The clothes were pretty but I felt bombarded with how the employees were approaching me. I see…read moreprevious reviews talking about rude employees, so I assume management has them try being closer with the customers as a way to "fix" that. But this was too much, I felt I couldn't browse in peace. I wanted to actually try some items on, but I didn't want to answer more questions, so I ended up just leaving without buying anything. I'm not blaming the employees because they were very nice but I have a feeling that management is the one putting the pressure on customer interaction. Ease up on it a bit, some customers want to be left alone and will ask for help if they need it.

I feel the store is good, but the customer service rep that attempted to help me was new and/or…read moreuninterested in our repeat business. I was directed to lower quality shirts as direct exchanges, when I chose to order direct replacements I was met with attitude, to the point of getting others to service my return. 1 out of 10, frustrating! John from Houston

Stopped by on a Sunday and was in a hurry. Tracy and another service team member helped me gather…read moretwo gifts for two special people. They were so sweet to help pick out some gifts, helped select gift bags and took care of me. I felt very special in this store. Will definitely be back for future gift card items. Thank you Sweet Ladies!

Not sure if this woman was a employee or owns the place but she said they don't do curbside which I…read morewas here before and did curbside and your website says you do curbside. It was a older lady that answered the phone.

This is one of the best B&BW I have been in - well stocked, all the latest offerings, plus some of…read morethe nicest and most helpful staff members I have ever encountered. They were so helpful in helping us sort through the best way to use our coupons and immediately approached us upon entry to see if we needed anything specific and let us know the current deals. Store is clean to boot. Certainly recommend this location, and shoutout to their management and hardworking staff! Y'all rock.

I walked out with 5 items and $75.00 later. How crazy is that?!?! These weren't even the "Aroma…read moreTherapy" line. The sign says, "Buy 3 get 2 Free". They ring everything up, then discount a percentage off each item, kind of like creative financing in the 80's. They do it this way because each item has to get taxed. If they did it the other way there wouldn't be taxes. So you are still responsible for paying tax on each item, no free bath wash. Even when I've received coupons and used them, I've still ended up leaving there with a huge chunk of change out of my wallet, wondering "how" I received a "discount". It would be well worth it if they carried my favorites continuously, but no. Whenever my previous purchase runs out and I have to go buy a new set of body wash, lotion and spritz, they have totally changed the label or do not carry it in that formula any longer. So I end up wandering the store dodging the high pressure sales ladies on the floor, looking for something previously comparable. Ugh! Very frustrating. They do have a whole new expanded store, but if I end up staying there too long, the combined smells nauseate me. I will try going back in at a later time when the sting has worn off my wallet. Oh, I forgot to mention their candles. They do have a pretty dope section of wonderfully fragranced candles, to match the whole layering of body wash, body lotion and body spritz. My previous two stars is now three because I do like the car visor biscuits that leave your car smelling great.

4.18.25 I forgot to check in…read more I went to look for some snack container but I found an amazing outdoor rug instead. I have been looking for one for months. When I saw it was blue and 9x12, you know I HAD to buy it!!! It looks great on my patio. (Yea!) The price was cheaper than the ones I have been looking at Lowe's. (By 150-$200!!) The gentlemen that helped me was polite and the cashier was sweet! Not sure why the low stars for this location. I ALWAYS find great stuff here!!!

I love all the items in HomeGoods, but I'm rating this place based off of my experience with the…read moreregister employees. There hasn't been one time when I have been there (even when the line is wrapped around to check out), that there hasn't been a smiling face waiting to greet me. It's refreshing after getting out of those long lines! Ha ha. I do want to give a special shout out to an employee named Hanan. She was the most kind and patient woman. She waited until my situation was completely handled, she made me feel like everything was okay, and gave me her undivided attention. You can tell that she wants to do well at her job and she makes a special effort to go above and beyond.

