Truly, if I could give zero stars I would. This is mainly for their office staff/customer…read moreservice/booking experience. We had taken one of our children here years ago, under a previous insurance plan--no issues, covered by insurance as expected. The doctor was fine and competent, though I didn't think she was especially gentle or patient with such a young toddler at her first ever dental visit in a kids-only practice. Fast forward to now, new insurance plan, add another kid into the mix. I literally spoke with this office 3-4 times to check whether our new dental plan was accepted as in-network, what we could expect to pay for the visit, and to confirm date, time, location, etc. I spoke with two separate people from the practice. I confirmed with them that our plan WAS IN-NETWORK with this office, and that some or all of the basic visits would be covered under that accepted plan. So we get there day of--my oldest is extremely stressed out and scared about the visit, I fill out the basic paperwork, and literally AS WE ARE ABOUT TO WALK INTO THE EXAM ROOM we're told our plan is: Not accepted Not in-network with them Won't be covered at any percentage They then confidently ask if we'd like to just pay for the visits out of pocket, which would be nearly $300 combined. Why the hell would I have dental coverage for my family if I wanted to pay $300 every time they need an appointment? The front office then disputes whether I confirmed these details or spoke to them at all, suggesting I may have called the wrong number altogether. Then how could you possibly have the 2 scheduled appointments on your calendar for my kids??? Unreal. I will never go back to this practice with my family. It's a shame, because we previously liked their office location and my kids enjoyed their many toys and games. But unfortunately they're either so inept and poorly run they can't properly check whether a dental plan is accepted prior to you stepping foot with everyone into their practice, or they are just disingenuous and running a scheme to bring you in, then tell you you're out of network to try and force you to pay a ridiculous amount out of pocket for what should be a routine and 100% covered exam and cleaning.

We have been coming here for years. The office is very professional. The wait could be a bit on…read moreweekends but we love love the doctors here. It's a gem in Long Island for sure

We had an appointment today for my daughter at Dental Smiles 4 Kids Pediatric Dentistry, located at…read more18-15 Francis Lewis Blvd, Whitestone, NY 11357. She was having significant tooth pain and needed attention. Unfortunately, we arrived about 10 minutes late because there was an accident on the way and some streets were closed. I understand offices have schedules and policies, and I respect that. However, I was disappointed with the way the situation was handled. We were told the doctor could not see my daughter because they were closing at 5 PM and there was not enough time, so we had to reschedule almost 3 weeks later. What bothered me most was the way we were spoken to at the front desk. I felt the interaction lacked compassion and understanding, especially considering my daughter was in pain and had already missed school that day. We have been patients at this office for many years because Dr. Kourtsounis ("Dr. K") has always been an excellent and caring doctor. This review is not about the doctor, but about the customer service experience we had during this visit.

Why do they even have front desk positions you call for an appointment and it's the worst…read moreautomated system I've encountered since I've touched a windows 98 computer. How do you manage to find such a terrible scheduling system ? It's an issue every single time. My son went for cavities work and was given anesthesia and has left his lip swollen for 2-3 days and plus it's white. I called the office where nobody picks up. Then I get a message saying to schedule an appointment. Once again one of the most useless phone numbers I've encountered. Here is screenshots of their AI at work. It's such a shame because the office is clean , environment is good but with such a terrible system for their clients. I went to the office and the hours posted online aren't even correct. I'll post pictures of my sons lip and hopefully this will get a faster reply then calling the office. ALMOST 1 WEEK LATER AND NOBODY REACHED OUT TO ME FROM THIS OFFICE. BEWARE OF THIS LOCATION!!! This place is a Joke!!!

Amazing experiences for my children. They enjoy going to the dentist. At the end of the visit the…read morekids get to chose a prize:)

I made an appointment here for my daughter because she had a cavity. I told them the parents…read morecouldn't go because we had work when I made the appointment. They said ok and then kept calling me saying a parent had to go and they didn't want to treat my daughter without a parent. I said please ask a manager and then she said ok a grandparent can take her. When her grandparents got there with her they constant calls kept happening. They asked me a million questions like a stranger off the street took my daughter to the office. Also, my dad said they had an attitude like they didn't like grandparents taking her to the appointment. People have to understand that many families have two parents that work so they should accommodate grandparents taking kids to an appointment. My poor husband had to run over there to go to the appointment because they were giving the grandparents a hard time. They legit called me to make another appointment with a parent present. Once he got there it was an easier experience and they were willing to treat my daughter. However, people shouldn't have to leave work or be harassed at work while their child is being treated for a simple cavity.

