I called about a vehicle and asked for an itemized out the door price since I am 2 hours away. The "sales manager" Ashley told me they don't do that because they consider me within their selling radius and would have to come in to get the full price. I replied stating that I dont want to make the drive if I dont know exactly what I'm buying. Her response was to hang up on me. I called back to speak with another manager and she refused saying no one else is available complete with a snobby attitude. At this point, it's not even worth the headache if these are the awful people they put in charge. Go anywhere else other than this place. read more

Impossible to get any help after the sale, no one will return calls and no one is ever available that knows anything. Price and value of extended warranty were greatly misrepresented and it is hard to cancel something when you can't speak to the needed employees. read more

Would give 0 stars if I could. Do NOT trust the fake reviews on Google. This is a scam dealership that uses bait and switch practices, will try to get you to sign up for mandatory addons, refuse to reimburse you, offer a warranty through their partner service company that can "never find a problem", and they're extremely rude when you confront them about anything. Avoid at all costs and consider legal action if you have been burned by them. read more

I just got an SUV (Ford) 2022, with 19,000 miles on it and Excellent Customer Service. Free Oil Change, Free coupons to Outback Steak house and Free Full tank of Gas. I was in & out in under 2 hours. They feed you food & Drinks and there Service store is a Whole Vibe. They have a Whole Movie Theater in it, with Hot food offered. Knowledgeable Technicians. They take your specifics on what kind of car you want then bring them around for viewing. They found one that I liked on 1st Pick. They are My Recommendation for a Good Vehicle. read more

I would never recommend this place. I had nothing but a bad experience. Kept my vehicle for 9 days and when I got home the hatch back is broken and can't get a response from the dealership read more

Had an amazing deal posted on car guru for a 2025 Hyundai Venue with 3,000 miles listed at $19,555 so my mom called saying she wanted to drive from Austin to come check out the car. After leaving work early, she drove over an hour to their dealership since they said the car would be set aside waiting for her once she got there. Long story short it was a lie, they said they just had loaned it out right before she got there when instead the car was never there... it was a way to have her come check out brand new cars even though we said from start we were only interested in used ones. Over a week later and the car is still listed, don't fall for this scam. read more

Avoid at all costs. Trust me. Read the other reviews here, their website and better business bureau. Very shady practices. They have a price listed low to get you in the door then add a $2000 cert fee saying its to recertify the vehicle. they you will not get their list price unless you finance through them which is a high apr. read more

Wow! Simon Perez went above and beyond to help me find the perfect car for my life and my budget! He is a gem, go see him! read more

Killeen Certified - My 2016 Prius I'm in love with! - Used Car Dealers Near Me - Killeen, Texas

By far the worst dealership I have had the pleasure of walking out of! Went to three dealerships prior and Killeen certified offered me 6,000 less than anybody, including Carvana. They claimed it was in an accident, it was in a very minor accident where a shopping cart dented the door and it was repaired through the other party's insurance. All the other dealerships did not seem to think that was such an issue. This dealership will appraise your car and hold your keys hostage until they try dealing with you. They will not even tell you how much they offered on your trade until your sitting down with the individual who tries to rope you in with ridiculous add-ons on a used car that are mandatory?! I would not trust this dealership at all. If you take your family there and you have kids, the music is very vulgar that they are playing. You will be delighted with the gratuitous use of the "F" word, to include mention of both female and male genitalia. I have no issues with the music, just not in a professional setting where multiple families visit. Since ownership has changed this place has turned way worse, avoid it at all costs, unless you enjoy getting ripped off. read more

They add unnecessary "Add Ons" to the cost of their vehicles!! (GPS And Windshield protection). Not willing to negotiate a fair price for vehicles over mileage and with previous cost of damage done to vehicles purchasers will have to fix after deal!! read more

My first time here trying get a jeep and my credit is not the best. I sat down with VIZ and he got it done and got me into a jeep I wanted. I recommend anyone looking for a car see Viz hands down he will get you in a ride today.!!! read more

I wish I can 0 stars. Like the other bad review, avoid this place like the plague! Very shiesty company. I waiting for the class action lawsuit that's going to pay for this car that I scammed into. Highly don't recommend my sales person was name Janice but it's the whole dealership. read more

I had a great experience with Blanca as my sales person. She went above and beyond to exceed my expectations. Normally it's always kid of a fight, at most dealerships but not here, I had a great experience and will definitely recommend Blanca and the rest of the team. read more

