Took my car in for service as usual They no longer offer a proper wash due to not being able to hire staff BUT, because of the great service by Courtney She was quick to come up with a solution and with the further assistance of the mgr of service Andrew, they suggested it go in for a detail Wow what a great job they did, don't know name of retailer but great job Car looked brand new Thank you Courtney and Andrew for stepping up and giving great service solutions Steve read more

I do not recommend Go Kia West Coquitlam. Before paying a $500 deposit to hold a vehicle on June 10, I clearly stated that the deposit must be completely refundable and that I should not be asked for a reason if I decided not to proceed. I was assured that it would be refundable. After getting the vehicle inspected, I decided not to purchase it and requested my refund on June 11. Today is June 26, and I am still waiting to receive my $500 back. My experience has been that this dealership is responsive and attentive only when you are a potential buyer. Once you decide not to proceed with the purchase and ask for your money back, communication becomes extremely poor and you are largely ignored. A refundable deposit should be refunded promptly and without unnecessary delays. Unfortunately, my experience has been very disappointing, and I would caution others before doing business here. read more

Kia LIED about service work we needed. They said we needed a new a/c unit and compressor. We took it to a different mechanic and he showed us that the hole KIA claimed to have found was just dirt and there was no leak. They also inflated the cost of labor. We also own a 2019 Sorento. The car has needed over 40,000 worth of repairs. We have a warranty but have still had to go out of pocket for close to 10,000. read more

its all about the service or lack of in this case. this is the worst service department i have ever encountered. 6 months trying to get the heat fixed and the damage they create. do not bring your car here for service you will regret it. read more

Having owned two Kias, Kia West has been my go-to for servicing those vehicles for over 10 years. Their service is always on-time and I never feel as though they are trying to offer me something I don't require. Interestingly, they also do work on other manufacturer's cars. The staff is always super friendly, they've got a seating available with a nearby TV to keep you busy if you are going to me waiting, but also provide shuttle service to your workplace or home. Being able to book online is a time saver and I appreciate the confirmation call to ensure I didn't book anything in error. #ServiceStarShoutout read more

First time we walked in here, and it should have been a massive red flag, they tried to sell us a used car for new price. I went back and forth with a few Kia Dealers and eventually we ended up going back here as they got the exact car I wanted, in the color I wanted and we took it November 2021 and they made good on their stupidity. Fast forward to last month, our EV6 finally came in. We picked it up and decided the very next day we didn't want to trade in our car and wanted it back. They told us, it's too late, bank already has it etc etc... Until we find out a week later that's completely untrue as Kia Canada called us regarding the last payment on the Stinger that shouldn't have come out if what they said above was true- and it did. We sent them an email asking what the hell happened, only to get ghosted. Finally the payment that shouldn't have gone out was refunded by them. Still no phone call. Despite emailing them, assured the GM was looking into this and it was a serious matter. Long story short- they could have reversed everything and we could have had both cars which is what we wanted. They screwed up, lied about- offered NO APOLOGIES and tried to resell me the car at a higher amount (3500$) with 7 percent more interest. One word to describe this dealership- Vultures. Stay far away, go to the other Kias. We cancelled our deposit today for the EV9 and left it with another dealership who has already called us more times then these guys after buying two brand new cars there. Noah- Manager promised to call me back last Wednesday- ghosted. Fei- Sales rep- kind of stuck in the middle, but also leaves you on read for long periods of time too. Brad- Finance Manager who lies. Mo generously reached out to me yesterday to fix everything their inept staff has been able to do for the last month- We have a meeting to get all the paperwork re-done for both cars. He was also the first to apologize for this giant sh*tshow. Updating my review to 3/5 for now pending the outcome of the entire situation. ---------------------------------------------------- Mo fixed in 5 minutes what the 3 people I mentioned above couldn't do in 4 weeks. He made good on getting my car back and is really personable, you can tell he really care about the KIA brand/dealership. Unfortunately I can't say everyone else there shares the same passion. Due to him alone and all the stuff he did to make sure I was happy, changing to 4/5. Sad that it took a bad Google review to get what we originally wanted and would have been easy to facilitate. Could have been fixed so easily. If you're unhappy with your deal there- TALK TO MO! Don't believe anyone when they say they've spoken to the GM and there's nothing they can do. TALK TO THE GM YOURSELF. Call them out on the BS. Thank you MO! read more

