I've been taking my 5-year-old son to Kidworks for a year and a half, and I'm beyond thrilled with his progress! What at first appeared to be just picky eating eventually became a more serious problem. As he got older he continued to refuse most foods and by age 3 only had 5-6 foods in his repertoire. While he was growing normally, he wasn't getting a good balance of the food groups and all meal times were a struggle. We couldn't eat out as a family as there was never anything on a menu he would eat - his diet consisted of fruit, one kind of cheese, yogurt and crackers. After his initial evaluation at Kidworks, the therapist let me know it would be a slow process. After 6 months, he still had not started eating new foods. I was frustrated, especially since we were paying out of pocket for twice weekly appointments. However, something clicked around that 6 month mark and he tried a new kind of bread. This was a huge step! I was finally able to make pb&j's for him. After the bread came some small victories like different cheeses. We've switched therapists twice and I truly believe when one took him as far as they could they recommended another one, and it's worked well for him. In the past year he's added 11 new foods to his diet, including pasta and grilled cheese, and his current therapist is awesome. She's challenging him with "scary" foods like meats and veggies and I'm very hopeful for the future. He's still very far from a "typical" eater but our mealtime battles have been reduced from 3/day to around 3/week, and we also have a handful of restaurants where he's found items he'll eat. I highly recommend Kidworks' feeding program if you have a problem feeder. read more

My children have received PT, OT, and speech therapy at KidWorks, and it has changed their lives and mine. My daughter has multiple complex diagnoses, and she has attended therapy at KidWorks for nearly 4 years, 2-5 days a week. I believe that she is walking and talking and enjoying life in part because of our therapists at KidWorks. My son also has multiple diagnoses and has therapy multiple days a week since he was born. He is thriving, again because of the work of our therapists. Also, as bonus, our therapists have been my guides in this unknown world of being a special needs mom. They are the first people who notice something "off" with my kids and they understand the challenges and joys of this type of parenting. We are lifers with KidWorks! read more

First of all their stuff is so nice and friendly. They have worked wonders on my daughter's neck muscles. 10/10 recommend.

Very disappointed in this business. Once again scare tactics were used before any test or exams were given. Also this place is full! You will be robbed paying for an evaluation and later finding out that they are fully booked to start therapy! This place should let people know they are booked and that you child will not be seen as quickly as you would like. Instead of stealing people's money! Please don't go here please find somewhere else to take your child! read more

My son was recommended for a speech and OT evaluation at Kidworks Therapy. I'm pretty sure they don't write down their appointments as no one ever calls to confirm beforehand and I get a lot of blank stares at the front desk. On the day of his speech evaluation, the therapist we were scheduled to see wasn't there. There was much scrambling and the assistant director herself ended up doing part of the eval. She had to split it into two parts on two consecutive days as she didn't have time to do the whole thing, but I thought that was pretty cool of her to squeeze us in and went along with it. When I came back for the parent conference (a third appointment), we scheduled my son for weekly sessions. The front desk told me that my insurance would take about 24 hours to approve the therapy and that they would call me if there was a problem. Meanwhile, I asked for a copy of his evaluation and they said they would fax it over. Next up, my husband took my son in (fourth appointment) for his OT evaluation. The evaluation went fine, but when he asked for a copy of the speech eval (which had never been faxed) nobody could help him with that - blank stares. We had the OT therapist schedule the parent conference (fifth appointment) to be during the same time as the speech therapy appointment (sixth appt) so that we could get two birds with one missed day of work and school. When we showed up for our combo speech therapy/ OT conference appointment yesterday, we signed in with the front desk and took our seat in the waiting room. 20 minutes later, I asked the front desk to check on our appointments because we were still in the waiting room. Turns out, the OT therapist had a doctor's appointment, so, she was not there. Our speech therapy appointment was never scheduled because my insurance had not turned in their approval yet - but no one ever called to tell me that. Lots of blank stares from the front desk until finally one of them offered to call the OT therapist to find out when she could reschedule. Um... NO THANKS! Unprofessional doesn't even begin to describe our experience at Kidworks Therapy. They did not respect or value my time and the monumental task it is to take off work, pull a kid from school, and still arrive for your appointment on time. If you can't do me the courtesy of writing down my appointments and communicating basic insurance info with me - how can I possibly trust you to do a good job with the therapy for my child. The absolute worst part of the whole thing was as we were driving away, my five-year-old son asked me if we didn't do Kidworks today because they don't like him there. Heartbreak city, people... Heartbreak city. read more

