I called into Kindness Animal Clinic, in tears, on Wednesday morning looking to make an appointment for my 3 year old Pitbull/Staffordshire mix who I believed had an ear infection. It was clear that my dog was uncomfortable because I had to stay up with him the night prior. I want to put a strong emphasis on the fact that my dog is not, by any means, aggressive. He has such a big loving personality and is easily one of the sweetest dogs and anyone that knows him would agree without any hesitation. I was thrilled that they had an appointment available and during the booking process, I made sure to let them know that my dog is easily frightened and doesn't love having his ears or paws touched. Now, I understand that because the concern was the ear that it would mean that the vet would eventually need to touch his ears but, my hopes in giving them this information was that they would use it and practice some patience with my dog, unfortunately, this was not the case. While approaching the establishment staff opened the door to greet and welcome us in and quickly got my dog onto the scale and into the closet sized room to wait for the vet. When the vet and owner Dr. Bruce Garver did decide to come in for the exam, he came in with two ladies with leashes and treats. The ladies offered my dog treats and Dr. Garver thought it best to use these first moments to reach for my dog's ear. My dog was instantly scared and went into defensive mode and began barking (I completely understand how this could be scary for anyone, I know that Pitbulls are a widely feared breed and I'm not at all mad at Dr. Garver for being scared by my dog going into defense but I am appalled at his word choice and the fact that there was in no way any attempt to deescalate the situation). Dr. Garver instantly jumped up and backed himself into a corner in the room and yelled for me to "get that son-of-a-bitch out of here" then proceeded to tell me that he could prescribe a sedative for my dog and I could bring him back at a later date. That option was voided when he yelled out that he refused to help my dog. I damn near ran out of this place not only embarrassed but also devastated at the fact that a vet could be so awful to a SCARED dog, regardless of the breed. I got my dog settled into the vehicle and went back in to let the staff know what I thought of the way the entire situation was handled (I feel like I need to say here that I am not typically the one to complain to anyone in a customer facing role, I won't even send my food back at a restaurant when my order is incorrectly made). It was during this time that a female staff member took it upon herself to ask me to lower my voice because I was "scaring another patient", considering the fact that the vet had ZERO patience with my dog and took none of the before provided information into consideration when attempting to examine my dog, I wasn't too worried about how they felt. I am still in complete shock at the lack of professionalism and empathy from the staff here and will be sure to never return or send any business their way. I strongly urge anyone that has a dog that is even mildly frightened of the vet to find another place to bring their fur babies! read more