Went through the drive-thru. Said "I'd like the 8 piece chicken tender family meal." The woman asked if I wanted the combo and I said yes. I told her which two sides I wanted. Then she said my total was $13, which should have tipped me off, but since the bucket was supposed to be $31, I figured she just got the numbers switched around. The we go to the pick up window and the order is entirely wrong. We got an individual nugget meal, which is neither a family buckey nor chicken tenders. Luckily there's also a popeyes in the same shopping center and so I was still able to get a meal for my entire family. read more

KFC - NOT chicken tenders, as ordered - Fast Food Near Me - Woodbridge, Virginia

I arrived a few minutes after they opened and thankfully they already had everything ready. That was surprising considering the area has been snowed out for days and many of the local businesses have been closed. I ordered the twelve piece chicken combo which included three sides and a couple biscuits. I was actually getting the lunch for a few of my co-workers since we all braved the inclement weather and made it into work today. The restaurant was clean and more importantly they were ready to serve-up some awesome chicken. I can't complain about that! read more

KFC - Fast Food Near Me - Woodbridge, Virginia

I ordered the 8 piece bucket and got 4 legs and 4 thighs, no wings no breast - no variety. I asked if they put the napkins in the bag? They said yes. Once I was underway, guess what? No napkins! Why does this place always give me bad service? read more

Solid, big pieces of chicken, hot and crispy. Al at the window was patient for our ordering and helped get a order of fries at the last minute. Solid service, but the drive thru is a bit slow (they could use a holding spot to the side for those waiting on larger orders). read more

Not sure how this KFC expects someone to eat a classic chicken sandwich with bones in it. read more

KFC - Fast Food Near Me - Woodbridge, Virginia

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Not even one star. Chicken was mushy . Mac and cheese was only half full and same with the frys ... kfc used to be soo good . Now not so much.... read more

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My order today according to the Receipt was taken at 4:57PM 12 minutes and I finally get to the window to be told wings will take 10 minutes. So 20 minutes pasted! Where is management? Supply and demand is a critical item in the dinner rush time! Reading the previous reviews it is a wonder why it always has a standing line! The Col. would be irate in the food provided from one of his places! Stay away! read more

Long time visitor who usually orders their 2 piece meal, original along with potato wedges.. On a recent visit since the virus l found out the wedges have been replaced with fries.. Sadly l ordered them thinking maybe they were as delicious and seasoned like those wedges were...Never had to add any salt or anything. WRONG.....Unless they have improved lately, they are horrible and am puzzled as to why they replaced the wedges with them.. They had NO seasoning on them and tasted flat..l hope others who have noticed will note their disapproval or else KFC will keep them on the menu... Bring those wedges BACK! read more

Might want to be careful next time you order from here, they seem to have a problem with cooking the chicken all the way through. I will post a video and picture. read more

KFC - Uncooked Chicken Little - Fast Food Near Me - Woodbridge, Virginia

Me encanto todo estaba limpio, la comida perfecta. Y lo mejor las personas que estaban trabajando todas muy amables

The KFC on Minnieville Rd in Woodbridge, VA is the worse. The manager Maria allows her staff to use fowl language at customers. When customers complain to her and ask for corporate number, she just gives the store number. I've emailed my complaint and called in customer service but have not heard from the owner regarding this matter. It's disappointing to know no one will discuss or speak to the manager or Diana if that's her name regarding their lack of customer service. No customer should have a cashier say "Oh my fucking God" when asking for a receipt. To make matters worse I had my 2 year old with me who repeats everything. I wish I would've kept my money and went somewhere else. read more

Always slow, even before pandemic. Terrible during a lunch rush. Got here at 1:20, still here 1:45 waiting at the curb. Wasting my time.

I don't know why I keep going back. Dining room is never open. Tried it anyway this afternoon - locked, even though it should be open according to the hours painted on the door. Two cars ahead of us in the drive-thru but took over 10 minutes just to place an order, only to receive watered down soda and cold fries. Not worth it read more

This place is quick !!!! You get your food before you even have to pay!! I've never experienced quick service like this everrrrr!!! CHICK-FIL-A WHOOOOOOO?! No need for hospitality when you got QUICK service!!!! Thank you so much! You all never get my order wrong either! Always sweet and generally nice people! Thank you! read more

