I hosted my daughter's 5th birthday party at Kinetic Ninja Warrior (KNW) in February 2023, and it was an absolute blast! The kids had so much fun, and my daughter loved every minute of it. The party was well-organized and truly enjoyable. However, my positive experience took a nosedive when I signed up my daughters, aged 5 and 3.5, for the summer camp for a week in August. While the birthday party was exceptional, my experience with guidance on the summer camp was frustrating and disappointing. I signed up my daughters in February, right after the birthday party, and expected to receive detailed information and instructions in a timely manner prior to camp starting. Unfortunately, despite multiple attempts to contact KNW for guidance, I received no response until just two business days before the camp was scheduled to begin. The lack of communication and delayed responses made it impossible for me to prepare adequately. I was told repeatedly that I would receive an email with the necessary information, but it never arrived until after I requested a refund. To my surprise, once they finally sent the e-mail (two business days before camp started), the information was generic and not specific to the week my kids were attending. I was really confused as to why they couldn't have just sent me that e-mail when I requested it weeks earlier......or the three or four requests after that. Adding to my frustration, I discovered on the website that I needed to complete health forms for my 3.5-year-old and obtain permission from her doctor to participate. This critical information was not brought to my attention earlier, despite my efforts to seek clarification from KNW on multiple occasions and I was out of time to action it. The response from the camp director was disappointing, showing a lack of empathy and accountability for their team's failure to guide me properly. Instead of acknowledging the issue, the director suggested I should have relied on a flyer from the birthday party for summer camp information, which was unreasonable considering the long time gap between the events. She also scolded me for not having common sense to go to the website. Fine, perhaps I missed the obvious fact that the information might be on the website, but I am a working, busy mom of young children. I can be scattered and overwhelmed at times and I rely on good customer service to guide me in the right direction and keep me on track. Not to mention, sometimes I appreciate the convenience of a really good company who still offers a lot of help through a phone call and talking to someone live. In the end, the information on the website was outdated, turns out my 3.5-year-old no longer needed a doctors permission, this demonstrated a lack of attention to detail and keeping their communication up-to-date. As a working mother of two young children new to the summer camp experience, I expected more guidance and support from KNW. Unfortunately, I felt let down and unsupported during this process. It's a shame that the lack of customer service led me to make the difficult decision not to send my kids to a camp they were excited about all summer. My request for a refund was met with a non- apologetic response of "it's fine to not send your kids, we are on a waiting list and I will fill it fast". While KNW may have a long-standing history, their handling of communication and customer support in my particular situation was disappointing, leaving much to be desired. As a result, I am unable to wholeheartedly recommend their summer camp program and I will not be booking anymore birthday parties for my kids. read more

We love Paula and Scott!!! Great gym for my kids!! They love going every week! We do the Open Family class! Great value!

The first birthday party we went to was so fun for my then 2 year old we signed up for classes. She loved and gained confidence in herself. We continued with the little kids classes until she went to Kindergarten. Now we have been to many birthday parties always fun and exciting. We will go again and when we can for classes. read more

So this place literally changed my daughter's life. After many early years of struggle, I cannot believe she is doing what she is doing here... competing in ninja competitions... her confidence and determination has increased so much. These owners are wonderful. They care for their students... they encourage while also providing discipline. My other daughter just started here too doing gymnastics and loves it as well as the family open gyms. The atmosphere here is also very much like a family. I can't say enough good things! So thankful we found this place! read more

The leadership and quality of instruction here are outstanding. Paula was an accomplished gymnast herself (still is) and has taught gymnastics for almost 2 decades. She is superb with kids: high energy and really fun, patient, and caring. Her husband, Scott, is co-owner, and he, too, is an amazing gymnast with talented teaching skills and also lots of fun. They are both deeply devoted to all who walk through their door and into their hands, literally. A wide range of learning activities is offered at KYA, from mothers of newborns to specialized cheerleading instruction, and the facilities are top-notch. Many successful birthday and other parties have taken place here. Besides your child growing in his/her skills and confidence, another wonderful thing about being a part of the KYA family is simply getting to know Scott and Paula. You'll be hooked and will be excited for more learning opportunities there!... read more

Sucks "Mr.Scott" was very rude he refused to get out rope climb and it was a lot of money and we drove a long way for this. The kids repeatedly asked for the rope climb after he put it away and he only didn't bring it out because he didn't feel like moving the other obstacles out of the way, and then I went out there and asked and eventually he did move it. And my son accidentally stepped on the balance beam while another child was on there, he did stop and get back on the waiting area. Then "Mr.Scott" made my son restart and when he got on to the rotating beam he kicked the obstacle out from under his feet making him fall off of the beam. The idea is great but "Mr.Scott" but it is not fun when the instructors disrespect the clients read more

Grandson had a birthday party there with 15 kids aged 5-7. The staff helped those who needed a little help, and all of the kids enjoyed the fun & activities. Great young staff that was there for the kids needs & comfort. read more

I wouldn't send my daughter back here ever. We went for a birthday party and we all had a great time. So we thought that we would try a session there instead of Harford Gymnastics (cut down on cost a bit). We signed up for the spring session. It seemed ok. My daughter had been at that point potty trained for well over a year. She had her first accidents there because they wouldn't bring her to the bathroom when she asked. Afterward they put her back in her wet clothes for the rest of the class without phoning or notifying us. She asked repeatedly not to return and we won't be. Very disappointed. We will be going back to Harford - we miss Ms. Janet - she always made our daughter feel safe! read more