Used their service again, but this time for a plumbing issue. The technician that came did not…read morespeak English and had difficulty explaining to me what the concern was however, he did get across that I needed to replace the toilets. The home is less than 10 years old so replacing toilets seemed a bit excessive. I ended up researching the noise the toilet was making myself and realized that it was something that can be fixed pretty easily. I called the manager and spoke to him regarding the poor advice received in regards to replacing the toilets, and he said they would send a second technician to assess the situation. Instead, he sent me a message stating that the initial technician was right and did not send another technician to assess . I ended up going with a different company who came and replaced the valve ...which successfully lowered my water bill by 50%. Problem fixed - without having to replace the entire toilet. I was initially a fan of NSP, but this last visit was very disheartening. I think if they had sent a second technician to evaluate what I was concerned about, they would have seen that the first technician was indeed wrong. I will not be using them again.

Updated Review After…read moreraising concerns, Carlos immediately stepped in and was both professional and understanding. His hands-on involvement made a real difference in getting the project completed. The technicians, including Reydiel, were courteous, skilled, and did a great job. The project has now been completed, and we're happy with the quality of the work. Based on this experience, I would recommend the team--with the note that improving scheduling and urgency would make the overall service even stronger.

This company is truly a blessing, from their top notch customer service, to product price, and…read moreservices. I had a new a/c unit installed and duct cleaning work done. Both teams that showed up (on different dates) to my home were very professional and super knowledgeable. I truly learned something from them each time they showed up. If you need a good company to service or replace your A/C, look no further and check out South Flow Air Conditioning Inc. Their quality of work is outstanding and you will definitely have peace of mind knowing the work was done right. I am very happy with their services and highly recommend them.

SoFlow replaced my mom's 25 YEAR OLD split York system. As the tech said, they don't make 'em…read moretoday like they used to! SoFlow came on time and the installer was the same guy that initially inspected her old unit. Both gentlemen were very nice and they did a great job taking away the old unit and putting the new unit on a new pad and plumbing in the ducting and drain pipe. Their price was reasonable and the Daikin unit comes with a pretty good parts warranty.

Paul and Rafa were on time, professional, and knowledgeable. I could not ask for better serviceread more

amazingly quick service, on time and very courteous. I thought this time they were overpriced (…read moreused them once before, for a client), I could be wrong. Were it not for what I thought was a high price this would be an easy five stars. Far better than other companies I've used.

I think he deliberately quotes low to get selected and then increases the price when he visits…read more Also he needs to stop exaggerated claims that are at least borderline lies. It seems he does not try to understand well what the customer is asking: his answer to my "why"s were not good. Details: He quoted me $150 to fix a low refrigerant issue. on visiting, he told me $260 saying that the system has 0 feon. That made me suspicios. The pressure of the system when off was over 200 PSI as shown in the attached picture. Suspecting that he was lying, I weighed myself with his 410 gas tank before he started putting in the refrigerant: 68.9kg. After he was done, I again weighed myself with the gas tank: 67.7kg. So he only put in about 2lb (1.2kg) of refrigerant, certainly less than 3lb. Even after seeing my weight measurements, he told me he put in 4lb. I asked him how did he came up with the 4lb number: he said by looking at the pressure readings: I think he knew he was bullshitting. The system label says it holds 68.8oz 410a (4.3 lb). so it was only about half empty. A 25lb gas tank costs ~300 so. the cost of 2lb 410a is less than $30. so he should have asked for $180 ($150+$30). After complaining, he did reduce the price from $260 to $200, which I consider fair (other quotes were $100-$250). My main issue is his deliberate-seeming low quote and what seems to be deliberate lying.

These guys were awesome! Very responsive and when installing a min split in my guest suite. I got…read moreseveral quotes and they came in away below the others as well. Gracias Strong Cool!

If there was an award show for the South Florida HVAC industry, Emmanuel and his team would sweep…read morethe top awards. From the very start of beginning the process of finding the right AC system, Emmanuel was extremely responsive to all texts and messages, at basically all times of the day. I had a million inane questions and concerns; he answered all of them. We narrowed the list to three 5-ton options. The most expensive one was of my choosing, an American Standard unit, and the other two were a Rheem and a GrandAire (which I hadn't heard of before, it's a subsidiary of Carrier). He recommended strongly that I go with the cheapest one, the GrandAire. He was absolutely correct! It saved thousands of dollars, and it works extremely well. He added a new Nest thermostat, as well. I couldn't be happier. The [minimum 2-year] warranty that he backs up his work with has to be one of the best. If you're in the market for any HVAC work, do not hesitate to hit up Emmanuel and Island Breeze Air.

Impressed by Island Breeze and glad I chose them. They responded to my request promptly and…read morecommunicated effectively. Our AC thermostat was replaced by Jacob and Jorge, who know what they are doing and are very professional. Fair price, prompt service, and great customer service. Will be calling them for future AC needs.

I have had them come twice based on positive reviews. the first time for a broken fan in a air…read morehandler. they did the repair - a bit pricey but the result was good. I called them a couple of weeks ago for a different issue. The technician came out and said the compressor needed to be replaced. The estimate was for over $2k. As this was a relatively new unit, 2-3 years old, i thought that was an exorbitant price considering the parts, not the labor, were under warranty. i got a second opinion from a company a friend recommended. That diagnosis was totally different. NOT a compressor issue but a leak requiring a new condenser coil and compressor line. the cost including gas replacement was less than half the Panther estimate. I had the other company do the repair which resolved the problem. I let Panther know of the alternative diagnosis and the successful repair. I asked for a refund on the initial visit considering the erroneous diagnosis and estimate. I have yet to hear back. Was it a poor or lazy diagnosis or worse overcharging by Panther? I don't know but would not recommend based on this experience.

