the nuggets or a thigh! Can't get that salty taste out ! Check orders though! examen des cols bleus: read more

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KFC just released their new fried chicken sandwich, and I wanted to give it a shot. The food was ok, but the service was super slow. Maybe they're understaffed? Came around midday on a Sunday and there was one other person in line. After the cashier took his order, he just left without communicating that he'd take mine next. Ended up waiting another 5-10 minutes before another woman noticed me and took my order. It also seemed like their card reader was malfunctioning. I had a gift card and it wasn't able to use it since the card reader wouldn't read it. She advised me to call customer service. Customer service verified that the gift card was valid, and they told me to ask the cashier to input the number manually, which the cashier said she didn't know how to. Ended up using a credit card with a chip. Got a Chicken Sandwich and the Spicy Chicken Sandwich Combo, which came with the sandwich, drink and Secret Recipe fries. The spicy had a kick, but wasn't too overwhelming. Seemed like the chicken wasn't seasoned and the sauce held all the spice. It was way better than the original though. The piece of chicken I got was sizable so they don't skimp out. The fries were honestly the best part. For $6.99, it's pretty affordable and will fill you up. Pretty good for fast food but not sure I'd pick this over other chicken sandwiches - maybe if the service was faster. read more

KFC - Chicken Wings Near Me - Richmond, Virginia

It would appear the Colonel can't scrounge up a review over 2 stars and I won't change the tide with my review either. Here's a food service that's been around for literally years but based on the customer reviews you'd think they opened the doors yesterday. I can say I've never been a fan of this restaurant chain, not that the product is inferior, but I've never cared for the amount breading on the pieces. There seems to be more breading than actual chicken. I also take exception to the ad fliers that come out regularly in my mail. There's plenty of coupon offers for large meals I.e., 16 pc., 20 pc, 12pc, meals and very few for single individuals. For instance, a recent coupon ad having 16 promotional purchase offers only 4 were dedicated to individual buyers. In my estimation the social demographics would indicate there would call for at least 2 additional individual promotional ads. read more

Came in the evening around 6pm for a pick-up order. Food was ready on time and absolutely delicious. I had nuggets, cole slaw, biscuit and fries. Food was hot and tasty. Staff was friendly. Honestly the tastiest and most satisfying experience at a KFC in a long while. Will definitely be back. read more

Was absolutely the worst experience in my life! They said it would be 20 minutes for the chicken, which finally took over 35 minutes, and only to find out that the extra crispy thighs that I ordered were original recipe. When I asked where was the extra crispy that I ordered they said oh we are out of them and I asked why they did not tell me this when I place my order and they said oh that was the manager who took your order. Then after I finally got my order all the new customers that came in after me were told their orders were going to take at least 20 minutes as well.. read more

KFC - Chicken Wings Near Me - Richmond, Virginia

Terrible customer service, food order completely wrong. I will not be back to this location ever again.

the african american male touched me in the bathroom but besides that it was the best food ever 10/10 I would definirely recommend. Very good vibe, clean, and delicious food. Bring your whole family! read more

First of all, know that I generally LOVE KFC food, a lot. But this location is terrible. I walked in about two weeks ago. First, the men's bathroom was a mess. It was dirty, one soap dispenser was broken, the other, empty. I tried the hand sanitizer in the dining room, it was empty as well. The people behind the counter acted like they were mad that I was there. They were just mean. I accepted my order and went to sit in the dining room. While it was about 1pm, there was only one other person in the dining room (I guess most other people in the area already learned that this location is now terrible). I looked for a place to sit; at least 50% of the tables were nasty. They had not been cleaned, visible food and food smear marks on the tables. The restaurant was practically empty of business; clearly the employees had nothing to do, but no one was going to bother cleaning. I choked down my food. Flash forward to tonight, two weeks later. I ordered from Uber, from the same location. Again, I love KFC food, so I guess I'm a glutton for punishment to actually order from this dirty location - but, well, I did. Now, let me say, the Uber driver was quick. The food arrived FAST. But the chicken sandwich I ordered tasted like shoe leather. Tasted like it was cooked yesterday and left on the counter. I realize the people who work there now probably don't care what I, or any other customer thinks. But it used to be better. I remember a year ago, I used to pull through that drive through and a woman would say, "welcome to MY KFC." Like she was proud of her service - and the order was correct, hot and delicious. Those days are gone. I took a lot of time to write this review... because my experience has been so, so bad... but it's worth the time to let others know. If you are an owner, a manager, or employee... clearly you don't care, but you should be ashamed of what you put forward to the public. read more

