This review is only about the bidding process provided by this company; (That is how far I got with…read morethem) Be careful about asking this company for a bid. They were the only local company (out of the 6 I contacted) that charged a fee for having someone come out, and I was not warned about this charge in advance. I was looking to get a water softener installed. I called multiple companies and each said they would need to inspect the situation before providing a quote. Based on those prior interactions, I expected the on-site bid to be free, which is why the service fee from this company caught me off guard. It was first mentioned when the technician was leaving. I live in Albuquerque and had already worked with several companies before them, so this felt outside the local norm. The technician was professional and knowledgeable, and the quote itself was on par with the more expensive options I received. They also offered multiple possible solutions, which I appreciated. Because of the surprise charge and the higher overall cost, I chose a different company. This review is only about the bidding process and communication around fees, not the quality of their technical work. After I left my original review, the company called and offered to refund the service fee, which I appreciate. I still think customers should be clearly informed about any charges both when the visit is scheduled and again when the technician arrives. This might sound like a high bar, but for a high-cost project, their competitors seem to handle this more transparently and free; Based on my interaction with their staff, I assume they are very capable. I'm leaving this review specifically to describe how their bidding process works, since that's an important part of the experience for expensive projects.

Incredibly professional and trustworthy. Santino and Trey were able to swap out our water heater in…read morea reasonable time, cleaned up, and were the kind of people you can feel comfortable having in your home. Santino explained all the changes and parts to me, I dont know much but the new water heater looks great, clean install. They were on time, no weird "sometime today" time frame and finished right as anticipated. As a mom of 4, I worry bringing people in the home, we had other quotes and not only was this the most reasonably priced - these were the people I felt most comfortable with. Win-win.

We installed a new HVAC system two years ago and neglected to do routine maintenance since then…read more(except cleaning the washable air handler filter infrequently). The two technicians showed up on time yesterday (promised 9-10 AM) after sending an "on our way" text). They recommended using the pleated filters instead of the blue fiberglass variety. He had a 20"x25" pleated filter in the truck that was a little long for our space. So, he took a pair of shears, chopped off just enough, and used the cardboard form cleared of material to put a border back on! Voila! Another service was cleaning the fins (?) on the outdoor compressor. After turning off the power outside, he used a hose to flush out the accumulated detritus in the unit. Our system is back to working great again! I had a chance to speak with one of the brother/owners, Paul, this evening, to share my feedback on the service call. Sounds like a very nice guy. I thanked him for their well-trained techs.