Adam and Surag, salesmen were great! But when the time came to purchase customer service from managers was truly lacking. There was no discussion or opportunity to ask questions (re: inclusions, etc.), no verbal/written price break down provided, they gave us their "best price" and just expected us to pay it. In the end we bought our 3 vehicles from another Kia dealership, not only was their customer service exceptional, they gave us a better price on all 3. read more

They are lucky they get one star ... 1. THEY LIE: They charged me, saying my tires are stored in a temperature controlled warehouse. NOPE, I saw the tech go to a seacan out back and get my tires (heat damages winter tires). 2. Each time I go there, I have to ask them to add my KIA points, they always "forget". 3. My second Kia, a 2017 Forte 5, 4 cyl turbocharged, has bene giving me issues (the engine) and the service tech tells me "Yeah, hate to tell you, these engines are crap". WAAAAOW! Then says they need to keep the car a few days, check it out and get back to me.. except, they never called me to schedule this and my warrants "conveniently" expires this August. So after buying 2 cars from KIA, a total of approximately $80k cost, they are ABSOLUTE CRAP. Customer service is inconsistant at best at this dealership, the management and sales staff are ignorant (I have called and asked numerous times to stop sending me marketing materials and they keep doig it, texting and calling me for my business). What makes them think I will EVER spend another penny with them when they lie and do not follow thorugh on simple basics? The general manager here also wont give a damn about your issue because its all about volumes and its in their best interest to keep you coming back to make dollars, rather than do the right thing.... One example; Last check up there, they tell me my rear rotors and pads need to be replaced.... I took it elsewhere and they were WELL within normal operating range. The only employee who CONSISTANTLY delivers exceptional service there is the one mentioned below. STAY AWAY!! read more

Booked an appointment to test drive the Niro EV. I arrived ahead of time (20mins) to make sure they are aware, but waited over an hour later after the appointment and still was unable to test drive the vehicle. The reason given was that another salesperson had the car and showing it to all his customers, even after telling him I was waiting for the car, that salesperson just smiled and drove off again. Left disappointed. Salesperson was trying to sell me to car also gave me wrong information about their competitors. If I was ever to get a Kia, it would not be from here. read more

They lie, they say something at the time of buying a car and later something else at the time of service, during car service Didn't even wash the car, during purchasing told me about the first free service and when the time comes they denied and charged approx 200$ read more

The WORST dealership ever, everyone there are liars and cheaters. I will never deal with them again. You take your car there for a repair and comes back with more damages, and all you get in return is (Sorry). If I was the owner, I would have fired most of them, but the owner, all he cares is for his profit$. read more

Never come here! They tell you a lot of lies and have a very deceiving haggling process. I came in to search for new 2018 Kia Sorentos, because there is a manufacturer discount on those, up to $5,000 in cash. When I came in, the first thing I asked for were the 2018's Kia Sorentos. The seller (S****t), started lying. Some of the lies he told us: - Well, you know, our best deals are actually on the 2019's. Truth: he just didn't have any 2018's. - The 2018 is now considered a used car, you will not get the same warranty. Truth: it is not, is just a different model year. Then he showed us the 2019, we liked it, and the haggling started. First he said that the car cost $45,049. That is a lie. The MRSP for the 2019 Kia Sorento EX Premium which was the car that we were looking at is $42,950.00. Basically they did this so they could, even without us asking, starting haggling it down to trick you into thinking it is a good deal, when you are paying MRSP (or even more). Then they made us an offer, which the seller said with all the words it was all inclusive, of taxes and fees. Both my wife and I understood it really well. When we came back the next day to close the deal, he said he would maintain the same deal from yesterday and came with the sheet for us to sign. I started carefully reading though the numbers, and it was actually the value he told us + TAX and + fees. When I questioned, he lied again. Said it was never with taxes included. The manager came and said he wouldn't be able to honour that. We went to a different Kia dealership the next day and purchased a 2018 Kia Sorento as we wanted, without any lying! The negotiation started at MRSP and it was always very clear what was included or not. Please, never come here! We shouldn't allow dealers like these to grow. read more

I had to come back to do the financing but once it was done it didn't take too long. People were friendly and Rachael the insurance broker was great!!! Thanks read more