Frustrating. Just frustrating. 32 minutes from the time I went into the door to the time I was given an order that was not exactly as I ordered but I was so frustrated I walked out anyways. Oh, I didn't even get a receipt!!! First, it's hot in here, but I know they are cooking- so... Second, it's dirty. Paper, spills, dirty counter, receipts all over, straw paper on the floor... Third, unfriendly people at the counter. No hello, no thank you, gruff, curt and obviously not happy- AND I'm NOT TALKING ABOUT ME...yet. Fourth- It was sooooo slow. I should have gotten a tip from the two (now angry) people in front of me. I wanted a 20 piece chicken only bucket to take to my son's Crew picnic. Then the card apparently didn't swipe correctly and the guy at the register called for another gruff man to come and see what was wrong with the register. The man's name was Moses and he never said anything to me, didn't explain what was going on, but I could overhear that there was an issue with the transaction being held up. He called the company, they turned the machine on and off, he kept saying 'I don't know if it went through' but never apologized for the extra time. Now I see that he didn't even begin to process my order- so I'm STILL waiting for my chicken, and now we're 20 mins late for the picnic. Someone from the regional staff needs to come and do some personnel training here as I have heard 10 customers come and go and not a single "hello" "good afternoon" or "thank-you" from anyone BUT CUSTOMERS.' If I could give it 0 stars I would. read more

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The chicken was left under lamps so long that chicken had a rubber look and tasked like week old grease. The fries were extra crispy, burned. Recommend food service training for staff. I recommend anything except KFC at 13565 Minnieville Road, Woodbridge VA. Don't waist your hard earned money. read more

Horrible experience at this KFC, I ordered a 8 piece meal and 8 hot wings on my way home from work. When I got home my family was hungry and excited for the food so we sat down to eat. When I pulled out the bucket it only had 4 pieces of chicken and no hot wings. I was exhausted and unable to leave my house so I called to speak to the manager. They refused to do anything unless I come into the store. As I was explaining what happened the manager hung up on me. I called back and he said it was my fault because I didn't check my order before leaving. I'm dumbfounded that a major corporation in the customer service industry would act like this. I feel robbed and cheated because I paid 26.50 for 4 pieces of chicken. read more

This KFC a doesn't have their lobby open, which means that even if you've already ordered and are picking up or are picking up an order for DoorDash, you have no choice but to sit in the line with customers ordering and paying. Absolutely horrendous wait time for something as simple as picking up two sides that were already paid for. read more

Worst location ever. Full of careless employees. I order two chicken littles and some BBQ wings. I get home and I only have BBQ wings. It's too late to go back because they are closed and I have three small children. read more

Went there for dinner as the hubby & I were craving chicken sandwiches & McD wasn't going to cut it. I've gotten them at the KFC on JD hway many times & they're always good, hot & fresh. Also thick & not rubbery at all. The fries are always hot & crisp as well. I assumed this would be the same. NOT! I went thru the drivethru & was told they had no breasts so there would be a 10 min. delay while they cook. I said forget it & pulled into the lot to call hubby. He said "10 min. is not that bad." I said "ok, fine I'll go in as they're already cooking so it should only be like 5 min. now." I should've known better when I walked in & there were about 7 people standing around waiting. 15 min. later I walked out with my 2 sandwiches. How ridiculous. The lady said they were almost done when I ordered them. It was like watching a Laurel & Hardy episode while I was waiting. There was a new guy, apparently. He was confused & the other workers were picking on him constantly. Quite loudly I might add. I felt bad for him. Consequently he kept making more mistakes as he was flustered. It is a very poorly run place. When I finally got my food the chicken was overcooked & rubbery & very thin. Not even close to the quality of the other KFC. I would've been better off getting McD. My kids chicken from there looked better. Live & learn. I'd stay away if I were you. Take it from me & all the other posters here, this KFC leaves a lot to be desired. read more

Using the Yelp hours I got to the KFC at 10:15 only to find it closed. The hours on the door proclaimed 10:30 to be the opening time. So I waited 15 minutes and tried again to go in and this time it was open. I was promptly greeted, ordered a bucket of 12 pieces of original chicke, and in short order was back in my car headed home. The chicken was hot and tasted pretty go. The order was correct. No problems. So if you want fowl meat this is a good place. I just wish the served coke to drink instead of that }#{[*+% Pepsi cola. But since they are owned by Pepsi through Pepsi's Yum brand I guess there is not much chance of them switching. read more

I cant say enough. Almost 95 percent this place is always out if something. Even around dinner rush. That's why I choose not to go here. Popeyes is better by far. read more