Our furnace stopped working. We called Duke City, and they were able to come out same day (on a…read moreThursday). Great. They diagnosed the issue within 30 minutes and were gone within the hour. Excellent. Unfortunately, they had to order the part, which wouldn't be in until Monday. Originally, the technician stated we'd pay expedited shipping on the part but they'd be out first thing Monday morning to get the part installed. I asked the tech before he left what was the price for everything. He verbally estimated $350-$375. He said the part was cheap and the labor would be the expensive part. I wasn't given the price in writing, showing the breakdown of the costs (this was my error, I should know better. They called us Friday evening to let us know they couldn't make it Monday as they were short on technicians. So after being quoted a price WITH expedited shipping, and to the fault of the company, we waited for install- we expected that original price to go down. They came that following Wednesday, and it was fixed within 30 minutes. (This is a total of roughly 2 hours of service, generously.) Total cost $374.06, after they were nice enough to give a 5% military discount. Again, an invoice wasn't provided. However, I paid, and they were on their way. My wife immediately pointed out the math didn't add up, 2 hours of service ($85 x 2 + $55 for a part = $225 plus tax). She called after the tech left to follow up regarding the charges. I received my invoice the next morning around 8:30, as follows: $195.00 for the part (hot surface igniter) $170.00 for labor (2 hours worth) Plus tax I began to do research, as the original quoted price for the part was roughly $55. (Companies in the area won't release parts prices or sell to the public, only contractors, so when I called myself, prices could not be provided. However, I found the price for the part online, ranging $49 to $58, which is not the wholesale price that contractors get.) My friend, who works for a local HVAC company, did a little research for me today. Here were the costs of the parts, as quoted by the 4 parts companies that they called - 1) $17 (the company Duke City got the part from - Johnstone Supply) 2) $13.76 3) $16.57 4) Same price as above, but plus shipping. Duke City charged me $195 for a $14-$17 part through their company. That is flat out robbery. I understand wanting to make a little extra profit. Business has to make money. But, even giving them the benefit of the doubt, and saying they spent $20 on the part, that's almost 10x the price of the actual part! My wife called Duke City and questioned Gloria, regarding the markup. She told my wife, "Well, that's the price that was quoted by the first technician that did the diagnostic. I don't know where the miscommunication happened." Upon further request of resolution (as an "oh well" is not sufficient, she was told one of the business owners would follow up by tomorrow morning). We will never do business with this company again. I will spread the word. Through social media, word of mouth, etc. UDPATE They sent me the invoice that they claim came from the parts company (Johnstone) and they broke it down as $88.60 for the part, and $99.55 for the freight/handling. Remember though, up above my friend clearly got a quote of $17 from the same company, for the same part. So something is up. Also, $99.55 for freight/handling?! They paid for what? Expedited shipping? Even though they knew they couldn't make it out until 3 days following their original promise of installation (Monday)? Give me a break. Not buying any of it. Regardless, if they gave me that price breakdown on the initial day of diagnoses, I would have turned it down. But, they didn't. They just verbally gave me the estimated cost of the whole project. Their verbal breakdown nowhere near matches the black and white invoice. Which, again, was 4 hours of service and a $55 part. At the end of the end of the day, yes- the original price matched. But Duke City changed their breakdown- now, our invoice shows TWO hours of service and FOUR times the original quoted price on the part (when, really the part is only $17, as verified by another local HVAC contractor). Now, my own opinion is that Duke City works with this company to inflate the prices of the parts that they sell. (We were also told by our friend, Johnstone will match a company's original quote to a client in an effort to support small businesses, regardless of what the actual price is.) This leads to return business for the parts company, and increased profits on behalf of Duke City for parts. (No wonder these parts companies won't release the price of the parts to the general public.) No matter the reasoning though, it's clear there is really something morally questionable about this company. Do business with them at the risk of your wallet. Imagine how many people they did this to before us?

The serviceman seemed competent. He did give an estimated bill at the end of repairs that was…read moresomewhat high but competitive. The bill that came from the bookkeeper was almost 60% higher than he estimated I paid it, but feel tricked. Get a firm quote before agreeing to allow them to proceed! They are tricky after the job. Almost $1,600 to service two central units.

Excellent communication. Professional and thorough…read more Priced very competitively and were able to get the evaluation and job done within 72 hours. HVAC furnace and AC unit replaced Very satisfied!! Can't wait for the years to come Price was very good compared to competition! If you are shopping for a unit and have questions, feel free to send a message. A competitor, last year during the heat wave, quoted me TWICE as much to replace! Nope. I'm loyal to mesa now!

CR refrigeration is the best in the business, they are efficient and professional. These guys…read moreshould have five stars on every review. It all started in the summer (2025) when my family and I came home from Florida and our AC was not working. We made a call same day and the tech Carter showed up same day we put in the request to have it looked at. Carter was honest and carried himself in a professional manner. He was not trying to sell us on a new unit, he explained everything thoroughly. We decided to go with a new unit because our unit was just not fixable. They were backed up two weeks for a new install and Carter made a call to the owner Chris and they were able to get us in right away. Now we are in the winter and our heater on the unit was not kicking on. I was able to contact chris the owner the night before and he came the next morning to assess why it was not kicking on. Easy fix and no trouble at all, talk about same day service and their work.. CR refrigeration thank you for keeping my family cool in the summer and warm in the winter. Definitely recommend these guys. Big thank you to chris, Carter and the whole team, you all are professionals and take care of your customers..

