This has to be the worst KFC I have ever visited. I'd give O stars if I could. I go to the Tuesday night car show right past this KFC and i've stopped here for food maybe 6 or 7 times. Almost always it's a bad experience. **************I WON'T be back***************** I'll just list out the issues: 1) The employees are R-U-D-E and obnoxious. Whoever does the hiring could do A LOT better. Stop hiring the dregs of society who don't give a damn about the customers or acting civilly or showing respect to the customers. 2) The food is not even CLOSE to the quality in my town or at most KFC's. 3) The service SUX. SLOOOOOOOOOOOW each time I have been there. Folks -- rude employees, subpar food, and sucky service should not be the ingredients at a KFC. Whoever is the manager at this toilet should be flushed for allowing this to go on. A KFC should not be rated 2 stars on Yelp. This place should be closed down and replaced with a Chick-Fil-A. Always great food and great service. This place can go cluck itself. read more

KFC on Snow Rd in Brook Park always has fresh chicken ready whenever we want it. Excellent service and always accurate. Highly Recommend this KFC. read more

I went through the drive thru about 1 PM today. There was a very long line. The employees were all extremely friendly and super efficient and I had my order in no time. The chicken was good, but the fries and biscuits tasted exceptionally delicious. It's great to see people who actually care about their jobs. Way to go!!! read more

My motto for Yelp is "sometimes bad service is the customer's fault." I was coming here to leave a four-star review because the KFC site wouldn't let me praise the employees there, but after seeing they have such a dismal rating-- I bumped up to five stars. We ran into this KFC for dinner before a movie. The place moved like a well-oiled machine. Young employees in the back focused on their work and communicated well. Our register person "Daniel" according to the receipt, helped us place our order as we were flustered by being late, and he kept us cool. I was very impressed with this place. KFC is KFC, and I normally wouldn't give a fast food place five stars, but these employees were great, and deserve a better yelp rating than the ragamuffin Yelp hooligans who never worked a service job in their lives will give it. Bravo, peeps. Bravo. read more

At the nexus between busy 422, the heart of Solon's industrial area, and several hotels catering to business travellers, this place makes buku cash hand over fist from morning to night. So it doesn't worry about food quality, getting your order right, or good customer service. Biggest complaint would have to be the wait. During the weekday lunch rush (noon - 1 pm), you may spend 15 sometimes 20 minutes waiting in the drive-thru line. Walking in isn't much better either. It's simply a matter of capacity - they aren't set up for quicker production and therefore people sit or stand in line for an inordinate amount of time. Next complaint would be their terrible customer service. Sometimes you wait at the drive-thru order kiosk for 5 minutes before someone takes your order even though there's nobody ahead and seemingly no one in the store. I've watched PO'd drivers just drive off in frustration. Other times they get your food order wrong. Twice I've driven away with something completely not what I ordered. (Someone else's maybe?) And you almost always get a crappy attitude at the window and counter. I swear this place must be on a probation officer's kickback list... Unfortunately it's the only fast food place open late with a drive-thru in the immediate Solon industrial area. read more

The service was absolutely terrible. The door was open so I went in, after standing awhile someone finally said the inside is closed, mind you no sign on the door, nothing. So I keep my composure and go through the drive through after several cars and order 2 pc white, they said we only have wings and drums, I ask what's the price? they respond The price is the same. I left after that because they have a price for white meat and a price for dark meat, nothing on the menu shows both and I was not about to spend $7.99+ tax for a wing and drum. Their is some type of issue every time I go there but not anymore. That place is never well managed, I'm done I rather buy a hotdog from a gas station than waist my time there........... read more

Terrible service, cold food, terrible employees. I wouldn't spend my money here if it was the last place on earth to eat.

Our family recently had the pleasure of eating at this establishment on March 4th, around 5:30 P.M. This is conveniently across from the hotel we were staying at. We came around peak business hours. They were understaffed, yet we received our food in a very prompt manner. No complaints on the food! It was all steaming hot and the chicken was delicious! With KFC and Taco Bell being joined together, you have PLENTY of options to choose from! I'd like to take a minute to appreciate one of the employees at this location. I wish I got his name, but this guy was a top notch, professional employee. He was very attentive and very polite. Despite being understaffed and the lines getting noticeably longer, he kept his composure and maintained his politeness with the customers. Having worked previously as a manager in the restaurant business, I can certainly say that this employee is a true asset to this location and certainly deserves a raise if he hasn't gotten one yet! I would recommend this restaurant to anyone in the area! If the restaurant is still understaffed when you visit, please keep that in consideration while waiting for your food. Three guys is not enough to be taking care of drive thru orders, assembling the orders, AND taking care of dine in customers. read more

I like Taco Bell. I like KFC. I don't eat much fast food but these are the two I prefer. So I love that I can get both at one place. Sadly the experience doesn't live up to the expectation. I would give this place more stars for the food, but both times I've visited (3 years ago, and this week), the service has been the absolute opposite of fast. I literally could have gone into a regular restaurant and ordered food and probably had it on the table faster than I got my food here at the drive-through. No joke, I waited almost 20 minutes start to finish. And you can't get out of the line once you are in due to the layout. When I got to the window for my food (finally) I could see the same few people waiting in line inside, so it doesn't seem to matter where you order, you will be waiting a looooong time. I'd give the drive through zero stars except the girl at the window was actually very pleasant and apologetic, and she got my order right. Everything was hot and fresh. If you go, I recommend the Nashville Sweet and Spicy Chicken. The coating kind of reminds me of sweet BBQ potato chips with sriracha.It's actually quite hot, enough that my lips were slightly irritated. And I regularly eat and enjoy spicy food (Korean, especially) as a reference. So f you don't like heat, you shouldn't try this. So two stars for the food and the window employee. If they had one of these anywhere else convenient, I would not go here due to the horrendously slow service. read more