I recommend you shop elsewhere! Test drove two models, one being a Kia that after driving discovered wasn't for me. The second model was a trade in they had which was not a Kia, but fit my needs better. Let my salesman know I'd be interested in finding out about pricing on the 2nd model as it was priced high. His manager Corey Goodine came over and arrogantly sat down at the desk, and told me that he didn't think I was here to buy a car today. Which I replied "I'm here aren't I?" He then proceeded to tell me about the brand of car I was inquiring about was unreliable and for lack of better words "crap", all while knowing I drove in in that brand. (Let alone have 2 more in my driveway). He then went on and on about how much better off I'd be in a Kia, despite the fact I had already told him I wasn't a fan and it didn't fit my needs. After awhile I finally stopped him and said "I wasn't interested in getting sold something I don't want." I then thanked the salesman for his time and left as unfortunately for him, I was being disrespected by his manager. Perhaps he thought because I was a woman shopping on my own that he could pressure me or manipulate me out of my interests and into what would benefit him. Two days later I bought a vehicle somewhere else, where I was treated with respect. Thank you for pushing me out of your dealership into the arms of another, that led me to an actual pleasant shopping experience elsewhere. P.S. Two of my colleague were actually interested in two vehicles from Kia, but will now be avoiding THIS dealership at all cost. read more

Huge lot, huge selection - why go anywhere else when you can find almost anything you've ever heard of here! And if not now, eventually something you've been interested in will show up and they can let you know. We just let them know our budget and they found a good match. We feel so lucky we found such a great deal on a used Kia Rio; it was in great condition, like a new car. The staff were very friendly and answered all our questions - and even gave us a bonus trip to Vegas with our purchase. We love our car, and loved our trip to Vegas. I noticed that when I come in to have my car serviced, they cleaned it too. They keep the cars on their lot in great condition - sometimes you can't tell what's old or new. read more

Someone from this dealership called about decreasing my interest on my current vehicle. This Finance Manager asked me about my income and that was it. The very next day, I received a credit alert from Equifax showing 5 hits from Kia, I called right away as there was never a consent from my part for this to happen, I spoke to the same fellow and the only answer was I am working on it and I will call you back right way. Never called, so aside of being a liar, he is a coward. Very, very bad experience. Lesson learned. read more

I actually bought a vehicle here last summer. I gave rave reviews in other places at the time but now reality has set in. At the time, we felt like royalty when we were at the dealership but have now realized that a lot of things that were promised were not delivered. Our salesperson kept saying that she was working on getting us a trip to Vegas but it never happened. We were told early in the initial visit that the first payment could be held off for 6 months and it never happened. The car runs well and that is the most important this but I'm not sure if I'll go back after the little lies that were thrown in. read more

I would definitely NOT recommend them. Both my husband and I have Kia's and we have both had issues with their service team. My husband had a problem with the built in GPS and no matter how many times he told them to check the antenna - they insisted that wasn't the problem and couldn't be. They talked him into purchasing a whole new entertainment console for $800 and what was the problem (after he'd spent the $$)?? It was the antenna! Then, I take my not quite 3-year old car in with only 37K KM on it for an oil change and they tell me I need to spend $600 for all this stuff (brake fluid change - all sorts of things that wasn't necessary for a car that was not even broken in). I checked with the Kia dealership in Langley (afterwards) and was told that this was all unnecessary! The guy that 'sold' it to me knew full well he was ripping me off and took full advantage because I trusted him to be truthful. All I asked is that they 'check' the brakes and suddenly I need all of this expensive work done. He tells me it's a 4-year old car and needs this. BS! I bought the car in May of 2016 (brand new) and this was March of 2019. Do the math, it was just shy of 3-years old. We have no faith in their service techs and their service "Sales" guys do what they can to sell you what you don't need rather than look after good repeat customers. Kia West, you've lost TWO repeat clients. You'll never see us again. read more