Killeen Certified - New Car - Used Car Dealers Near Me - Killeen, Texas

This was the worst car buying experience I have ever had to go through. The fact that you make an add-on manditory when I didn't need it is a big no-no. You can't sell someone an add-on they don't want or need. It's sad when a dealership is that greedy. I went across the highway to Carmax, got the same vehicle around the same milage, and walked away with a better deal. You guys should be ashamed of yourself for taking advantage of people read more

Do not, under any circumstances, set foot into this dealership. they will draw you in with the advertised internet price, then put $12k of additional fees in front of your face that are "not removable" Floor GM is a joke and then some. selling some BS shark diagram and how he's on your side. Finance manager even moreso, lowering the cost of the car in order to keep the $12k in add ons to get you to your monthly payment. Killeen has already been reported to the BBB and trying to get someone to investigate these extreme and misleading sales tactics. DO. NOT. COME. HERE. Con artists that can sleep at night. what a f****** joke of a dealership. It's insulting. read more

RUN AND DO NOT LOOK BACK!! This dealership is why we should be able to leave a zero rating. We traveled from Austin to purchase a used vehicle we found online. When were ready to purchase the vehicle they added more than $7,000 to the selling price and then we were told it was non negotiable. So we drove an hour for a car listed online for $31,000 that was actually $38,000. When we asked why do you advertise a vehicle at a price online that you have no intention for selling at that price we were told that they had to be aggressive with their advertising. No..THIS IS DECEPTIVE And DISHONEST!! This dealership should be ashamed of themselves for doing this. In all my years of purchasing vehicles I have never seen anything close to this sh#t show. Thank god we saw through their bullsh#t and ran out the door. Our only regret is not researching their horrible reviews. SHAME ON YOU!!! Update: That very same day we went back to an Austin Hyundai dealership and bought a similar vehicle new at a cheaper price and zero interest rate. We are actually embarrassed we went to Killeen to buy a vehicle in the first place. We told the Austin dealership about our experience in Killeen and they felt so bad for us that they actually discounted the vehicle that we were buying. Lesson learned- read more

I know going to car dealership can be stressful and complicated. let me tell you this place makes every other dealership look amazing! this place sucks the managers are not responsive, non of them take ownership, they higher unqualified kids and cant answer the phones for crap. if you want to deal with BS go here otherwise stay the hell away from this place, worse dealer in Texas. read more

We arrived from out of town to purchase a specific vehicle. We agreed on a price, mo. payment, interest rate and signed the paperwork to move forward. After 4-5hrs of this process, we got to the extended warranty part of the process. The warranty terms were $3600.00 total cost, Plus a $200.00 deductible. (This is ridiculous, FYI!) We told them that this was too much and we'd just like to purchase the vehicle on the agreed terms w/o the warranty. They said that because we refused their warranty, Bank of America (BoA) wouldn't accept the rate of 7.9% and the rate would jump to 9.8%. They said that this is what BoA is mandating. False! - We called BoA to confirm. They will be reporting this, as it's illegal and unethical to do so! The other thing that is really shady is that they will charge you $3000.00 if you attempt to use your own financing! We will also be reporting our experience with the Better Business Bureau. If you do business with this dealership, just know that they WILL NOT be transparent with as they try to suggest. They WILL do everything to get you to sign a contract that will cost you far more than the price that's been advertised. Buyer Beware!! This is NOT the place for your new/used vehicle, trust me! read more

Amazing customer service from Darrell, I would recommend him if anybody looking to buy a vehicle. And the whole team overall is phenomenal.

