I ordered a bicycle to be delivered to this shop, an authorized dealer, from Giant. The shop…read morecontacted me to tell me that I had to pay a fee for assembly directly to the shop, even though assembly was already included in my purchase price. Giant confirmed that in no circumstances should I be charged an assembly fee. Joel spoke to me on the phone and tried to trick me into thinking that I had somehow agreed to potential fees on the Giant website, which I have since gone back and confirmed was not true. Honestly really disappointing and frustrating. The interaction felt like I was dealing with a scammer. Luckily, I was able to move my purchase to another shop.

I appreciate that they were able to get my bike in right away. They also had the repair done that…read moresame day. What I found on my receipt is something I've never seen on any other bike shop receipts nor was I told it was going to be on there. I was told the labor cost, the price of the new wheel, and rim tape. I have never heard of "non-inventory costs". It was explained as "talc for the rim, use of rags, and other non inventory items" -at least that's what I thought I heard when I asked what it was. That's a lot of powder and rags. Maybe it includes pumping my tire up? Which other bike shops do this?

UPDATE: After receiving a full refund of the purchase price of my bike from the manufacturer…read morefollowing this incident, I have increased my one star review to three stars. This is because I still have to ding the place two stars for two things. NO ESTIMATE The Beeline confirmation email promises an evaluation and an estimate before work begins. I never received an estimate. This whole dispute began as a billing dispute after Lectric eBikes refused to pay for all the warranty work and additional work was done. Had I been given an estimate listing additional jobs I could have objected then and a lot of confusion could have been avoided. Had I been given an estimate listing work Lectric was refusing to pay for I could have complained to Lectric. Instead, I was told how much Lectric would pay but not for which items or why they refused. This effectively leaves consumers in my position unable to constructively contest the bill. For promising estimates and not providing them I am subtracting one star. CALLING THE POLICE When I refused to pay a padded bill that Lectric had already agreed to pay, this shop tried to hold my bike hostage in order to get the money. That is highly inappropriate when dealing with manufacturers that you have a service partnership with. Everything Lectric and Beeline sends out in reference to shops like this uses the phrase "service partner" or similar language. Eventually I just took my bike and left only to get a call from the police later saying that this seems like a civil matter but that I will get arrested for trespassing if I ever go back to Nomad Cycles. The police blotter recorded the call as a theft complaint. That might have been appropriate had I not taken my own bike and the bill in question not included a combination of unauthorized charges and charges their service partner agreed to pay for in advance. Plus, I called Lectric the following Monday and tried my best to get them to pay Nomad Cycles what they claim to be owed. Thieves typically don't walk into a shop in broad daylight with no disguise, let the staff know exactly who they are, and try their best to get any debts owed of any paid by those that actually owe the money. For calling the cops I am docking this shop one star. CHANGE OF HEART I received a full refund of over $1,000 from Lectric eBikes because I took the bike from the shop and rode it just 4 times afterwards. That was all it took to suffer catastrophic drive train failure. Despite that, the bike still works in throttle only mode with no chain. It turns out that such failures are common when combining a new derailleur with an old worn out chain but nobody ever told me that. Unfortunately, the next time out the folding latch on the frame opened up on me 4 times. This was enough for Lectric to declare the bike unsafe to ride and offer the refund. I also think there may have been a misunderstanding with the owner of Nomad Cycles. When taking a glimpse at his internal notes it looked like he was accusing me of abusing the bike. That could explain why Lectric wasn't paying for all of it or why he wouldn't explain himself, but absent further proof those are just theories. What I do know is that Lectric promotes the bike for uses it wasn't built for which could make a reasonable professional in his position think that the customer had abused the bike. Lectric promotes its XP 3.0 model as an all terrain vehicle. Intended use is legally defined not just by product descriptions and what the bike's design is capable of. It is defined by what the manufacturer says it is for and how they promote it. For instance, Lectric shows XP 3.0 users riding offroad on sandy saltwater beaches, on gravel, in the desert, and across grass fields. That establishes that the bike is promoted for general offroad use. Then you have the blog post announcing the XP 3.0 which specifically says "tough terrain? no problem!" before saying that they're now adding tire sealant just in case. This makes reasonable consumers think that the bike is built not just for tough terrain but terrain so tough you need sealant just to avoid flat tires which makes the intended use of the Lectric XP 3.0 all terrain.