We decided we wanted a Rondo as soon as they came on the market in Canada, and because this dealership was the first in the lower mainland to get the car, we bought here. Since then the dealership has moved to United Boulevard and the sales staff has likely turned over a few times. In addition, Kia as a brand has changed its market position, so although our buying experience was just average, I don't think it reflects what the dealership would offer today (besides, IS there a perfect new car buying experience? I doubt it). Since buying the car, I've been into other local dealerships for various parts, accessories, or service, and Kia West is my preferred location of those I've been to. In particular, every service visit has been a pleasure, from checking in at the desk to getting back in the car. It's a busy dealership, but I've never felt neglected or overlooked, and in fact, most often I'd say the staff have bent over backwards to be of assistance - including on a recent occasion when I stopped in without an appointment. One thing I particularly like, because we get a lot of our car work done at a small shop where we talk to the owner-mechanic directly, is that the communications channels from service desk to shop are obviously good; the people at the desk know just what the mechanics are doing and function as a really good conduit between customer and mechanic. When necessary, I've been able to talk directly to the mechanic (eg to describe one of those mysterious noises that cars never make when mechanics are present), and they've always been courteous and helpful. The waiting room environment is comfortable and conducive to getting some work done, even if a bit noisy and busy (I could do without the TV and turn it off anytime I think I can get away with it :-)). The washroom is clean and pleasant. There is a toy box which helps parents with kids in tow to keep their children from going berserk. If I have complaints, they stem from (a) the dealership having to navigate between what Kia demands of them and what I want as a customer, or (b) timing: a busy shop means sometimes things drag out. But I try to book my appointments when I am not in a rush, so I avoid putting stress on either the staff or myself. Driving a car that someone has repaired in a rush is never going to be my preferred status. read more

I had an oil change at my local garage which reported to me that the oil pan gasket was leaking and being the car is on warranty I should return it to the dealer to be fixed. Upon calling to make an appointment I found out their service dept. hours are not all that convenient. Weekdays from 8:00 AM to 5:00 PM and Saturdays the appointments are hard to come by (so I was told by the lady that answered the phone). Given this location is kind of out in the middle of nowhere - across from Home Depot on United Blvd., I was trying to make an appointment time that wouldn't waste my time waiting around. I was told they could shuttle me to the McBride Skytrain station so I could get downtown to work. However, being the service dept. doesn't even open til 8:00 AM and I work 8:00 - 4:00, an 8:00 AM drop-off of the car certainly is inconvenient. Yah I could be late for work - 30 minutes is one thing, but more than an hour is unacceptable to me. It would be a rush for me to get to the dealer by 5:00 PM closing but it could be done so long as their shuttle service was at the train station on time. I couldn't even drop the car at night and use the key drop because I have no way to get to the skytrain station from the dealership. I asked how long would the appointment take and I was told 90 minutes. I got a 12 Noon Saturday appointment with an intention to cross the street and browse Home Depot. Upon arriving, I asked how long the appointment would take and I was told "a couple of hours". Okay, so we've now gone from 90 minutes to 2 hours. I asked if they had a courtesy car - nope, they're all out. I was told they do have a shuttle service but it would be returning to the dealership in 15-20 minutes (inconvenient). I returned to the dealer at 1:45 (15 minutes short of "a couple of hours". Jason tells me that the oil pan gasket is not leaking at all, that is only sweating and there was nothing to fix on it. He said the car would be finished in 15-20 minutes. The customer waiting area is busy. The leather furniture is way too soft and there was no way I could sit on it with my sore back (from wandering the cement aisles at Home Depot). I wander around and look at the cars in the room, then find a high bar stool type chair to sit on. I couldn't go hang outside because they were having some sort of a music/bbq thing going on. The music and DJ'ing was so loud you could easily hear it loud and clear inside Home Depot's garden department. I thought the volume of the music was unprofessional and I thought it portrayed the customer service area in a poor light especially when customers were calling the service desk. As it nears 2:15 PM I'm beginning to get impatient as I've already been waiting 1/2 hour since returning to the dealership. I impatiently look at my watch, Jason appears to be concerned with how long I and another customer are waiting. He walked back into the garage a few times and I could see through the window he was chatting to the mechanic working on my car. A woman walks up to the desk and demands "Get my car off the hoist now. I can't wait around any longer". In 2 minutes she's literally out the door! I'm beginning to get really irritated as time is ticking and my Saturday afternoon is being wasted. What I had planned as a 90-minute appointment is now stretching into more than 2.5 hours. Finally, at 2:45 Jason says my car is ready (an hour after he told me it would be "15-20 minutes". My car key is returned and I asked about documentation to show that I brought it in to have the oil pan gasket checked. Jason said "No, there's nothing wrong with the car. We have documented everything". When I bought the car 2nd hand from another Kia dealership I was given a red binder that I was told was to keep all the documentation of any service related matters for the car and that should any warranty issue need to be dealt with the binder would be examined to ensure I kept up the maintenance on the car. Oh well, I guess this Yelp review will have to stand as my documentation should I ever need it. Jason asked me if I had time for a car wash. Seriously! I've already wasted almost 90 minutes more than I had planned. Not impressed. I was undecided as to whether I should grade Kia West with 1 star or 2. I decided that due to the appearance of Jason being on-the-ball at the service desk, that I would upgrade a 1-star rating to 2 stars. Honestly, can't wait for the warranty expiration and then I'll never need to return to this dealership. Just a royal PIA, mostly due to the location and the fact that it took them twice as long as it should have. I pity the customers who are paying by the hour. read more

