They are brutal and Tara is a lier and the service was brutal. Made an appointment 10 days ago for 9am. Showed up at 8am. They didn't look at the vehicle until after 1pm. Didn't call to let me know, I had to call at 3pm to find out what was going on. Told them to send the shuttle over 2 hr wait for that. More lies and excuses. This place is horrible and brutal. I should have waited for an appointment at Grimsby Kia. Way better and they are professional. read more

I purchased a Kia Soul EV from them in November of 2026. They had 2 different people tell me and the dash showed that the battery was at 100% state of health. It turns out immediately afterwards that they had reset the SOH indicator in the car and it actually was at 65% SOH. I had the car tested at a different Kia dealer and they confirmed this. Kia of Hamilton have since refused to talk to me about it. I have put in an official complaint to the OMVIC but have still heard nothing from the dealer. My original feeling was that it was an honest mistake by the dealership. But because they refuse to even talk to me about it, it has started to feel like it was a purposeful alteration of the vehicles history. I am extremely disappointed in this dealership, and would advise anyone thinking of purchasing from them to look else ware for a trustworthy dealer. as this dealer is modifying the in vehicle history to make the cars appear better than they are. read more

Watch out for Richard in the service department. Guy is a complete jerk. Loves to smile at you as he talks down to you with a condescending tone. That little smirk of his leaves you feeling enraged. They lost my business. read more

Kia Of - Avoid this guy. - Car Dealers Near Me - Hamilton, Ontario

It is not often I complain about service, being a past bartender, I know sometimes things don't always go your way. But this Kia dealership needs some serious help. We had purchased an electric SUV from Kia of Hamilton and will never do so again. We were over-charged on several items that were never discussed in our agreement prior to the pick up. They refused to honour the EV incentive program after agreeing to it via email prior to pick up. My wife needed the vehicle, so we purchased it anyways. After the purchase, I came in to complain about the lack of service given. I was promised it would be fixed. 5 months later and still nothing. The sales team lacks empathy, they even mock their owner on how cheap he is. Overall, a horrid experience. We dealt with Rohan, who only cared about the sale, Shannon (who left), and I believe Andy was the last one my wife dealt with. We ended up contacting the Government iZev program, explained the issue, and "miraculously", Kia contacted us days laters. Still waiting on Kia to follow up and fix everything they over-charged us for, and for the lack of service and stress they put us through, like they said they would. Possibly the worst experience I've ever had purchasing a car. I'm surprised how they could be in business. It's a shame, we were actually really happy to get the SUV. They made the whole experience horrible though. read more

No complaints about the car, it's fine for a Kia; my main issue is the thousands of dollars in unnecessary work that they claim is needed on the car, which is not even five years old. No car needs a new battery after one year. There is no way it costs $900 to figure out why the radio isn't working (my brother in law figured it out and fixed it in ten minutes). Bluetooth not working? That'll be $300 to fix it (it wasn't broken). Every time the car is brought in "several issues that need immediate attention" are found. I guess these days it's to be expected from a dealership. Would not recommend this place to anyone. read more