Worst KFC I've ever been to had a $40 order missing two items couldn't walk in the door because they had all the doors locked. Had to go back through the drive-through wasted another 10 minutes she told me to pull around in the window to get the fries. Brought Someone else is wrong order. Still waiting on my fries 15 minutes. I've gone by my food is cold then she tells me to pull around the window again and then bring me my fries 25 minutes. This is ridiculous. You guys need to get it together and hire more people I will not be back at this KFC. read more

Tried the new 100% white meat chicken nuggets and I honestly feel they are on par if not better than Chick-fil-A nuggets. We enjoyed the Mountain Dew Lighting as well. The biscuits could have been softer but overall it was a good meal. read more

this is a joke right they just shuffle there feet around and do nothing there's no work ethic the wait time is nothing short of pathetic they need new staff, won't support this location going forward. read more

I guess everyone on Southside had a taste for KFC. Anyway drive thru was very busy, but I didn't care cause I wanted my chicken. I wish I had've went to another chicken spot instead. Now I know I won't be stopping at this location again. Anyway I get to the speaker I'm told that there's a wait on white meat. I asked how long? Ten minutes... I say I'll wait so I pay for my food he instructs me to pull forward someone will bring it out to me. Ok so I'm sitting waiting..... there's people going inside coming back with their food. Several cars have been through drive thru. After driving back through drive thru and waiting 23 minutes oh I'm told oh she's bringing out your food now. No, I'm sorry for the wait or anything. I was told ten minutes not 23 minutes. Plus you can't tell me that all the people that came in and went out only ordered dark meat. There's no way so basically they forgot about me. But what I find so funny one of the coworkers was playing with her kids inside going to her truck then she goes back into the lobby and want to pretend she's doing some work. Too funny! She was so busy doing what she wanted why didn't she come to me to say, Miss what are you waiting on or it's been a little longer than expected but their working on your order now. Nothing but this was the same person who had my order at the end. They won't be getting a dime of my money again. I don't like being lied too. There other chicken restaurants around that I can give my hard earned money too. read more

They are freaking slow like hell even turtles are faster than them. I have been waiting more than 50 minute to get the order.

Picked up chicken tonight (12 piece bucket $36.00) got the lid off and it looks and tastes like it was made last week. As I was walking into my condo my neighbor commented that the last 2 times they got chicken there it was awful. Horrible food. read more

KFC - Chicken Wings Near Me - Richmond, Virginia

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Employees and managements are very disrespectful, rude, lazy and don't want to work I wish I could give it a big 0.

We visited the Kentucky Fried Chicken location at 9300 Midlothian Turnpike on Saturday evening 6/8/2019 at 5:50PM. We had an extremely pleasant surprise. The placed our order with an well spoken and pleasant gentleman and were greeted at the pickup window by the same gregarious young man. Our order was ready immediately. It was well prepared and piping hot. What a difference since our last visit two weeks ago. The young man thanked us for our order and wished us a pleasant evening. The difference from two weeks ago is like the difference between night and day. I truly hope that this a sign of a huge permanent improvement in the way they are doing business. Well done KFC. The chicken was great, the experience was just as good. Keep up the good work. read more

I went here today for dinner and tried to order grilled chicken, but they did not have any. The manager said that the oven was not working. So then, I ordered the $5 fill up with chicken strips and Cole slaw. The chicken strips were only like warm. This is the second time within the last week or two that they did not have grilled chicken. Also, while we were eating, one of the managers was having a conversation with one of the crew members and she was cursing up a storm. This is very unprofessional. read more

Ran out of food, didn't get my order right and forgot some of my order. I asked for a family meal and paid good money for it and didn't even get all I paid for. I had pull off to the side after waiting for 10 mins, not too long, wait another 20 and then waited another 25 after that and still didn't get everything while I had my family waiting to be fed at home. I am not one to complain but every time I go back here to give them another chance something always happens read more

Horrible! I went through the drive through and the guy taking my order kept trying to rush me. I ordered the Strip Bucket Meal. $20.99 which included 12 strips, 2 sides, 4 biscuits, 4 sauces. First: he only gave me an option for one side. Then once I confirmed that it came with 2 sides he started getting huffy with me. He told me to drive around and he would 'take care of me'. Got to the window and felt very rushed. They took my credit card and threw my food at me. I asked for my sauces and it was like a total inconvenience to them. When I go home to feed my family, I found that not only was one of my sides missing but also the biscuits were missing. I really felt like this was a common practice for this store just by the way I was treated. This is not a good way for a store to make money! I will not visit again. read more

The service of this location is very unprofessional nobody greeted nobody said thank you I didn't get a receipt I didn't know how much the charges were nothing I ask for stuff they just keep ringing stuff up but no communication to the customer read more