Do you like lies? Come on down where we lie to your face even after you've caught us red handed! How can a KIA dealership not know if their own vehicles have been in an accident? I could tell there was something wrong with passenger rear side from 50 ft away. After having it professionally inspected it turns out it was in a a major rear ender. Sales continued to show us a carfax that said clean title and argue that it was a 'clean' car with no accidents. Everyone I had look at it noticed right away that it had been in an accident, yet the KIA dealership couldn't spot it during their inspection?? Make sure to ask for Noah, he'll lie to you even when you are all outside looking at the unrepaired side panel of a damaged but somehow 'accident-free' vehicle. What a waste of time, stay away from this snake pit. read more

tl;dr I have a love/hate relationship with this dealership. The sales department in which where I bought my new car from wasn't that good of a experience for my first time buying a new car. As for the Service department, I understand that it may be hard to track hundreds of customers that come and go but I always have to tell them what Service Tier I'm at on the KIA's recommended service. You would think that they would keep track of all of this. Also they have charged me for things that I would expect be covered by warranty or just for the moral aspect of it since my car is only less than a year old - My glovebox opens very abruptly and is suppose to be a smooth opening - to fix it, they charged me! I also recently did a Service 3 which cost me over $300, according to KIA, I should be getting my car's "state-of-health" report in which it would show me my cars current status as it hits 24,000 kms - when I did this, all I got is a payment receipt . On the positive side I am impressed by their Service Dept. staff particularly Jason as he is always courteous and professional. Also their damn coffee machine that serves Mocha is so addicting - I've brought my girlfriend, friends, etc to chill with me on service days and all of them agree that mocha machine is le awesome. read more

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arrived at 6:45 to test drive a 2021 Kia Forte5 and after 45 minutes of waiting for the salesperson to find the key for the vehicle, i then found out that the vehicle was parked in and they would have to move those vehicles before i could take it for a spin. The vehicle in question ended up being in shipping mode, meaning it hadn't undergone safety testing to make sure it was safe to drive which i was told is something that is easy for them to check as it would be labeled on the key fob. another thing to note is that all of the salesmen in the building were walking around unmasked which made it very uncomfortable to be in the building.. i will not be returning. it was very unorganized and just felt like a nightmare read more

Went here this past weekend to look at a potential new car. The minute I pulled in, an old sales guy comes out of the main entrance and slowly follows me behind my car to the customer parking area. As I park and turn off the car I can see him in my rear view mirror. He just stands a few feet behind me and takes out his pen and notepad. Give the customer some distance and a chance to breath!! I couldn't believe how aggressive these sales tactics are and haven't seen this for many years. This is that old 'used car salesmen' sleazy behaviour. I couldn't believe I witnessed that and I knew immediately how this is going to go. I've been to many car dealerships and Kia needs to take note how other dealerships treat potential customers. When you have a sales buy stalk you, it is a reflection of who's interest they are looking out for. I didn't even get out of my car. I turned on my car and just left the dealership. Now I am contemplating my 2nd car brand choice. read more

Tons of cars to choose from and great service/warranty. I definitely recommend Kia West!

