The staff is friendly and professional. They're willing to help you get your repairs done and complete them with good quality. My equipment has to endure some harsh work sites and they keep me going. read more

Nothing but great things to say. After one of our main skidsteers broke down, we needed a replacement quick. After calling 6 other dealers and either them telling me I wouldn't see a new one for 2 years or just plain not calling me back it was frustrating to say the least. It was obvious after talking with Jason at MFG kubota that he actually cared to help and get me into a new unit. He had a brand new skidsteer to me quicker than I thought was ever possible. Obviously the machine is great but the service from everyone at MFG is why going forward I will only purchase new equipment for my business here. As a business owner, time is precious. Dealing with an equipment company that actually understands that is worth its weight in gold. Thanks again, Devon read more

By far the best trade-in and new purchase of a tractor! The MFG Team were GREAT!! I would highly recommend them. They took the time to listen to what I was looking for and helped guide me to the model that would fit my needs. Upon getting my new tractor they took the time to walk me over the unit and help teach me things. The MFG team really wanted to make sure I was happy and had the knowledge of my new tractor. They are my go to source for all my tractor and service needs. read more

Lots of inventory and parts, good parts men, TERRIBLE SERVICEMAN--Sheared off a bolt today, parts dept. had a replacement, I asked if service could back out the remains of the sheared bolt, as I did not have the tools, man strength to do the work (I'm a retired woman, and really needed this teensie weensie amount of help). The guy in service LAUGHED at me when I asked if I could bring my mow deck in for 3 minutes of their time/expertise backing out the bolt. Rude crap attitude will prevent my return from this day forward. read more

I will start by saying that this business does have a good selection of inventory; however, their customer service STINKS. It seems every time there is a problem, or confusion. We bought our tractor from this business brand new, so when it came time to service (i.e. an oil change) we decided to bring it in. First, we went there to make an appointment, and the guy said "you're going to have to call to make an appointment" and we felt COMPLETELY blown off. So I called and we brought it in. Upon bringing it in, I again requested an oil change be done. We got no paperwork or written estimate, which I did think was weird, but didn't say anything. A week later, they called and told me it was going to be $450+ dollars because of all the things they did. Now, I don't know how much they make over there at MFG, but to my family, that's A LOT of money for me thinking it was just going to be an oil change! They never called before service was done, just went ahead and did it, sticking us with the bill. I calmly explained my frustration and all he could say was "OK, next time I'll just do the oil change". Well gee, thanks! That's all I wanted in the first place! When we went to pick up the tractor, it was sitting out in the lot with a puddle of water on the seat. At least for that price, they could have washed the thing or stored it somewhere out of the rain. It is now making a noise that I hope is just from the rain. Again, this thing was a major investment to us. Oh well, next time we'll go somewhere else, and we'll tell our friends and family to do the same. read more

Want to know what customer service is? Check this out - today my tractor value stem popped. Sitting in 10 inches of snow, I can't even get out of my drive to get the tire that they fortunately had in stock. Knowing I was stranded, THEY BROUGHT THE TIRE TO ME!!! Now THAT'S what customer service is and should be. Kudos to all the staff at Middlefield Farm & Garden. You've got a customer for life! read more

The service is absolutely horrible there especially working with a guy named Chase. took in the tractor never even said how long it would take [just said bring itin]when I asked [after he got it]he said 2 to 3 weeks! ! instead of telling me before I brought the tractor there so I could go somewhere else. didn't hear from him for three weeks and then he leaves a message that they had fixed the tractor which means they did whatever they wanted to without even asking me. when I talk to Tom that works there he said that they gave a free evaluation and they would talk to me before they did anything in case I didn't want it done because it was too expensive and then I would take the tractor out of there. all I got was a voicemail that says they've done the work! ! now my wife and I have tried to get ahold of them for days and days and days and nobody will call us back or tell us what's going on we've been without our tractor going on a month period I could understand if that's the necessary time frame but I should have been told up front and I shouldn't be strung along like this for a bill that I did not authorize. All this was explained to PIerre the owner and he couldn't care less! he backed up all the Chase . that why he has a poor employee because the owner sets the standard as we all know.! The owner did absolutely nothing completely useless!!! Stay away from this outfit unless you plan to employ a lawyer which is what they need to straighten them out! ! they're totally unorganized and unethical. read more