My daughter has been swimming here for a year and we absolutely love it! The owner is kind and caring, staff is friendly and fun, under the new ownership this place has changed for the better! We previously came years ago and did not enjoy the experience. I'm so happy that we're back, my daughter is now in the level 6+ class and even had her birthday party there. read more

I've been unimpressed by my experience here. The only reason I brought my kids back is because we had already paid for a 6 week session. The lack of cleanliness in the entire building (waiting areas, bathrooms, changing rooms, pool deck, MOLDY pool toys) is absurd. How is this an operating place of business for children?? I would be lenient about cleanliness if the actual business operations were well run. Unfortunately that's not the case... The mommy & me instructors are completely hands-off. They don't provide any actual coaching to help kids improve from week to week. The owner, Dave, does not interact with parents at all. He floats in the pool between classes and doesn't make any effort to make the environment engaging or welcoming. Again, I just cannot wrap my head around how this is a place for children to learn. read more

Grand kids loved their swim lessons and are now confident swimmers. It takes time but they have gotten to be very good swimmers.

Awesome place to send your little ones to learn how to swim. We just stated this session and the kids are having a blast in the water! I can't wait to watch them swimming in our pool this summer. The parking lot is a bit crowded though. read more

I downloaded Yelp just so I could write a review for this dirty and disrespectful swim school. I am absolutely disgusted and very unimpressed with the facilities, the instructors, and the admin team. The owner is very rude and the teachers are not knowledgeable. They struggle to deal with kids. There is a different teacher working with your child everytime and they never introduce themselves or work to build a relationship with you or your child. They just say good job and don't offer feedback. The facility is disgraceful and the pool looks old and rusted. I took my child out at 4 weeks and lost money but I urge you not to waste your time or money on this swim school. Try another establishment that is more professional and actually works to educate your child on the sport of swimming. When I mentioned that they should hire educators to help teach the classes the owner informed me that they are not a school. This place is a hot mess ... don't waste your energy! read more

Where do I start? The place is dirty, band-aids laying on wet floors, grime everywhere, one way windows are filthy etc. The water quality is poor (bacterial overload), after talking to some other parents, I found out that several kids (including mine) had pink eye. The chemicals are not properly monitored (one child's hair started actually smoking and the one decent instructor who left due to the way the place is kept, ran with the kid to shower the chemicals out of her hair). 2 of their swim instructors can't even swim! The windows to the front are not covered and any creeper can get off on watching little kids swim (has recently happened and when the one good instructor mentioned it to the admin staff, they ignored her. Thankfully a parent called the cops and had him removed). On 3 occasions, I witnessed them letting people from the street come in and use their bathrooms. Now going into the admin staff: Almost all of them are related, most of them are teenagers and don't even care about the place. They are not keeping paperwork in order and can barely find your child's paperwork if you have questions. If you miss a session or they cancel one on you (which has happened twice), they're not really willing to offer a make up session. During booked parties, there's no life guard present. Family swim nights (which are listed and included in the pamphlet) are non- existent or very rare. Report cards that are supposed to be given out at the halfway point and at the end, don't exist either. But they're quick to take your money and have your child repeat the same level with the same redundant curriculum more than once or twice. Most of the times, the kids in the group of 6 are sitting in the water bored, since the instructor is too busy checking the clock. The health department has shut down the place during the summer break and I can't even understand how they where able to open it back up recently. The owner "Dave" (who is unkept himself) called to let me know they have sessions available. I will call him next and give him an ear full. Obviously they're struggling to get clients back in. If you care about your child's health and well-being, this is NOT the place! read more

This place is so dirty and unclean. It's run by a bunch of teenagers. My son (who is 4) started swimming lessons last week and already has a different instructor. The teen boy who was giving the lessons couldn't get my son off the steps. I demanded my money back, explaining that my son is 4 and to have a different instructor on the second lesson is too confusing for him. He couldn't stop crying and was scared of the instructor. This place is one hot mess. DO NOT RECOMMEND! read more

The swim instructor was not very attentive to one of my two children. When it was time to receive their report cards, they have to redo this entire session. There were things that the swim instructor did not do with the kids. How could you rate children on something they were not taught? The swim instructor did little to keep the attention of all the children in her class, a total of 3 kids. There was another swim instructor there when the original teacher was sick. She was amazing! She sang with the kids, and was really able to hold their full attention. read more

Do not go here. We had our son signed up for lessons. We go on a Sunday and no instructor showed up. We then tried calling for the next week and a half and no one answered and their voicemail was full. Due to the lack of being able to reach them/no show from the instructor, we wanted a full refund. Finally was able to talk with someone and they said they have a no refund policy that we signed and that their instructor was sick. You'd think you'd tell the people signed up. Thing is we never signed anything. The person said oh well it's all over the facility. I'd take my kids elsewhere. read more

