I've taken a considerable amount of time to leave this review - my son has been going to this…read moredental office since his first dental visit at about 1 years old. He has had 2 general exams/cleanings, a cavity check and 2 appointments concerning the cavity as well as a procedure done (2 caps, treatment for the cavities. All that being said I would recommend this office based on their DENTAL PROFESSIONALISM AND KNOWLEDGE. As many reviews states, their customer service overall could use improvement. Dr T is the real reason I choose to continue to take my children here. I was first given a recommendation by the dentist my son has seen for all of his visits to paint his cavities with silver diamine - I was hesitant to do this given no X-rays had been taken nor was I given any other option... I chose to seek a second opinion from a different office. Upon them taking X-rays I was told silver diamine would have not worked or given long term results given the cavities were big/deep. Given the dental office I went to does not do pediatric procedures I chose to go back to Wild West Dentistry and see a different dentist - Dr Tawil, he had X-rays taken and reviewed X-rays from the other dental office and recommended my son be put under general anesthesia and have 2 caps placed on the teeth to prevent further decay. Dr Tawil had great empathetic communication skills regarding the entire recommendations, answered our concerns with pleasure and kindness. He is truly the reason we chose to get the procedure done at Wild West. Sadly, at this office it just depends what front desk or dental assistants are there that day. Some are very nice, and others seem irritated and are very abrasive when you ask questions, are taking your time with paperwork etc. Dr Davis performed the procedure, placing 2 caps on my son's front tooth. She was very communicative and clear when it came to the treatment, and what would be done as well as great with educating us on after care. And last but not least the Anesthesiologist team. AMAZING!! They were VERY empathetic, informative and kind. Dr Andall (I belive that's the spelling) was very kind and patient with my son. And the two assistants he had were very kind and informative as well. The front desk gal we got the day of the surgery was very kind, very informative and answered every concern and question with empathy.

The staff is really attentive and helpful. Mi hijo a estado en este lugar desde los 5 años hoy…read moretiene 15 años

Be Careful this office is taking advantage of people they are there to take peoples money took my…read morechild they did the normal X-rays on teeth and brushing and fluoride the Basic right well my insurance is not active at the moment so I was ok to pay for this visit well they Never told me how much it was going to be I'm ok paying the right price but they surprise me my bill for that visit was $340 what a SCAMMMMMMM Shame on them taking advantage of people they are money hungry the girls excuse was new management new prices find a place that doesn't take advantage what's fair is fair and this is a scam

My daughter had three visits at My Kidz Dentist. At the first visit everyone was so friendly and…read moreaccommodating! The second visit the assistant was very impatient. This last visit was an absolute nightmare experience . The dentist Skaugrud literally yelled at my scared five year old and threatened her for being uncooperative!! I have no idea how or why he is a PEDIATRIC dentist. This is a five year old girl who is scared of dentist, already given a sedative by the nurse, and was terrified because they wanted her to lay on this board that would restrain her! How about having kindness, compassion, and patience? The dentist said we could force her to get the work done, and I would have to leave the room (red flags!!!) or come back for general anesthesia. We left and we are not coming back.

They did amazing work and had a fun, warm environment that was amazing for my kid. I could tell…read morethat the staff and doctors cared a lot and they have their patients' best interest at heart!

The girl who answered the phone on 6-16-26 at 11:30 clearly HATES HER JOB!! I was looking to…read moreschedule my kids and she just seem rushed to get me off the phone! Didn't really give me man options for availability, and ultimately pushed me into not scheduling. Sucks because this location is very close to me, and also suck that they have someone "scheduling" who doesn't really want to schedule. Maybe this is just not the job for her, because she was rude from the moment she answered the phone.

My family loves total kids dental. They are very accommodating with scheduling, caring with my…read morechildren, and the office is always clean.

Every time I've brought my son here the experience is amazing. The staff is friendly and the…read moredoctors are gentle and patient. I would recommend this office to everyone looking for an amazing children dentist.

My 3 kids have been coming here for many years! They love getting the small tokens for gifts (for…read morebeing a good patient) and new tooth brushes! I wouldn't go anywhere else, the ladies up front are super sweet and Dina (scheduler) helped me with a tough financing decision which I appreciate so much!! Our main dentist is super funny and goes through it all with you as to what they find love the communication! Thank you all for being a great dentistry!!

