1. Kim Thomas Insoo PHD

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    Buena Park, CA

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    Kim Thomas Insoo PHD

    5.0 (1 review)

    Services - Kim Thomas Insoo PHD

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    8 years ago

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    Gold Coast Dental La Habra - Dr. Acosta

    Gold Coast Dental La Habra

    4.2(661 reviews)
    3.6 mi
    Emergency services
    Free consultations

    My family and I have been very pleased with the quality of care and customer service we've received…read moreat both the regular and specialty offices. Joanna at the specialty office definitely deserves recognition for her kindness and helpfulness.

    My daughter went to Gold Coast Dental, 951 W. Whittier Blvd., in September 2024 for a wisdom tooth…read moreextraction consultation. After the evaluation, she scheduled the surgery and paid the full amount upfront--about $3,500. Shortly afterward, she decided to cancel the procedure and requested a refund. Getting that refund turned into a nightmare. For over a year and a half, we repeatedly called and followed up, only to get delays, excuses, and endless runaround. The office seemed to have no urgency whatsoever in returning money for a procedure that was never performed. The most frustrating part was dealing with the financial coordinator. When I tried to help resolve the issue, I got a runaround for a couple months. Even more confusing, after speaking with me about the financial matter for weeks, the office suddenly claimed my daughter needed to sign HIPAA paperwork before they could continue discussing it with me. What finally got results? A formal demand letter. Amazingly, the refund check was issued the day after the demand letter was emailed and just two days after a hard copy was delivered. No one should have to spend over a year and a half fighting to get their own money back for services that were never provided. Based on our experience, I would not trust this office with my family's dental care.

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    Kim Thomas Insoo PHD - physicians - Updated September 2026

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