This is for Unit A302. Closer to the road than the pool…read more From the photos it looked great. Now that we are here it looks like it was staged. The carpet needs a full shampoo as do all the furniture seat cushions. Both sides. All chairs. The oven doesn't work but the burners do, they just don't sit flat but do smoke when turned on. I needed to bake a dinner , so big problem. So begins the problem. That alone is a deal breaker. Photo for bedroom not current. Bed rearranged to lean against on wall for support. The bedroom is now set up so you can only get in on one side. One corner leg is broken off the frame. The bedroom tv now faces the formica sink with the big cigarette burn. So not usable to watch. The cubboards and closets are full of old left behind gear, umbrellas, toys and water bottles. The other closet door is on a slide and stuck. Full of extra wall pictures , a fan, a Lamp and a ladder. The very dated bamboo tables under glass tops look like they never have been wiped down. So a layer of dirt on your finger is the test. Only One smoke alarm and no posted taxation certificate so it may not have a STR certificate at all. The answer, move. After a couple phone calls and texts we agreed to pay for the first night. We had no choice. So a 210.00 night with fees for accidental damage , cleaning, air bnb fee, taxes to county, it turned into a 750.00 one night stay. That charge is for a perfect apartment and 1/2 the kitchen was unusable and the refrigerator ran all night. So, very far from what was charged. An Expensive lesson but no way to know till you arrive. My other nine days were refunded with an apology. Because they had no alternate stay to offer and the condition and unusable oven. We Booked another $4K stay in Kihei and asked for a refund for this joint. I let the after 5 pm night operator know an hour after i opened the door. This has never happened in many years of travel. We Moved this morning after showers. We are now in a proper lodging , still in Kihei across from the beach with an ocean view. The way it should be! Review # 2200 Maui, Hawaii

DO NOT UNDER ANY CIRCUMSTANCES STAY HERE!!!!!It's really upsetting. My last day here I couldn't…read moreeven enjoy it. I reported the broken screen and odor on my FIRST day. The issue was not corrected, nobody showed up, texted or called. They claim there was no issues instead of apologizing they say they have nothing to apologize for. I have screen shots of the calls and concerns and I experienced a significant insect infestation in the room that affected my sleep and comfort on the last day and the ac wasn't even working. Their dirty sofa had something that bit me 20 minutes after I sat down. They replaced my room after I had a panic attack....The replacement room was clearly in MUCH better condition, which confirms the original room had issues. The guy STEVE said that clearly I was the one with the issues for not calling them all week since... he REFUSED to help. I was able to put my screen door up but I told them it was still broken. I would leave daily to enjoy the island sometimes out for over 10 hours so by the time I came back their office had closed. The maintenance guy told me they all knew about the stench and odors in the room and the wetness that attracted the insects but they still put me in there. I think it's a racial thing because I saw the other guests and they clearly had better rooms!! I would leave ZERO stars if I could because they refuse to apologize and take accountability. This is beyond disgusting and my friend found MOLD actual mold in his pillows where he is staying he has a baby and he also got bug bites. DISGUSTING and unprofessional they ruined my vacation. I am going to make a big deal now because they REFUSED ANY ACCOUNTABILITY not even a breakfast in the house. They ruined our last moment in Maui. Horrible customer service horrible experience to say the least!!!! AWFUL!!!! I spent 3 HOURS cleaning and spent a lot of money to buy supplies he didn't reimburse and I also told him the floors were so dusty my feet turned black. Screen door never was fixed and the bugs came in and I think sofa had bed bugs because I was bit right when I sat down. DISGUSTING!!!! There's also roaches! I stayed in A306... my friend stayed in 511 his pillow had mold we have photos. The room smelled so horrible I had to call health department because it smells like dead carcass. The maintenance guy sprayed the entire room with bug spray and my aunt got intoxicated nauseated and dizzy. It's not until I called health department that they actually apologized but by then the damage has been done. Again, the other reviews are probably fake I am a real person and this is an actual factual review.

Cool condo and only a very short walk across the street to the beach, which was super awesome to be…read moreable to go there so quickly and easily after dinner or in the mornings every day. Our unit only had an AC in the living room and just fans for the bedroom and a couple small nightstand cooling fans. We opted to stay in the living room with the pullout bed, which was nice and Chris with the AC as the bedroom was a little bit too warm for our liking. Can't complain the day was awesome. We had designated parking and there was a designated pool that we could use if we wanted to and lots of space to walk around on the grass. Couldn't really ask for more and would probably stay here again. The next time we go to Maui. Our unit did have a messed up dryer so we couldn't dry our clothes using it and had to hang them all and also quite a bit of ants but nothing too concerning overall.

