I absolutely love this pediatric office for my daughter! Dr. Jenny Kim is amazing! She's great with the kids and I can tell she genuinely cares about my child. I initially went to this office because I needed to see a lactation consultant and was referred to here. Well,... I loved their office so much that I ended up switching to this provider office (so sorry to my old provider!). The team of the doctors and nurse practitioners are very nice. What I love the most is that they don't push for medicine, just the way I like it. The online portal is easy to use and reach doctor's office. Someone has always called me back for on call doctor, no matter what time at night it was. The receptionists are all friendly. read more

We've been happy customers for 17 years, and now my grandchild goes here too. I am so impressed by how lightning fast the responses are on the online portal, and how the staff is on top of everything from check in to scheduling for follow up visits. I've always felt cared for no matter which practitioner. Such a comfort to have this care team. read more

The physicians and nurse practitioners in this office are so wonderful. They also have walk in hours for existing patients, which is super convenient it you have a sick kid. However, sometimes the wait can be hours, and it seems like once they put you in a room they just forget about you until an hour later, you talk to someone for a split second and then continue to wait for another half an hour. Additionally, their fee is so expensive! And the billing staff keep making errors, unless we call and ask, then they would notice errors and then lower the level of care to the correct ones to be billed appropriately. I don't know if they make those errors intentionally or not, but it is really difficult to appreciate this practice despite the smart doctors and the walk in flexibility they have here. read more

Dr. Cathy has become family. We've been seeing her forever. Nicest nurses, nicest doctors, incredible service. They know their stuff and have many references on speed dial. Come here. read more

Lots of flexibility for parents to get kids in when you need to, open office hours for urgent care type visits, and both male and female providers are available. But the real unsung heros of this practice are the front desk/office staff - they *always* answer the phones even when short-staffed, they are polite and helpful and really care especially *EDITH* who is a total wizard and will get you the appt time and date you need against all odds, even when she is all alone doing desk/phones/schedules she is still kind, considerate, patient and totally awesome at her job. Edith you rock! read more

So when I called to schedule my sons 2 year check up I was told he wouldn't be seen unless I paid my balance of 157.00. I advised I'd pay the day of the appointment and was told they would not schedule until I paid it. They denied my son care because of 157.00 I did advised I'd pay on that day as his father would be there to cover the bill. But I was told no and the lady over the phone became so argumentative. So much for putting the kids first. But truthfully the times my son has been there the doctors are okay the nurses lack experience...my son swallows a bandage and almost choked on it in their presence and all I was told was it's normal so I guess it makes sense now. Definitely switching to different pediatrician's office. read more

Have been taking both of my kids here for the last 5 years and love the practice. Te entire staff is super friendly and accommodating! Edith is awesome! read more

Started out great.... This practice was great until now. They are very tech savy (iPads, preloaded physical forms etc), they have an online portal, will text you appointment reminders, upload documents for you to view etc The doctors seem fine but all they do is the medicine so ok They have recently moved across a parking lot to a larger office. Maybe that's why each doctor is triple booked for each and every 15 minutes throughout the day. Gotta pay for the new office.... The staff and office policies are UNBELIEVABLE! I made TWO appointments for my kids physicals TWO months ago and was 5 minutes late for the 1st appointment (2:05) and was kept in the waiting room for 10 minutes. After being treated like a leper because they are too lazy to verify insurance ahead of time, which I verified, provided etc while in the waiting room They took BOTH my kids to one exam room, where the doctor AND a nurse were examining/talking to and filing out forms for BOTH. Edith walks into to exam room, no knocking, even though the door was open... Really a little common courtesy Edith? Announcing "we can only see one child. You were late." I'm 5 minutes late and my appointment gave me 15 minutes so I'm thinking I still have 10 minutes left. Oh and BTW you are EXAMINING TWO KIDS AT ONCE! There were no separate rooms.. They were not taking up valuable exam room space. So I walked out livid and shaking I was so angry. I sit here outside the building writing this review and waiting for a rescheduled appointment with a nurse practitioner because my kids need their physicals today for school tomorrow. But looking for new doctors as soon as I leave So in total they are great of you are 30 minutes early for an appointment if not don't bother showing up and they will charge you $25 for missing the appointment. read more

I've been taking my kids here for 8 years. I have 4 children so we frequent the office with routine check-ups, and illness or injury appointments. The doctors are Fantastic! They have their own children and understand parenthood. They're personable, friendly, knowledgeable, and take the time to hear concerns and provide excellent insight, referrals, testing, and etc. I've had sick kids in the middle of the night and got called back promptly from the on call physician. They've handled all our routine checks smoothly and helped with the more stressful non-routine checks with care and compassion. The nurses are great with kids, friendly and personable. They're fast and helpful when giving shots or taking blood samples. The receptionists greet me as I walk in the door and call me by name. They're helpful in getting paper work updated and on track, and reminding me when I need to schedule a revisit or call to remind me when to come (or on occasion when I'm late). I've always received phone calls about test results. I also get text and email communication for appointments, reminders to schedule yearly check ups and notifications about flu vaccination availability. I've been wonderfully pleased with them all!!! read more

