First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had them replace our furnace with a heat pump at our home in Longmeadow. He even helped me fill…read moreout the impossibility difficult federal and state rebate forms and we actually received a check to offset the cost. His crew was great. The whole process was the easiest repair/replacement that we have experienced in decades of home ownership.

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

We had black smoke coming out our chimney we called Cabans and Felix came out within ours to help…read moreus. He cleaned our hot water tank and oil tank up and serviced everything. I could not have asked for better service I'm so thankful for the amazing work and service provided. I will recommend to all my friends and family!'

From the owner: Caban,s Heating specializes in Residential HVAC repair, installations, emergency services, hvac…read morereplacement, thermostat repair, furnace repair, boiler repair IA products ( Indoor Air)

Simply the best. I needed my boiler replaced and caught Gary at the right time as I'm in the…read moreBoston area which is not where he typically works, but we chatted and he agreed to drive to my house. I knew of his reputation from a heating help board I had been on in the past and knew he was the guy I wanted for my install. When Gary says he'll be there at 7am you better believe him. He showed up on time and went right to work. His lead plumber came shortly after and drove what I'd call a mobile plumbing shop. These guys don't mess around, they had every tool and fitting imaginable and I couldn't have been more impressed, except for the fact they were heads down all business the whole time they were here. Gary was here from 7am to 6:30pm and spent the time to make sure everything was perfect and that I knew all of the features available before he left. The quality of the work was beyond impressive and we couldn't be happier! Btw, the boiler is a Viessmann and it's awesome, I can monitor it from my phone and on a recent trip I was able to lower the domestic hot water while we were away which saved us gas.

Wilson Services come by for two jobs in the past month, replacing a hot water heater and updating a…read morepart of the heating system. The crew did an excellent job in both cases. Definitely a cut above the competition.

We have been customers of Berkshire Heating & Air Conditioning for several years, and have had very…read moregood service in the past. However, today I would like to highly commend the visit for a PM that Jayson performed. He provided a 2 1/2 hour service inspection which was extremely thorough and comprehensive. His knowledge is outstanding and his professionalism is to be noted. He answered questions so that I could understand them and he truly explained everything he was doing throughout the inspection. The company is certainly lucky to have a technician of his caliber. Vicki S.

My autistic daughter is a longtime customer of Berkshire, with an expensive plan. Her Lennox gas…read morefurnace needed a new fan motor at a Berkshire quote of $2400. There was no negotiating on that price, even mentioning the price of gas to travel to Springfield,MA from West Springfield! Seriously! We sought out a separate quote with a local company, and the job was done quickly for $1600 including the new fan ordered from Lennox. I see a big problem with Berkshire 'abusing' the trust of longtime customers who expect they are in good hands. Other people at the Hampden East complex Nassau Drive have reported dismay with Berkshire and urge customers to go elsewhere. Thought you should know. Barbara Dautrich Carol Dautrich 98 Nassau Drive Springfield, MA. 01129

I had my mini-split cleaned and serviced today by Edson from Surner. I watched how careful and…read morethorough he was when doing the job. I can feel the improvement in the cooling effect immediately after he finished. I now know how important it is to get it cleaned and serviced by a professional. And Edson is a real professional! Thanks so much. Go Cape Verde! Diane - Granby

I normally don't write reviews, but I feel obligated to share this after what happened to someone…read moreclose to me. A family friend recently had a very troubling experience with Surner Heating. They clearly canceled their oil delivery, received confirmation of that cancellation, and were shocked when the company delivered the oil anyway--then charged them around $700 and refused to take responsibility. The explanation given was essentially "we delivered it, so you have to pay," despite the prior cancellation. From the outside looking in, this feels incredibly wrong. Charging someone for a service they explicitly canceled--after confirming that cancellation--is not just poor customer service, it's a serious breach of trust. If you're considering doing business with them, I would strongly recommend being cautious, especially about putting a credit card on file. Based on what I witnessed, this situation could easily happen again. On top of everything, the way the situation was handled afterward only made it worse--no accountability, no meaningful resolution. Just sharing this so others can make an informed decision.

Nothing worse than your AC going on a +90° day. Prompt response from Paul who in turn was very…read moreinformative to the cause and his time and materials. Fair and reasonable rates 5

River-Air saved the day! Paul was able to come to my house in Brimfield within 2 hours of me…read morecalling me to service our central air unit. He was able to diagnose and fix the issue within a short period of time. The unit was running weird only a couple hours later and he was here within 10 minutes fixing the issue and made it perfect. The unit is running even better and colder now!! Thank you so much!

After moving in a new place, I called him to check out my radiators and furnace due to reviews I…read moresaw. He came out and only did something to adjust the water on the furnace, didn't look at my radiators which is where my concern was. I brought him in the bathroom to see what I was asking him to look at. He said he saw it through the vents. Never even looked at it and charged me $100. He also said he would give me a senior discount. Think I got that? I got nothing and he got $100. Don't do it. This guy is not cool. Don't know who showed up at the other reviewer's homes because it couldn't have been the same guy. I was so shocked I couldn't even speak for myself.

I had such a wonderful experience with Integrity Heating and Cooling. My hot water heater went…read moreunexpectedly and I called Mike the same day hoping he could check it out and he was able to squeeze me in that day. When he arrived, he noted that it had to be replaced as it was corroded at the bottom (and water was leaking). He purchased one and had it installed the next day! I know not everybody is always able to make accommodations like that, but I appreciate him taking my small children into consideration. He was reasonable, reliable, and efficient. After he completed the job, he also followed through the next day by checking in to make sure everything was working properly!

Don't even bother with this company. I've never been treated so rudely by trying to make an…read moreappointment in all my life. I am a small business owner and needed service. I called four times to try to make an appointment and no one called me back. On my fourth attempt to make an appointment I just said if I don't hear from anybody else, I will have to call another company. The owners daughter called me back and left me the nastiest message and said I was threatening her. Talk about a drama queen! Save yourself from the headache. Don't call them!