Booked 8 nights, wheelchair accessible, 3 adults. Unit D12. I took photos to show the filthy…read morecondition of floors, shower, cabinets. The Teflon cookware wad heavily marred . There was sand and hair in the shower, which was not wheelchair or walker accessible. After a 5.5 hr flight, we didn't want to be displaced due to a complaint so I cleaned to the best of my ability. There was no place to hang clothing. When we did notify Vacasa, they said they would give me back the $270 cleaning fee I paid. Vacasa misrepresents the properties, and in my opinion, this was a health risk and consumer fraud case. I will report and provide photos. Bedroom closets were stuffed with miscellaneous items, vacuum, boxes, no room to hang clothing.​

If you are looking for a romantic and peaceful get away and are used to a rustic environment this…read moreis the place for you. Our stay was unbelievable, total privacy...views to die for and a perfect breeze every evening. The cottage is set up for those who like to cook their own meals and save money by not having to eat out every day. We found the cottage beautiful both the grounds and the structure itself. You have everything you need there, comfy couch and bed, large bathroom, full sized frig, stove and TV's in both the living room and bedroom. The lanai is large with fantastic views of the islands of Lanai and Maui. We spent every evening/nite enjoying the peaceful surroundings on the lanai. If you like animal life the numerous gecko's and birds are fantastic to watch, dolphins could be seen from the lanai frolicking out in the surf...just amazing! We would highly recommend the Hilltop Cottage to anyone looking for a true Hawaiian adventure. The island of Molokai is a paradise for anyone looking for vacant beaches, fantastic water falls and a slow relaxing lifestyle. Mahalo, Mike and Lavonda

We have company and came for one night instead of a single day RT…read more We ve been to Hana Kai before but in in a different unit. So we have a end unit, ground floor. Clear view of the harbor from the couch Or Lanai. Very nice with coffee. The kitchen has every thing I needed for Italian dinner. I brought foil. Coffee supplied for one pot. It s very clean and nicely furnished. One bathroom, one full bedroom and two couch beds. The couch beds were more bed than couch and worked Out very well. Best view at sunrise. We would return

Nice hotel overall. Rooms are a bit dated but they are clean and equipped with a nice kitchen and…read morepatio. Convenient spot if you're driving the Road to Hana. Other than that, there isn't much else in the area. The service is kind of absentee but luckily we didn't need them too much.

The Lani studio was okay! We're not too fancy. Great location directly across from Venus Pools…read more Lots of gnats everywhere, including in bed. Cabinets had a pretty strong stale smoke smell. Please note: there is no bathroom door. So might want to keep that in mind if that makes you uncomfortable. Outdoor shower is an interesting touch, not really enough pressure to shower per se, but hey, you're sitting in a tub in the rainforest! Also note, just maybe 15 feet from the highway, which is not noisy at night, and you're probably out and about during the day. Heard a disturbed person shouting like mad in Hawaiian in the middle of the night which was a little nerve wracking. Sounded like they were right outside the window. Fence door locks but not the door to the room, just something to keep in mind. Definitely memorable. Makes anywhere with a bathroom door seem straight up fancy.

My sister and I decided to stay a night in Hana so we weren't rushed. We rented the Hideaway for…read more$125 which had a queen bed, microwave, mini fridge, but it didn't get too cold and utensils. There was no separate sink, it's a cutaway in the wall with these items so we had to wash dishes in the bathroom. It was a descent size, we had a bathroom inside, and a lanai. Our room was next to the office and Toms room. The walls are thin. I wish there was ac. It got stuffy even with the fan and windows open. We left the front sliding door open to let in more air. There was fish washing soap but no shampoo and conditioner, so make sure you have your own or like using soft soap because that was in the shower. We were right across from the Venus pools and Tom let us know where to go. Make sure you see it. I'd stay here again. As for the bugs. Hana just has a lot of them so we got but inside and outside.

We recently stayed in a spacious 2-bedroom unit at Aston Maui Hill. The layout was great for our…read morefamily, and the full kitchen was well equipped with cooking utensils, pots, and pans, making it easy to prepare meals. A rice cooker was available upon request, which was a nice bonus. There were a few maintenance issues during our stay. The dishwasher was old and appeared dirty, so we chose not to use it. The coffee maker was broken when we arrived, but the front office promptly replaced it after we requested one. Some of the table lamps were not working because a couple of light bulbs were missing. The living room couch felt old and outdated, but having three TVs with cable was convenient. The beds were comfortable, and the master bedroom air conditioner worked very well. However, the AC in the second bedroom struggled to cool the room. Maintenance checked it and recommended setting it to 68°F. It eventually improved, but it took about 24 hours before we noticed a difference. The biggest downside was the master bathroom. It is quite dated, had a noticeable moldy smell, and we saw both cockroaches and ants during our stay. Overall, the unit was spacious and functional, and the staff responded quickly when we needed assistance. However, the property would benefit from updates, better pest control, and improvements to some of the

