The clothes were pretty but I felt bombarded with how the employees were approaching me. I see previous reviews talking about rude employees, so I assume management has them try being closer with the customers as a way to "fix" that. But this was too much, I felt I couldn't browse in peace. I wanted to actually try some items on, but I didn't want to answer more questions, so I ended up just leaving without buying anything. I'm not blaming the employees because they were very nice but I have a feeling that management is the one putting the pressure on customer interaction. Ease up on it a bit, some customers want to be left alone and will ask for help if they need it. read more

I feel the store is good, but the customer service rep that attempted to help me was new and/or uninterested in our repeat business. I was directed to lower quality shirts as direct exchanges, when I chose to order direct replacements I was met with attitude, to the point of getting others to service my return. 1 out of 10, frustrating! John from Houston read more

I've passed Buckle many time and I'm upset that I never stopped by to look. I had about 20 minutes whil I got batteries on my watch changed at The Fossil Store. I'm upset that this was my first time here. The customer service was awesome!! The young Hispanic guy with the fresh fade assisted with my selections and guiding me to the fitting room. A+++ read more

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Today I stopped in and felt like I was treated like a queen. I had two people helping find some different things for me to try on and they were absolutely so kind. I will definitely be going back to that location. I can't wait to wear the things that I got. read more

Worst experience at this location. I went in trying to purchase a new pair of jeans. They were not helpful at all. Rude staff, I'll never be returning to this store again. I wouldn't recommend it. You're better off going to another location. There's this tall slanky guy name Colton or corrlton who rolled his eyes at me when I asked him a question about the jeans I wanted to buy. He didn't know I was paying attention so at that point I didn't feel welcomed. read more

I have nothing but good things to say about this location! I am not one to write reviews because I honestly don't even know if businesses even look at these things but for my experience today I had to make sure this person was acknowledged for being so amazing! I drove an hour to this mall so I had plenty of options since I was in desperate need of new jeans! Long story short it wasn't a good body confidence day for me and I HATE shopping for clothes especially jeans since I'm so picky. I tired 4stores with no luck so I was starting to give up. I just walked in not expecting anything and Colton was sooo beyond friendly and made shopping fun! He was so easy to talk to about things I liked, things I didn't like, and was so good at finding what I was looking for because he asked all the right questions! He even went out of his way while I was in the changing room to keep searching for things for me to try on so I didn't leave disappointed! I left so happy with 3new pairs of jeans that are the cutest jeans I've ever owned and honestly i probably wouldn't have looked to hard for anything without his help! read more

Great shopping experience!! Very helpful sales reps. They made sure I was happy with my Jean selection and gave me recommendations based on my body type. I will come back for sure! read more

Best customer service and selection in Houston! Entire staff is eager to help, recommend new items and are very attentive to your needs! It's a location like this that makes shopping in person rather than online a phenomenal experience. Thank you to Ryan and his staff for helping me! read more

I love the womens tops and the huge jean selection at Buckle. I was here with my boyfriend a couple days ago (may 23 2018) and had a great experience. Chandele was extremely helpful in finding jeans for him and helping us pick out the right size and wash that suited him. I really appreciate great customer service and she went above and beyond to help us-- thanks chandele!! i wish every salesperson in the mall was like her. we will be back soon! read more

Extremely horrible, bad, worst customer service . Pls pls train your staffs before give them a job here. Or at least tell them to open their mouth to greet the customers. If they do not wanna open their mouths then dun look at customers like they are not " high class" enough to be in the store . Glad I didn't purchase anything and will never done here !! read more

This is my go-to store. I dont understand why so many bad reviews, this store goes above and beyond. Not only are they always helping me, but they make my family and I feel comfortable and especially when i have my younger kids with me. They are always on it!! read more

I love this store location the ladies make you feel like family and friends very good customer service

Horrible horrible customer service, you would think for how much their jeans cost there they would at least be a little nicer to customers, don't waste your time here go to Memorial city, hey buckle staff if you don't like your job quit, your people skills suck anyways read more