Horrible and lousy staff. They were out of both tenders, fries and nuggets and the lady just sat there and complained that she was too tired to make any and that she needed a lighter. What worker asks a customer for a lighter? Avoid this KFC for a late night snack. They're tweaking, literally. lol read more

Honest to God, I have no idea how this place stays in business. I pulled through a couple months ago, they told me through the speaker that it wasn't working and I had to order at the window. I drove off. Stopped by about a month later. The drive-through was packed, so I went inside and waited 20 minutes. One of the cooks kept staring at me. No one helped, so I left. Tonight, I gave it one last shot. Pulled into the drive-through, and the person on the speaker told me I had to come inside. Three chances. Three strikes. I'm done. I genuinely wish they'd shut this dump down and replace it with a business that actually tries. No wonder Brick + Mortar stores are dying, especially when you have a workforce like they have here read more

I do the drive through, and it usually moves quickly and the employees are always courteous. I love the chicken pot pie...real comfort food, especially on a chilly winter day. I'm also a fan of their coleslaw and pick that up occasionally to serve with home cooked meals. read more

this has to be the worst KFC in South County. the place is dirty, the employees are not interested in helping at all. Amazing at it sounds, it's 50/50 at the drive thru if they even have chicken. I mean it is KFC after all. Avoid this place if at all possible read more

i never get kfc but this time i decided to try it. i ordered 3 meals and they completely forgot one of them. the mac & cheese was gross, chicken was terrible definitely not worth it. read more

They tell you to wait a sec and make you wait 5 minutes to annoy people to try to get them to leave because they don't want to work. Very lazy rude people. read more

Worst overcooked chicken I've ever seen in my 44 years of life. Some of the chicken was inedible and the pieces that were eaten were not good. Never will go here again. read more

What a horrible experience. I ordered saucy nuggets and got plain. My spouse ordered extra crispy chicken all white to find get mostly original recipe. The oven was broke again so no biscuits or any alternative. Either provide what's ordered or close your doors!! read more

I tried to order the extra crispy and I was m told that it would be 23 min. I said that's fine I will just get the original. I was told no problem. Waited behind multiple cars to only be told that they were totally out of chicken.... How is Kentucky fried CHICKEN out of CHICKEN! Might as well just close and not make as many people angry. read more

This location NEVER WANTS TO BE OPEN, it's we are closed for 30min, we don't have enough staff to be open but we are still here, we don't have any food, we don't want to work. Now granted I understand being short staffed BUT a job still can get done with less team members people will just have to wait longer. This is the 6/7 time at this location and it's been the same each time. You might ask WHY CONTINUE to come back, 1 we live close, 2 I use to work in fast food so I give chances to others but this is OUT OF CONTROL!!!! read more

Ordered from Door Dash. This place is not letting people inside so the driver has been sitting for an hour in the drive thru to pick up my order. If you aren't letting people in you need a place for pickup for people that pre order. If you can't accommodate that then you have no business taking delivery orders in the first place. Not looking forward to the cold food I know is awaiting me when it finally arrives read more

This location should be closed. I had a Chicken breast there today that was literally all fat, just the fatty skin part and grey gristle under that. 1 star as the mashed potatoes and gravy were good as well as the coleslaw. Otherwise 0 stars. read more

KFC - $5 Fill up w/extra side of slaw - Chicken Wings Near Me - Saint Louis, Missouri

If I could leave 0 stars I would. I've been here twice and both times it's been ridiculously slow!! The first time you could see and hear one of the kitchen staff cursing about how she hated her job. At one point called an order to the dining room and then said, "I don't have time to stand here and wait". Tonight, people are waiting in the dining room for close to 20 min for a 3 piece meal. The poor cashier is clearly not qualified to be working there alone. Multiple people have had to walk her through what they want when it's clearly listed in the sign. One man had to help her give him his change back because he gave her the exact coins. Never will I be back. read more

Signs on doors say open at 1030 am, arrived at 1040, didn't receive service for 15 minutes, when asked what was the deal the lady told me it was her and a cook and she was helping prepare things for the day. If you open at a business and you're business opens at a certain time, you should be prepared and ready before that certain time. read more

Wait time is 45- 60 minutes too long I don't recommend you to get food from here. This place sucks