Horrible service. Sold my family a USED car stating it was new. We found insurance papers showing that the car had been sold and returned. We paid full price for a car believing it was new only to find out that had been sold before. Kia blatantly lied to us and have done nothing to repair the damage. Unbelievably upset. I would not recommend going to this Kia location under any circumstances. read more

So I have just recently purchased my second new vehicle from Kia West in the last 2 years. Although my first experience was not at all pleasent I don't believe in no second chances so I went back to see if I could get the car I wanted. I was met by staff who did want me to feel like my business mattered to them. I got the vehicle I was interested in and left satisfied that the sales team and finance department did their job while treating me like they cared about my return business. My first rating was a single star but I do feel that this last experience was much better so I do feel my rating should reflect that. Mo, and Shane, and Jen for sure have earned my business and I thank them for that. See you soon for my vehicle servicing. read more

horrible customer service!! Buyers beware! they sold me a used rental car they picked up from an auction and failed to disclose it to me. luckily they left the papers in the glove box! To add, during covid the owner displayed a lack of understanding and compassion for the financial difficulties many faced and offered no options to loyal customers! read more

kia west customer service and sales are not realistic of what they said to thier customers. This is a horrible service we experienced in thr dealer. I would like to turn in my KIA SPORTAGE 2018. No one wants to entertain our calls to settle our issues with our service. Mr. Brain the saleman promise to call me back. Mrs. venu the finance manager promise us that we have a lifetime free VIP PACKAGE OF OIL CHANGE. now we call so many timea but we've been ignored. I want to return the vehicle and never go back to this dealership again. read more

Sales department very good...but problem with motor, which they denied....told me my personal mechanic didn't know what he was talking about. After much resistance on their part, the car was returned and $ refunded. read more

bought a kia optima still under warranty . has oil leak from transmission upon inspection there is acrack in transmission happened due to pressure only no outside impact. in inspection it clearly says transmission needed to be changed but all they are doing from last one month is tighting the bolts and apply silicon on crack . it stops then start leaking after sonetime thrn same process and say keep monitoring. so what i k supposed to do wait till car is out of warranty come on man change it read more

Amazing customer service. They didn't make me feel pressured to buy anything right away and made me feel super comfortable. Super informative and helpful employees! Ask for Trevor! read more

TL;DR Don't bother purchasing or servicing your car here. If I could rate this lower, I wouldn't hesitate. For a dealership that seems to place such a high priority on customer service and meeting a customer's needs, Kia West disappoints miserably. Like many others who have posted reviews, I was welcomed when my daughter's first car was leased at Kia West 5 years ago, and she had had decently positive experiences when going in for service appointments. But that was 5 years ago. Recently, the experiences with the Kia West Service department have been absolutely terrible. After booking a service appointment almost 2 weeks in advance for an oil change and changeover to winter tires in December of 2016, my daughter waited at the dealership for close to 4 hours with no updates and no offer for a ride at any time. We completely understand that it gets busy during winter (especially with the winter that BC experienced last year), but the appointment was made WELL IN ADVANCE and the winter tires were stored at the dealership on rims. An oil change and winter tire installment should not have taken 4 hours to do. When a phone call was made to complain about the lack of customer service and the ridiculous wait time, we were informed by the service manager Dan that my daughter essentially was lying because she was offered a ride and didn't take it, and that we needed to understand that it was a really busy time. As appalling as this response was from the service manager, the general sales manager Mo ended up calling and wondering what he could do to rectify the situation. The resolution was that when we came in next, we would be given a courtesy car from Mo right away while my daughter's car was being worked on. Fast forward to booking the next appointment, I spoke to Jody and informed her of what we were promised. When my daughter and I showed up to Kia, there was no courtesy car and Jody, who I had spoken on the phone, had no recollection of the appointment. Her excuse was that she speaks to many people each day and it's hard to keep track of each conversation. When we asked about the courtesy car and the service representative at the desk called Mo, we could clearly hear Mo on the phone saying that there was no car promised for us but to just give it to us anyway. From that day on, we decided to never go back to Kia; we purchased the car a few months ago after leasing it for some time and my daughter went to collect the winter tires that were still stored at the dealership. My daughter then went to have her winter tires put on at Kal Tire, and the workers immediately saw that one of the tires was different from the other three. So after vowing to never go back to Kia again, back we went. After phone calls explaining the situation to Ray and asking for updates since the infamous service department apparently didn't have the time of day to call us back even once, they finally found the missing tire after "searching through bins" for 2 days. We went to Kia, got the proper tire put on, and went on our way. Now, I would be willing to forgive any wrongdoings and move on from these bad experiences, but the fact of the matter is there was NEVER ANY APOLOGY from a manager or even any ACKNOWLEDGEMENT of THEIR COMPLETE NEGLIGENCE while we were at the service department. One of the service representatives was nice enough, but that just doesn't cut it. You can't fix bad experiences like this with a "complimentary car wash" or superficial interactions with customers. All you will ever get from Kia are empty promises and extremely poor customer service. Frankly, it's embarrassing that they boast of their "award winning" service. read more