I've been to more than 10 different places for dental cleanings, and I can confidently say that Dr…read more Cha is the best I've ever experienced in the U.S. She is incredibly thorough, caring, and consistent. Every single visit has been an exceptional experience--I never leave feeling like anything was rushed or overlooked. You can truly tell that she takes pride in her work and genuinely cares about her patients. Her assistant is wonderful as well. She is always the one who welcomes me when I arrive, and that personal touch makes the office feel warm and intimate. The front desk staff are also professional, well-trained, and genuinely pleasant to interact with. I highly recommend this office to my family and friends. Even if they are out-of-network and have to pay out of pocket, I honestly believe the quality of care is worth it. If you're looking for a dentist who is truly meticulous and cares about doing things right, Dr. Cha is the one!

Dr. Park is a Horrible Dentist!!...Can't even fix a proper Root Canal...And has no Dental Assistant…read moreeven for holding back the suction for a Basic Dental Cleaning Which led me to cough several times uncontrollably...He gave me water not even Mouthwash to rinse... I always feel Rushed in his office...Never any time to even ask basic questions...Several Different Phone Numbers that you don't even know who to call for a Basic Appt..Very Bad Dentist!!

After looking for a Dentist for many months, finally found this place while waiting at the traffic…read morelight. So I called made an appointment. How different can a dentist office be? WOW was I wrong. This was totally different. Very professional, very polite, and personable. They were able to answer any questions and took care of all the insurance paperwork. I would recommend this place to my friends and family.

This place is NUTS ! Will not be going back, employees are…read morerude. IT'S ALL ABOUT THE MONEY ! Receptionist, hygienist, dentist are not friendly and are very curt with helping you with questions.

We had the BEST experience for my son's very first dental appointment. As a mom, you never quite…read moreknow how that first visit will go -- but he did amazing. No tears, no fuss, just calm and cooperation the entire time. The dental hygienist and dentist were truly exceptional. They were so patient, gentle, and incredibly sweet with him. They spoke to him in a way that made him feel comfortable and safe, which made all the difference. You can tell they genuinely care about kids and know exactly how to make a first visit a positive one. The office itself was clean, modern, and very well maintained. The environment felt welcoming and organized, which immediately put me at ease as a parent. I'm so grateful his first dental experience was such a smooth and happy one. Highly recommend to any parents looking for a kind, professional, and child-friendly dental team.

Dr. Chin and her staff were very friendly, accommodating, and helpful. Everything was super clean…read moreand I loved that they provide an option of an ipad for the kids to watch while getting their teeth cleaned. Dr. Chin is so wonderful and patient with children and genuinely cares about them. My son LOVES this dental office so much. Highly recommended!

Had an amazing experience at Nexus Orthodontics when we visited for a consultation recently. Dr…read more Shauna Fung and team were professional and friendly and the space is modern, clean and breathtaking! The assistant was gentle with our daughter when taking photos and getting X-rays set up. Our daughter felt comfortable every step of the way and we never felt rushed. We even walked in to a personalized welcome message on the screen, which was a nice added touch and sweet gesture. Dr. Fung walked us through our daughter's X-ray results and took the time to provide a detailed treatment plan. We had many questions and none of them were left unanswered. We're excited to move forward and am confident that we will be happy with the results! Not to mention, the prices seem very reasonable, compared to similar practices in the area.

Dr. Shauna and her team are exceptional humans. They're very friendly and answered all my braces…read moreand Invisalign questions. I was shopping around at some other orthodontists in New Hyde Park, but Nexus Orthodontics and Dr. Shauna were highly recommended by a friend. Initial impressions: the space is beautiful. Modern and comfortable- unlike your typical offices at the dentist or orthodontist. They have customized seating in the waiting area, unlike the cookie-cutter chairs you'll see at other places. Staff: very friendly and easy to work with. Bonnie at the front desk was helpful and accommodating at every step. Some kids here seem to know and love Dr. Shauna as well. Cleanliness: The office/clinic is very clean. I asked and they mentioned that they opened recently, but they also clean and sanitize everything regularly. Smells nice too. Pricing: good pricing, very fair. A bit more affordable than most of the orthodontic offices in the area that I had a consultation with. They accepted my insurance and laid out payment plans as well. The consultation was also free. Plus, they even gave me a swag bag full of items like a custom Stanley cup, which I am currently sipping from.

I found this orthodontist office after consulting at a few places. The doctor and team was great in…read morehelping me feel comfortable and walking through the process beginning to end. I am very happy with my results and recommend them.

Great place, reasonable price. I am glad I bought my daughter here. She has a crown on her front…read moreright tooth which I thought would be a problem, but it wasn't.