Utter medical negligence by this so called team. I was anticipating a change in pharmacy benefits…read moreand a change in medication with the new year. I met with Dr. Jacobs on December 12 to go over the changes so we could get the ball rolling and not have a delay in my immune treatment which I require every 3 weeks to stay healthy due to a serious immune disorder. He assured me that it would be handled well. Then almost month later I call back and find out nothing has been done. The office didn't have a new script from the Dr. The contract worker they had hired to deal with insurance benefits at the office still didn't know I had a new pharmacy benefits provider. She was trying to order the old medication from the old benefits provider. So I spent the next two weeks on the phone for entire days - leaving messages, waiting on hold, coordinating between nursing staff (bc the dr was now on vacation), the independent contractor who didn't understand my insurance change, my pharmacy benefits provider and the pharmacy filing the order. Babysitting grown adults who are getting paid to apparently not do their jobs. The office at first admitted to dropping the ball, then they each slowly started to blame other people in the office and I realized what a toxic dysfunctional mess the whole operation was. Perhaps they once were good - the vast majority of these five star reviews are many years old. Today, I think they can handle routine allergy shots. That's their bread and butter. Anything more is a deep stretch for their abilities. In the end I finally got my medication two weeks late and it would have been even later if I hadn't borrowed a medical pump to use from a complete stranger. This was an incredibly stressful process that would have been avoided if people at this office understood how to do their jobs.

I have been on a Kenalog shot for my allergies every year until Dr Jacobs finally convinced me to…read moreget an allergy test and shots. While my I still had allergies my first year, they were much improved and I didn't need a steroid injection. I'm not even at my maintenance dose yet, so I'm very hopeful that next year will be even better.

I am also bummed that she is closing her practice. I was only able to interact with her a few…read moretimes. After multiple medical errors over the years by other doctors, that many doctors refused to properly document, she took the effort to review my records and provide the most accurate medical record that I have had since the first error in 2010- proving to be the most ethical doctor I have ever interacted with. It takes a special person to stand up against the flow in medical systems. She is that type of person. The type that would stand up and say that is wrong. Ethical enough not to work for system that were no aligned with her ethical integrity. A very rare find. She even found the root cause of the of the issues that were missed for years along with doing a very thorough GI work up-greatly improving symptoms and lessening risk damaging other organs. Noting that I have been going to a Functional Medicine GI doctor and did not have such a thorough GI work up. I wish her the best and hope that everything is ok with her. We are not sure why she ended up closing her practice, I hope everything is good, but rating her closing her practice is not rating her as the excellent doctor she is. I wish that someone as smart and ethical as her would be filling the space-but that isn't happening-sadly.

So bummed she is closing her practice because she is the best PCP (if not one of the best doctors)…read moreI've had! I started seeing Dr. Michaud last year after my former FNP (and awful GI doc) ignored some serious symptoms. She has a great bedside manner, is smart, proactive, and thinks outside of the box. She even came up with possible diagnoses other specialists missed. Although we never figured out the cause, she took EVERYTHING I told her VERY seriously. As a veteran patient, I cannot count how many doctors downplay or ignore serious symptoms. Dr. Michaud not only does the opposite of those doctors but should also teach other doctors how to take their patients' concerns seriously. I was able to get in the following week after scheduling as a new patient and never had difficulty getting appointments. Her receptionist, Annabelle, and her MA, Rachel are friendly and helpful. I wish I found her sooner and had more time to be her patient. Thanks Dr. Michaud for listening to me and helping me as well as serving as an example for the care I hope to provide my patients as a family physician one day!

I've been seeing Dr. Chhaganlal since 5/2023 when my previous PCP closed her practice. My previous…read morePCP used to work with John Muir Medical Group and actually referred me to a different provider who was booked several weeks out. I had an urgent issue that couldn't wait and Dr. Chhaganlal was able to see me sooner. Great bedside manner, knowledgeable, responsive to messages, and doesn't overprescribe or order unnecessary tests. Even though I only see her a few times a year, she remembers info we've discussed at previous visits (even my applying to med school!). I really like when my doctors know me as a person and not just a chart. She also gives good recommendations, even if she isn't the one to treat me herself. Though she isn't sure if the cause of an ongoing rash on legs I've had for months, she recommended seeing an allergist because all of the allergies in my chart result in rashes or hives (I suspected it was allergy related for that reason). She sent the referral during my appointment (though I have a PPO plan) and I was able to get an appointment with an allergy PA in a few weeks. Hopefully the derm PA or allergy PA can figure out the cause! The staff is friendly, efficient, and responsive. They always respond to my messages for appointments in prescriptions the same or next day. As someone who prefers female providers, I love that all of the providers in this office are women!