We are selling our home and we have had a "noise" coming from the furnace for years. We've lived…read morewith it but realized that the new owners may not want to. I contacted Chris to see if he could come inspect the furnace prior to inspections to see what the cost of repair would be. Chris replied immediately and had an opening that he could squeeze me into. Upon inspection, it was a simple fix and Chris repaired the issue within 5 minutes (why did we live with that noise for so long!!!!). Thank you so much! What a relief!! Thank you for the honest repair and responsiveness. Chris will be our go to for all things hearing and cooling!

I have massive gratitude for the honestly of this company. I had another company install a…read moreheat-pump water heater. I felt like they were inappropriate, so I called #1 to review the "other" companies work. They were able to point out the flaws that would block my new heat pump from being green-tagged. They pointed out the green tag was missing. They didn't charge me. So, I called them again a few months later because they proved themselves to be honest people. They came in, took care of my seasonal tuning and a toilet that was not flushing. I think I've found my trusted plumbers, and that's a hard thing to do! 10/10 recommend!

We hired them to do a simple plumbing job and were so impressed with their owner and his…read moretechnicians, we hired them to do an extensive upgrade of our electrical system. Ours is a 4000 sq. ft. home. If we should ever decide to go solar, I would trust no one else.

Basic customer service. AAC is a subcontractor of another contractor we use. Real simple stuff…read more Put in work order they come out and "fix" the problem. Or they're supposed to. This is a pretty successful business right they should have all their own tools and equipment to complete a job, you'd think. They don't, they relied on our equipment and when we had to get rid of it for safety reasons walked around the store saying we're gonna have to buy a new $20k unit for them to use twice a year. Likely story. It was some cranky old white guy what do you expect? These guys in sales and service are straight misogynistic. Thought they could talk to the GM like that because she's a woman. And continued to tell every employee that he could find that "we're gonna be buying a $20k unit". Deplorable. We'll see how things shake down from corporate in the coming weeks. But personally and professionally I would not recommend Anderson Air Corps.

Fast, friendly and honest! We were so happy with the service! thank you! The tech didn't take…read moreadvantage my senior parents when it turned out nothing was broken on their old Heater.

Last year we had two rooftop residential HVAC units replaced. Moore staff and the owners were…read moreamazing at getting the work completed in one day. 10 months have passed by and we had an issue with power to one of the thermostats most likely caused by our settling, aging house. For no charge head tech Julian and the owner trouble shorted and got our issue repaired. I highly recommend Moore Quality Air!.

My furnace was not working, just a few of days before thanksgiving…read more I called them and got an appointment 2 days before thanksgiving. I thought I might have to wait till the next week. Lawrence came to my home and repaired my furnace. Reasonably priced ****

David and his associate came to our home this morning and did a "three year assessment " on our…read moreheating and cooling system they installed two years ago. I was very impressed with the knowledge and thoroughness of his assessment. He explained in detail what he was looking for and made changes accordingly. We were asked by a friend a few weeks ago for someone that did HVAC systems. We recommended David (Black and Silver). They did the job and the gentleman just mentioned to my wife that they are very pleased the results. Very pleased with their service!!!!

I have used this company before and it's been OK. Lately the owner is sending up young kids. After…read morecoming back from vacation, I was running my Swamp cooler for almost 2 weeks not getting as much cold air as the one I have on the other side of the house. I had to send another service up there, and there was no water in the system because the float was put on wrong. I also recommended a friend and she was also told that the owner David was going to come up and put in a new thermostat and start her swamp cooler. In her case he didn't show for both appointments and the kid they sent up put the float on wrong as well and flooded her roof area. I called a couple of times and left a message and no response. If I could give zero stars, I certainly would. We took pictures and I suggest you do the same in case you want to sue them.