LONG POST:: Overall experience averaged a 4 rating. First night experience was horrific! Upon…read morearrival there was a gigantic cockroach in the livingroom. After speaking with the front desk, we learned that the resort has seen an increase of roaches on the premises lately and had the property sprayed. Within 10hrs of being there, we encountered 5 MORE cockroaches in the first unit to where we had to knock on the front office door at 2am--- this is where a 1 star rating comes in. HOWEVER, the General Manager instantly resolved the situation by moving us to a MUCH MUCH more cleaner and well kept unit that had the same bedroom accommodations as originally booked and with a much better view--- this is where a 5 star rating comes in, giving an average rating of 3 stars. Then to further show remorse for our experience, they also gifted my family with a basket of variety of fresh fruit which came in handy throughout our stay and my kiddos really enjoyed!! So that bumped our experience up 1 additional star, totaling the average rating of 4 stars. From looking at the two different units, its apparent that some units are privately owned by long-term or permanent residents , while other units may be utilized solely for bookings for 3rd party vendors such as Hotels.com, etc. Our 1st room was booked through Hotels.com so I wonder if that played a role in what unit was assigned vs booking directly on their website. I do understand alot of things are out of our control, especially when it comes to pests on a tropical island (after all it is THEIR territory), but all units being booked by visiting guests should hold the same standards of cleanliness and upkeep regardless if its privately owned or not. Great resort and great staff, but I probably wouldn't stay there again. I wouldn't want to take that 50/50 chance of living with roaches while on vacation.

We stayed at Hilton Grand Vacations Bay Villas in Kihei and had a wonderful overall experience. I'm…read moregiving the property five stars, especially because of the exceptional staff and how accommodating they were when Storm Lala hit at the end of our stay. A special thank you to Shermila, the front desk manager. When the storm affected our plans, she was incredibly friendly, helpful, and able to accommodate us for an additional night in the same room. During what could have been a stressful situation, she made everything much easier for us. We really appreciated her kindness and professionalism. Pros: The staff throughout the property were very friendly and welcoming. The resort did not feel overcrowded, which made for a relaxing stay. Our room was modern, spacious, and comfortable, with a full-size kitchen that was great to have. There are a few areas that could use improvement. Housekeeping could benefit from additional training and attention to detail, as the room cleaning was not as thorough as we would have expected. The patio furniture also appeared as though it had not been cleaned in a very long time, possibly since the property opened. Unfortunately, it was dirty enough that we did not feel comfortable sitting outside and enjoying the patio. Another disappointment was the food situation. The website indicates there is a kitchen on site, but there are actually no restaurants at the property, including by the pool, and there is no real breakfast option. There is a bar across the street with limited hours that serves bar food, as well as a grab-and-go area. We received a coupon for the grab-and-go, but the options with the coupon were extremely limited. We were only able to order a premade McMuffin-style breakfast sandwich, while the other items were not eligible with the coupon. Despite these areas for improvement, we are still giving our stay five stars because of the friendly staff and, most importantly, the way Shermila and the front desk team took care of us during a difficult situation with the storm. That level of service made a lasting impression and was very much appreciated.

Finally had the opportunity to stay at the new Hilton Resort in Kiehi. This may be my new 1st…read morechoice while on the island. Love the area right on the beach. The room was excellent. The staff very friendly. I was a last minute reservation in March because the place I booked was closed due to the flooding in March 2026. They were able to accommodate me for a week. The grounds are beautifully done. Love the abundance of Plumeria trees. So many were of the Singapore variety. We didn't eat there, as we had all our favorite spots to go to. And the full kitchen in our suite was utilized. But they did have a large bar in the pool area. And another eating spot on the beach. I also wandered into the quick bite and was surprised by the variety. The pools are beautifully done and very inviting.

always a pleasure staying here friendly staff clean rooms…read moreawesome vibe convenience shops near by restaurant at the hotel very comfortable and relaxing

The staff were friendly and helpful at check-in and check-out. The central part of the property…read moreadjacent to the lobby and pool appeared quite nice and well maintained. A nice feature is the ability to walk through pool area onto the narrow beach. The hotel is near the harbor, so the quality of the water is uncertain. The primary reason for the three star rating is the poor maintenance of the annex building where our room was. The exterior of the annex clearly needs improvement. Our room had lots chipped paint and wood finishes. The bathroom door was missing some of its painted veneer. The bathroom had been repainted but there were paint splashes on the mirror wood trim. The bathroom ventilation did not work. The curved shower curtain rod over the tub was loose on the wall and bending slightly toward the floor, as if someone had tried to do chin ups on it. The end of the shower curtain kept sliding down the curved curtain rod and away from the wall, which made it impossible to not get water on the floor. The air conditioner cycled on and off in a very annoying fashion. The compressor came on and ramped up to speed and the fan would blow for 30 to 60 seconds and then it shut down only to repeat the process in another five minutes or so. We probably should have set the fan to a continuous setting, but it honestly didn't occur to us. There was no daily maid service during our 2-night stay unless we requested it. All in all, our stay was fine, but not great.