I am horrified that an establishment so poorly run is in the business of helping children…read more The first glaring red flag is the women at the front desk. The initial phone call she tells me they have a 4 month wait list, then tells me I must call my insurance to approve services before she will even get me on the books. After I was able to schedule the appointment, I was called, not once but FOUR times, to reschedule my appointment. The receptionist who was in communication with me should be fired. Not once did she apologize or recognize the huge inconvenience they were causing. I was having to pay for child care for another child when she was canceling, in once case, the day before the appointment. She offered no explanation other that repeating multiple times the very unhelpful- "I have a note saying to reschedule you." The very first thing I did when I called in looking for the appointment was say something along the lines of- "I'm looking to increase our therapy frequency, and need to know that if you are able to see my child more often than what we are doing now." I was told it depends on what the therapist recommends and was warned that they are very busy and that I would be going on the wait list and would need to wait for spots to open up. After waiting months for the appointment, being canceled on 4 times, we were able to do the evaluation. They recommended, in writing that we be seen TWICE a week. In that session she told me that only had availability for once a week. That was fine, I knew we may have to wait to get the services we needed. They also told me though that we were forbidden to see our current therapist. At that point they had said it was due to "hoarding services" later it was an insurance issue. We spoke to insurance, the only issue was that we could not do two speech therapy appointments on the same day- that made sense we were more than happy to oblige. Two sessions in I am told that we will never be allowed more than one session. I'm immediately frustrated as the frequency of visits was the whole reason I sought out an additional therapist. I was sure there must be some sort of confusion since the evaluator had put in writing "frequency should be increased to 2 per week when scheduling allows." I wait in line at the front desk to speak with someone. I give them my name and the receptionist immediately walks away from me without explanation. The other receptionist leans over and says she needs a minute to "cool down" when she comes back she immediate starts talking over me. "your appointment is at 9:30." Yes, it was 10:20, I had just come from it. "we called you yesterday." Yes, we had called back multiple times trying to speak with the director and played phone tag all day. She continues to talk over me not allowing me to ask my question. I feel like I'm being treated as a drug addict, trying to get my next fix of speech therapy?! When I am finally able to get in a word edgewise. I say that we were assured we would be able to have a higher frequency of appointments. Both on the initial call as well as when we were evaluated. I tell her in the evaluation she had recommended at least 2 appointments weekly. She says we would only ever be allowed one. I tell her the very first phone call I had told them we were looking for 4-5 appointments, as the basic recommendation for my son's condition. She says to me ----- "If your son had a stroke, we would not see him that often!" ---- I was floored by her wildly insensitive and ignorant comment. My son's condition actually the same condition which can occur from a stroke. I'll sum this up by saying we will not be back. We are now looking at driving an hour farther and paying out of pocket.... And it will be well worth it to not have to go back there again. I left in tears, we were so hopeful at first but were INCREDIBLY disappointed by only our third appointment.

After noticing my 3 year old was toe walking we ended up starting pt here. And so glad we did! Even…read morein a short amount of time we have seen so much improvement! This place is beyond child friendly! The kids don't even know they are actually working! I highly recommend this place!

I had the privilege of having Penny work with my 4 year old son for the summer. She was so very…read moreknowledgeable. I felt like she understood him more than any of his other speech therapists have. I couldn't believe how much progress he made within the few months he got to work with her. I would most definitely recommend her to anyone who has children in need of speech therapy.

From the owner: Our mission is to ABLE: Achieve Better Life for Everyone. Our speech services are for children,…read moreyouth, and their families in Seattle and South King County. We welcome clients of all abilities, cultures, and backgrounds that could benefit from speech therapy.

My experience with this provider's billing practices has been extremely disappointing and, at…read moretimes, frankly predatory. After receiving a billing estimate that aligned with expected copays, my insurance (Premera) incorrectly processed the claim toward the deductible. Instead of proactively working with the insurer to resolve the discrepancy, the provider immediately attempted to collect the higher amount from me. When I questioned this, I was told estimates can be inaccurate, with no effort made on their end to investigate or advocate with the insurer. The structure of services also raises concerns. A straightforward pediatric psychological evaluation was broken into multiple billable components--intake interview, nurse-led evaluation, physician documentation, and results discussion--each charged separately. Additional "material fees" were applied for what appeared to be basic printed paperwork, on top of copays. Time overages during the evaluation were billed in small increments (10-15 minutes) at very high rates, quickly escalating the total cost. When the insurance error was eventually acknowledged and corrected, late fees were still applied during a period when billing had been requested to be placed on hold. Despite clear documentation, those fees were not addressed. Equally concerning was the tone of communication throughout this process--responses were often dismissive, aggressive, and focused on payment demands rather than resolution. The entire experience was unnecessarily stressful and required significant time and effort to manage. Patients should be prepared to closely monitor billing, question charges, and advocate for themselves at every step. Transparency and patient support were notably lacking here.

AVOID THIS PLACE AT ALL COSTS!!!…read more If I could give zero or negative stars, I would. Be prepared to be given an estimate of charges and billed way more than what was estimated. We were given an estimate for our child's Autism Diagnosis and then billed for additional things that were NEVER even mentioned. I called multiple times prior to our appointment to really understand what we would be charged and billed for and what we were billed for was DRASTICALLY different than what we were told before the appointment. WHATEVER YOU DO - DO NOT PUT A CREDIT CARD ON FILE! THEY WILL CONTINUE TO RANDOMLY CHARGE YOU FOR ADDITIONAL SERVICES THAT YOU MAY OR MAY NOT HAVE ACTUALLY RECEIVED. Go somewhere else even if it is a longer wait for services. The headache from dealing with this company is absolutely NOT worth it!

My mother had a massive stroke a couple years back which caused her to have aphasia and apraxia…read more We had a few speech therapist help her over the years but felt like we weren't seeing much progress. They treated her like a hopeless cause and just went through the motions. Then I stumble upon Atlas Aphasia and we met Bri. I have to tell you all, Bri has been a AMAZING. We have seen my mom go from barely saying much to speaking sentences within such a short period of time. Bri comes up with creative ideas and strategies to get my mom excited to speak again. She is also so encouraging , sweet and patient with my mother. My mom now looks forward to going to speech therapy where in the pass she was never excited. I can't recommend Bri enough. My mom and I feel so blessed to have found Atlas Aphasia!

We are so grateful that we found the Atlas Aphasia Center. After a traumatic brain injury, my son…read more(22 years old) was diagnosed with Aphasia and Apraxia of Speech. He has a long road to a full recovery and needs long term speech/reading therapy and does best in one-on-one sessions. Atlas was able to schedule 3 sessions per week and tailored the sessions to keep his interest and made them fun. His progress has been incredible and surpassed our expectations. We can't say enough good things about Atlas and plan to continue his therapy. I also love the fact it's a non-profit and geared to helping folks obtain therapy at a reasonable cost. We have done therapy in multiple locations and Atlas is definitely one of the best.

HSDC is great. The location can't be beaten; everyone is friendly and highly qualified.read more

I have been going to the Seattle Hearing speech center for over 60 years,…read morethis past two years their system for appointments is unbelievable tacky and discussing I have always the walk in which is not available and its to change a tube. You must make an appointment in order for someone to be there. Just to change a tube Sadly to say they need to close this place down. they need to stop paying the staff if they are not going to be there