I got a few gifts for my neice for Christmas. When she opened her presents, two things needed to…read morebe exchanged. The service here was lacking. It could have been a lot better than it was. The selection was ok. We had receipts, but the manager here gave us an attitude for the exchange, which bothered us both. Pricing is generally ok here, but not sure if I would return here anytime soon

This is one of the cutest stores in the Galleria and not necessarily just for tweens. This store is…read morebeautifully lit, on trend and merchandised to perfection. You literally want to buy one of everything and wish that working from home was still a thing. At this location you can find the trendiest sweatshirts and beautiful seasonal items. Right now it's all about flannels and shackets. If you're a fashionista make some time to spend in here so you can catch up with what's trending on Melrose, Malibue and all the other cool hipster cities. As far as service, there is always super friendly staff folding shirts and jeans throughout the store. PRO TIP Tons of 80's concert tees (TLC!) and Britney merchandise. Have trouble finding the constantly moving tee shirt displays? Just look up and you'll see them hanging from the ceiling displays.

This was a horrible experience. Poorly trained customer service staff that was confrontational and…read morecompletely inappropriate in attitude, disposition, and service. This is an avoid store for certain, when one considers all the available options in Houston. We had a photo printed on canvas that we found among about 60.00 of other items. When we picked it up, it had no frame, just the print, and nails still in it from where it had been previously framed apparently prior to donation. It had a price sticker of $5 and some change on it. We had also found another picture that did not have a price on it while shopping and asked about a price and this "manager" at the front said it was $3 and some change. When we got up front to check out, the first picture did not have the sticker on it, it had apparently come off while my spouse was carrying it. When we mentioned it to the guy at the front he immediately became confrontational and said he could not sell them (either picture) because we were trying to get something for less than what it was marked. He stated he "knew" that canvas had not been marked that price and the I was wrong. He called me a liar. I remained calm and asked him three times if I could speak as he was aggressive and quite frankly highly rude. I finally explained to him that I did not care if the picture was $30.00 I wanted it and was willing to pay it, but that I was telling him what it was clearly marked. He again said I was not being truthful despite my spouse having gone back to walk the aisles to see if he could find the sticker that apparently came off. He continued to insinuate that I was telling a lie and trying to "steal" the merchandise at a lower price. I asked for the manager due to his disrespectful attitude toward a much older person and he said he was the manager and he was all I was going to talk to. I said I doubted he was the manager and that I would contact EcoThrift directly. He then changed his story and said that he was just the manager on duty and that it would make not difference because he was in charge. He then told me to leave "his" store as he "felt threatened and triggered by me saying he was not the manager". During this entire encounter, he kept getting in my body space and was speaking to me like I was a child. He has no idea that we spend a great deal in thrift stores weekly on collectibles and I never bargain or ask for a deal or the like. I go about my business. We never would have interacted with him if it were not for the need to clarify a cost for these pictures. I was gracious, kind, and trying to solve the problem until he refused to give me the managers name and told me to leave "his" store. At this time I and my spouse did leave, and I did at this point use profanity as he pissed me off by accusing me of being a liar about a silly price tag. I have never not paid for an item as it was marked and I have never tried to get over on someone. This was outrageous. I know he did not know me, and that he does not know my ethics, morals, and principles, and I know that people do nefarious things, but......he needs significantly more customer service skills training and should not be in any position of leadership until he learns how to speak to people. He literally from the first words spoken was talking over me, talking down to me, and talking to me like I was his child. I am a 60 year old grown man. This was despicable.

I love ecothrift! I have saved so much money and found excellent things for my home and wardrobe. I…read morefound a $1700 new wool rug for $50 and lots of electronics and clothes. Very high end items mixed in with the regular clothes so it is a treasure hunt every time.

Nasty place The manager had some excuses bit it falls on her. Incompetence is very obviousread more

Oh my God this store is addicting and it can get very pricey after walking around the store because…read moreyou just want everything. I love this place. I should've came here sooner. This was my first visit here they have everything and at a good price.

The manger is really in top of that store. She's great at drawing people in and trains the workers…read morewell. Very thoughtful and advertises well. The store is always organized and clean!

The employees are great but the prices even on sale, has gotten really insane. yesterday they were…read moreout of bags for items and I had to carry my purchase in my arms to my car. Come on torrid, you cost and arm and a leg at the register and your out of bags to carry the clothes out of the store!