This practice is unprofessional and lacks efficacy. I went in and when I scheduled an appointment for my son I told the receptionist the reason for the appointment. While I was getting checked in and going back to the office I was asked another 4 times the reason for my visit. Which each time I explained very clearly why I was there. When the doctor comes in he asks for a 5th time the nature of my sons appointment which I again explain to him. Only for him to contradict every concern I brought up. The chapped skin around my sons mouth, the peeling skin on his hands and feet, his raspy breathing, puffy eyes, constant running nose. Like I shouldn't have to explain to a doctor the symptoms of allergies and how inflammation shows up. So the Catlin comes in suppose to be the medical advocate; which is laughable. Not only did I not get the referrals I asked for. She gave me one I didn't even mention. You would think that they would want to get to the bottom of my sons health concerns. I called back 3 times and Catlin lied to me over the phone saying she was getting the referrals. Funny because when I called the second time they weren't even on file. Not only did they refuse to give me the referral my son desperately needed. She gave me adverse medical advice saying to keep my son on gluten till he's tested, but then she never put the referral in for him to be tested to address a possible genetic disease. Medical negligence at its finest I must say. I was told she would return my phone call the third time I called and asked why these referrals weren't in his file. I asked to speak to a nurse and they never transferred me to a nurse to ask medical related questions about my sons health. Overall they have poor patient care, and practice retaliation tactics when they don't agree with you. read more

This practice has been my childrens' pediatricians since birth. 14 years for our oldest. With the exception of around a year when one of the Doctors left his old practice and joined this one. I went out of my way to find his new office because he genuinely cares about children and listens to parents concerns as well. After that brief period with a different pediatrician I appreciate even more how everyone cares, listens, addresses, and follows through! Now we have three boys and three girls. Dr. Aronson is my boys' pediatrician, Dr. DiVincenzo for our triplet girls. We see them for well child visits but see other Doctors, Nurse Practitioners, Nurses, and other staff for sick visits. All are equally exceptional. I could not ask for better people to be at the head of my childrens' health care. read more

My kids are patients and I have nothing but wonderful things to say! Most recently my daughter bumped her head on the corner of the coffee table. I called and spoke to one of the nurses, I was really upset and she calmed me down and reassured me. Then on top of it she called back at 1:30pm and 7:30pm to check on me and my daughter!! Amazing!!! read more

if i was able to put zero stars i would! horrible service and very unprofessional doctors who can harm your kids instead of helping them! i took in my son for a cough and they didnt do anything about it and that cough turned into asthma! dont go there they dont listen to you concerns! read more

I don't know what the office was like before COVID because we transferred here in late 2020, but so far our experiences have been great. It's true it's a big office, and you're probably not going to get the kind of close relationship where one doctor knows everything about your kid and family, since sick visits will probably be with all different doctors. However, you can make appointments with "your" doctor in advance for physicals and stuff, and the trade off is we've never had a problem getting in when sick. The daily walk in hours are a god send, especially during COVID when every little sniffle has required a COVID test. All the doctors we've seen have been wonderful, and they are extremely responsive online as well. At our last office it sometimes took 24 hours or longer to get email responses; at Kids First we get responses back in mere hours. They also did a fantastic job with a recent health scare of my sons, even following up with us after an ER visit without any prompting from me. I'm really happy with the practice, especially as a working parent who needs convenient options! read more

I'm seeing this group of physicians for about 5 years , recently I saw Dr Kim for first time and it was 4th day my 7 year old had 104 fever , under medicine influence it was staying lower but again it went high , Dr examined my daughter and to my utmost surprise she didn't start any antibiotics ( usually viral fevers starts breaking down on 4th day ) she told me my daughter seems to be fine and it must be viral however if fever stays bring her back for further diagnostics. Next night my daughters lips were purple and I realized the way she's breathing is very unusual , next day luckily I got I got the earliest appointment and As soon as Dr Kim came I insisted that it's pneumonia, she seemed to be very confused and said ok let me consults other physicians ( seriously ??)came back and asked for urine test and X-ray n blood work . As soon as we're done with X-ray at hospital she called me and said there's no need to do blood work Bc I can see pneumonia in X-ray . I wonder how incompetent of a doc she's to miss pneumonia. Secondly I never received any follow up call from Doctors office that how my daughter is doing . Beware of Dr Kim she is very incompetent and might put worsen your child case . read more

Misleading front desk personnel! They need serious training ! It is ok if they don't know everything but to confirm a wrong information it costs us money read more