This location is absolutely TERRIBLE! OMG ! When me and my mom went here to get some Sunday dinner .. we went through the drive through and as we were ordering our food .. the girl was polite for a few minutes and then got huffy with us screaming into the microphone like we are wasting her time.. or if we were inconveniencing her .. we winded up leaving without even getting any food at all .., they wonder why we go to Popeyes .. there a whole lot better ! Plus we never have any complaints about them .. this kfc needs to be shut down IMMEDIATELY! Not tomorrow not next week but IMMEDIATELY! read more

On the third of March 2018 at 4:36 pm. I stopped by the drive-thru at KFC on 9300 MIdlothian TPK, Richmond, VA. My order was simple. A meal, with a drink, with no ice. When I came around to pay at the window the manager was getting the drink as I paid the cashier. I was handed a drink with lots of ice. I felt the ice in the cup and I said " I asked for a drink with no ice". From behind the cashier, the manager, Gary, said in a rude and bullying tone, " You don't have to be so mean about it!" From there it went downhill fast. I mentioned to the cashier, this was they type of customer service that doesn't get repeat customers, and that it was also the type of attitude people complain about. I let the cashier know, that I should let your customer service people know how the manager treats the customers. The manager heard my complaint and said in a loud voice from about ten feet away, "I don't care who you complain to!!" I went inside and asked for the district manager's phone or phone to put in a complaint. I was told they had no numbers, or customer service numbers I could call. I don't understand how someone like this manager could be in charge of a newly remodeled store. Is there no selection process? Of course I finally got in touch with the district manager who told me there was a new person responsible for the region. I called the new person Greg Miller and he apologized and said he would be taking care of my complaint. I wait, and wait. (it won't be soon, as KFC did not bother to get my contact information.) This attitude from a customer facing retail employee is not acceptable in any circumstance. This store manager's outburst is not nothing I have seen before. I do believe this manager, Gary, has been emboldened by not being held accountable in the past. You don't give this sub-par in such an outward and entitled fashion unless you have lots of practice and are used to doing it to other customers. Could this be the reason this store is always empty? No more KFC for me. read more

Worst KFC ive been too smelled funny food sub par service not bad but not good. Even the mashed potatoes tasted off. How do you screw up mash potatoes? read more

Disgusting!!! Under cook, the employees have nasty attitudes, waited 20 min... just to get the wrong order!!! SMH. Haven't been in years, never again! Worth every penny of my gas to go across town to LEE'S CHICKEN!! CLOSE THIS NASTY CRAP! read more

Horrible service. Out of chicken. out of ice in the ice machine. Tons of attitude. Tables are all dirty. KFC really need to pull there franchise from here.I feel sorry for the employees.absentee ownership.I believe they're trying but they have to work with. read more

This is the absolute worse location EVER!!! I went back for the third and last time once again today and went thru the drive thru. The "young lady" who asked for my order had to have been an elementary school student!! She was the rudest young lady I've ever experienced. Not only was she short with me but after requesting, then repeating my order three times( because she just couldn't get it right) she then got so irritated I told her to forget the entire order and drive off to Popeyes... read more

This KFC is a nice and quiet location. But you never know how the cashier's mood will be. I've have good and bad experiences with their customer service but the food is consistently good read more

check your orser before leaving. i ordered the 8 pc family meal (8pcs, 3 sides, and 3 biscuits). the employee with the red afro prepared my order, then handed me the bag. i checked my order, and 'no biscuits'. i brought it to her attention, she said "we don't have any ready. you'll have to wait 12 minutes, or you can have another side". i said, "so, you were gonna let me leave, and you knew there were no biscuits in my bag. was i suppose to get all the way home before finding out?" so, my advice to customers is check your order before you leave. read more

I wish I could give this KFC a 0. My Family come through the drive thru and the guy said they were out of a certain meat I believe white meat but he called my Son a Mam. My Son corrected him and said I am a guy so over the microphone the guy says yooo you got to be fucking kidding me. He comes out of the restaurant and sees that my child is a guy and continues to make hateful remarks saying I can't believe this picking on my childs voice. So I was upset we pulled to the side glass trying to speak to the Manager and he never come to see what the issue was he just acted as if no one was at the window. So we go inside the same guys in the place laughing joking on my Son's sexuality he said oh that's your son is that what you call a Son he called my Daughter a bitch and said some more hurtful things to my Son. I ask the Manager who also has the same microphone on his head to give me the number to corporate he refused so I said what about report he still refused. So I have called corporate for 3 times now and not one person has gotten back to me. They discriminated against my child they threatened us this is a place of business luckily I do have the video of what happened a gay person can eat anywhere they want. Its not your place to treat anyone this way your JOB is to make food and treat people equally and this has had my Son crying and upset since it happened. I want something done with this place of business a Owner should reach out to my family at this point. read more