I hate to tag on but the drive through is very slow. The person that took my order seemed confused. I asked for a K6 with a Dr Pepper. She replied, ok what do you want to drink. Then she said "what else". She ask me what sauce I wanted and I ask for BBQ. They gave my hot sauce instead. The food was typical of most kfc restaurants. read more

Bad, bad, bad, never going there again. Ordered the $20 fill up at 6 PM. No chicken and no mashed potatoes and never told me when I ordered. Waited 15 minutes and when asked about my order, said it would take more time. Lots of employees doing nothing. Got my money back and left. Does management know how bad the service is? read more

SO SLOOWWWWWWWW. Literally the slowest "fast food" drive through I have ever been to.

I got a bucket of chicken, mashed potatoes and gravy, corn and biscuits. Thoroughly enjoyed everything. I am usually one of the people that fights for a leg but this time I got stuck with a chicken breast and it was surprisingly juicy. The mashed potatoes and gravy are for typical for KFC and satisfactory. If you're looking for a quick lunch for a few people this is a good choice. Easy and fast, and it really hits the spot! read more

KFC - Original recipe chicken - Fast Food Near Me - Solon, Ohio

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The service was absolutely terrible. The drive through order taker was rude and unprepared as well as unprofessional. My wife asked a simple question about substituting the mashed potatoes her response was rude and uncalled for. Then later said repeat your order because no one was taking it. We just left. If we could give 0 stars we would. read more

Good mashed potatoes and gravy. Decent Cole slaw. As for the chicken the secret spices and herbs were no where. I'm old and remember how tasty it was. The colonel has to be spinning in his grave. Makes you appreciate mr. chicken. read more

Horribly slow. Waited in the drive-through for 30 minutes. Would not recommend this place to anyone. Food quality wasnt that great and the service was rude. read more

Food is fine; same as other KFCs and Taco Bells. However, the wait is not tolerable. I've been to this establishment at least 10 times. I've never waited less than 20 minutes. The most recent was a 40 minute encounter from the time I arrived and the time I asked for my money back. I have left with no food on at least 3 occasions after giving up on the wait. I am a slow learner but I have learned. I will never again return. read more

I work in Solon, and live 30 minutes away. My work schedule starts very early in the morning so by the time i leave its around 2. This is one of the only places on my way to the highway and I stopped in today and it was disappointing. Ive had bad service here before but this takes the cake, I was the only vehicle in the drive thru and I was going to order a few things. Jonita comes on the intercom and does the usual speal. I was going to order the K6 and one other thing. Before I could even finish saying the first part of my order, she interrupts me and says, "what do you want to drink". I told her large coke. Before I could even say the next part of my order, she says "5.31, pull up". Needless to say that is less than good customer service. This place has a habit of having employees that either don't care or are impatient with customers. I have worked in the customer service industry for the better part of 15 years and this in inexcusable. Granted working in fast food isn't the most glorious of jobs but its a job. My coworkers have been here before and have experienced the same issues. I don't think ill be coming back. This place either needs to do some more training with their employees or find ones that actually care. read more

go anywhere else! bad attitude, poor food, and lousy service. I visited the taco bell restaurant. Never again!

Chicken was not cleaned properly before cooking. Tasted bad. Was also very tough. Breasts should not be tough, especially since this is pressure cooked first. No flavor in meat. No biscuits, (machine Broken). Expect better quality from a national chain. read more

I went to KFC tonight. I waited a long time in line. I ordered with a coupon. When I handed the girl at the window ten dollar bill she dropped it and it blew in the wind away! She announced to me that I would have to pay again. I said I gave her the ten dollar bill and the wind took it out of her hand. She accused me of dropping it!! I said you were holding the money and it left your hand! She told me I had to go out in the high wind and look for it! She wouldn't give me my food or return any money. I asked for the manager. He came outside and asked me to get out of the drive through line and go look for my money at night in the dark! With high winds I knew I wouldn't find it! I got out of line and parked! I got out of my car looked around and no money. So with no food or my cash the manager said they couldn't give me my food because they didn't have my money! But I gave you my money I said. Finally I called the police and told the manager that I called them. He ran inside and came out with a bag. I waited for police and when they came they went in and got the food and gave it to me. I still needed 5 dollars in change but none was offered! So the police said go on social media and give a review so here I am. I paid twice as much for the food that was cold. The coleslaw was warm the food was terrible and I paid double for it because no change. Don't go to the Solon KFC!!!! read more

Absolutely the worst KFC ever! Employees do not care about customers at all. Gave this place another chance today during dinner only to be told it was at least a 30 minute wait for chicken. Are you kidding me? No chicken, at dinner, at a chicken place? And not remotely crowded! If the employees could get off their phones and butts and earn their minimum pay... since that will NEVER happen do yourself a favor - avoid this place at all costs! read more

Who goes to a chicken restaurant, and there is NO chicken? The worst service ever! I pulled up to the drive thru and waited almost 10 minutes before I got to the window. When I finally pulled up to order, the staff member said, "one moment please". Well, after I sat there for another 10 minutes, she came on the intercom and asked me for my order. I ordered a 10 piece meal. At this time she interrupted me and told me there would be a 30 minute wait for chicken! Who does this? She knew she didn't have chicken when she asked me to wait. I wasted over 20 minutes in this ridiculous drive thru. NEVER NEVER NEVER go there! read more