I joined this practice after a negative experience at another Pediatritian and there is a clear difference. Everyone is very professional and the office as a whole is very tech savvy. The doctors and nurses are knowledgeable and caring. I would highly recommend them to others read more

I have been with this office since the day my son was born. The lady's in the front know us by first name, and the Dr. DiVincenzo is amazing. Their nurses however, are a different story. This is coming from someone who is nurse themselves. They call you from the waiting room, no greeting, no introduction of who they are. They lead you down the hall without telling you which room you will be going into until you walk passed it and then tell you. There is no inclusion of what they're plan of care is, they just say, stand on the scale, check vitals, and leave. There is no follow up with who will be coming in to see, if you have any questions, or if there is anything else that needs to be addressed. Then the nurse practitioner comes in to the room, again no introduction of who they are and what role they place, nor is anyone wearing an ID badge, they go straight to examination, hand you a piece of paper, and that's the end of the visit. Whoever it was, maybe the nurse, maybe the medical assistant, I'm not sure because no introduction was made, comes in performs a pulse ox and two second inhaler teaching which they didn't even ask if we needed the teaching since they aren't aware of my son's history that we don't need the teaching, nor are they aware of his medical background. I am completely disappointed and dissatisfied with this medical practice and its lack of professionalism and courtesy. You are treated like another number, not like an actual human being with true concerns. We left the office with no resolution as to why we came in for a visit, nor do I know where they sent my sons asthma prescriptions because no one confirmed with me which pharmacy to send it to. We did however have to pay $200 for incompetent care and a two second inhaler teaching. We will never be returning to this office. read more

This Pediatric practice has been my three Childrens pediatricians for last 15 years.We started with Dr : Cathy Divencenzo and the office change to Dr; Adam without any reason . But recently I received a letter from them stating that " we regret to inform you we must withdraw as your child's physician ,due to lack of payment on your account balance." Call the office and find out amount I owe them is $ 25 as I supposed to be paid two months ago for wellness check for three kids for school year 2017-2018. I personally ask the office people " Do I have pay any co-pay and they said no because this is a wellness check ." Thank God ,I found another office with some good Pediatricians .Their service is very slow and most of the visit I end up seeing the nurse practitioner anyway .I strongly believe they look at your race and decide who they wants . I will be seeing a lawyer to discuss further with this matter. Good luck everybody. Boby s chirayil read more

I wish my primary care practice was half as good as Kids First! I found this practice because it was listed as breastfeeding friendly in a mom group of mine, and they have been incredibly helpful and supportive. Several of their nurses and Nurse Practitioners are also lactation consultants, so in our early infant appointments I was able to check in on my son's latch without a separate appointment. Every practitioner I have worked with is generous with their time and does not rush me, and the 24 hour nurse line for emergencies is the same. They are very good at helping me, a first time mom, navigate through first colds, fevers, and just regular development (we have been going here just under a year). They have sick hours every day that are very convenient, and their hours are fantastic (a huge plus for a working parents). I have seen several doctors and liked them all, but I have had the most experience with Dr. Komrov. We love her! She has a great demeanor and is incredibly knowledgable. The practice also has a parent portal where you can look up any information from your visit, and they have monthly emails you can sign up for with useful tips and information. My only critique is they used to also give a paper copy of the information online, and wish they would give this as an option. I would without hesitation recommend this practice to a friend. read more

I have been seeing doctor Cathy for 15 years. I can't say enough good things about this practice. They have always followed through with every need I have had. The care of my children is the most important thing to me and we have always recieved exceptional care! read more

I have been taking my children to this practice for the last 4 years and have been thrilled with everything about it since we started going here. Prior to finding this pediatrician's office, we went through 3 other pediatricians offices that all had one thing or another that just didn't work for us. This place has weeknight and weekend appointments (perfect for working parents), as well as walk-in sick hours every single day of the week (yes, even on Sunday!). They also have a group that specializes in asthma (Easy Breathers) and doctors that are well trained in ADHD, which have both been very helpful to us. We have HMO insurance and every time I've ever asked for a referral they have been happy to give me one without arguing that I should try x, y, and z first. Would definitely recommend this practice to anyone looking for a great group of doctors to care for their child's well being. read more

Amazing! I don't know what I would do without this office. They have convenient hours, the doctors and nurses are all so sweet. I can't imagine taking my daughter anywhere else! read more

It was my first visit to Dr. Kim for my daughter and I was very impressed. The staff is great the doctor took her time to listen and to check up my daughter. I left very happy and satisfied plus hours are very convenient. They made a follow up call and I asked for some information and they made sure I get that. I really am very satisfied. read more