Buyer beware, time stands still as soon as you enter Killeen's doors. Once inside, you're immediately met by a host of uninterested individuals. If you do a little dance, it might just be good enough to get someone's attention to start what will be the least transparent car buying process you've ever encountered in your life. You'll quickly be wowed by the "great prices" that they list as they show you their inventory. You might even think to yourself "I wonder how they have so many hidden gems for cars in one single place." Some of you might drive hours from all over Texas just to see the price for yourself. When you fall in love with one of their cars and think you'll be able to walk out of a car dealership for once in your life not feeling totally mislead or taken advantage of, in comes their non-negotiable "optional protection packages." These state of the art features include but aren't limited to, GPS tracking technology from 1965, windshield replacement already covered by your insurance company, and many more. You'll be told some story of sharks and dolphins by their floor manager and he'll half heartily tell you about how he's on your side that the "presentation" of $12,000 of additional non optional "optional" fees could be "improved." They'll then go back to the finance cave to make a deal with Satan himself (please note this apparently takes 45 minutes). After what will feel like a lifetime, you'll meet the final boss that this game has to offer: the finance manager. They're especially tricky as they like to go back again and change numbers that were already signed and agreed upon. All the while you're approaching 6 hours in this disaster of a dealership and might just agree to anything because you border on delusional. When it's all said and done, you'll realized you'd be better off selling your soul to Satan yourself instead of using Killeen as a middle man. At least that way you'll have some say as to how much you get f****ed. TLDR: this place has roaches crawling all over, figuratively and literally, save your gas and avoid it. read more

Honestly if I could give negative stars I would. This is the most deceptive selling I've ever witnessed and been a part of. They up charge you $6000 worth of stuff you do not need nor want, don't say a thing about it and expect you to just notice these add ons through the 1000s of words of their contracts. We were rushed to sign the contract and weren't even given the hard copy documents to take home - they gave us a flash drive. After getting home we realized they charged us 10 grand over the car price... and not to mention the fact that the tints on the car are 18%...7% below the legal percentage. Please I warn you do NOT buy from these people they are deceptive, manipulative, and greedy. There are too many options to settle for them. Oh and there are big everywhere ! Disgusting read more

This place sucks! My salesperson made promises prior to me purchasing. Once everything is done and finalized, the complete opposite. I so wish that I could rate this place 0 stars! read more

Just visited today. Every other reviewer is 100% correct. They kept my keys hostage until about the 5th time when I told them "give me my keys now I am leaving." They somehow took an advertised $33k vehicle up to $45k through weird addons and other things that I don't want. Also, they will undervalue the CRAP out of your trade-in. Also, at the very end, I told them that I want to go home and think about it. Told them I want a copy of the numbers they are offering me, I was told "oh no these are for internal use only, and he walked away in to the back office." So I didn't get any prices in writing. Don't waste your time, stay away. read more

If I could give them zero stars I would. Illegal markups on vehicles, won't sell you a car for the advertised price plus taxes. Shady dealership. Beware!!! read more

Shady and untrustworthy. Tried to scam me for gps tracking, window protection & other "options." after calling them out they told me to either buy their offer or leave. WOULD NOT RECOMMEND. read more

Worst experience ever buying a car. Show me 24700 online and sent a flier offering 6200 for my trade-in. Get there and now there and now car is 28995 and they wanna give me 2700 for mine. Theirs has been wrecked, mine hasn't. Blue book for theirs shows 23200 and mine shows 5800. This place is a joke!! read more

The salesperson was extremely kind and helping but that did not negate the fact that I was sold a faulty car that didn't work from the start. After repairs were supposedly made and I told them thecar was still actively shaking they did not help whatsoeve. After 2-3 days of having it after the repairs the car completely shut off on me and my salesperson has yet to get in contact with me. BUYERS BEWARE, will be looking into sueing the company. read more

DO NOT GO HERE. The car listed online I drove an hour and 20 minutes to go see had a mileage of 31,943. When I looked at the car in person, the odometer read 39,800 miles. There is also a video online stating the 31,943 mileage. When I called this out, I was told this was a clerical error and there was nothing they could do. I have not seen the website updated since. In addition, my offer options were not in writing. Carlos would verbally tell me the offers, and they would change every time he spoke. I was told the car came with the GPS feature, and now realize they were adding this feature on for cost without my consent. They were also adding dealership fees without clearly laying them out/ notating so. I have never seen such an unprofessional, non ethical place of business. They were trying to give me an interest rate of 9.7%. Went to carmax and got one for 5.7%. This place is a scam and I can't believe they are legally allowed to stay in business. read more

Avoid this dealership like the plague unless you like liars, cheats and thieves. We drove over an hour to purchase a car we saw online. We were excited and looking forward to purchasing this car. After our test drive, that is where everything started to go south. If you want to get the online price they advertise you need to finance with them or the price increases by $3000. Oh, and you pay another $2000 for windshield protection and GPS, non-negotiable, they say it's already been added to the vehicle. They won't ever tell you what they are giving you for your trade, but I can tell you that I wasn't getting anything close to what it was worth. They will work you through the process that is only about monthly payments, talk to you like some child, treat you like a dog and expect you to sign. Well, I walked right out the door and will never return. We ended up back at a dealership closer to home purchasing a brand new car with lower payments and transparency! read more