Looked around for a place to get my E bike tuned up and landed on Nomad. I went to my bike…read moremanufacturing website and they listed Nomad as a suggested service shop and had a link to make an appointment. So I made an appointment through the link on the bike company website. Good thing I called Nomad because they had no record of it even though I had an email confrontation! But luckily they were able to get me in a few days later! I brought my bike in and after my initial encounter with the employees, I knew they were going to get a 3-4 star review. I had never been to Nomad, or literally any bike shop ever! And they were not very warm and welcoming. In fact, the mechanic who was working on a woman's bike seat when I walked in seemed very frustrated and not very nice at all. And I remember immediately thinking "it's 12:15 PM, they opened 15 minutes ago, how can this guy be so irritable so early in the day!?" Anyways I left my bike there and before leaving asked how long it would take. They said a few days. It ended up taking a week. However, when I picked the bike up, the two people working that day were super friendly and my bike is working great so they get a five stars! I'm hoping I just caught them at a bad moment the day they made their first impression on me.

I'm a serviceman overseas in the Middle East. I wanted to…read moreget my son a bike for his birthday, Sterling and his shop helped me get him into a cool Trek mountain bike and he really liked it. It's hard missing birthdays and I'm in debt to them.

These are good people! They took their time and were patient while I took several test rides before…read moresettling on a Checkpoint. This bike has been the best bike I've ever owned, and I've been riding for over 35 years. They're always friendly, deliver great customer service, and I'm extremely impressed.

Friendly neighborhood bike shop. I've had work done here several times over the years. They're…read morealways so helpful!

Friendly, knowledgeable, helpful staff. Very customer-oriented sales and service. Glad I found Joe…read moreBike!

My spouse and I came to this store after falling down the research rabbit hole. Isaac listened and…read moremade us feel seen and heard- We are seniors somewhat experienced in bikes.. but e-bikes was a new world. At the end of several visits and test rides we purchased two bikes and couldn't be happier! For others worried about switching to e-bikes- this is the store for you.

Repaired my tire tube in like 15min, super clutch. Seems to be one of the few bike shops around…read morewith reasonable hours as well.

Allow me to start this with a profile of who I am and my interactions: I have only been in this…read moreshop 3 times in the past 10 years and let me defend that by saying that I live 1,000s of miles away from Portland. Okay... each visit I have made here has been flawless. PDX is a bike town, that's no secret... so competition is stiff and I have my favorite LBSs, for sure... this happens to be one of them. I am thankful that they carry Selle Italia products. Namely, the SLR Ti Superflow saddle I wanted. They even took time to ensure I was purchasing the proper width saddle. This shop is easy to get to AND they have decent sized parking lot right outside the front door. Thanks, guys. I will be back.

Customer service here is top notch! They are extremely helpful, knowledgeable, and offer a…read morewelcoming environment for cyclists of all levels. In other popular cycling stores in Portland I have been ignored and dismissed which led to buying things that didn't work for me. At Cyclepath they ask me if I need help immediately upon entering and listen to my questions thoughtfully to provide me the best recommendations. Their saddle library program is also amazing and has helped me tremendously in understanding what works and doesn't for my body.

Full disclosure: I am a longtime and loyal customer of River City Bicycles. (And still am--it's a…read moregreat bike shop, and a local institution.) However, Trek Hollywood is much closer to my home, so over the past several months I've popped in for small purchases and routine service sort of things--most recently for a rear wheel that needed repair. Each time, I've been impressed. Especially with the most recent visit, when the work was done super-quick and the mechanic really went above and beyond for me. When I picked up my wheel, I literally told the dude I wanted to give him a hug. This is how you build a customer base!

My partner and I are big fans of Trek bikes. We visited this location to see what rentals they…read moreoffer and because we both are interested in upgrading e-bikes. I personally felt uncomfortable by the customer service here. The guy seemed almost disinterested at first and didn't initially come out behind the counter to talk with us. He had great info but seemed more interested in whatever he was doing behind the counter. Nobody else was in the store. Eventually he came out to assist but in the end said we need to make decisions on what we want first. Point made. Overall though I felt uncomfortable at this location. The Happy Valley location were both like a whole lot better. This location however is the only location that does rentals. Nice big place though! We do love the products in the end.

Wonderful shop! The selection of bikes is impressive…read more Prices are well within reason for the quality. Repairs are fast and not overly expensive - and done by professionals. Cordiality of the staff and knowledge is top-notch! Couldn't ask for more from a bike shop. Highly recommended!

These guys are great! They are so helpful and knowledgeable. I recently purchased an Amflow PL…read moreCarbon, and couldn't be happier with the service and reliability of this shop. I highly recommend doing business here.