This dealer practices all the stereotypical predatory sales tactics that car dealerships are famous for. It's bad to the point of caricature. Here is a play-by-play of our attempt to buy a used Honda Fit there. -- the "sticker price" for a 2015 Honda Fit EX with 60,000km was $24,999. It turns out that's pretty much the max you can pay for a brand new 2017 Honda Fit EX with all the options. -- they repeatedly asked if we were trading in my truck, despite me being very clear about *not* wanting to do that -- they insisted multiple times we test drive the car before they were willing to give us a more realistic price. I insisted we not do that, but it took a lot of back and forth before they agreed. -- they tried to show us other cars even though we were very clear that we're only interested in the Honda Fit. -- in order to get an actual price, we had to go inside, sit down, and fill out a form with our personal information and SIGN A DOCUMENT reading "I am willing to buy this car right now if the price is right." Obviously there's nothing binding about that, but it's a bullying tactic used by sleazy dealerships to try to intimidate you into the purchase. They also took my driver's license even though we weren't going for a test drive. -- when going to get the price, the salesman wrote down "features" that are standard on all Honda Fit EXs of this year (the car we're shopping for) -- "big touch screen, Lane Watch, backup camera" as though those were unique bonus features that made the car cost extra. You literally cannot buy a Honda Fit without a backup cam at this point. In fact, backup cams have become an industry standard and I think there are very few cars from any manufacturer that come without them. -- they came back with a price still $2000 higher than comparable Fits at competing dealerships (including prices publicly listed online) -- when we tried to leave, they forced us back inside because they STILL HAD MY LICENSE. -- the "manager" then told us he'd call the "owner" to see if he'd be willing to sell it for closer to what we thought was reasonable, but insisted that the price they'd given us was already "less than they'd paid." Car dealerships -- and, particularly, sleazy, bullying sales tactics -- are outdated. I'd encourage everyone to avoid dealerships that refuse to give a reasonable price over the phone and I regret giving Kia West a try. If you do go there, do not allow them to intimidate you and only make a purchase that makes sense for you at a reasonable price. read more

I cannot say enough good things about KIA West. Jason McBurney was the best! His knowledge is superb and does the best test drives. He really made sure I was picking the right KIA for me. Believe me I test drove almost every model. Dane one of the managers treated me like family and gave me an amazing deal on my 2017 KIA Soul. I've come back to the dealership and Jason even washed my car himself! And even washed my old car I was selling privately! Since purchasing my new car I have been back to get my winter tires put on. I figured they wouldn't remember me or wouldn't treat me special anymore cause the deal was done. But nope! Dane recognized me right away said hi chit chatted about weather etc. Jason my sales guy, saw me in service and came and sat down and we chatted too. He's always offering assistance and I still feel special. read more

Complete fraudsters and thiefs! Called me in to "Reduce my payments" on my existing car. I was happy with my car, but was willing to entertain them, so came in for test drive. I wanted them to run the numbers on two cars to see what could be affordably financed. When they came back to me I was NOT sold, but I told them I wanted to test drive the car a bit longer. When I bought my old car we did a "Temporary transfer of ownership" so i could test drive for a week to be certain before making up my mind. I told them I wanted to do this, they said okay. They presented my what i thought was a temporary transfer of ownership, and an application for the banks to approve me for a lower financing rate if i was going to consider buying. I told them i was still going to need to crunch my numbers and would not be buying the car until I worked out my costs. They said no worries, and they would hold off and let me decide before we made any deal.They put the insurance in my name. I went to take a look at my own car and decided I really loved it and had no reason for a new car. I didnt want to waste anyone's time so I walked back in and said I didnt need to drive the vehicle any more, i was sure I didnt want it, I was going to keep my car. They pretended to act surprised saying "What are you talking about, you bought it" I was shocked! I had not bought this car. I said I wanted my keys to my own car, they refused and said they owned it. I said, forget that, if they made some mistake, undo it, because I wasnt buying any car from them. They said they couldn't undo it because the car they sold me was now "Used" even though it was still on their lot! They were closing and everyone was leaving, and I was forced to leave as well. I couldnt sleep, and contacted the VSA and RCMP immediately to file a fraud report! Investigation underway. read more