Excellent people front office all the way through. The level of care is above and beyond my previous pediatrician experiences. We only changed doctors because our insurance changed - not because we were unhappy with our last doctors. We love Dr. Aronson, Dr. Comrov, Dr. Shepherd, Stephanie, Jean and Patricia. There are other doctors and nurses - we just haven't met with them yet. There's a fantastic support staff - Theo has been incredibly helpful as has Lisa. It's a team effort over there and we appreciate the kindness, monthly newsletter, and especially the personal follow up after visits. Wait times can be pretty long. I agree with one reviewer about being late. My child waited 35 minutes to be seen after we were late one time. I called from Golf Road, which was packed with traffic, saying we'd be running just a little late (not 30 minutes, more like 10). When we checked in nothing was said and then the wait started. It was infuriating - no one said anything to us as we just sat and sat and sat. Other patients who came in after us were taken first. It felt punitive. I get it - different appointments, different schedules, sick visits vs. well child and follow up visits. But once you're in your appointment you can understand why. They are thorough! Another thing I love - late hours and twice daily walk in sick visits! Huge benefit. It's a small waiting room. There's nothing to read except kids books. A TV or a selection of magazines would be nice. Overall, if you're new to town or need to change practices for any reason, I highly recommend Kids First Pediatric Partners. read more

Dr. Cathy DiVincenzo is like a warm hug. She is truly one of those special pediatricians you meet once in a lifetime. She is so good at what she does and it was lovely watching my children grow up with her and having that special connection. Unfortunately, I have moved, but I wanted to show my appreciation for just how great she and her practice are. All records can be accessed through the patient portal. Bills can be checked and paid there as well. All three of my kids have gone to her office since birth, my older daughter and my twins (since she is the expert on multiples). She always makes my children feel special with polite banter, never pressures anyone, really listens, and never rushes. She has the sweetest bedsides manner and is so gentle. She even warms her stethoscope in the winter. I don't think I will ever find another Dr.Cathy which makes me appreciate her all the more. I will miss her so much! It is so nice not to feel like one in a million patients - even if you are. read more

The only reason I am rating this two stars vs one at the moment is because I sincerely do appreciate these doctors and nurses. I actually love this practice. So much so, that I went when I was a child and am now sending my daughter. Unfortunately, today the receptionist made it very evident that my insurance policy is more important than my child's appointment/health. Upon calling for my daughter's three year old check up and a physical, the receptionist informed me that she was not allowed to come in until after Nov. Not because they were booked, but because it wasn't covered by my insurance. After reiterating, MULTIPLE times, this appointment was VITAL and that I would either sort it out with insurance or completely pay the bill from pocket, she continued to hassle me about the insurance policy. Reminding me several other times it wasn't a good idea nor allowed. How many times do I need to be told my child CAN'T come before a certain date, or isn't allowed before I choose another practice? If my child gets sick should I also tell her to wait until November to be cured? This is appalling to me that I was refused medical services for my daughter. Last time I checked it was KID'S FIRST in your title, not INSURANCE POLICIES first. read more

I went through 3 pediatrician offices (reputable advocate practices) before I finally found Kids First (who have privileges at both Northshore & Advocate hospitals). The reason I initially chose them was because they were able to accommodate my request to separate/space out vaccines. But what makes me a devoted patron with 2 children as patients for the last few years, is that unlike the other offices, everything here is exceptional: friendly staff on phone & greeting at front desk; accommodating with scheduling appointments; open walk in hours 7 days a week; nurses quickly call back with answers to questions, and give thorough information (allowing you to be comfortable to call with even the smallest silliest question); doctors answer pages quickly; both doctors and nurses have a gentle approach with kids, easing them during exams & vaccines. What stands out to me the most, is the comprehensive knowledge and patient/parent education. As a parent, you don't feel like you're missing a beat. They never rush out of the rooms, allowing you to take all the time you need; thus on account of this, of course sometimes there's a little wait time, but nothing drastic to complain about at all. Also as a bonus, with every yearly check up, kids get a free book. The office also hosts seminars presented by specialists/physicians on varies subjects (sleep, discipline, nutrition, special needs etc). read more

Kids First is an amazing place to take your children to the doctor. They accept almost all forms of health insurance, including medicaid and they treat their patients with the utmost respect. As a working parent with a husband who also works, I really appreciate how flexible their hours are. You can take your child to appointment times after five up until 7 pm. This is a big plus for us. Additionally, if your child gets sick in the middle of the night and you want to take them there first thing in the morning, they have walk in hours from 8 am until 9:30 am. I've used this option twice and have never had a problem getting in at all. Their staff is also very sweet and accommodating. I love how our doctor Dr. Kathy Shepherd is never in a hurry and takes the time to answer all of our questions and concerns when we bring in our son for a check up. They also provide every client with a book to take home with them at every check up, which is a great way to promote literacy. Best of all, you can call their help line 24/7 to speak with a nurse or doctor on call if your child gets sick over the weekend or at night. If you're looking for a great pediatrician's office, look no further than Kids First. read more