This isn't the first time I have had major issues with this kfc. The drive thru is always rude. This time not letting me order but I thing! Never gave me my total and was just extremely rude. I pull up to the window and she doesn't say anything except did I want to add something now. I say don't worry about it. Then hands me my food all while mouthing to the other girl something then staring at me. I ordered the 16 piece meal. And in total should have gotten 16 pieces if chicken- 2 large green beans- 2 large mash potatoes and gravy and 8 biscuit. I drove through on my way home from work- don't live right by there. - I get home and I have 2 things of gravy and 1 green bean. Nothing else (chicken of course) I called the store to see what they can do cause it was just a horrible experience all the way around I was told they tried to run after me( I sat in the parking lot trying to get out for over 2 minutes (I know cause I was on the phone) so they didn't try hard. The manager ( a guy don't remember name) was actually nice and said he would remake if I went back there. If I lived closer that would be ok , but I don't and this isn't the first time I have had major attitude and missing food. I don't believe they tried to get my food to me cause I was there long enough after I received my food trying to get out of parking lot due to mall traffic. This was not a good 40.88 experience! read more

KFC - Chicken Wings Near Me - Saint Louis, Missouri

This KFC has the worst management!!!! They close early, they over cook the chicken. This location needs to be shut down!!!!

It's 7:30pm and there is no light on their menu board. What great way to order from here!

KFC .... this is not against KFC. KFC isn't my favorite fast food drive through chicken place (in fact, if I made a list of my top ten, it'd be 11.) But this particular review is of this PARTICULAR KFC. Man. This place is the WORST. 50% of the time the person on the speaker actually yells at you, or audibly rolls their eyes, or says "No" to requests. The nice ones ALWAYS explain they are understaffed and over worked. If you arrive within 1 hour of closing, they are inevitably out of things they simply stopped cooking already. And, in case the name doesn't give it away, the thing they're least likely to have in stock is CHICKEN. We once went and ordered an advertised meal for 8, that included two kinds of chicken, two sides and cookies. Every five minutes, the poor window waitress came to explain which new aspect of our order they didn't have, get a replacement order, then come back to tell us they were, sadly, also out of that. Literally, they were out of all original recipe, and baked chicken, all chicken strips, gravy -- which turned out fine because they were then out of mashed potatoes--green beans, corn, biscuits ... we ended up with a box of chicken wings (no breasts, no thighs, no legs), French fries and a dozen chocolate chip cookies -- because eventually they offered us cookies for every item they couldn't fulfill! And we still spent nearly $50. Until they get their act together, I can't, in good conscience, recommend anyone try to eat there. It's ridiculous. read more

This place was absolutely disgusting. Dirty floors, trash on floors, cobwebs in the doorway & roaches.

This KFC is absolutely horrible! I've went 4 times so far, and everytime I get my order it is completely wrong! Chicken is under cooked. Mashed potatoes hadnasty looking crust of some sort in it and I had to wait 23 minutes for my food while I was in the drive threw, NEVER AGAIN! Someone needs to shut this place down or hire new staff! read more

People were very rude. Chicken was uncooked. I asked for a side of sauce and some ketchup packets didn't get either of them. This was my last time ever going to any KFC restaurant. read more

I haven't eaten at KFC in years because the quality of their food had seriously deteriorated. But today I was needing a hardy, quick meal for my family. I was pleasantly surprised with service I received in the drive thru today. They were efficient in taking my order and upon paying they asked about my condiment choices and even asked if I'd like some disposable plates and utensils to take home. This was a great suggestion for an easy clean up. After my great service, I was hopeful that my food would be as good. And it was! The food was hot, fresh and plentiful. What a surprise to find such great customer service and food! We will be back! Thanks KFC. read more

Used Grubhub. They did great. The problem was KFC. Ordered 2 Cole slaw but they substituted with 1 mashed potatoes and 1 macaroni and cheese. Did not include any utensils or napkins, so just thru all away. The biscuits were hard and there was no butter. The chicken and lemonade were good. read more

Service was excellent! The cashiers name is Brandi and she was nice and friendly. We ordered our food and less than 5 minutes later she brought it out to our table which was very nice. Btw the place was empty so I know if it was busy that wouldn't happen. She asked if we needed any sauces and we asked for a few and she got them. It really doesn't take that much to be nice to people in public or the fast food/restaurant business.. we are all human and too see there are still nice people out there is great! Food was good too! All and all definitely happy! read more

Came here with my little cousin. I got a $5 fill up with the chicken pot pie. Very good. Very filling. It comes with a cookie. My little cousin got the one piece kids strip meal & they gave her two strips because they felt the strips were kind of small, she couldn't even finish one. Some of the employees saw how much she had eaten (she also ate some of my pot pie) and they gave her a cookie of her own for free. Everyone is very friendly and super helpful. read more