You know the feeling of being in a jam, you feel helpless/powerless, and your mental health is on a…read moresharp decline, so you call a friend hoping they can help you and the response is "Yeah, I can definitely help"? That's Carolina and the rest of the team at Panther AC. They're the ones who are going to do everything in their power to help you out and make everything okay. And oh, did they do just that. I learned of Panther AC while going through the absolute worst experience with a vendor in my entire life. I was looking through that company's reviews on another site and found a customer who had the same AC problem I did, scrolled through their other reviews, and found they called Panther AC who resolved their issue. Our situation was this: The coils of the exterior unit needed to be replaced on our 14-month-old AC unit but the piece was on backorder for 6-8 weeks (this was in May, but it was still pretty hot out). That other AC company came out every 3-4 DAYS to refill the freon in our unit because it was leaking and once it was depleted, the AC wouldn't cool our house anymore. During Summer in Miami? No, bro. We were going on vacation soon for a week and a half and needed a resolution because I did not trust that company to come by while we were out and get the job done. Plus, what if the freon ran out earlier than expected and our pets were just baking in a hot house until one of their techs came by for a refill? The company stopped taking our calls and I had no faith they'd help so I went hunting for a solution. Panther AC has now entered the chat. I asked my husband to call them and explain our situation. Carolina listened to the whole ordeal. Eventually, the 3 of us were talking through possible solutions (for starters: try to have them take over the open claim we had with Lennox, call their support to see if there was anything they could do, and see if they can find a vendor that had the part in stock). We struck out with Lennox support; Carolina couldn't find the coils from any of their vendors. We were then scheduled for a tech (Frank) to come out to inspect the whole unit and make sure the diagnosis from the other company was correct (thankfully, it was). That same Thursday, Carolina called us to discuss the results. I said I was willing to replace the whole unit, inside and out, and take the financial hit if that's what it took to resolve this soon since we had been in this situation for a month and counting. She was talking about having someone come out on Monday (I think it was the owner, who was on a flight back to Miami at the time) to look at the whole unit, get some more info, and look to install Tuesday (this part's a bit hazy so I might be wrong). We were scheduled to fly out Wednesday and I wanted a little more buffer time in case anything went wrong. I said I could get her the model numbers for both units and read them out to her to help expedite the process. Within minutes, she found a new exterior unit (newer model, too) that was compatible with our indoor unit (why couldn't the other company do that?!). Install was set for Monday. Frank and another tech (I forgot his name!) came by on time, swapped out the unit, and made sure everything was set before leaving and I've been freezing ever since. Our electricity bill actually went down by $30 the month after the install, too! I cannot express how glad I am to have come across this company. They brought my stress level from 130 down to -10. They're 100% honest and transparent with you, they're capable of empathy, willing to work with you to find solutions, and they don't try to upsell you on 10 additional services, nor do they overcharge you. And unlike other companies in Miami that used to be family-owned, when you call, you get someone local and not an outsourced support staff. I HIGHLY recommend Panther AC. They're scheduled to come out for additional work we wanted done and it's good to know that someone competent is coming to do the job and I don't have to babysit them and stress about it. Thank you all for stepping in and going above and beyond to save the day! I cannot thank you enough.

Ivan was great, took care of the coil cleaning and change the filter on the outside unit…read more Work quality was good. Also, reasonable prices. I do recommend. Thanks Ivan

Big shout out to Ebenezer. Thank you for the communication and explanation. I always appreciate…read morethorough explanation when I am getting work done on my property. You are the man. May God bless you and bless your business abundantly.

I called in for a simple duct cleaning and the team over at Direct Air Conditioning went above and…read morebeyond. They made sure to make the entire experience as painless and effortless as possible, while still being extremely transparent with me about the costs. I first met with a gentleman by the name of Matt who came over to give me a free estimate. He came wearing gloves and a mask and was very polite following all of the CDC guidelines within my home. A few days later I had the pleasure of having Drew and William who did a killer job explaining to me what the duct cleaning entailed, and making sure that no stone was left unturned when cleaning my air ducts. The difference in the air quality of my home now is NIGHT & DAY. I could not have asked for a better HVAC company to work with, they definitely have my business in the future.

In 2015 I paid almost $10k for a new 5-ton Trane XV20i. My issues with Direct Air (now Direct…read moreHeating & Cooling): The unit is too large. My house only needs a 3.5 to 4-ton unit. So not only did they overcharge me, but they installed an inefficient unit for my house. I learned recently that an oversized unit cycles too quickly and doesn't dehumidify, and short-cycles in hot, humid air, which likely caused my unit to struggle, wear out components faster, and develop persistent operational issues like shutdowns and poor humidity control. I had an electrician do some work around the house and he showed me all the mistakes Direct Air made when they installed my unit. I won't go into detail here, but it was terrible. Similarly, I had my ducts replaced and the company showed me several areas where my new AC was not installed up to code. That was in 2015. Maybe they've improved since then, but I've had other issues more recently. They never could get my unit to stop shutting down randomly, causing me to reset it at the breaker in the middle of the night. I had one technician come out and tell me I needed to replace the condenser fan motor for $500+. A few months later, I had another tech come out (this thing always needed maintenance), and I mentioned the condenser fan motor -- he took a look at it and said it was fine. Other dude obviously tried to scam me. They're always really nice and respond quickly when I call, but man, the issues with the installation are awful. This company scammed me.