They are horrible responding. I registered my kids for swimming lesson February 2019. Of course because of the pandemic they never got to go for swimming lesson. I have been requesting my fund and no one answering my phone call or returning my email. Their excuse no one in the office. It has been a year. If no one in the office, someone can go there and process my refund. They won't get corona. I am sick of tired of them. read more

Patience. These people have it. My daughter is shy and Leary of new situations but swimming is a must, to us. Laura and Lauren are the best.....warm, friendly and they don't push too hard. Just enough to allow my girl to learn and enjoy it. read more

My son is almost 4 and we've been coming to Kids First Swim on and off since he was about 6 months old. We started with Mommy & Me and now he is in Level 1 group lessons. This location is hit or miss. First, the building itself is just okay at best. We always come in the evenings and since the shopping center also houses a tutoring place, a karate place and one (or two??) dance studios, that time of day it's mobbed. It can be tough to find a parking space and traffic is crazy. Once you're inside, the place is is as clean as it can be, but always is damp and funky. I guess this is to be expected of an indoor pool. Parents have a place to watch the kids in class and chairs are provided. There's a small play area for kids to play in while they wait to go into the pool. Changing rooms are available (but funky/stinky) and there are also locker rooms with a shower. There are changing tables and hair dryers available as well. Some of the staff are great, some are not. We had one mommy & me teacher that we LOVED and one that we couldn't stand so much that I wanted to get my money back. If you know that you cannot make a week before you book your session, they will allow you to prorate it so that you don't have a to pay for a missed week. Sessions go six weeks at a time and you get a "report card" at the end stating if your child is ready to move up to the next level or not. Group classes can be up to 5 kids. The more kids in the class, the harder it is for the teachers to keep up with them, especially at the very young age. Many of the 3 & 4 year olds are afraid of the water and the teacher will spend part of the class trying to get them to just get off of the steps and that wastes a lot of time for kids who are farther along. If you can get a class that only has a few kids in it (no more than 3), you are better off. read more

In the beginning when I paid for my two daughters to swim I requested for a female teacher. So they gave me one and told me to come every Sunday at 10:00. The first time I went I did not see a female teacher, instead I saw a male teacher waiting for my children. I was very confused because the only reason I signed up at 10:00 is because I wanted for my children to have a female teacher. At first I thought it was no big deal and she was probably just not here for the first lesson. Then the second time it was also the male teacher we saw before and it kept happening until we reached the 3rd class. We are half way through the session and we still have this male teacher. I don't understand. I politely asked for a female teacher many times and they still haven't given me one. By the 3rd class I was done. I couldn't keep this up so I asked their boss. Their boss didn't do anything about it. I was very upset about this. It wasn't even my fault and the only reason I signed up at 10:00 was for my children to be with a female teacher. I really don't recommend this swim school. I wasn't happy with the treatment neither were my children. They only care about money and not your kids. Beware before you take your kids in for lessons. read more

Bad teacher...poor customer service...we went for two sessions...complete waste of money

Great place for swim lessons. The manager and all of the swim teachers are great. I really like how the program is set up and what the kids learn in each level. It makes them very comfortable in the water. read more

Excellent swim school. 2 week mini session is very good. Instructors Alexis, Trinity and Sami are very good. Our 6 year old is learning to swim and having fun. Highly recommend for anyone who wants their child to learn to swim. read more

This is a good place for my child to learn swimming... Friendly instructor which makes children comfortable and boost up their confidence in water even though it's first time for them... Awesome place to learn... read more

A little upset with the make ups. They don't do make ups if you child is sick or can't make it. They give you a family pass (which is pointless when you have a pool in your back yard and its summer). They won't put your kid for a different day because they are with a different teacher, Even though my daughter has been with three different teachers. They also really could be a little more motivating with the kids. Go to the Mac or Merritt. read more

I am very disgusted with the customer service and policies at Swim First. I signed my son up for private lessons after a traumatic pool experience and he refused to get into the water and would scream and cry during his lessons. While the teacher was lovely, they let him cry the entire lesson and would not let me enter the pool area further traumatizing him. When I asked for a credit to resume lessons in the future and let him get over this recent event, I was told no. I lost $250 for lessons. They lost years of future business for my 3 children. I was told that I should change my expectations that he should continue lessons and learn to sit near the pool. That is not worth my money. As a specialist in child development and health, this is no way to teach a child. Do not take your children here!!!!! read more

Facilities good and staffs are so friendly and pool is clean and warm. Good place to kids to learn swimming.