We sent two of my daughters to Kidworks in 2010. The therapy services that we received from Brooke were outstanding. She was such a sweetheart and the girls did well with her. We are giving a one star rating because of the office and management. Our insurance was incorrectly billed by their office and we were sent to a collection agency because they were unable to get paid. We tried several times to correct the issue, but our phone calls were never returned; we could never get a response from the manager or owner. On one occasion my wife went to their office to help correct the billing issue and was asked to leave by the office manager. The owner was not able to help us either and took the side of her incompetant office staff. We eventually paid over $2000 for back payments to Kidworks that they should have been charging to our credit card. One of my daughters still needs therapy, but I will not return to Kidworks because of the lousy management and office staff. I normally don't post to Yelp, but I want to warn anyone considering Kidworks. We pay our bills and are very patient and considerate people. Kidworks took advantage of us. read more

Disappointed that it wasn't open on time. Receptionist was late, however I have the feeling it's a regular occurrence. Didn't seem bothered by being late. Staff was ok. Was told they will try to get in the full session. Really????? Like it's a courtesy to give what is being paid for......... read more

Two of my sons had sensory integration disorder and for the YEARS of therapy, I met and worked with many therapists. Rebecca Pokluda is truly the best of the best. She is gifted, stays up to date, hires well and the kids love her. It was actually sad the day she told me he was "graduating." In this field, dealing with insurance and your child's issues are so demanding--no matter where you go. KidWorks gives you peace of mind that your child is getting quality therapy. read more

I am beyond pleased with therapist Emily at KidWorks! We started out at another therapy spot in a nearby town, closer to our home in Georgetown, despite being advised to go to KW. We wasted 6 months, plus more time, when I should have just resolved to make the drive to South Austin. We have since moved closer, and that makes life easier, but it would not matter- I'd still drive! The difference in our son is obvious. He eats now! He has gained strength & coordination, and that improves self-confidence. Even the SPD does not seem as obvious as before. I cannot thank or recommend these folks enough! We love you, Ms. Emily- and KidWorks! read more

Kidworks has great therapists, however, the billing department is a complete mess. We have nothing but problems trying to straighten out an unexpected $2000.00 bill. I agree with the previous posts as we experienced the same issues. It is so unfortunate that they can't figure out the business side because they really are a great group of people. read more

For the quality of the therapy, I give a 5! But as the other reviewer said, their billing staff is horrible. We have gone a dozen or more times. They keep billing wrong. I have asked them to fix it multiple times. My insurance keeps denying the payments. They have never billed me any of my copays. Not even sure how much I owe yet. IT's very frustrating as their therapist are exceptional. read more

My child has been seeing Liz Darwin for ST for 5 years and Rebecca Pokluda for OT for 1 1/2 years and they are both outstanding professionals. They have years of experience and lots of expertise and they work together well, communicating frequently about my child and the progress that he is making. They are very warm and fun and my son loves to see them. Really, in Austin, you can't do any better than Liz and Rebecca. read more

My child never got the chance to work with the therapists there and I feel like he really missed out. I called for a speech and ot evaluation and waited. Something went wrong with the paperwork and we kind of fell through the cracks. It took a few months for them to get back to me and by that time my family was set to move in a few weeks time. We decided to go ahead with the evals just to see where we were at with my son. He met with Liz for speech and Rebecca for OT. These women are wonderful. Even though they knew that we would not be receiving therapy there, they went out of their way to make sure that I was informed about the situation and set to start my sons therapy once we moved. Liz had lived in the state we were moving to and asked her contacts for recommendations. She called me and found a place right down the street from where we moved. We had to do our parent consultations over the phone and they were very good at informing me and setting me at ease regarding my sons situation. It felt like they really cared about my son and the treatment he needed to receive, even though they were not going to be doing it. I was very impressed and would recommend this place to any parent who is looking for therapy for their child. read more

My post is to address KidWorks improved billing practices and their awesome therapy services. We have been a client for more than a year and it has been a great experience from the billing side of things and the therapy services as well. KidWorks did reorganize their billing practices more than a year ago with new staff overseeing insurance processes and also a good outside consultant to further assist with claims. In my experience, insurance for therapy is always a somewhat uncertain journey because of the nature of the way insurance companies operate as a business, and not as a pure source of goodwill in their policies and actions. KidWorks has taken the highroad in their attitude and practices to help us with insurance. Therapy there is amazing and been highly effective in healing my child. read more

Expect all kind of troubles. The billing lady is very rude and do not expect the owner to apologize for that as they are a couple. Their billing is impossible to understand (and I took accounting in college), and they will call you the day of appointment and threaten to cancel the appointment if bill (3 weeks old) is not paid in full right away. Therapy is frequently cancelled and is not great either. Glad we left. read more