Simone R. was exceedingly helpful and patient as I explained what I needed. Her kind demeanor and…read moreknowledge were a plus in helping me. I appreciated her expertise to resolve the issue. Please send my gratitude and appreciation to Simone for a job well done. She is certainly an asset to John Muir Health.

This is a review of just building #4, Shasta building - because it's just for eye clinic (optometry…read moreand ophthalmology. I had an eye exam and it's pretty quick. Love the quick service with the doctor and all the glasses options at the optical center! Plenty of parking, but I wouldn't park closer to the building because there is a lot of pedestrian traffic walking to other buildings on the lot. Perfect for accessories - illl come back for more

Horrible care. Rude and disrespectful. No connection with patients. Avoid this doctor if you can.read more

About 6 months ago i had a back problem and I saw Dr. Ben Zeev. My family Dr. was on vacation…read more She was very good, shared with me few back exercises to strengthen my back, and spent a lot of time to help me. I was very happy. She is 5 stars.

Dr Crockett has been our family physician for a few years now. He is super chill and brutally…read morehonest. I kinda need. Lol. He has always been kind and very serious about his staff making sure your meds are on time.. also his long time nurse is wonderful. Most recently I had a UTI and he made it most comfortable for me to get meds and get on with it. I fear Drs Like this are few. So if you can get him, get him.

Dr Crockett has been my OBGYN for a decade now. He also delivered my daughter. I would highly…read morerecommend he is very patient, professional, and kind doctor. I feel very comfortable asking him questions.

My husband and I have gone to Dr. Fong for about 20 years. He is an independent doctor. He always…read moregives you time. He caught very early aggressive prostate cancer in my husband which saved his life. He also showed up in the hospital when my husband was at John Muir. At times you have to wait but it is because Dr. Fong is truly caring for his patients. His office managers Jackie and Matu are also outstanding!

Staff sucks. Hate this place. Zero stars if I could. Never returned my calls and won't help me.read more

I love how efficient things work. It was very easy to schedule my appointment, and my visit with…read moreDr. Hector Montoya was very good...he is direct and clear, but also adds a very nice human touch to the interaction, making sure I have all my questions answered, providing his clinical, but also personal advice, and giving me clear post exam instructions.

Occasionally, I'll go to this Kaiser Permanente for certain appointments, such as flu shots, COVID…read moreshots, eye appointments, travel vaccinations for exotic destinations, or even to pick up medications. This location has several buildings, so be sure to double-check your email reminder to know which one you should be going to. Luckily, all the buildings are one story, and they have a giant outdoor free parking lot, making parking easy. One downside is that the pharmacy wait can sometimes be a nightmare, so when possible, I opt for mail delivery instead. Overall, I've had mostly positive experiences here, and it's a convenient location for specific medical needs.

I was treated at the WC office staff at front desk is super friendly courteous I also was seen by…read morean amazing nurse (Angelica Meza) and was able to get an ultrasound scheduled the same day! She also addressed my symptoms and the care was excellent The 3 stars is because of those good things The NOT so great is this office seems to be under staffed Came for lab work at 12:40pm an the lab person was at lunch ! I was so mad because I have a Chiro appointment at 1:30pm so I couldn't wait for that lab person to come back from lunch! While they did say they are open until 4pm well I'm fasting, at request of my doctor, so I can't wait since I have an apptm to go to then have to come back so that would take me 2. Hours and is too long to stay fasting so I have to come back another day I was excited lab was available on weekends well think again just go during the week or there's a high chance people at this one medical office won't be available

It's been ages (aka since-pre-pandemic) since I've used One Medical, and it was an all-the-rage…read moreoption for all the white collar professionals in Downtown SF back in the day. I can't really tell if One Medical has changed drastically since the Amazon acquisition but this office gave me 0 issues. Got my physical there recently, and the receptionist as well as the PCP were courteous & professional. Did my blood work there as well (no wait on a Friday afternoon) and got my results within a few days. Just a smooth experience.