PLEASE LISTEN TO ME AND EVERYONE ELSE GIVING THEM A BAD REVIEW. DO NOT BUY AN AUTOMOBILE FROM HERE!!! SAVE YOUR TIME AND MONEY. They will over charge you if you don't pay attention. I just bought a truck from them last month for $20,000 over the price they originally told me. I didn't notice the it till 2 days ago. All the bad reviews are true, I know cause it happened to me. If you do go here don't let them distract you when you sign the paperwork and ask a lot of questions cause they will get you. The truck I bought was supposed to be 45,000 before all the taxes and fees. 8hours later, I ended up paying 56,000 plus taxes and fee. Ending up in a $71,000 bill. I wish I had read the reviews and read the contract intead of listening to them talk. read more

Literally nothing bad to say about them! Nikki and Blanca are the ones you definitely want to see! In and out for everything! Nikki was my financing person and she listened to everything we said and made things work the way we wanted! Blanca was the sales associate and she isn't pushy and also listens to everything! 10/10 easiest car buying experience. read more

Terrible dealer won't give you the true price of there vechiles. Don't do business with these people.

If you're looking to overpay for a vehicle this is the place for you. They list website prices that are 75% of what they are going to actually charge you for the vehicle. At least that was my experience was listed at 30k went in to finance with half down and they had it priced at 40k when confronted about it they just said sorry can't meet your numbers. Not worth a 1 min drive again unless your slow and hate money read more

I bought a 75k car from Killeen 3 weeks ago. Worst experience buying a car. Cedric was a good sales guy. Management is awful. I dealt with Mike(General Manager) and Will(Finance Manager). I sent a wire for over 40k and financed the rest with in house financing. I was told car is ready for pick up and sent my driver to pick up the car. He arrived and they would not release my car. They held my car for 5 days until they got the check from their in house financing. Very shady practice. I was told it was because they had a big loss selling cars to a fraudster. I was told by MIKE I was going to be reimbursed for 850$ for delivery of my car. 3 weeks later no check in mail as promised. MIKEs word means nothing! Also, I paid for Apex Protection GPS and they will not release it over to me. When I call APEX they say Killeen has to release it to me. They have not 3 weeks later. DO NOT BUY A CAR FROM HERE. AWFUL EXPERIENCE! I am currently on Hold with Killeen Certified 3 weeks after I bought my car dealing with them. IF you read this go elsewhere. I will call you guys everyday until I get my check and you release APEX for my car. Ready to get Lawyer involved. Your name is mud! **Just spoke with Steven he promised to get check out to me and Apex released. We will see. Apex Finally released now we wait for check. I will keep this review posted until then. *****8/29/22 update after 1 month still waiting on 850$ check owed to me I called them today. I spoke with Cedric my sales guy and he said the manager that said he would reimburse me for 850$ no longer works there. He told new manager about my case and the new manager said they are not honoring what is owed to me. Think about that before you buy a car here!!! In the last month they have gone through a General Manager and a Finance Manager. They screwed me out of 850$ Their word i=s trash go somewhere else! read more

As the others say, straight up bait and switch with required BS add-ons. Do not waste your time. These are the archetypal used car salesmen trying to fleece you. read more

Buyer beware!!! Added on fees such as $1895.00 for GPS Theft Protection, $1595.00 Windshield Protection, $999.00 Paint and Interior Protection, $999.00 for Paintless Dent Repair and $1795.00 for Tire and Wheel Protection....for a grand total of $7283.00 in unwanted, unsolicited add ons. Tried to check my credit before even discussing price with me also. I DO NOT recommend doing business with these folks!! read more

This place is complete trash. Such a scam and very shady!!!! you're paying more than what they say you are, and unnecessary add ons!! don't come here trust me they'll waste your time and convince you to buy only to get fd over ! listen to everyone that has had bad experiences here!! read more

