I went to the store to get help with my chainsaw I purchased from Keifer Equipment. I was having a difficult time starting the saw. James helped me start the saw and show me the proper way to start it, very helpful. read more

If its a Kiefer you can keep her...I walked in and was told to wait a minute which is fine. Another employee started asking me questions and then asked Michelle to help me to which she was yelled at "I told him to give me a minute". When she was finally ready I started sharing my situation (19 years of commercial mowing experience) and she told me I was wrong about everything I shared. She then proceeded to call me stupid three different times and unsafe. Unsafe was fair, stupid was not. I even demonstrated the problem in the shop and said that I was doing something the mower would never encounter if operated right when I stepped on the front wheel to show suspension compression. She then told me all my problems were my fault and that she's all about safety and would yell at someone on the side of the road if their bucket is too high. They have a bucket at full extension outside the front door. I then asked if the Stihl mower deal was just them or all dealers. She said all dealers so I thanked her for her time, told her I'll be buying this anywhere but here and spending the next fire years having it maintained there. I then drove 45 minutes to the next dealer and found out there were two extra packages on the deal that she either didn't know or didn't share. This was my first and last visit to this store and I recommend you avoid it for sales as well. The service department was kind and knowledgeable as well as trying to cover for her behavior. If you want Hustler or Stihl products I recommend going to Wellington Implement in Wellington. If you want Mahindra products I recommend Craig Smith Mahindra Tractors in Galion or American Equipment Service in Shreve. If you are looking for Stihl mowers and honestly great 2 stroke service I recommend M and M in Ashland. If those places are too far away I can recommend Wellington Implement in Medina for Walker, Ferris, and Scag as well as The Mower Shop in Medina. 15 year olds in fast food will treat you better than what I received from Mrs. Kiefer. read more

I am only giving 1 Starr because you cannot give 0 stars. I have lived in this town for 15+ years and for some reason I have been DUMB enough to still sure this place. EVERY time I stop in there is nobody else here and there is ALWAYS a wait. The only people that get service are the professional landscapers... and they go to the back and grab their own stuff. With today being the last time I will ever spend a dime at this establishment I will no longer wait 20 minutes (as the only customer in the store) just to purchase a 14" saw chain. Instead, I will use this yelp app to find the "other closest" and drive further fir better service. I recommend the same for you. Don't waste your time here. #imout #kieferequipmentsucks read more

I bought a Mahindra tractor years ago from Kiefer and it's been a good little tractor. We called Kiefer to have some service done to the tractor and was met with attitude and told when and if they have time they would come and pick it up. They further stated they might come get it in a couple weeks and maybe month or longer to repair it. The problem is some broken bolts need drilled out and replaced. It's been two weeks and no call from Kiefer. It's hard to believe that a shop that sells you a tractor does not give a crap about you once they make the sale. They don't care that I need the tractor to cut grass and move horse manure. If and when they repair it my grass will be 8 foot tall but at least you won't see the horse crap. I called Wellington implement and they picked up the tractor the next day. Apparently there okay with making money for making repairs. Poor management is bad business Kiefer. Guess where I will buy my next tractor from? Not you. read more

Very unprofessional! When you're in the store they Not paying attention for what you ask or what you want! And tryin to speak with someone over the phone it's impossible! read more

I went to the store On Saturday 9.26.20 I was very disappointed. Only one push mower was priced. I had inquired on pricing on a particular model and was told someone could call me on Tuesday, everyone was out of town, and the individual had no idea on the price. Won't bother going back. Price your items! read more

I don't understand all the 1 star ratings. Every time I go to this store I get great service.