They had us waiting for 40 minutes for the food and when I finally called them again to see what is going on they basically forgot about our order. Once we got the food all the side containers were only filled like not even 1/3 of the way. Chicken was so greasy. Definitely wouldn't recommend. read more

This has to be the worst fast food place I've ever been to. Went there on a Sunday evening to get their chicken fingers meal. I knew I was in trouble when I pulled up to a line of cars around the building, backed up to the edge of the road. I parked and went inside and counted 9 other groups of people inside just waiting for their food. My wife wanted KFC though, so I went proceeded to make the huge mistake of ordering instead of running away. Let me first say their customer service is non-existent. The girl working the register was outright vile. We're not talking about little things like not greeting me or smiling. At one point I told her I'd like mashed potatoes and cole slaw as my two sides and she tells me "no you only get two sides". I wasn't sure where the confusion was so I repeated it... "Yeah, mashed potatoes and cole slaw". This girl literally stomped her foot down while rolling her eyes so hard that her neck snapped back, then proceeded to curse about me under her breath while she typed in the order. I was supposed to get 6 sauces with the order. She didn't even ask and just put down that I didn't want any, then told me the total without asking if that was it. When I told her I needed drinks too, it was more stomping around, eye rolling, and cursing. Again, I should have left at that point, but I made the decision to stay. As I waited there I realized nobody was getting their food. 5 minutes passed, 10 minutes, finally a couple people were called to the counter, only to be told they didn't have what they had ordered. 15 minutes... 20 minutes, 30 minutes. I sat there and watched person after person come to the counter to order and get the same despicable attitude I was given. I watched the girl at the counter even argue with a customer about how the meal they wanted didn't exist, even though it was on the menu right behind her. When that customer challenged her, the cashier literally just threw up her hands and walked away. I assumed she had gone to get the manager, but nope. She just started doing other things and left the customer standing at the counter. I had finally had enough after about 40 minutes of waiting while hearing other people talking about how they had been there over an hour. I went to the counter where I was ignored. I finally had to shout to them in the kitchen area, asking who the manager was. When she came up, I discovered where the cashier had gotten her customer service skills. I told her that I had waited long enough and couldn't wait any more. I discovered they hadn't even started my order yet and got a lecture about how it wasn't her fault that they're so far behind. I told her as kindly as I could, that it's her problem to figure that and that I just wanted my money back so I could get my family some food before my kids had to get to bed. She proceeded to tell me off, going on about how corporate won't give her enough people and that I can take my money elsewhere. She repeatedly went on to say she doesn't care. I think that may be a big part of the problem but I wasn't trying to confront her. I just wanted my money back so I could get some dinner for my family. She continued to spew excuses and to tell me how none of it is her fault. I finally got my money back and went to the KFC in Fenton, where I got that entire meal in under 5 minutes. This is the third time in the last couple years I've been to this KFC and it gets worse every time. I won't be back. I'd suggest you make better decisions than I did and avoid this place. If you need KFC, go to the one in Fenton. Even with the drive, you'll save yourself time and aggravation. read more

This place is an absolute disaster. Went through drive through over 30 mins. Out of everything and VERY poor customer service. Jasmyne was her name. She needs to be fired. read more

If you are in a hurry, this is not the place to go. Even though the food was hot, at 6 pm on a Sunday evening it is taking over 15 minutes to get the food. The gentleman that ordered right after us has now waited over 30 minutes for his food. Several people have ordered and received their food as he still waits. The employees are not showing any concern. read more

4071 UNION ROAD SAINT LOUIS, MO 63129 (314) 892-4336 is like a monkey screwing a football... Toni (the shift manager) comes up to me after 15 minutes waiting for my order only to tell me THEY ARE OUT OF F'N CHICKEN!!! read more

Worst experience ever ! Worker didn't seem to care. Ordered 3 meals, all 3 potatoes with NO gravy. One order was 3 pc with 2-thighs one breast, paid extra, verified 3 times, got one tiny wing and two legs...They really act put-out taking our order. And, Oh, the wait was 15 min. os so.... read more

The line is too long. They are always out of chicken. They are not friendly. I love KFC but this place drives me crazy.

Order completely messed up order calling all day 52 times on one phone 25 times on another phone and we are senior citizens and received discount and this is how we are treated!!!! read more

Terrible service. Very rude cashier, Jae. Acted like I was interrupting her day. Not a single thanks or you're welcome. I have worked in the restaurant business so I am extra polite. Jae couldn't even reply you're welcome when I told her thank you. So sorry to interrupt her day. Won't do it again. read more