What a nightmare my experience with Kia of Hamilton has been. About 60 days ago I bought a used Honda HR-V from this dealership. What a mistake. It started before I even purchased the car - while I was waiting for the paperwork to get assembled, I looked up the VIN and found a recall notice on the vehicle - thank goodness I did, because it they sure didn't and I'm sure I would have been left to deal with it on my own after picking it up. They brought it for servicing at Sterling Honda, which is owned by the same company. I discovered that the transmission is warrantied by Honda to 240k km's, but was told that I could not get a discount on the third-party warranty (even though I don't need the coverage). OK, fine. I get the car home finally (another week later) and after about a month, the alarm goes off in the middle of the night, waking up everyone on our street. I let Kia know and they waved it away as "maybe a loud car went by" - OK, thanks guys. Another week goes by and the same thing happens. I bring it to Kia, they ask me to bring it to Honda for diagnosis. I do. Honda informs me the car has 20,000kms of Comprehensive warranty on it. I was not told this by Kia and would not have purchased a third party warranty had I known this. I assume they kept this info from me for that very reason. Honda claims they'll change the warranty into my name. They don't. Instead, they charge me $150 to diagnose the alarm, which is going off because water is pooling in the taillight, leaking into the hatch and triggering the alarm sensor. Excellent. They want another $250 to fix it; claiming the gasket is not covered by my warranty - curiously, this seems to be quite common for this vehicle, and many forum posts seem to indicate that it's normally covered by other people's warranties (some suggested driving to other Honda dealerships until one of them does it, but who has time for that?) Returned to Kia - they claimed they'd take care of it, and address the diagnosis fee, just wait for a call from financing. Three hours go by before I call them again and get an answering machine. A service person calls me back to inform me that my own third-party warranty (the extraneous one) will not cover it, but the used car manager will call me back to talk about this case. That also hasn't happened yet. I've filed a BBB complaint and will be following up with the used car manager before the end of the day. In short: never, ever, ever again. These people line their pockets with your hard-earned money and then turn their backs on you when you actually need help. I hope saving $200 was worth it, guys - this is very far from over read more

Beware. My wife likes the car she bought but they sold her the ugly black-rim snow tires without telling her the rims would be black (she didn't know) and never showed them to her, just put them in the car in bags. She only found out when we went to our car mechanic to put the snow tires on. I tried calling and emailing Kia many times, from our dishonest agent Ifte right up to their management who never even bothered to answer me now they have my wife's money. Would never buy a Kia again. Honda -- my own car dealer-- would never be that non-transparent or rude. read more

I took my car in for the #3 service, expecting to pay $249. It ended up costing me $643.93. This is a certified used car which I bought from another Kia dealership. I didn't think much of their service so I thought I would try Kia Hamilton. This car had sat in the other dealership for 14 months after it was traded in so it shouldn't have needed a lot of work doing to it. Richard said it needed a lot more work doing, but as far as I am concerned, there is nothing wrong with the car. I tried to call the owner but he was at a meeting, then I asked for the service manager, he too was at a meeting, but the girl said she would get him to call me back. That was on January 30th. I am still waiting for the call back. It is a very long meeting that lasts 3 days!!! read more

Another visit to Kia Hamilton, resulted in a horrible experience again. I thought I would give them the benifit of the Doubt. But Unfortunately Richard Nason, is the most ignorant, unhelpful, pompous person I have ever dealt with. STAY AWAY!!! read more