I brought my 7-year-old child in for a scheduled dental treatment where nitrous oxide (laughing…read moregas) was planned to be used. Upon arrival, I was informed for the first time that parents are not allowed in the treatment room. This policy had not been communicated to me beforehand during scheduling or in any paperwork. As a parent, I expressed that I was uncomfortable with my 7-year-old undergoing treatment and sedation without my presence. I made it very clear that I was not questioning the dentist's professional ability and was simply advocating for my child's safety and comfort. Unfortunately, the dentist responded defensively and the conversation became unnecessarily confrontational. Rather than calmly explaining the policy or working toward a solution, there was significant pushback when I voiced a reasonable concern as a parent. Because I no longer felt comfortable proceeding under those circumstances, I made the decision to stop the appointment and leave before treatment began. My child will be receiving care at a different dental office. I understand that every practice may have its own policies, but transparency and respectful communication with parents are essential--especially when treating children. Policies regarding parental presence during pediatric treatment and sedation should be clearly communicated prior to the appointment so families can make informed decisions. I hope the practice reviews how these situations are handled moving forward. I would appreciate having someone from office management contact me to discuss this experience.

Top notch pediatric dentistry folks! Dr. Cara was so kind and caring. I wish we had found this…read morepractice sooner!

I saw Hilgers was recommended several times in a Facebook group I'm in, so I reached out for my…read moredaughter's first dentist appointment. Overall we had a fantastic appointment and everyone was very polite and nice. Great service. I was pretty overstimulated when I walked in the office. I get that they're trying to create a fun atmosphere for kids while they wait. My daughter is 2 and does not watch screens and there were screens everywhere. I realize I'm the minority with this. The tree in the middle is nice so I was having her point out the different animals in the tree. I appreciate that we had a private room for her first appointment, as I noticed several chairs in an open space. As expected, my daughter cried and was not a fan of getting her teeth looked at. The assistant and doctor were very kind and patient with her and took the time to explain everything to us and answer our questions. My daughter was happy to get a new toy at the end.

If I can give this place a 0 stars I would. Place is beat down everything is dirty. Situation…read morehappened here I left due to all ready having bad day called ask to speak the manager was talking to the manager on the phone. Very unprofessional of her was laughing on the phone while I giving my explanation on things and she hung up the phone very rude!!

I wish the employees had name tags to point out specifically who. Experienced a really ill-mannered…read moreemployee from just the tone of responding (one of the girls that do the cleanings) Can't imagine the way she will respond to kids going in without their adults. Front office staff is nice though :)

Didn't have a great experience here they are nice but wanted very unnecessary procedures on my 3yr…read moreold mine you they got offended when I asked for other options since as a parent you know what's right for your child they didn't want to give me no other options wanted to do whatever they said so I went to get a 2nd option somewhere else with less procedures and it is right outcome for my son.

I don't have a problem with the care that my child has with the orthodontics. However, getting an…read moreappointment is very tough. The tech will say,"OK let's make a four week appointment. Then the front office says you can either go to another office that is a 45 minute drive, or The next available Time is eight weeks out. Very frustrating. Had I known this, I would have just gone to Dr. Kane's personal office instead of with this group.

We had a wonderful first visit to this office. Very attentive staff and my son loved that he was…read moreable to play with some toys while we waited. So excited we were referred to come here. The dentist and the assistant were nice and made my son's first visit as comfortable as possible. He even got a certificate of his first time coming to the dentist.

The front desk is great, they even have toys and digital toys to play with while waiting…read more Our nurse had a horrible bedside manor and was extremely rough, I had to stop her mid cleaning because she was forcefully pushing on my daughters jaw. Doctor Olga was much better and seemed very intelligent. I plan to follow up on this after our next appointment.

You can go look on the AZ State Board of Dental Examiners site and look up the license of one of…read morethe dentists here- Phillip Cooke- and see the board actions taken against him. Pretty shocking that a pediatric dentist would allow someone to practice who has multiple complaints- including giving too much medication- DOUBLE the medication. Findings of fact say he worked on teeth virgin teeth with no evidence of decay and some ended up needing root canals, he also left open margins on crowns, and patients had nerve damage. License No. D02700 Parents deserve to be aware of this information.

The staff works hard and are always so busy. The way they schedule is annoying. They will schedule…read moreyou for a certain time and make you wait in the lobby over an hour for a regular cleaning appointment . If they don't have room to schedule you right on time why give you the option for that time slot. And then they blame it on customer service.