I used to wonder why certain fast food restaurants always appeared empty. After my visit to this KFC location, questions have been answered. I came in, ordered Nashville Hot Wings (5-ct), paid, received my order, and left. I'd never had an issue with this KFC before so I expected none on this visit. When I opened my container at home I was sorely disappointed. I had 6 pieces of what were supposed to be wings but looked more like something I couldn't identify! I began trying to eat my "wings" which were nothing more than hard skin, some hot type of saucee, and very little actual chicken. All pieces were like that. They resembled the wing-dings that supermarkets put out that sit under heat lamps for half a day. The Colonel has disappointed me for the last time. I cannot in good faith continue to support a subpar product that has been consistently declining. The one star was for the good customer service. read more

Rancid, stale iced tea, and cannot manage to include a NAPKIN! Don't you love eating fried chicken in a car with no napkin...Needs new management read more

Pretty horrible drive thru... Received the wrong order, but didn't realize until after coming home. Went back to have it corrected and receive a refund, but didn't get one. read more

I was hesitant to go here because of the bad reviews. I ordered the 12 piece meal at 2:45 and we got it in less than 10 minutes. The staff was Courteous and the back counter area was clean. Not spotless but clean. read more

Can only add to to totally unprofessional operations of this particular KFC. They rarely have an order ready to go. I can see high profile days like the Super Bowl or Final Four when the masses consume take out food at an increased rate but at 1pm on a week day ???!! Then you are asked to to "pull up over there" and told to wait. I waited once for almost ten minutes . I went inside and it seemed to get them to move faster. I avoid this KFC like the plague. Poor customer service on a grand scale. read more

This place should be closed down - the last time I was here there were ROACHES on the counter. After the employee rang me out I pointed out the roach which he BRUSHED onto the floor - I know restaurants have roaches but on the front counter is unacceptable - buyer BEWARE read more

Do yourself a favor and go someplace else in the area. This place has quite literally the worst service out of any KFC I've ever been to.

ek! I ordered a chicken sandwich combo yesterday. Everything was stale. The chicken was rubbery as if it was left over from a previous shift. The bread was hard and the potato wedges were cold. I think the only positive about the meal was the ice tea that I ordered with it. I had been to this location before and found that the food was not as fresh but thought it may have just been a fluke....apparently not...back to popeyes it is for me! read more

Similar to other reviewers, I got a a chicken sandwich combo with wedges and biscuits on the side. The biscuits were dry all the way through, and the chicken was overdone. I will not go there again, and I love KFC. read more

This Place is clean but the service needs help they never have the food ready and way too often I have had to sit in the parking lot and wait for my meals, might as well not use the drive thru. read more

Great service and they didn't mess the order up like other fast food restaurants. The food was fresh and warm.

This place is disgusting. I went there yesterday and got a sandwich, fries, and a mountain dew. The chicken in the sandwich was gross- old, super hard and stale. The fries tastes just as bad! One of them had a nasty, bitter taste to it which took me a little while to get out. I agree with the other review, the best item I got was the drink. Avoid this place!!! Popeyes is less than a minute away, go there instead!!! read more

I like kfc but going thru this one is a hit or miss. Be careful to check your order before you leave the pickup window. Order accuracy is an issue. read more

I went through the drive thru today and I ordered a chicken tenders go cup. I thought it was pretty good, the tenders weren't burnt and the fries were just right. The lady at the window was pretty nice and I got my order pretty quickly. I think this location is better than the other kfc right near lake ridge. read more

This place needs new management. They never have anything ready and tell you it will 5 minutes which turns out to be 15 minutes. Ugh

This KFC has a very fast past staff. Very friendly and nice. Today I was greeted by this nice staff named Ana. She had a nice smile and gave me my food at a fast orderly manner. The food was very hot and fresh. Will return again. This is what I call great customer service. read more

I went thru the drive thru and tenders were cold and hard. Although I initially asked for ketchup and honey mustard, and again after I paid, then again when they handed me my drink, the cashier totally ignored me, closed the window and started helping someone else. Lemonade tasted watered down. That 3 tender fill up was my fav but they ruined it. Oh, and they didn't give me a cookie. Crew was unprofessional and uncaring. read more

Ok, first off the food is good. I've never had an issue with their food. My issue is they don't pay attention when talking to their customers. I asked for a 12 piece all thighs and breasts. They explained there will be an up charge and I said that's fine. He repeated my order and it was correct. I paid for it and got home. To my surprise I had legs as part of my 12 piece (3 pieces). The lids on the gravy were not on correctly and half poured out in the bag. I can understand if it was busy but it wasn't. All I ask is slow down and double check read more