You want an honest review, do not, I repeat "DO NOT!" buy from Kia. We had purchased a new 2017 Kia Sportage. We took care of it, but always seemed to have random issues with it. Sometimes the radio wouldn't work, or it just wouldn't rev probably. We had got some oil changes done at the Kia dealership but it was quite costly. We then went to Jiffy Lube instead. 4 days after getting the oil change, the 2017 Sportage with only 70, 000 kms completely died while driving up the mountain. We had it towed to Kia where it sat around for days, no one called us back and I eventually had to call them. Their excuse was we gave them the wrong number. Not only did I leave my spouses cell number, they also have mine on file and I have had the same number for 20 years. On top of that, we never got a call back, instead we got a text message. The most impersonal approach to customer service out there. After finally speaking to someone, they tried to say we didn't do proper maintenance on the vehicle and didn't change the oil, that's why the engine seized and the oil was all sludge inside. I told them that we literally had the oil changed 4 days prior and gave them the receipt for proof. They then said they would look into it. I spoke with Kia Canada too, and they responded with we didn't have proper maintenance, even though we showed proof of the recent oil change and they had past records of our oil change at the dealership. No one will help out and it's almost like they are trying to sweep the faulty engine under the rug. After digging around and reading more reviews, I have found the following information. If you don't use a genuine Kia oil filter, the flow is restricted. The restricted flow will equal less oil and the slower roasting will results in sludge. No matter how much matienace you prefer on your brand new 2017! Kia also doesn't have an oil pressure or temperature gauge, so unless you check the oil stick every time you drive it, you will never know this. So even when going to Jiffy Lube, or your own preference to do routine maintenance, you will still end up with the same result unless you go to the high price dealerships to get official Kia parts. More so the lack of responsibility and ownership is quite shocking considering these are family vehicles. Even Kia Canada just brushed us off. Below are even more links to news reports dictating Kia Recalls, Engine seizing and even engines catching fire sporadically even with routine maintenance. I'm writing this review to let people know about the danger and unsafe policies that are in place by Kia and their utter lack of ownership to fix the problem, while also putting lives at risk. I will be posting this on a few Kia forums and also sending to a few different newspapers to get the word out. I have no problem if someone wants to contact me. Thanks, below are some frightening links already in the news. Kia's engine seizing and randomly catching fire https://www.cbc.ca/news/business/car-owners-claim-they-were-knowingly-sold-defective-vehicles-1.5073563 Kia's engine seizing and they blame the wrong size filters from Jiffy Lube https://www.thespec.com/news-story/6483003-action-line-jiffy-lube-will-pay-for-kia-s-new-engine/ Kia's engine recall, but don't know why it's happening. https://globalnews.ca/news/3363691/hyundai-kia-recall-1-4m-cars-in-canada-u-s-for-possible-engine-failure/ read more

Received a call informing me my 2017 Kia Soul was the very year and model they were looking for, and did I want to upgrade. I made a 3 o'clock app't and was told a representative would be there to greet me, assess my vehicle and present a deal on a brand new Soul. I arrived at the appointed time, wandered around the show room, sat in a new car, wandered some more, spoke to Richard in the service department who approached whom I believe was the manager, and jokingly said "look after my friend Lloyd" His response "be right there." I wandered some more, spoke to a couple of women, I think mother and daughter who had brought in a used car and stated they wanted to trade up, last I saw they were strolling the used car lot, without a salesperson in sight. Before leaving I approached five men in the manager's office and explained the fact that they had in fact called me, and had ignored my very presence. Not sure if this is standard practice, but if so I'm positive the previous manager Joe, would never have let this happen, without heads rolling. What really irks me, if a decent offer had been made, I'm quite sure I would have gone for it on the spot, not bloody likely now. Lloyd Moning read more

I travelled 2 and a half hours by bus on a very hot day to get absolutely nothing out of it - no car and a ridiculous financing proposal that I had never heard of. In September of this year, I dealt with this dealership, somehow referred to me by an online or telephone application: to this day I am not sure which one and I was totally disappointed. I thought that I would be getting a Kia product off of the lot which is probably not so bad-Toyota is a better car, but I needed a car In the run down upstairs office I met with a Angela Forde who disclosed a deal that I had never discussed with anyone. Other dealers had given detail. 1. The car was NOT EVEN FROM THEIR LOT AND WOULD BE BROUGHT IN FROM ELSEWHERE-who knows where and what condition it would be in- 2. there were mysterious sources of financing ONE THAT ACTUALLY INVOLVED THE INSTALLATION OF A GPS IN A CAR THAT I WOULD BE PAYING FOR 3 THE FINANCE company would pick and offer me the car of THEIR choice. WHAT???? Stay away from this aspect of Kia and the financing dept described read more

Had a dozen email exchanges on quote and details of purchase of a new car with Melissa. I was clear abut price and term and that I didn't want any games when I got there. I had been warned that they often change the price and terms when you get there or in financing and sadly that is what they pulled on me. I had given a deposit and then in financing they change terms from 60 to 84 months with the same payment! Matt the sales manager took care of me while I was there so he is clearly the mastermind behind this scam. They claimed it was a mistake in their emails but clearly this is their strategy. Unethical and a huge waste of time...Stay far away! read more