I am appalled by the fact that Killean Certified can advertise the price of a car with 2600 miles on it for $35,000, then tell me when I'm seriously considering purchasing the vehicle that there is $4500 in value-added add-ons such as window coating, paint coating, a tracking device, etc, which is impossible to remove from the car, along with another $1500 fee because it's a certified pre-owned vehicle, a service that was already performed, makes this car $41,000 NOT $35,000. Killean's bait and switch business practices are deceptive, manipulative, and unethical, bordering on illegal. Do Not Purchase A Car From This Organization! Not at all trustworthy! read more

This dealership runs a bait and switch scam. They tried adding a $3000 mandatory protection package that was not included in the advertised price nor mentioned in the listing. Deal fell through because they would not remove this protection plan under any circumstances. Please be aware that you will pay $2k-$5k more here than the price they advertised. read more

Killeen Certified listed a VW Atlas online for $38,707 on cars.com. We live out of state so I called. Our dealings went as such: 1. They will not discuss numbers over the phone but took a deposit to hold the car. I knew it was a risk but thought it was worth a try for the price. 2. We flew in and our salesman was on vacation-we had no notice of such, even though he and I were emailing back and forth that day. His last email was, "Perfect we will see you soon." Management assigned a salesman until another walked in and said he made arrangements with the first salesman to handle the sale. On to salesman #3. 3. I asked the price-it was $700 more than cars.com and $700 more than when I put a deposit down. Killeen would not honor the $38,707 cars.com price because I didn't have a screenshot of it. I never expected them to raise the price after I put a deposit down. 4. Then Killeen would not accept our pre-approved loan financing because it was out of state. They ran our credit report 3 times and offered us a rate 1.25% over our already approved rate. We have excellent credit and the rate should have been much lower. We initialed a financial form to determine payments. The cost of the vehicle portion was blank. When I asked the salesman why he said it was just for payment info, don't worry about it. 5. Because the car was a demo Killeen Certified discovered that we had to transfer to their Killeen VW dealership because the car had never been registered. We now moved to a different building. 6. We arrived at the other dealership and the Killeen VW Finance Director had to start everything over at VW. He wanted to pull our credit report--I said no way. He used our already-pulled credit report and offered a lower rate but still 0.45% higher than our pre-approval. 7. After 6 hours into the purchase I asked again what the cost of the vehicle was. He looked at us blankly because the form we previously initialed now showed costs. This was the first we had seen it completed. Mind you, it was blank four hours earlier. The cost was still $700 higher and fees were almost $8,000 higher than the $38,707 advertised, bringing the car to MORE THAN A BRAND NEW ONE in our state. My husband told him that we could have bought a new one in state for less, which I showed him on my phone. 8. Fees included certified pre-owned fees (~$1,600), reconditioning fee (~$1,600), GPS anti-theft fee (~2,000), and window tinting ($695), plus more. Nowhere on the dealership website does it list such fees. 9. I asked at the first dealership for the CARFAX. Luckily I read everything because they had removed the GPS that they were trying to charge us the anti-theft for. I showed the finance manager the CARFAX and he removed that fee. 10. Had we seen the cost breakdown earlier in the day we would have addressed the issue or walked out. When my husband becomes the voice of reason in the conversation, you know that I'm done and it's bad. The final agreement waived all the fees if we bought the VW Drive Easy 96 mo./85,000 mile warranty for $2,225. I'm sure they charged extra for it. 11. A month later and the car is still not registered. I called to ask and they said they needed a copy of the insurance. In fact, you do not need to show insurance in order to register or title a vehicle in our state. The dealership finally submitted the DMV application today, a month after purchase, to their third-party DMV vendor and said it will take 4-6 weeks. Killeen's Warranty manager said there is no way to expedite it. 12. I plan to refinance the vehicle with our original pre-approval and lowest rate. However, Killeen is again killing it because I cannot refinance until I have the registration. Even with a financing approval extension, I doubt that it will be completed on time. Because again, it's already been four weeks. I hope that you can use this information for better service. The things I learned: *screenshot the price before you go *don't expect them to honor the price *expect $8K+ in fees *continue to READ everything *don't sign or initial anything without the form completely filled out, no matter what the salesman says *we would never have flown 3,000+ miles if I had read their reviews first *we have previously purchased out-of-state vehicles sight-unseen, with our preferred financing, walking out with the vehicle within 2 hours of great service versus 7 hours of consternation So, good luck if you decide to go with Killeen. We would never recommend it. Sincerely, Still waiting for our registration read more